Job Listings

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Potential Career Path    Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Essential Job Functions - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling,  lifting up to 20 pounds and use of cleaning chemicals. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Steward   Perform dishwashing and kitchen cleaning functions. Potential Career Path    Cook or Stewarding Supervisor - Executive Steward or Sous Chef  Essential Job Functions - Wash dishes, glassware, flatware, pots and pans. - Operate dishwashing and other kitchen cleaning equipment. - Place clean dishes, utensils, or cooking equipment in storage areas. - Maintain kitchen work areas, equipment, or utensils in clean and orderly condition. - Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars. - Sweep and wash floors and clean trash cans. - Sort and remove trash, placing it in designated pickup areas. - Perform food preparation functions in the event to staffing shortages or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous stewarding experience required or equivalent training. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends, etc. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping and kneeling. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Assistant Housekeeping Manager Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.   Potential Career Path    Executive Housekeeper – Operations Manager – Assistant General Manager   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. - Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety. - Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns. - Prepare schedules based upon occupancy and assign duties to associates. - Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.  - Prepare required paperwork pertaining to departmental functions. - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.  - Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety). - Maintain departmental expenses in line with budget as described by General Manager. - Ensure compliance with specific brand standards. - Be aware of and communicate service scores to drive improvement and higher guest satisfaction. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - One year previous housekeeping supervisor experience required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.  What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Front Desk Manager   Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.   Potential Career Path    Front Office Manager – Rooms Division Manager – Assistant General Manager   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Oversee all front office operations in the absence of the Assistant General Manager.  - Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests. - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Respond to brand Guest Alerts for resolution as needed. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays. - Assist in hotel food and beverage when needed, where applicable. - Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures. - Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts. - Review correspondence from guests and incident logs; direct staff according to information obtained. - Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff. - Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained. - Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained. - Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate’s or Bachelor’s degree preferred. - 1 to 3 years hospitality related experience, including front desk operations experience. Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Line Cook   Prepare food items in accordance with production requirements and established guest service and sustainability standards. Potential Career Path    Lead Cook – Sous Chef – Assistant to the Head Chef   Essential Job Functions - Prepare food of consistent quality following recipe cards and production and portion standards. - Begin food items that are prepared ahead of time, making sure not to over-prepare estimated needs. - Date all food containers and rotate per Hersha Hospitality standards, making sure that all perishables are kept at proper temperatures. - Check pars for shift use, determine necessary preparation, freezer pull and line set-up. Note any out-of-stock items or possible shortages. - Return all food items not used on next shift to designated storage areas, being sure to cover and date all perishables. - Assist in setting up plans and actions to correct any food cost problems, and control food waste, loss and usage per Hersha Hospitality standards. - Operate, maintain and properly clean kitchen tools and equipment. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - 2 years of related experience. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Night Auditor   Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent  tasks and duties. Potential Career Path    Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Essential Job Functions - Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. - Keep records of room availability and guests' accounts, manually or using computers. - Prepare and distribute daily reports. - Audit and reconcile cashiers. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Input and update financial information into BRAINS network. - Check guests/in out and perform Guest Service Agents tasks. - Respond to guest inquiries and resolve complaints.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous night audit/accounting experience or equivalent training required. - Computer knowledge/Excel and arithmetic skills required. - FSD is a plus, required within 90 days of employment. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Restaurant Server   Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.  Potential Career Path    Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager Essential Job Functions - Take food and beverage orders and place order in point of service system. - Ensure overall guest satisfaction. - Set and clear tables in dining areas. - Stock service stations with items such as ice, napkins, or straws. - Pick up order from food preparation areas and ensure food is prepared accordingly.  - Prepare guest check and if appropriate complete payment transaction. - Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.   - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous food and beverage experience required or equivalent training. - Knowledge of POS system. - TIPS certification preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Bus Person   Set up and clear tables, stock all service stations, and assist food servers in accordance with established guest service and sustainability standards.    Potential Career Path    Food Runner – Restaurant Server– Restaurant Floor Manager   Essential Job Functions - Clear dirty table settings and prepare table for resetting. - Maintain stock and cleanliness of stations for all meal periods. - Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. - Transport all dirty tableware from dining room to dishwashing area. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Reservationist   Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards. Potential Career Path    Reservations Manager – Front Office Supervisor – Front Office Manager   Essential Job Functions - Answer the telephone and greet prospective guests in a friendly manner.  Respond to callers’ inquiries and requests. - Respond to email and internet inquiries promptly and accurately. - Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities. - Assign reservations based on guest preferences and availability; provide confirmation number. - Input and retrieve data using thecomputer reservation system utilizing codes for efficiency. - Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. - Communicate applicable deposit and guarantee policies as requested. - Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out. - Promote Hersha Hospitality and brand-specific marketing programs. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school Diploma or equivalent. - Previous customer service experience preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Bartender   Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction.   Potential Career Path    Beverage Manager/Restaurant Supervisor – Restaurant Manager – Food & Beverage Manager   Essential Functions - Maintain clean and organize bar areas. - Slice and pit fruit for garnishing drinks. - Check identification of customers to verify age requirements for purchase of alcohol. - Prepare and serve drink and/or food orders. - If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas. - Issue guest check and complete payment process.  - Follow standards for identifying and managing intoxicated guests.  - Complete beverage requisitions to maintain par levels as needed. - Complete required side work prior to shift end. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Assist with taking beverage inventory.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High school diploma preferred. - TIPS certified a plus. - Previous bartending/mixologist experience required or equivalent training. - Food Sanitation certificate a plus, required within 90 days of employment. Work Context - Work schedule varies and may include working on holidays, weekends and different shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms.    What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Cook   Prepare food items according to recipes and standards, taking pride in the excellence and quality of cuisine, while maintaining a safe and sanitary work environment.  Potential Career Path    Lead Cook – Sous Chef – Executive Chef – Food and Beverage Director Essential Job Functions - Follow recipes to prepare food items accordingly. - Wash, peel, and cut fruits and vegetables; cut, trim, or clean meat. - Prepare appetizers, salads, or cold dishes. - Bake, roast, broil, and steam meats, fish, vegetables, and other foods. - Bake breads, rolls, or other baked goods. - Portion, arrange, and garnish food for pick up by server or deliver to guests. - Maintain clean and sanitized work areas such as cutting boards, counters and work spaces. - Secure and store food items properly. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow safe food handling procedures.  - Follow guidelines related to sustainability practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous culinary experience or equivalent training required. - Department of Health Sanitation certificate may be required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Conference Services Manager   Manage operation of the Conference Services Department overseeing coordination of conference and meeting groups in accordance with established guest service and sustainability standards.  Potential Career Path    Sales Manager – Director of Catering Sales – Director of Sales   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Plan and conduct pre and post-convention meetings with clients and respective departments. - Establish rapport with and entertain meeting planners while promoting hotel facilities and services. - Conduct walking site inspections throughout property. - Monitor in-house group activity, providing assistance as needed. - Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. - Assign banquet/meeting rooms set up based on needs of clients. - Review banquet associates’ work to ensure accuracy. - Assist sales staff in promoting hotel, developing leads, and securing re-bookings. - Coordinate activities of various departments to service accounts. - Document tracking of group activity. Access and input data into a computer system to generate account history reports. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate or Bachelor’s degree preferred. - 1 to 3 years' of related experience. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Housekeeping Inspector Inspect hotel rooms to ensure supplies and amenities are fully stocked, and room is up to HHM and brand standards for cleanliness and maintenance.   Potential Career Path     Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Essential Job Functions - Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Inventory stock to ensure adequate supplies. - Issue supplies and equipment to associates. - Inspect work performed to ensure that it meets specifications and established standards. - Perform or assist with cleaning duties as necessary. - Confer with staff to resolve performance and personnel problems, and to discuss company policies. - Oversee training of Room Attendants with partnering with third party vendor, if applicable. - Screen job applicants, and hire new employees. - Supervise Laundry employees, if applicable. - Schedule employee work hours. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. - Practice safe work habits to ensure safety. - Cross-train in the breakfast area to answer any guest related questions and assist with cleaning duties as necessary. - Ensure overall guest satisfaction. Position Requirements - High School diploma preferred. - Previous housekeeping experience. - Previous supervisory responsibility preferred. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.  What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards.   Potential Career Path    Assistant Front Office Manager – Front Office Manager – Assistant General Manager   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. - Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.  - Perform bookkeeping activities such as balancing accounts and conducting audits. - Make and confirm reservations. - Promote Hersha Hospitality and brand-specific marketing programs. - Greet guests immediately upon arrival; register and assign guests to hotel rooms. - Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Compute bills, collect payments, handle cash, and make change for guests. - Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate’s or Bachelor’s degree preferred. - 1 to 3 years of related experience. Work Environment and Context - Work schedule varies and may include working on all shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Maintenance Technician    Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Potential Career Path    Engineer - Chief Engineer – Engineering Supervisor   Essential Functions - Assist with preventative maintenance and complete work orders related to replacing and repairing ceiling tiles, sheet-rock and wallpaper. - Install or repair sheet rock and other wall coverings. - Paint designated areas and items. - Replace basic electrical fixtures, light switches, receptacles, light bulbs and fixtures. - Perform minor plumbing functions. - Focus on guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow Service Recovery Guidelines. - Maintain the curb appeal including but not limited to snow removal, lawn care, gardening and trash removal. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma and Trade school course work in related field preferred. - Previous maintenance experience or equivalent training required. Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  House Person   Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards. Potential Career Path    Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager Essential Job Functions - Greet and acknowledge guests in a courteous and friendly manner. - Inspect assigned areas and perform cleaning tasks accordingly.  - Collect trash from the service landings and dispose of in outside trash dumpsters. - Vacuum and dust guest corridors. - Pick up bed and other linen from hotel floors and transport to laundry collection site. - Deliver clean linen to assigned sections. - Report maintenance issues. - Maintain cleanliness and organization of guest areas. - Respond to guest inquiries and assistance. - Work as a room attendant when staffing shortages occur or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas. - Usage of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Breakfast Attendant   Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards.  Potential Career Path    Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager. Essential Functions - Carry food, dishes, trays, or silverware from pantry to serving counters. - Set up attractive food displays and maintain cleanliness to ensure food safety.  - Wipe tables or seats with dampened cloths. - Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning. - Clean up spilled food, drink or broken dishes and remove trash. - Maintain adequate supplies of items such as clean glassware, dishes, or trays. - Fill beverage and ice dispensers. - Stock cabinets or serving areas with condiments and refill condiment containers. - Locate and provide items requested by guests. - Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program  - Practice safe work habits and use required safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Food sanitation certification a plus and required within 90 days of employment. - Previous food and beverage experience preferred or equivalent training. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Host   Greet and escort guests to restaurant tables in accordance with established guest service and sustainability standards. Potential Career Path    Food Server or Guest Service Agent – Restaurant Supervisor or Front Office Supervisor Essential Job Functions - Meet and greet guests as they arrive, offer choice of seating, escort to dining table and present menu. - Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. - Maintain proper set-up of dining room. - Assist as needed or requested with service.  - Receive records and make any necessary arrangements for reservations and special functions in the restaurant. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent . - Previous customer service experience preferred. Work Environment and Context - Work schedule varies and willinclude working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It