Director of Catering and Events

SUMMARY OF DIRECTOR OF CATERING AND EVENTS:

The Director of Catering and Events manages the operation of the Catering and Events Department, overseeing coordination of conference and meeting groups in accordance with established guest service and sustainability standards. The Director optimizes catering sales for all outlets to achieve guest satisfaction in accordance with established guest service and sustainability standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
• Plan and conduct pre and post-convention meetings with clients and respective departments
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services
• Conduct walking site inspections throughout property
• Monitor in-house group activity, providing assistance as needed
• Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs
• Assign banquet/meeting rooms set up based on needs of clients
• Assist sales staff in promoting hotel, developing leads, and securing re-bookings.
• Coordinate activities of various departments to service accounts
• Document tracking of group activity. Access and input data into a computer system to generate account history reports
• Responsible for all group and catering business booked by sales department or self to detail the group or event by creating and monitoring banquet event orders, room set-ups, equipment, supplies, staffing and menus to meet/exceed customer expectations.
• Recommend, implement, monitor and control the banquet budget and coordinate with event budgets to maximize revenue and minimize expenses
• Develop and implement, in conjunction with sales and convention services, special packages, and create new menus and themes within corporate guidelines
• Monitor and control the maintenance of the meeting space and equipment to protect hotel assets and ensure a safe work environment
• Follow sustainability guidelines and practices related to HHM’s EarthView program
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
• Maintain and promote communication between all restaurant outlets and Sales Department
• Perform other duties as requested by management

POSITION REQUIREMENTS:

• Associate’s or Bachelor’s degree preferred
• 3 to 5 years of related experience

• Work schedule varies and may include working on holidays and weekends
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching

ADDITIONAL INFORMATION: 

This job description is a summary of the typical tasks expected of this position and should not serve as an exact or fully comprehensive list of all the possible tasks and responsibilities for this role. The duties of this position might differ from those outlined above as the position evolves.

I have reviewed this job description and I understand all my job duties and responsibilities. I am able to perform the essential functions as outlined with or without accommodations. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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