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Job Locations US-CA-Palm Desert
Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Your Growth Path   Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Your Focus - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English.   HHM Hotels Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-54282
Property Name
Embassy Suites Palm Desert
Minimum
USD $18.00/Hr.
Maximum
USD $20.00/Hr.
Job Locations US-CA-Palm Desert
Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path   Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-54281
Property Name
Embassy Suites Palm Desert
Minimum
USD $18.00/Hr.
Maximum
USD $20.00/Hr.
Job Locations US-FL-Orlando
Opportunity:  Cabana Attendant Responsible for completing sales transactions and serving of the Pool cabanas. Associate is also responsible for providing excellent guests’ service and support to both guests and internal partners while maintaining all service areas in the pool. Essential Job Functions - Uses suggestive sales techniques to process order for rental of Cabanas for the day and assists guests with questions provide guest recovery - Responsible for obtaining guests information for the sales agreement and following proper cash handling procedures during the sales transactions.  - Maintains accurate logs of rented or returned Premium Services items to ensure appropriate inventory levels.  - Responsible for escorting guests to their rented Cabana. - Serve cabana guests by providing excellent guest service. - Maintains cleanliness and sanitation of Cabanas & equipment, rental products and towels including the use of cleaning agents.  - Inspect and maintain inventory of all rental products, identify and report maintenance issues - Processes all payments i.e. Room Charges, cash, credit card etc. - Other duties as assigned by management.   Position Requirements - High School Diploma preferred or equivalent experience.  - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform this function using unit of American money and weight measurement, volume, and distance. - Ability to deal with problems involving few concrete variables in standardized situations. Work Environment and Context - Frequently standing up and moving about the pool area.  - Must be able to stand and exert well-paced mobility for at least 8 hours in length.  - Handling objects, safety equipment.  - Candidate must be able to lift 50 lbs., be able to work long hours/split shifts and be able to handle stressful conditions. - Schedule may include working holidays and weekends.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-54277
Property Name
Holiday Inn Resort Orlando Suites - Waterpark
Job Locations US-FL-Orlando
Opportunity:  Cabana Attendant Responsible for completing sales transactions and serving of the Pool cabanas. Associate is also responsible for providing excellent guests’ service and support to both guests and internal partners while maintaining all service areas in the pool. Essential Job Functions - Uses suggestive sales techniques to process order for rental of Cabanas for the day and assists guests with questions provide guest recovery - Responsible for obtaining guests information for the sales agreement and following proper cash handling procedures during the sales transactions.  - Maintains accurate logs of rented or returned Premium Services items to ensure appropriate inventory levels.  - Responsible for escorting guests to their rented Cabana. - Serve cabana guests by providing excellent guest service. - Maintains cleanliness and sanitation of Cabanas & equipment, rental products and towels including the use of cleaning agents.  - Inspect and maintain inventory of all rental products, identify and report maintenance issues - Processes all payments i.e. Room Charges, cash, credit card etc. - Other duties as assigned by management.   Position Requirements - High School Diploma preferred or equivalent experience.  - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform this function using unit of American money and weight measurement, volume, and distance. - Ability to deal with problems involving few concrete variables in standardized situations. Work Environment and Context - Frequently standing up and moving about the pool area.  - Must be able to stand and exert well-paced mobility for at least 8 hours in length.  - Handling objects, safety equipment.  - Candidate must be able to lift 50 lbs., be able to work long hours/split shifts and be able to handle stressful conditions. - Schedule may include working holidays and weekends.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-54276
Property Name
Holiday Inn Resort Orlando Suites - Waterpark
Job Locations US-FL-Orlando
Opportunity:  Bartender Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction. Your Growth Path   Beverage Manager/Restaurant Supervisor – Restaurant Manager – Food & Beverage Manager Your Focus - Maintain clean and organize bar areas. - Slice and pit fruit for garnishing drinks. - Check identification of customers to verify age requirements for purchase of alcohol. - Prepare and serve drink and/or food orders. - If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas. - Issue guest check and complete payment process.  - Follow standards for identifying and managing intoxicated guests.  - Complete beverage requisitions to maintain par levels as needed. - Complete required side work prior to shift end. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Assist with taking beverage inventory.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Your Background and Skills - High school diploma preferred. - TIPS certified a plus. - Previous bartending/mixologist experience required or equivalent training. - Food Sanitation certificate a plus, required within 90 days of employment. Work Context - Work schedule varies and may include working on holidays, weekends and different shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms.  What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-54275
Property Name
Holiday Inn Resort Orlando Suites - Waterpark
Job Locations US-FL-Islamorada
Opportunity:  Engineer   Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Your Growth Path  Chief Engineer – Engineering Supervisor – Chief Engineer – Area Chief Engineer Your Focus - Conduct room inspections and identify repair needs.    - Install or repair sheetrock and other wall coverings. - Paint designated areas and items. - Install and replace basic electrical fixtures, replace light switches, receptacles, light bulbs and fixtures. - Repair furniture. - Install, replace and program televisions. - Perform minor plumbing functions. - Replace and repair heating and cooling pumps as well as preventative maintenance on units.                     - Trace and repair all types of water lines. - Troubleshoot and repair kitchen equipment. - Maintain repair and preventive maintenance records. - Perform and maintain work to local, state and Federal codes. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Work as a bell attendant in the event of staffing shortages or during peak check in/out periods. - Follow Service Recovery Guidelines. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma and Trade school course work in related field preferred. - Previous engineer/maintenance experience or equivalent training required.   Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It
ID
2024-54273
Property Name
Islander Resort
Job Locations US-MT-Big Sky
Opportunity:  Host   Greet and escort guests to restaurant tables in accordance with established guest service and sustainability standards. Your Growth Path   Food Server or Guest Service Agent – Restaurant Supervisor or Front Office Supervisor Your Focus - Meet and greet guests as they arrive, offer choice of seating, escort to the dining table and present menu. - Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. - Maintain proper set-up of the dining room. - Assist as needed or requested with service.  - Receive records and make any necessary arrangements for reservations and special functions in the restaurant. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills - High school diploma or equivalent . - Previous customer service experience preferred.   Work Environment and Context - Work schedule varies and will include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-54269
Property Name
Block 3
Job Locations US-IL-Chicago
Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Your Growth Path   Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Your Focus - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English.   HHM Hotels Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-54263
Property Name
Home2 Suites Chicago River North
Job Locations US-FL-Orlando
Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Your Growth Path   Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Your Focus - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English.   HHM Hotels Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-54262
Property Name
Holiday Inn Resort Orlando Suites - Waterpark
Job Locations US-IN-Bloomington
Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path   Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-54261
Property Name
Hilton Garden Inn Bloomington at IU
Job Locations US-IN-Bloomington
Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Your Growth Path   Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Your Focus - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English.   HHM Hotels Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-54260
Property Name
Hilton Garden Inn Bloomington at IU
Job Locations US-NV-Reno
Opportunity:  Dishwasher   Perform dishwashing and kitchen cleaning functions.   ($16 per hour + $750 sign-on incentive) Potential Career Path    Cook or Stewarding Supervisor - Executive Steward or Sous Chef  Essential Job Functions - Wash dishes, glassware, flatware, pots and pans. - Operate dishwashing and other kitchen cleaning equipment. - Place clean dishes, utensils, or cooking equipment in storage areas. - Maintain kitchen work areas, equipment, or utensils in clean and orderly condition. - Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars. - Sweep and wash floors and clean trash cans. - Sort and remove trash, placing it in designated pickup areas. - Perform food preparation functions in the event to staffing shortages or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous stewarding experience required or equivalent training. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends, etc. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping and kneeling. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  
ID
2024-54259
Property Name
Renaissance Reno Downtown Hotel & Spa
Minimum
USD $16.00/Hr.
Maximum
USD $16.00/Hr.
Job Locations US-FL-Miami
Opportunity: People Support Coordinator   Performs administrative tasks to support talent acquisition, onboarding, employee relations, benefit administration, and training functions.    Your Growth Path    People Support Generalist – People Support Manager – People Support Director   Your Focus   - Process, verify and maintain employee and applicant documentation in human resources information systems. - Record and process employee status changes and benefits elections. - Compile and report employee and applicant data. - Assist with new hire paperwork and the on-boarding process. - Explain company human resources policies and procedures to employees and applicants. - Assist employees and applicants with completing required forms and procedures. - Coordinate employee communications. - Assist in planning employee events and informational meetings. - Provide administrative support to human resources management staff. - Prepare for and/or conduct new employee orientations. - Complete special projects such as open enrollment, hotel integrations, and employee review process. - Maintain current human resources knowledge and training. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits. - Perform other duties as requested by management.   Your Background and Skills   - Associates or Bachelors degree preferred. An equivalent combination of education, training, and experience is required.  - Three years administrative support experience. - Two years human resources experience. - Strong knowledge of all applicable federal, state and local employment, health and safety regulations. - Proficiency with Microsoft Office and Outlook.   Work Environment and Context   - Requires sitting for extended periods, use of hands and fingers to operate computers and keyboards. - Includes occasional travel.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  
ID
2024-54256
Property Name
Sheraton Miami Airport Hotel
Job Locations US-WA-Seattle
Opportunity: Welcome Ambassador - Valet/Bell/Door   Be the first contact for any arrival and the last impression for any departure at our front entrance of the hotel, lobby and check-in area. Perform in accordance with our established guest operations standards to create an hospitable arrival experience for all guests. Potential Career Path    Bell Captain - Lobby Welcome Supervisor - Asst. FD Manager - FO Manager   Essential Job Functions - Welcome all guests of the hotel and restaurant at the main drive/door of the hotel with services such as valet parking, bell services and door attendant duties. - The Welcome Ambassadors are a key part of the Front Office Team and function as the agile group of service professionals that perform a range of duties. - Duties include: Parking cars, assisting with luggage of arriving and departing guests, assisting at the front door with any arrival/departure needs of our discerning guests, assisting with delivering guest items. - Be aware of guest satisfaction and work toward increasing the overall guest satisfaction to customize experiences. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Position Requirements - 1 to 2 years hospitality experience in a full service hotel or residential service environment. Prior bell or valet parking experience is a plus. - Must be 18 years of age and must be legally allowed to drive an automobile in WA State. - Background checks will be conducted. HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays & weekends. AM/PM shifts mostly as well as available overnight shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-54255
Property Name
Pan Pacific Seattle
Minimum
USD $19.97/Hr.
Maximum
USD $19.97/Hr.
Job Locations US-MT-Big Sky
  TITLE: EVENT MANAGER   Job Description: Responsible for preparing all event documentation and coordinate with Sales, F&B and other property departments to ensure consistent, high-level service throughout pre-event, event and post-event phases. Communicate and coordinate functions with customer and serve as the liaison between the customer and other departments/managers. Recognize opportunities to maximize revenue opportunities by up selling and offering enhancements to create memorable and outstanding events. Position will require some direct sales efforts.   ESSENTIAL FUNCTIONS - Ensure events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy. Desire and ability to perform direct outside sales when called upon. - Takes responsibility for the event from Director of Sales & Marketing or Sales Manager once contracts have been signed. - Coordinate details of the event with customer; documents Banquet Event Order (BEO). - Lead the BEO & alongside with the Group/Event Resume meetings as needed. - Greet customer during the event phase ensures all requests have been identified and implemented. - Manage all designated group room blocks and all contracted meetings and events between The Wilson, Block 3 and Tips up. - Identify operational challenges associated with the event and determine how to best work with the Director of Sales & Marketing, Director of Food & Beverage and property General Managers to develop alternative solutions. - Working with the onsite GM or AGM along with group contact with any challenges day or night of event solving the challenge or coming up with a suitable alternative solution.  - Builds and strengthens relationships with existing and new customers to enable future bookings.  - Understanding the overall market- Competitors’ strengths and weaknesses, economic trends, supply, and demand withing the events, catering and group business through big sky and our comp set. - Assis within the sales department by developing and implementing hotel specific selling, event, and banquets strategies.    - Mentor and develop banquet team either within our restaurant staff or on call staff when it comes to any banquet set up, catering and event execution.  - Writing up a post-con of all events with in three days after the event.  - Use experience and judgment to integrate current trends in event management and event design. - Responsible for all event, meeting, catering, and banquet through the outlets along with direct sales of certain group segments, as established by the Director of Sales & Marketing. - Help with training, management and development of our Sales and Events Coordinator when needed.  - Position may require outside sales calls, trade show/event representation, as well as participation in client and industry events. - Participate in customer site inspections and assist with the sales process as necessary. - Ensure billing accuracy and conducts bill review with the client prior to processing final invoice. - Deliver excellent customer service throughout the customer experience and encourage the same from other associates and managers. - Coordinate and communicate event details both verbally and in writing to the customer and property operations. - Make presence always known to customer during the event. - Oversees all aspects of a banquet, meeting, catering or event that includes the set-up, execution and clean up of the event.  - Respond to and handle guest problems and complaints. - Ensure all associates and managers understand expectations and parameters for event activities. - Conduct formal pre- and post-event meetings as required to review communicate guest needs and feedback. - Review comment cards and guest satisfaction results with associates and managers - Perform other duties as assigned to meet business needs.   Requirements:   TECHNICAL SKILLS - Excellent verbal and written skills. - Able to use advanced computer systems (client tracking, inventory control, forecasting tools). - Direct sales experience. - Goal-oriented and creative personality. - Excellent guest relation skills. - Ability to use Marriott & sales systems (i.e. Marsha, Fosse, SFAWeb, Delphi) ASSOCIATE RELATIONS - Ability to work as a team player with all levels of hotel staff. - Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service. - Be readily available & approachable for all team members. - Assist supervisors in understanding team members’ ever changing needs and expectations, and exceed them. - Take proactive approaches when dealing with associate concerns. - Extend professionalism and courtesy to team members at all times. - Celebrate and foster decisions that result in successes as well as failures.   GUEST RELATIONS - Be readily available/ approachable for all guests. - Accommodate guest special requests. - Answer guest questions regarding local area facilities and services. - Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan. - Ensure staffing levels allow team members to exceed guest needs. - Extend professionalism and courtesy to guests at all times.
ID
2024-54254
Property Name
Residence Inn by Marriott Big Sky/The Wilson Hotel
Job Locations US-VA-Arlington
Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path   Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-54253
Property Name
Crystal City Marriott at Reagan National Airport
Job Locations US-WA-Seattle
Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-54251
Property Name
Pan Pacific Seattle
Minimum
USD $22.50/Hr.
Maximum
USD $22.50/Hr.
Job Locations US-PA-Harrisburg
Opportunity: Payroll Specialist   Process payroll to ensure timely and accurate compensation payments are made to associates at the managed properties and HHMLP.   Potential Career Path    Senior Payroll Accountant – Payroll Supervisor – Payroll Manager   Essential Job Functions - Process regular payroll cycles for managed properties and HHMLP.   - Research data through the payroll and HR applications. - Process sales commissions and bonuses, as needed, and ensure accurate and timely payment of this type of compensation. - Research requests for payroll information and respond timely. - Process all data feeds required for the payroll system (new hires, etc.) and input all employee maintenance issues as requested by the field and management teams. - Ensure correspondence (including phone calls and mail) from internal and external customers is addressed timely and accurately. - Correspondence includes, but is not limited to, employment verifications, unemployment claims and garnishment orders. - Perform special projects and other responsibilities as assigned. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits. - Perform other duties as requested by management. Position Requirements - Bachelor’s degree in Accounting, Finance, or Business, plus 2 years of experience in payroll/compensation processing or human resources; or an equivalent combination of education and experience. - Prior hotel experience preferred. HHM Hotels Benefits and Perks - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements Work Environment and Context - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. - Extended work hours may be required during times of high payroll volume.  What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-54250
Property Name
HHM Hotels (Harrisburg Corporate)
Job Locations US-CA-Menlo Park
Opportunity:  Sales Manager - SMERF   Manage accounts to achieve guest satisfaction and to solicit past and new business ensuring all revenue goals are achieved or exceeded.   Potential Career Path   Property Director of Sales – Area Director of Sales – Regional Director of Sales   Essential Job Functions   - Maximize revenue by selling all facets of the hotel to previous, current and potential clients. - Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. - Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented. - Coordinate various departments' participation in servicing accounts. - Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. - Develop and conduct persuasive verbal sales presentations to prospective clients. - Articulate and leverage the benefits of the hotel to close sales opportunities. - Travel locally to conduct outside calls, promote the hotel and review competition. - Represent hotel at trade shows. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management   Position Requirements - Associate’s or Bachelor’s degree in Hospitality or related industry preferred. - Proven track record in sales required and previous hospitality sales experience preferred.   Work Environment and Context - Work schedule varies and may include occasionally working on holidays and weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. - Moderate travel between hotel and client’s locations required.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-54249
Property Name
Hotel Nia
Minimum
USD $75,000.00/Yr.
Maximum
USD $85,000.00/Yr.
Job Locations US-NE-Omaha
Opportunity:  Laundry Attendant    Perform laundry cleaning activities in accordance with established brand/hotel guest service and sustainability standards ensuring a high level of guest satisfaction.  Your Growth Path   Room Attendant – Housekeeping Supervisor – Executive Housekeeper   Your Focus - Sort, count, and pre-treat soiled linen in preparation for laundering. - Load and unload washers and dryers. - Maintain equipment as trained. - Fold, store and distribute towels and linens. - Practice safe work habits and wear protective safety equipment.  - Assist with other housekeeping tasks in the event of staffing shortages. - Maintain clean work areas. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Perform other duties as requested by management. Your Background and Skills   - Prior housekeeping experience is desirable.    HHM Benefits and Perks -  Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program    Work Environment and Context - Work schedule varies and may include working on holidays, weekends or alternate shifts. - Requires standing for extended periods, walking, pushing, pulling, bending, kneeling, lifting up to 50 pounds, reaching, kneeling and bending. - Operate heavy machinery and use cleaning chemicals.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-54245
Property Name
Homewood Suites Omaha Downtown