Job Listings

Opportunity:  Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards.   Potential Career Path    Assistant Front Office Manager – Front Office Manager – Assistant General Manager   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. - Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.  - Perform bookkeeping activities such as balancing accounts and conducting audits. - Make and confirm reservations. - Promote Hersha Hospitality and brand-specific marketing programs. - Greet guests immediately upon arrival; register and assign guests to hotel rooms. - Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Compute bills, collect payments, handle cash, and make change for guests. - Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate’s or Bachelor’s degree preferred. - 1 to 3 years of related experience. Work Environment and Context - Work schedule varies and may include working on all shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Public Area Attendant   Maintain cleanliness of public areas in accordance with established guest service and sustainability standards.   Potential Career Path    Room Inspector – Housekeeping Supervisor – Executive Housekeeper   Essential Job Functions - Clean all hard and textile surfaces and restrooms within public space; and respond to guest room requests. - Ensure internal windows and doorways are free of fingerprints and smudges. - Ensure that furniture and hard surfaces of public areas are clean and organized. - Ensure floors are free of debris. - Clean any carpet spots. - Ensure all surfaces of elevators are clean and free of debris. - Empty all waste receptacles in public areas. - Clean employee break room and employee restroom. - Utilize chemicals according to directions and familiarize self with all Material Safety Data Sheets. - Follow procedures concerning protection against blood borne pathogens. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - Previous related experience preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Food and Beverage Manager Effectively lead and manage the staff and operations of the food and beverage department, ensuring the delivery of superior food and beverage menu items and services that will provide guests with a memorable experience. Take ownerships of the financial aspects of operations pertaining to the role, while creating a work environment consistent with our values.   Potential Career Path   Food and Beverage Director   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   - Monitor product quality and guest satisfaction in food and beverage outlet, ensuring food quality is consistent, appealing, and prepared according to recipe and to guest specifications. - Ensure the restaurant complies with sanitation and safety standards for guests and associates. - Visually inspect and take action to ensure the appearance of facilities is appealing and attractive to guests. - Effectively deal with internal and external customers with high level of patience, tact and diplomacy. - Ensure all equipment is in working order. - Participate in marketing efforts of the restaurants as directed. - Interact with guests to obtain feedback on quality of service and food in outlet. - Document inventory, forecast usage and monitor supply so restaurants are adequately stocked with linen, glassware, silverware, china, condiments, in order to provide service. - Abide by all regulations and requirements pertaining to serving alcoholic beverages. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements   - Prior management experience in similar restaurant required. Work Environment and Context   - Work schedule varies and may include working varies shifts, holidays and weekends. - Requires ability to navigate throughout the restaurant and kitchen, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching. - Ability to effectively communicate with guests and associates verbally and in writing.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Housekeeping Supervisor   Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.   Potential Career Path    Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager Essential Job Functions - Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   - Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.) - Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly. - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.  - Issue cleaning supplies and equipment to associates. - On occasion, clean rooms or assist staff with cleaning rooms.  - Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendor.  - Supervise laundry employees, if applicable. - Prepare work schedules for HHM associates or provide vendor with anticipated occupancy to ensure proper staffing levels. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Practice safe work habits and wear protective safety equipment. - Assist in the breakfast area as needed. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience or equivalent training required. - Previous supervisory responsibility preferred. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.  What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  General Manager   Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.    Potential Career Path    Area General Manager – Regional Director of Operations – Vice President of Operations   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel. - Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances. - In conjunction with sales leader, develop and implement sales and marketing plans. - Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue. - Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners. - Handle associate issues appropriately and in conjunction with human resources following HHM policies. - Participate in community affairs and maintain positive public image for HHM and hotel.  - Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained. - Travel to attend corporate meetings, sales trips and serve on committees. - Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.  - Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies. - Oversee sales department operations, and regularly participate in sales calls/client visits. - Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management. Position Requirements - Associate or Bachelor’s Degree in Business, Hospitality or a related field. - Previous hotel management experience required.  HHM Benefits and Perks   - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements   Work Environment and Context - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching. - Occasional travel required. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Laundry Attendant   Perform laundry cleaning activities in accordance with established brand/hotel guest service and sustainability standards ensuring a high level of guest satisfaction.  Potential Career Path    Room Attendant – Housekeeping Supervisor – Executive Housekeeper   Essential Job Functions - Sort, count, and pre-treat soiled linen in preparation for laundering. - Load and unload washers and dryers. - Maintain equipment as trained. - Fold, store and distribute towels and linens. - Practice safe work habits and wear protective safety equipment.  - Assist with other housekeeping tasks in the event of staffing shortages. - Maintain clean work area. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - No formal education needed.  - Prior housekeeping experience desirable.  Work Environment and Context - Work schedule varies and may include working on holidays, weekends or alternate shifts. - Requires standing for extended periods, walking, pushing, pulling bending, kneeling, lifting up to 50 pounds, reaching, kneeling and bending. - Operate heavy machinery and use cleaning chemicals. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  General Manager   Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.    Potential Career Path    Area General Manager – Regional Director of Operations – Vice President of Operations   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel. - Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances. - In conjunction with sales leader, develop and implement sales and marketing plans. - Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue. - Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners. - Handle associate issues appropriately and in conjunction with human resources following HHM policies. - Participate in community affairs and maintain positive public image for HHM and hotel.  - Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained. - Travel to attend corporate meetings, sales trips and serve on committees. - Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.  - Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies. - Oversee sales department operations, and regularly participate in sales calls/client visits. - Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management. Position Requirements - Associate or Bachelor’s Degree in Business, Hospitality or a related field. - Previous hotel management experience required.  HHM Benefits and Perks   - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements   Work Environment and Context - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching. - Occasional travel required. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Maintenance Technician    Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Compensation: $17.50 - $17.50 per hour   Potential Career Path    Engineer - Chief Engineer – Engineering Supervisor   Essential Functions - Assist with preventative maintenance and complete work orders related to replacing and repairing ceiling tiles, sheet-rock and wallpaper. - Install or repair sheet rock and other wall coverings. - Paint designated areas and items. - Replace basic electrical fixtures, light switches, receptacles, light bulbs and fixtures. - Perform minor plumbing functions. - Focus on guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow Service Recovery Guidelines. - Maintain the curb appeal including but not limited to snow removal, lawn care, gardening and trash removal. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma and Trade school course work in related field preferred. - Previous maintenance experience or equivalent training required. Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Area General Manager Responsible for managing hotel operations for two or more hotels, ensuring the highest level of guest satisfaction and profit maximization.   Potential Career Path    Full Service General Manager - Regional Director of Operations – Vice President of Operations   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Physically tour and visually inspect properties on a daily basis. - Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel. - Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances. - Critically review reports of occupancy and revenue, make judgments, and implement changes to maximize profits. - Greet and maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners. - Appropriately handle associate issues in conjunction with People Support following HHM policies. - Participate in community affairs and maintain positive public image for HHM and hotel.  - Meet with potential and current clients and promote hotel. - Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained. - Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.  - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Travel to attend corporate meetings, sales trips and serve on committees. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management. Position Requirements - Associate or Bachelor’s Degree in business, hospitality or a related field preferred. - Previous experience as a hotel General Manager required.    HHM Benefits and Perks   - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements   Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. - Travel between hotels is required. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Night Auditor   Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Compensation: $15 - $17 per hour   Potential Career Path    Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Essential Job Functions - Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. - Keep records of room availability and guests' accounts, manually or using computers. - Prepare and distribute daily reports. - Audit and reconcile cashiers. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Input and update financial information into BRAINS network. - Check guests/in out and perform Guest Service Agents tasks. - Respond to guest inquiries and resolve complaints.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous night audit/accounting experience or equivalent training required. - Computer knowledge/Excel and arithmetic skills required. - FSD is a plus, required within 90 days of employment. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Area Sales Analyst/Lead Catcher   Area Sales Analyst position is integral to the success of maximizing the Hotel’s revenues, budgets and forecasts. The primary purpose of this position is to support, cooperate and communicate with sales, revenue management and operations departments. The position will be responsible for the preparation and analysis of incoming group leads, revenue reports that will assist the sales team in implementing the Hotel’s yield strategies. In addition, the Area Sales Analyst will be required to review STR reports and other business intelligence tools while analyzing market dynamics and historical data when reviewing revenue opportunities for the hotels.   Potential Career Path Revenue Manager – Sales Manager   Essential Job Functions - Manage group lead process for the Sales Team: Compile incoming sales evaluate and analyze information form multiple sources to draw actionable business conclusions and recommendations for each lead. - Manage and modify MAR Rates in the Sales System as required under the guidance of the Director of Sales and Revenue Manager to ensure optimal use by the sales team. - Attend DBR and present leads that fall out of the established MARS. - Assist Director of Sales and Marketing in preparing for hotel forecasts and other reporting surrounding lead volume, conversion, etc… - Attend all calls/meetings with external lead sources (Cvent, Hotel Planner, CVB, etc). - Support BT Sales with market analysis reporting as needed. - Preparation and distribution of sales and catering reports: daily, weekly, monthly revenue reports. Reports will include market segmentation analysis, production reports, pace reports, source contribution analysis, daily pick-up reports, Business Travel related reports, etc. - Perform audits and maintenance on systems such as Sales System, PMS and Profit Source system: Daily, Weekly & Monthly management and audit of sales segmentation data between Sales System, PMS and Profit Source reports, to ensure interface is correct. - Preparation and distribution of Report information for all related Sales meetings. - Be knowledgeable of all special rates, promotions, room types, and hotel products. - Lead and manage all group wash and pick up meetings. - Escalate lead response times to ensure leads are being answered within 8 business hours. - Complete all tasks as requested by the DOSM/Market Sales Leader.   Position Requirements - Previous hotel experience preferred. - Proficient in Microsoft Excel, Word, and PowerPoint - Ability to communicate clearly both verbally and in writing. - Excellent in time management skills. - Ability to investigate and analyze information and to draw conclusions. - Excellent with details and follow-up communication. - Possess excellent organizational skills and strong attention to detail. - Strong written and verbal communication skills.   Work Environment and Context   - Work schedule varies and may include working shifts, holidays and weekends. - Requires ability to navigate throughout the restaurant and kitchen, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Executive Housekeeper   Manage housekeeping operations in accordance with established guest service, quality and sustainability standards. Potential Career Path    Area Executive Housekeeper – Assistant General Manager – General Manager Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   - Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety. - Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns. - Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. - Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs. - Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.  - Prepare required paperwork pertaining to departmental functions. - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.  - Develop and implement policies and procedures for the operation of the department or the hotel. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Two years previous housekeeping supervisor experience required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.  What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Potential Career Path    Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Essential Job Functions - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling,  lifting up to 20 pounds and use of cleaning chemicals. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Activities Attendant Responsible for promoting, assisting and facilitating fun activities and programs in the Resort continuing effort to deliver outstanding guest service and financial profitability. Responsible for the successful execution of activities and events. Essential Job Functions - Assist, promote, and facilitate all activities and programs for the Pool and Indoor activities. - Bring fun and entertainment to our guests. - Perform duties including, but not limited to, answering guests questions regarding the Resort Activities Program and local attractions - Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. - Maintain cleanliness of work area in accordance with federal, state, local and company standards - Organize and participate in recreational and educational activities, such as games, drawing, handcrafts, and facilitating show activities, etc. - Assist in monitoring facility use to ensure guest safety - Perform general activities as needed - Develop and maintain positive working relationships with others; support team to reach common goals. - Uses suggestive sales techniques to process order for rental of Cabanas for the day and assists guests with questions provide guest recovery - Other duties as assigned by management. Position Requirements   - High School Diploma preferred or equivalent experience.  - Previous energetic customer service experience - Previous activities or daycare coordinator experience - Ability to deal with problems involving few concrete variables in standardized situations. Work Environment and Context   - Frequently standing up and moving.  - Must be able to stand and exert well-paced mobility for at least 8 hours in length.  - Handling objects, safety equipment.  - Candidate must be able to lift 50 lbs., be able to work long hours/split shifts and be able to handle stressful conditions. - Must be able to work mostly outdoors, flexible days and nights, including weekends & holidays   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Area Director Food & Beverage Operations Provide leadership and management for multiple Food & Beverage operations in Big Sky, MT, including culinary, restaurant, beverage, bar, catering and banquet operations.    Potential Career Path    Assistant General Manager –Director of Operations -Corporate Food & Beverage   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Direct and organize the activities of the Food and Beverage staff and operations to maintain high standards of food and beverage quality, service and merchandising, to drive guest satisfaction and to maximize profits. - Plan and direct the functions of the F&B outlets to meet the daily needs of the operations. - Assign and delegate responsibility and authority for the operation of the various F&B outlets. - Develop and communicate departmental strategies and delegate responsibilities to leaders. - Achieve budgeted revenues and expenses and drive proper flow through in the F&B Department. Establish and maintain quarterly and annual revenue and cost projections; review with GM and revise as needed. - Monitor budgets and payroll records; review financial transactions to ensure expenditures are authorized and budgeted. - Monitor and increase Guest Satisfaction Scores by delivery of an extraordinary product and service. - Monitor advertising and promotion, to increase customer base. - Implement effective control of food, beverage and labor costs among all outlets. - Monitor performance of individual outlets to ensure adherence to all service standards, sanitation standards, productivity standards to ensure exceptional guest satisfaction. - Organize multiple projects; manage and prioritize multiple tasks and meet deadlines. - Monitor and forecast food & beverage revenues and expenses to ensure company goals are achieved. - Implement new menu items that will increase customer satisfaction and perception of value as well as policies and procedures for food and beverage. - Develop and manage the annual food & beverage budgets. - Perform regular audits of F&B quality and performance, including Marriott brand standard audits. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Bachelor’s degree or equivalent experience required. - Progressive food and beverage management experience required.  - 3+ years of multi-outlet oversight as Director of F&B or GM of Restaurants. - Effective written and verbal communication skills and ability to effectively report out to Area GM, corporate headquarters, and ownership group. - Demonstrable skills in budgeting, forecasting, and expense management. - Ability to diplomatically handle a variety of employee and guest interactions. - Ability to regularly apply independent judgment and discretion while interpreting a variety of instructions in assessing the importance of projects and priorities. - Previous conceptual development experience. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Staff Accountant II Prepare journal entries, detailed reports, account reconciliations, and perform other accounting functions in accordance with accounting policies and procedures.    Potential Career Path    Senior Accounting Manager - Regional Director of Accounting - Senior Director of Accounting and Shared Services   Essential Job Functions - Prepare or review ledger account reconciliations, including bank accounts, prepaid and other assets, liabilities and credit cards. - Monitor coding to ensure accuracy. - Adhere to internal financial controls as directed by the Company’s Sarbanes-Oxley narratives, including sales journal verifications, bank, general ledger and subsidiary ledger account reconciliations, revenue testing, and other tests and procedures as required. - Prepare and/or review general ledger entries and present financial reports on a monthly basis. - Prepare or assist in the preparation of various schedules and supporting documents as required. - Assist with other team activities, communicating both verbally and in writing with other team members and property-level associates. - Comply with attendance rules and be available to work outside established schedule as needed to meet critical deadlines. - Perform other job related duties as assigned.   Position Requirements - Formal training in accounting required. - Associate’s or Bachelor’s degree in accounting or business preferred. - Prior hospitality related experience preferred. - Must have working knowledge of Microsoft Office applications, including intermediate skills with Excel. - Ability to exercise judgment in the absence of the controller or assistant controller is required. - Excellent written and verbal communication skills. - 1 to 3 years of experience in accounting required.   Work Environment and Context - Requires sitting for extended periods, use of hands and fingers to operate computers and keyboards. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Cocktail Server   Serve food and/or beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.    Potential Career Path    Bartender – Beverage Manager – Food and Beverage Manager Essential Job Functions - Greet guests, take beverage orders, serve drinks, and fulfill guest requests. - Abide by state, federal and corporate requirements pertaining to serving alcoholic beverages. - Stock service stations with items such as ice, napkins, or straws. - Follow established cash handling and bank operating procedures. - Perform side work duties according to side work schedules. - Perform other food and beverage functions such as bartending and bussing in the event of staffing shortages or peak periods.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous food and beverage experience or equivalent training required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It