Opportunity: Resort Manager
Cadillac Hotel & Beach Club delivers relaxed luxury on Miami Beach with Mediterranean-inspired design, elevated dining, and a culture rooted in exceptional service. As we continue to shape thoughtfully personalized guest experiences, we’re hiring a Resort Manager to lead our Rooms Division.
This is a key leadership role focused on developing high-performing teams, refining service standards, and ensuring that every stay reflects the warmth and excellence our resort is known for.
Your Growth Path
Area General Manager – Regional Director of Operations – Vice President of Operations
Your Focuses
Leadership
- Lead, inspire, and mentor a diverse team of department heads, cultivating a culture of collaboration, innovation, and accountability.
- Set clear expectations and provide the guidance necessary to achieve exceptional performance.
Guest Experience
- Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
- Continuously seek opportunities to enhance guest interactions and exceed expectations.
Financial Performance
- Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
- Monitor financial performance through regular analysis and implement corrective actions as needed.
Operational Excellence
- Maintain a seamless and efficient operation by overseeing all aspects of resort management, including front office, housekeeping, and valet.
- Implement best practices to uphold quality and safety standards.
- Follow sustainability guidelines and practices related to the HHM Hotels EarthView program.
Community Engagement
- Establish strong relationships within the community.
- Act as a brand ambassador and maintain a positive public image.
Strategic Planning
- Collaborate with executive leadership to develop and execute long-term strategies that align with company objectives and drive sustainable growth.
Employee Development
- Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
Your Background and Skills
- Associate or Bachelor’s Degree in Business, Hospitality or a related field is preferred.
- Marriott branded experience is strongly preferred
- 3+ years as a Manager or similar leadership role in a full-service hotel, preferably a resort setting.
- Strong financial acumen and the ability to analyze data, develop budgets, and manage financial performance.
HHM Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
- Occasional travel required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
