Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Potential Career Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Position Requirements
- Immediately greet guest and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish method of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Experience
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Engineer
Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.
Potential Career Path
Engineering Supervisor - Chief Engineer - Area Chief Engineer
Essential Functions
- Conduct room inspections and identify repair needs.
- Install or repair sheet rock and other wall coverings.
- Paint designated areas and items.
- Install and replace basic electrical fixtures, replace light switches, receptacles, and light bulbs.
- Repair furniture.
- Install, replace, and program televisions.
- Perform minor plumbing functions.
- Replace and repair heating and cooling pumps as well as preventative maintenance on units.
- Trace and repair all types of water lines.
- Troubleshoot and repair kitchen equipment.
- Maintain repair and preventative maintenance records.
- Perform and maintain work to local, state and Federal codes.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Work as a bell attendant in the event of staffing shortages or during peak check in/out periods.
- Follow Service Recovery Guidelines.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma and Trade school course work in related field preferred.
- Previous engineer/maintenance experience or equivalent training required.
Work Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Breakfast Server
Serve breakfast to restaurant guests while greeting them in a friendly manner consistent with brand and hotel standards.
Potential Career Path
Restaurant Server – Restaurant Supervisor or Food and Beverage Manager
Essential Functions
- Take Breakfast orders from restaurant guests and enter orders into POS system.
- Deliver accurate Breakfast orders to guests in a timely manner.
- Maintain adequate supplies of items such as clean glassware, dishes, or trays.
- Stock cabinets or serving areas with condiments and refill condiment containers.
- Provide all items requested by guests.
- Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors.
- Be aware of guest satisfaction and work toward improving departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits and use required safety equipment.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Food sanitation certification a plus and required within 90 days of employment.
- Previous food and beverage experience preferred or equivalent training.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Front Office Director
Manage hotel front office operations in accordance with established guest service and sustainability standards.
Potential Career Path
Assistant General Manager – General Manager – Area General Manager
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Oversee front office departments to ensure an optimal level of service and hospitality are provided to hotel guests.
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
- Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
- Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures.
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
- Supervise all front of the house department managers.
- Review correspondence from guests and incident logs and direct staff according to information obtained.
- Oversee all vendor and personnel contracts throughout the hotel.
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
- Oversee the property accounting functions including but not limited to Accounts payable and receivables, house bank audits, petty cash as it relates to the front office.
- Coordinate with corporate accounting department to oversee payroll functions.
- Oversee and ensure internal audit standards are met.
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and improve maximum occupancy and rates.
- Monitor and maintain the front office systems and equipment to ensure optimum performance.
- Serve on the hotel’s safety committee.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Associate or Bachelor’s degree preferred.
- Intermediate knowledge of overall hotel operations.
- Large hotel experience preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Engineer
Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.
Potential Career Path
Engineering Supervisor - Chief Engineer - Area Chief Engineer
Essential Functions
- Conduct room inspections and identify repair needs.
- Install or repair sheet rock and other wall coverings.
- Paint designated areas and items.
- Install and replace basic electrical fixtures, replace light switches, receptacles, and light bulbs.
- Repair furniture.
- Install, replace, and program televisions.
- Perform minor plumbing functions.
- Replace and repair heating and cooling pumps as well as preventative maintenance on units.
- Trace and repair all types of water lines.
- Troubleshoot and repair kitchen equipment.
- Maintain repair and preventative maintenance records.
- Perform and maintain work to local, state and Federal codes.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Work as a bell attendant in the event of staffing shortages or during peak check in/out periods.
- Follow Service Recovery Guidelines.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma and Trade school course work in related field preferred.
- Previous engineer/maintenance experience or equivalent training required.
Work Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Steward
Perform dishwashing and kitchen cleaning functions.
Potential Career Path
Cook or Stewarding Supervisor - Executive Steward or Sous Chef
Essential Job Functions
- Wash dishes, glassware, flatware, pots and pans.
- Operate dishwashing and other kitchen cleaning equipment.
- Place clean dishes, utensils, or cooking equipment in storage areas.
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
- Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
- Sweep and wash floors and clean trash cans.
- Sort and remove trash, placing it in designated pickup areas.
- Perform food preparation functions in the event to staffing shortages or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Previous stewarding experience required or equivalent training.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends, etc.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping and kneeling.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Chief Engineer
Manage general and preventative maintenance functions to ensure guest service and sustainability standards are achieved and maintained throughout the hotel structure.
Potential Career Path
Area Chief Engineer – Regional Director of Engineering
Essential Job Functions
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Conduct room inspections and identify repair needs.
- Manage and coordinate bids, quotes and contracts for 3rd party vendors.
- Oversee small projects, or PIPS, and manage and report on the work progress.
- Install or repair sheet rock and other wall coverings.
- Paint designated areas and items.
- Install and replace basic electrical fixtures. Replace light switches, receptacles, light bulbs, and fixtures.
- Install, replace, and program televisions.
- Perform minor plumbing functions.
- Replace and repair heating and cooling pumps as well as preventative maintenance on units.
- Troubleshoot and repair kitchen equipment.
- Perform preventative maintenance on a scheduled basis and complete work orders as necessary; keep accurate records of PM’s on all rooms and equipment.
- Maintain the building exterior and “curb appeal” of entire hotel grounds
- Refurbish, paint and finish furniture and fixtures as needed.
- Test, examine, and maintain hotel’s life safety systems to ensure they are 100% operational at all times.
- Maintain repair and preventive maintenance records and coordinate compliance of service contracts.
- Perform and maintain work to local, state and Federal codes.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma and/or trade school course work in related field preferred.
- Previous supervisory engineer/maintenance experience required or equivalent training.
- Certifications may be required.
- HVAC certification is required.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends or alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, climbing, stooping, kneeling or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Service Server
Set up, deliver, and retrieve food and beverage orders to/from guest rooms and hospitality suites in accordance with established guest service and sustainability standards.
Potential Career Path
Server – Room Service Supervisor – Room Service Manager
Essential Job Functions
- Set up and deliver food and beverage orders.
- Conduct floor sweeps and retrieve food and beverage trays.
- Set up and deliver VIP amenities.
- Service hospitality suites in accordance with banquet event orders and established policies and procedure.
- Abide by state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
- Complete shift side work as outlined in the hotel’s operating policies and procedures.
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
- Report all communication to immediate shift supervisor.
- Perform cash handling responsibilities in accordance with company policies and procedures.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High school diploma or equivalent.
- Previous food service experience preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Restaurant Server
Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.
Potential Career Path
Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager
Essential Job Functions
- Take food and beverage orders and place order in point of service system.
- Ensure overall guest satisfaction.
- Set and clear tables in dining areas.
- Stock service stations with items such as ice, napkins, or straws.
- Pick up order from food preparation areas and ensure food is prepared accordingly.
- Prepare guest check and if appropriate complete payment transaction.
- Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Previous food and beverage experience required or equivalent training.
- Knowledge of POS system.
- TIPS certification preferred.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Hilton Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Bartender
Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction.
Potential Career Path
Beverage Manager/Restaurant Supervisor – Restaurant Manager – Food & Beverage Manager
Essential Functions
- Maintain clean and organize bar areas.
- Slice and pit fruit for garnishing drinks.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Prepare and serve drink and/or food orders.
- If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas.
- Issue guest check and complete payment process.
- Follow standards for identifying and managing intoxicated guests.
- Complete beverage requisitions to maintain par levels as needed.
- Complete required side work prior to shift end.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Assist with taking beverage inventory.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High school diploma preferred.
- TIPS certified a plus.
- Previous bartending/mixologist experience required or equivalent training.
- Food Sanitation certificate a plus, required within 90 days of employment.
Work Context
- Work schedule varies and may include working on holidays, weekends and different shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Potential Career Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Position Requirements
- Immediately greet guest and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish method of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Experience
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Hilton Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Potential Career Path
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Essential Job Functions
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
- Perform bookkeeping activities such as balancing accounts and conducting audits.
- Make and confirm reservations.
- Promote Hersha Hospitality and brand-specific marketing programs.
- Greet guests immediately upon arrival; register and assign guests to hotel rooms.
- Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Compute bills, collect payments, handle cash, and make change for guests.
- Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Associate’s or Bachelor’s degree preferred.
- 1 to 3 years of related experience.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Hilton Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on all shifts, holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Breakfast Server
Serve breakfast to restaurant guests while greeting them in a friendly manner consistent with brand and hotel standards.
Potential Career Path
Restaurant Server – Restaurant Supervisor or Food and Beverage Manager
Essential Functions
- Take Breakfast orders from restaurant guests and enter orders into POS system.
- Deliver accurate Breakfast orders to guests in a timely manner.
- Maintain adequate supplies of items such as clean glassware, dishes, or trays.
- Stock cabinets or serving areas with condiments and refill condiment containers.
- Provide all items requested by guests.
- Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors.
- Be aware of guest satisfaction and work toward improving departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits and use required safety equipment.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Food sanitation certification a plus and required within 90 days of employment.
- Previous food and beverage experience preferred or equivalent training.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Hilton Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Breakfast Attendant
Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards.
Potential Career Path
Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager.
Essential Functions
- Carry food, dishes, trays, or silverware from pantry to serving counters.
- Set up attractive food displays and maintain cleanliness to ensure food safety.
- Wipe tables or seats with dampened cloths.
- Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
- Clean up spilled food, drink or broken dishes and remove trash.
- Maintain adequate supplies of items such as clean glassware, dishes, or trays.
- Fill beverage and ice dispensers.
- Stock cabinets or serving areas with condiments and refill condiment containers.
- Locate and provide items requested by guests.
- Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits and use required safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Food sanitation certification a plus and required within 90 days of employment.
- Previous food and beverage experience preferred or equivalent training.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Hilton Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Potential Career Path
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Essential Job Functions
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
- Perform bookkeeping activities such as balancing accounts and conducting audits.
- Make and confirm reservations.
- Promote Hersha Hospitality and brand-specific marketing programs.
- Greet guests immediately upon arrival; register and assign guests to hotel rooms.
- Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Compute bills, collect payments, handle cash, and make change for guests.
- Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Associate’s or Bachelor’s degree preferred.
- 1 to 3 years of related experience.
Work Environment and Context
- Work schedule varies and may include working on all shifts, holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Engineer
Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.
Potential Career Path
Engineering Supervisor - Chief Engineer - Area Chief Engineer
Essential Functions
- Conduct room inspections and identify repair needs.
- Install or repair sheet rock and other wall coverings.
- Paint designated areas and items.
- Install and replace basic electrical fixtures, replace light switches, receptacles, and light bulbs.
- Repair furniture.
- Install, replace, and program televisions.
- Perform minor plumbing functions.
- Replace and repair heating and cooling pumps as well as preventative maintenance on units.
- Trace and repair all types of water lines.
- Troubleshoot and repair kitchen equipment.
- Maintain repair and preventative maintenance records.
- Perform and maintain work to local, state and Federal codes.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Work as a bell attendant in the event of staffing shortages or during peak check in/out periods.
- Follow Service Recovery Guidelines.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma and Trade school course work in related field preferred.
- Previous engineer/maintenance experience or equivalent training required.
Work Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Director of Sales
Develop and execute strategic sales plans through direct sales, marketing, e-commerce channels, public relations, and community partnerships.
Potential Career Path
Area Director of Sales – Regional Director of Sales – Corporate Director of Sales – VP Sales
Essential Job Functions
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Use internal and external resources and data to develop strategic plans to incorporate all business segments.
- Understand sales and business processes, support corporate and hotel goals and contribute to enhancement of customer value.
- Identify customer business requirements and craft customer offers, which result in increased revenue share for the hotel.
- Monitor achievement of objectives for the sales team and take appropriate action to correct shortfalls versus the annual marketing plan.
- Achieve annual hotel revenue goals as agreed upon and established in the annual budget.
- Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
- Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
- Articulate and leverage the benefits of the hotel to close sales opportunities.
- Prepare and maintain a current annual marketing plan with measurable and specific initiatives detailed to maintain and grow each business segment.
- Accept leadership responsibilities by modeling proper selling techniques, effective development of others and commitment to industry, and personal development.
- Develop effective presentations (orally and written) where ideas, opinions, recommendations and conclusions are clearly understood.
- Travel locally to conduct outside calls, promote the hotel, and review competition.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Perform other duties as requested by management.
Position Requirements
- Four-year college degree required; additional/advanced degree coursework in business administration, marketing and communications a plus.
- Previous sales experience in a comparable hotel size and scope required with operations experience preferred.
- Public relations and community marketing experience required.
- Proficient in use of Excel, Word, Delphi and access database tools.
HHM Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Work schedule varies and may include occasionally working on holidays, weekends.
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
- Moderate travel between hotel and client’s locations required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Opportunity: Barback
Prepare and service bars operating within the hotel in accordance with established guest service and sustainability standards.
Potential Career Path
Food Runner –Server–Bartender
Essential Job Functions
- Greet and acknowledge guests when performing barback related functions.
- Retrieve orders from storeroom; visually check stock received against written requisition with storeroom personnel to ensure order is accurate. Upon delivery to the bar, re-check items with bartender for completeness.
- Cut, slice and peel perishable garnishes and fruits, and mix and pour juices in sufficient amounts according to projected business. Store back-up supplies needing refrigeration in prescribed containers for later use.
- Check and assist bartender in maintaining adequate amounts of supplies, i.e., stir sticks, napkins, matches, etc., for both the immediate bar and extended service area.
- Maintain cleanliness of bar area, beer lockers, refrigeration, and storage areas to comply with health code standards.
- Scoop ice from ice bins, transport to service areas and replenish ice containers for usage.
- Box and save empty liquor bottles as they accumulate for later returns and requisitions.
- Transport and replace taps and perform routine maintenance requirements for beer kegs.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Customer service experience or restaurant experience a plus.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Potential Career Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Position Requirements
- Immediately greet guest and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish method of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Experience
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It