Job Listings

Opportunity:  Valet Parker   Greet guests upon arrival and departure and park and retrieve guests’ vehicles in accordance with established guest service and sustainability standards. Potential Career Path     Guest Service Agent – Bell Captain– Guest Service Manager   Essential Job Functions - Park guest vehicles and retrieve valet-parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicles. - Grasp, lift and/or carry or otherwise move packages, luggage or boxes up to 75 lbs. from cars, buses and vans, placing packages and luggage onto baggage carts or in a secure area for retrieval by bell staff. - Read luggage tags and provide claim tickets to ensure appropriate delivery. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - Previous related experience a plus. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Executive Chef   Manage the kitchen operations in accordance with established guest service, food quality and sustainability standards. Potential Career Path    Director of Food & Beverage – Regional Director of Food & Beverage   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Establish priorities and assign production and preparation tasks to staff to execute. - Review daily menu specials, banquet event orders and inventory food items for daily use. - Requisition day’s supplies and ensure they are received and stored correctly. Communicate needs with purchasing and storeroom personnel. - Ensure quality of products received. - Meet with the Executive Steward to review equipment needs, banquet plate-up assistance, cleaning schedule/project status, and health/safety and sanitation follow-up. - Ensure each kitchen work area is stocked with specified tools, supplies,equipment and that recipe cards, production schedules, plating guides and photography are posted and current. - Ensure staff prepares menu items following recipes and yield guides, in accordance with department standards.Develop new menu items, test and write recipes. - Observe guest reactions and confer with service staff to ensure guest satisfaction. - Conduct frequent walk-throughs of each kitchen area and direct respective personnel to correct any deficiencies. - Assist catering department with developing special menus for functions; meet with clients as requested. - Review sales and food cost daily and ensure that excess items are utilized efficiently. - Prepare weekly work schedules for all kitchen personnel in accordance with staffing guidelines and forecasted labor costs. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Degree or certificate in Culinary Arts and/or one to two years’ experience as an Executive Chef. - Expertise in food product, presentation, quality and preparation along with menu concept and design. Work Environment and Context - Work schedule varies and will include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Host   Greet and escort guests to restaurant tables in accordance with established guest service and sustainability standards. Compensation: $15.32 - $15.32 per hour   Potential Career Path    Food Server or Guest Service Agent – Restaurant Supervisor or Front Office Supervisor Essential Job Functions - Meet and greet guests as they arrive, offer choice of seating, escort to dining table and present menu. - Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. - Maintain proper set-up of dining room. - Assist as needed or requested with service.  - Receive records and make any necessary arrangements for reservations and special functions in the restaurant. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent . - Previous customer service experience preferred. Work Environment and Context - Work schedule varies and willinclude working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Bell Person   Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.  Potential Career Path    Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager Essential Job Functions - Load and unload luggage carts. - Tag and store luggage. - Escort guest to hotel rooms. - Provide an overview of guest room, hotel services and amenities.  - Make deliveries to guest rooms. - Assist guest with room changes. - Stock pantry when necessary. - Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc. - Perform house attendant functions when staff shortages occur.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous customer experience required or equivalent training. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Breakfast Attendant   Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards.  Potential Career Path    Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager. Essential Functions - Carry food, dishes, trays, or silverware from pantry to serving counters. - Set up attractive food displays and maintain cleanliness to ensure food safety.  - Wipe tables or seats with dampened cloths. - Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning. - Clean up spilled food, drink or broken dishes and remove trash. - Maintain adequate supplies of items such as clean glassware, dishes, or trays. - Fill beverage and ice dispensers. - Stock cabinets or serving areas with condiments and refill condiment containers. - Locate and provide items requested by guests. - Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program  - Practice safe work habits and use required safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Food sanitation certification a plus and required within 90 days of employment. - Previous food and beverage experience preferred or equivalent training. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards.   Potential Career Path    Assistant Front Office Manager – Front Office Manager – Assistant General Manager   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. - Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.  - Perform bookkeeping activities such as balancing accounts and conducting audits. - Make and confirm reservations. - Promote Hersha Hospitality and brand-specific marketing programs. - Greet guests immediately upon arrival; register and assign guests to hotel rooms. - Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Compute bills, collect payments, handle cash, and make change for guests. - Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate’s or Bachelor’s degree preferred. - 1 to 3 years of related experience. Work Environment and Context - Work schedule varies and may include working on all shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Breakfast Cook   Prepare food items for complimentary food service, according to recipes and standards, while maintaining a safe and sanitary work environment.  Potential Career Path    Lead Cook – Sous Chef – Executive Chef – Food and Beverage Director   Essential Job Functions - Follow recipes to prepare food items accordingly. - Wash, peel, and cut fruits and vegetables; cut, trim, or clean meat. - Prepare appetizers, salads, or cold dishes. - Bake breads, rolls, or other baked goods. - Portion, arrange, and garnish food for comp food server or deliver to guests. - Maintain clean and sanitized work areas such as cutting boards, counters and work spaces. - Secure and store food items properly. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow safe food handling procedures.  - Follow guidelines related to sustainability practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous culinary experience or equivalent training required. - Department of Health Sanitation certificate may be required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Breakfast Attendant   Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards.  Potential Career Path    Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager. Essential Functions - Carry food, dishes, trays, or silverware from pantry to serving counters. - Set up attractive food displays and maintain cleanliness to ensure food safety.  - Wipe tables or seats with dampened cloths. - Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning. - Clean up spilled food, drink or broken dishes and remove trash. - Maintain adequate supplies of items such as clean glassware, dishes, or trays. - Fill beverage and ice dispensers. - Stock cabinets or serving areas with condiments and refill condiment containers. - Locate and provide items requested by guests. - Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program  - Practice safe work habits and use required safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Food sanitation certification a plus and required within 90 days of employment. - Previous food and beverage experience preferred or equivalent training. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  AM Restaurant Manager   Oversee management and direction of restaurant operations in accordance with established guest service and sustainability standards. Potential Career Path    Food and Beverage Manager – Food and Beverage Director   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   - Ensure that food quality is consistent, appealing, and prepared to guest specifications. - Interact with guests to obtain feedback on quality of service and food in outlet. - Ensure that the restaurant complies with sanitation and safety standards for guests and associates. - Resolve guest complaints and coordinate with other department leaders to resolve service delivery or quality breakdowns.                                                                                                               - Check that all equipment is in working order. - Follow up on work orders so repairs and maintenance of facility are completed on a timely basis. - Interact with guests to obtain feedback on quality of service and food in outlet. - Document inventory forecast usage and monitor supply. - Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. - Oversee serving staff to ensure proper liquor controls are in place and all Hersha cash handling policies and procedures are followed. Comply with all Hersha accounting policies in order to ensure SOX compliance. - Participate in marketing efforts of restaurants, create menu ideas, survey competition and report food trends, and assist in preparation of specials. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate's degree preferred. - 3-6 years restaurant experience required. Work Environment and Context - Work schedule varies and will include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Welcome Ambassador - Valet/Bell/Door   Be the first contact for any arrival and the last impression for any departure at our front entrance of the hotel, lobby and check-in area. Perform in accordance with our established guest operations standards to create an hospitable arrival experience for all guests. Potential Career Path    Bell Captain - Lobby Welcome Supervisor - Asst. FD Manager - FO Manager   Essential Job Functions - Welcome all guests of the hotel and restaurant at the main drive/door of the hotel with services such as valet parking, bell services and door attendant duties. - The Welcome Ambassadors are a key part of the Front Office Team and function as the agile group of service professionals that perform a range of duties. - Duties include: Parking cars, assisting with luggage of arriving and departing guests, assisting at the front door with any arrival/departure needs of our discerning guests, assisting with delivering guest items. - Be aware of guest satisfaction and work toward increasing the overall guest satisfaction to customize experiences. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Position Requirements - 1 to 2 years hospitality experience in a full service hotel or residential service environment. Prior bell or valet parking experience is a plus. - Must be 18 years of age and must be legally allowed to drive an automobile in WA State. - Background checks will be conducted. Work Environment and Context - Work schedule varies and may include working on holidays & weekends. AM/PM shifts mostly as well as available overnight shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Chief Engineer   Manage general and preventative maintenance functions to ensure guest service and sustainability standards are achieved and maintained throughout the hotel structure.       Potential Career Path    Area Chief Engineer – Regional Director of Engineering   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Conduct room inspections, and identify repair needs.  - Manage and coordinate bids, quotes and contracts for 3rd party vendors.  - Oversee small projects, or PIPS, and manage and report on the work progress.     - Install or repair sheet rock and other wall coverings. - Paint designated areas and items. - Install and replace basic electrical fixtures.  Replace light switches, receptacles, light bulbs, and fixtures. - Install, replace, and program televisions. - Perform minor plumbing functions. - Replace and repair heating and cooling pumps as well as preventative maintenance on units.                     - Troubleshoot and repair kitchen equipment. - Perform preventative maintenance on a scheduled basis and complete work orders as necessary; keep accurate records of PM’s on all rooms and equipment. - Maintain the building exterior and “curb appeal” of entire hotel grounds - Refurbish, paint and finish furniture and fixtures as needed. - Test, examine, and maintain hotel’s life safety systems to ensure they are 100% operational at all times. - Maintain repair and preventive maintenance records and coordinate compliance of service contracts. - Perform and maintain work to local, state and Federal codes. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma and/or trade school course work in related field preferred. - Previous supervisory engineer/maintenance experience required or equivalent training. - Certifications may be required. Work Environment and Context - Work schedule varies and may include working on holidays and weekends or alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, climbing, stooping, kneeling or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Engineer   Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Potential Career Path    Engineering Supervisor - Chief Engineer - Area Chief Engineer Essential Functions - Conduct room inspections and identify repair needs. - Install or repair sheet rock and other wall coverings. - Paint designated areas and items. - Install and replace basic electrical fixtures, replace light switches, receptacles, and light bulbs. - Repair furniture. - Install, replace, and program televisions. - Perform minor plumbing functions. - Replace and repair heating and cooling pumps as well as preventative maintenance on units. - Trace and repair all types of water lines. - Troubleshoot and repair kitchen equipment. - Maintain repair and preventative maintenance records. - Perform and maintain work to local, state and Federal codes. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Work as a bell attendant in the event of staffing shortages or during peak check in/out periods. - Follow Service Recovery Guidelines. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma and Trade school course work in related field preferred. - Previous engineer/maintenance experience or equivalent training required. Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Banquet Houseperson   Set up, break down, and service meeting rooms in accordance with established guest service and sustainability standards. Potential Career Path    Banquet Server – Banquet Captain – Banquet Manager   Essential Job Functions - Set up meeting rooms according to banquet event order forms and documents to ensure set up meets guest expectations. - Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment.  - Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion. - Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times. - Respond to guest requests for service changes in room set up and assist with information requests regarding other areas of the hotel.  - Handle guest complaints personally or if necessary seek assistance from supervisor. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous banquet set up or customer service experience preferred. Work Environment and Context - Work schedule varies and will include working on alternate shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, pushing, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Room Attendant Lead   Clean and maintain guest rooms to ensure rooms meet established standards. Train and support associates consistent with HHM and brand standards for cleanliness and maintenance.   Potential Career Path    Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Essential Job Functions   - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Train, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Inspect work performed to ensure that it meets specifications and established standards. - Oversee training of Room Attendants with partnering with third party vendors, if applicable. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Perform or assist with cleaning duties as necessary. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Position Requirements   - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English.   Work Environment and Context   - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Security Officer   Perform protective and enforcement functions in a friendly and courteous manner to maintain a safe and secure hotel environment.   Potential Career Path    Security Supervisor/Manager – Director of Security Essential Job Functions - Patrol designated hotel areas. - Respond to disturbances and emergency situations.   - Maintain daily activity log. - Maintain confidentiality with respect to guest and employee incidents. - Prepare incident and other reports and communicate all related information to hotel management. - Access secured areas for authorized personnel. - Complete incident/accident reports in a clear and concise manner. - Escort guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Monitor TV cameras, if applicable. - Perform bell person tasks and assist guests with luggage. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent and/or experience in a hotel or related field preferred. - Prior security experience desirable.  - CPR/First Aid preferred.  Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching and climbing stairs. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Position Summary:   HHM is looking for a self-starting individual who has an entrepreneurial spirit with expertise in digital marketing and project management including search engine optimization, search engine marketing, email marketing, pay per click advertising, eCommerce distribution channels, local marketing, social media and mobile eCommerce and marketing. The eCommerce Marketing Manager is responsible for the day to day, hands-on management and execution of eCommerce marketing tactics, strategies, and promotions for a select group of branded hotels within the HHM Portfolio. This position reports to the Director of eCommece for the Branded Portfolio. This position will lead and execute all branding, digital marketing and eCommerce activities, working cooperatively with the eCommerce Team, Director of Sales, Director of Revenue Management, General Manger and Digital Agencies to achieve and exceed property financial goals.  Essential job functions include:   - Manage and drive overall digital marketing strategies including search engine optimization (SEO), search engine marketing (SEM), and social presence (social reputation and social media) - Assist/Oversee/Manage hotel listings and content on online travel agency websites in partnership with the Revenue Management Department  - Digital asset (photography, 3D tours and video) management  - Oversee/Manage social media services and engagement including content, blog, marketing, advertising and performance measurement - Direct, support, deploy, and measure monthly email marketing deployments - Facilitate and align all hotel branding with current branding guidelines and initiatives - Lead and assist in project life cycle through requirements gathering, design, development, testing, and launch - Support Sales and Revenue Department regarding promotional and tactical marketing, e-Tools, and electronic media  - Maintain clear lines of communication with property leaders, Internet marketing vendors, and Revenue Management team members - Provide eCommerce and digital marketing communication, education, and training - Analyze and report monthly digital web direct and online travel agency performance metrics and broader hotel performance data to stakeholders - Active involvement in ongoing and annual electronic distribution strategy and planning to maximize online revenue and profitability - Constantly update job knowledge by participating in educational opportunities (conference, workshops, and industry events), reading professional publication, and maintaining network of industry players  Successful candidate will possess the following:   - 2 years of Internet Marketing or eCommerce experience in hospitality/travel industry or related field  - Associate or Bachelor’s Degree in Marketing, Hospitality or Hospitality Marketing a plus - Experience with Marriott, IHG, Hyatt and/or Hilton marketing programs and systems a plus - Strong project management skills required - Strong understanding of traditional and online marketing tactics and strategy - Familiarity with design software preferred - Content management and web analytics experience - Knowledge of website production with a firm grasp of website fundamentals  - Ability to independently manage multiple tasks and projects  - Demonstrates self-confidence, energy, and enthusiasm - Two or more years’ experience analyzing and reporting web traffic and eCommerce sales metrics   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Position Summary:   HHM is looking for a self-starting individual who has an entrepreneurial spirit with expertise in digital marketing and project management including search engine optimization, search engine marketing, email marketing, pay per click advertising, eCommerce distribution channels, local marketing, social media and mobile eCommerce and marketing. The eCommerce Marketing Manager is responsible for the day to day, hands-on management and execution of eCommerce marketing tactics, strategies, and promotions for a select group of branded (Hyatt, Hilton, IHG and Marriott) hotels within the HHM Portfolio. This position reports to the Director of eCommerce for the Branded Portfolio. This position will lead and execute all branding, digital marketing and eCommerce activities, working cooperatively with the HHM eCommerce Team, Director of Sales, Director of Revenue Management, General Manger, Regional HHM Support Team and Digital Agencies to achieve and exceed property financial web direct goals.  Essential job functions include:   - Manage and drive overall digital marketing strategies including search engine optimization (SEO), search engine marketing (SEM), and social presence (social reputation and social media) - Assist/Oversee/Manage hotel listings and content on online travel agency websites in partnership with the Revenue Management Department  - Digital asset (photography, 3D tours and video) management  - Oversee/Manage social media services/agencies and engagement including content, blog, marketing, advertising and performance measurement - Direct, support, deploy, and measure monthly email marketing deployments - Analyze and report monthly/quarterly digital web direct, online travel agency performance metrics and broader hotel performance data to stakeholders. - Facilitate and align all hotel branding with current branding guidelines and initiatives - Lead and assist in project life cycle through requirements gathering, design, development, testing, and launch - Support Sales and Revenue Department regarding promotional and tactical marketing, e-Tools, and electronic media  - Maintain clear lines of communication with property leaders, Internet marketing vendors, and Revenue Management team members - Provide eCommerce and digital marketing communication, education, and training - Active involvement in ongoing and annual electronic distribution strategy and planning to maximize online revenue and profitability - Constantly update job knowledge by participating in educational opportunities (conference, workshops, and industry events), reading professional publication, and maintaining network of industry players    Successful candidate will possess the following:   - 4 years of Internet Marketing or eCommerce experience in hospitality/travel industry or related field  - Associate or Bachelor’s Degree in Marketing, Hospitality or Hospitality Marketing a plus - Experience with Marriott, IHG, Hyatt and/or Hilton marketing programs and systems a plus - Strong project management skills required - Strong understanding of traditional and online marketing tactics and strategy - Familiarity with design software preferred - Content management and web analytics experience - Knowledge of website production with a firm grasp of website fundamentals  - Ability to independently manage multiple tasks and projects  - Demonstrates self-confidence, energy, and enthusiasm - Two plus years’ experience analyzing and reporting web traffic and eCommerce sales metrics   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Position Summary:   HHM is looking for a self-starting individual who has an entrepreneurial spirit with expertise in digital marketing and project management including search engine optimization, search engine marketing, email marketing, pay per click advertising, eCommerce distribution channels, local marketing, social media and mobile eCommerce and marketing. The eCommerce Marketing Manager is responsible for the day to day, hands-on management and execution of eCommerce marketing tactics, strategies, and promotions for a select group of branded (Hyatt, Hilton, IHG and Marriott) hotels within the HHM Portfolio. This position reports to the Director of eCommerce for the Branded Portfolio. This position will lead and execute all branding, digital marketing and eCommerce activities, working cooperatively with the HHM eCommerce Team, Director of Sales, Director of Revenue Management, General Manger, Regional HHM Support Team and Digital Agencies to achieve and exceed property financial web direct goals.  Essential job functions include:   - Manage and drive overall digital marketing strategies including search engine optimization (SEO), search engine marketing (SEM), and social presence (social reputation and social media) - Assist/Oversee/Manage hotel listings and content on online travel agency websites in partnership with the Revenue Management Department  - Digital asset (photography, 3D tours and video) management  - Oversee/Manage social media services/agencies and engagement including content, blog, marketing, advertising and performance measurement - Direct, support, deploy, and measure monthly email marketing deployments - Analyze and report monthly/quarterly digital web direct, online travel agency performance metrics and broader hotel performance data to stakeholders. - Facilitate and align all hotel branding with current branding guidelines and initiatives - Lead and assist in project life cycle through requirements gathering, design, development, testing, and launch - Support Sales and Revenue Department regarding promotional and tactical marketing, e-Tools, and electronic media  - Maintain clear lines of communication with property leaders, Internet marketing vendors, and Revenue Management team members - Provide eCommerce and digital marketing communication, education, and training - Active involvement in ongoing and annual electronic distribution strategy and planning to maximize online revenue and profitability - Constantly update job knowledge by participating in educational opportunities (conference, workshops, and industry events), reading professional publication, and maintaining network of industry players    Successful candidate will possess the following:   - 4 years of Internet Marketing or eCommerce experience in hospitality/travel industry or related field  - Associate or Bachelor’s Degree in Marketing, Hospitality or Hospitality Marketing a plus - Experience with Marriott, IHG, Hyatt and/or Hilton marketing programs and systems a plus - Strong project management skills required - Strong understanding of traditional and online marketing tactics and strategy - Familiarity with design software preferred - Content management and web analytics experience - Knowledge of website production with a firm grasp of website fundamentals  - Ability to independently manage multiple tasks and projects  - Demonstrates self-confidence, energy, and enthusiasm - Two plus years’ experience analyzing and reporting web traffic and eCommerce sales metrics   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Position Summary:   HHM is looking for a self-starting individual who has an entrepreneurial spirit with expertise in digital marketing and project management including search engine optimization, search engine marketing, email marketing, pay per click advertising, eCommerce distribution channels, local marketing, social media and mobile eCommerce and marketing. The eCommerce Marketing Manager is responsible for the day to day, hands-on management and execution of eCommerce marketing tactics, strategies, and promotions for a select group of branded hotels within the HHM Portfolio. This position reports to the Director of eCommece for the Branded Portfolio. This position will lead and execute all branding, digital marketing and eCommerce activities, working cooperatively with the eCommerce Team, Director of Sales, Director of Revenue Management, General Manger and Digital Agencies to achieve and exceed property financial goals.  Essential job functions include:   - Manage and drive overall digital marketing strategies including search engine optimization (SEO), search engine marketing (SEM), and social presence (social reputation and social media) - Assist/Oversee/Manage hotel listings and content on online travel agency websites in partnership with the Revenue Management Department  - Digital asset (photography, 3D tours and video) management  - Oversee/Manage social media services and engagement including content, blog, marketing, advertising and performance measurement - Direct, support, deploy, and measure monthly email marketing deployments - Facilitate and align all hotel branding with current branding guidelines and initiatives - Lead and assist in project life cycle through requirements gathering, design, development, testing, and launch - Support Sales and Revenue Department regarding promotional and tactical marketing, e-Tools, and electronic media  - Maintain clear lines of communication with property leaders, Internet marketing vendors, and Revenue Management team members - Provide eCommerce and digital marketing communication, education, and training - Analyze and report monthly digital web direct and online travel agency performance metrics and broader hotel performance data to stakeholders - Active involvement in ongoing and annual electronic distribution strategy and planning to maximize online revenue and profitability - Constantly update job knowledge by participating in educational opportunities (conference, workshops, and industry events), reading professional publication, and maintaining network of industry players  Successful candidate will possess the following:   - 2 years of Internet Marketing or eCommerce experience in hospitality/travel industry or related field  - Associate or Bachelor’s Degree in Marketing, Hospitality or Hospitality Marketing a plus - Experience with Marriott, IHG, Hyatt and/or Hilton marketing programs and systems a plus - Strong project management skills required - Strong understanding of traditional and online marketing tactics and strategy - Familiarity with design software preferred - Content management and web analytics experience - Knowledge of website production with a firm grasp of website fundamentals  - Ability to independently manage multiple tasks and projects  - Demonstrates self-confidence, energy, and enthusiasm - Two or more years’ experience analyzing and reporting web traffic and eCommerce sales metrics   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It