Job Listings

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path   Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path   Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Rooms Controller   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Implement appropriate booking strategies to ensure that all parties are appropriately accommodated, and work with housekeeping and the reservations department regarding the distribution and status of guest rooms. Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Assign room according to guest request and preferences whenever possible. - Pre-register designated guests and prepare key packets. - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Business Travel Sales Manager   Responsible for the profitable development of revenue for Corporate Transient Sales by proactive sales efforts in retaining and developing existing customers and winning new clients within their assigned industry and geographical sectors. Potential Career Path    Senior Sales Manager – Director of Sales   Essential Job Functions - To concentrate his/her effort in “selling” rooms and suites (specialty& hospitality); responsible for targeted revenue goals. - Conduct sales visit and maintain good working relationship with the following: Corporate Travel Managers, Procurement Officers, Business Travel Agents and High End Leisure Agents at travel agency. - Prepare proposals/contracts in a timely fashion; turnaround customer follow-up – 24 hours. - Work closely with Leading Hotels of The World & Hersha National BT Sales team to receive 2013 & 2014 new opportunities & bid requests.  Complete all requests by deadlines provided - Build and maintain consistent volume from existing corporate accounts and high end travel agents (consortia and BAR segments). - Write individual sales action plan for this segment quarterly (monthly when requested). - To be knowledgeable of the competition in the area and our strengths and opportunities. Join pertinent associations (ACTE) and attend a few qualified events annually- networking. - Pass all relevant & detailed information on signed contracts to Reservation/ Revenue Manager to ensure rates are loaded. - Conduct entertainment and site inspection for all customer contacts; especially potential clients. - Review daily arrivals, internet, directories, etc. for future potential business as well as proper tracking. - Sales visit and entertainment with corporate clients; plan local events in order to promote RH to local market (PA luncheons with the local law firms – whom do not use travel agencies. - Recommend qualified FAM trips when relevant and important to increasing market share. - Develop new markets/source of business for Corporate Transient sales. - Generate new ideas for new promotions, partnerships/strategic alliances to build visibility and revenue opportunities. - Facilitate VIP and first time guests with reservations with volume accounts/high end travel agencies - To attend tradeshows, sales trips, industry functions both locally and beyond (mostly East coast in beginning). - Maintain contact with historical and lapsed clients to re-ignite a relationship. - Work additional hours as needed or when requested by management - Take up special assignments instructed by Director of Sales; perform any other job-related duties as assigned. - Assist team in answering phones, especially during the peak hours.  Experience - 2-3 years sales experience, preferably in the hospitality industry; preferably corporate sales. - College degree in hospitality or business administration is required. - Extensive experience in similar luxury establishment. - Experience in a similar operational area for a minimum of two years; (corporate sales& high end leisure travel agencies an advantage). - The specific strategic or operational knowledge needed to perform the job. - SalesPro, Delphi & Opera knowledge is a plus; understanding the software(s). - Financial accounting processes. Work Environment and Context - Work indoors in environmentally controlled conditions with external and internal customers. - Stand, use hands to handle, control objects and tools, and use telephone and computer systems. - Face to face and indirect contact with the public. - Handle conflict situations as well as dealing with unpleasant, angry, or discourteous people. - Handle cash, other forms of currency and occasionally guests’ valuables. - Maintain composure and patience during times of high hotel volume and during emergency situations. - Responsible for work outcomes and results. - Able to communicate well in English. - Comply with Hersha and the hotel brand’s guidelines and requirements.  What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path   Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Group Sales Manager   Manage accounts to achieve guest satisfaction and to solicit past and new business ensuring all revenue goals are achieved or exceeded.   Your Growth Path   Property Director of Sales – Area Director of Sales – Regional Director of Sales   Your Focus - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Maximize revenue by selling all facets of the hotel to previous, current and potential clients. - Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. - Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented. - Coordinate various departments' participation in servicing accounts. - Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. - Develop and conduct persuasive verbal sales presentations to prospective clients. - Articulate and leverage the benefits of the hotel to close sales opportunities. - Travel locally to conduct outside calls, promote the hotel and review competition. - Represent hotel at trade shows. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management   Your Background and Skills - Associate’s or Bachelor’s degree in Hospitality or related industry preferred. - Proven track record in sales required and previous hospitality sales experience preferred. - Must be specialized in Government, Association and SMERF.   Work Environment and Context - Work schedule varies and may include occasionally working on holidays and weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. - Moderate travel between hotel and client’s locations required.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It