Opportunity:  Bell Person

Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services. 

Potential Career Path   

Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager

Essential Job Functions

• Load and unload luggage carts.
• Tag and store luggage.
• Escort guest to hotel rooms.
• Provide an overview of guest room, hotel services and amenities. 
• Make deliveries to guest rooms.
• Assist guest with room changes.
• Stock pantry when necessary.
• Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
• Perform house attendant functions when staff shortages occur. 
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Follow sustainability guidelines and practices related to HHM’s EarthView program. 
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous customer experience required or equivalent training.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States. HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch.Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  Bell Person

Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services. 

Potential Career Path   

Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager

Essential Job Functions

• Load and unload luggage carts.
• Tag and store luggage.
• Escort guest to hotel rooms.
• Provide an overview of guest room, hotel services and amenities. 
• Make deliveries to guest rooms.
• Assist guest with room changes.
• Stock pantry when necessary.
• Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
• Perform house attendant functions when staff shortages occur. 
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Follow sustainability guidelines and practices related to HHM’s EarthView program. 
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous customer experience required or equivalent training.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States. HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch.Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  Bartender

Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction.

Potential Career Path   

Beverage Manager/Restaurant Supervisor – Restaurant Manager – Food & Beverage Manager

Essential Functions

• Maintain clean and organize bar areas.
• Slice and pit fruit for garnishing drinks.
• Check identification of customers to verify age requirements for purchase of alcohol.
• Prepare and serve drink and/or food orders.
• If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas.
• Issue guest check and complete payment process. 
• Follow standards for identifying and managing intoxicated guests. 
• Complete beverage requisitions to maintain par levels as needed.
• Complete required side work prior to shift end.
• Be aware of guest satisfaction scores and work toward increasing
  departmental and overall guest satisfaction. 
• Assist with taking beverage inventory. 
• Follow sustainability guidelines and practices related to HHM’s EarthView program. 
• Practice safe work habits, wear protective safety equipment and follow
  MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High school diploma preferred.
• TIPS certified a plus.
• Previous bartending/mixologist experience required or equivalent training.
• Food Sanitation certificate a plus, required within 90 days of employment.

Work Context

• Work schedule varies and may include working on holidays, weekends and different shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms. 

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States.  HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  Restaurant Server

Serve food and beverage to guests in a courteous and friendly manner
in accordance with established brand/hotel guest service and sustainability standards. 

Potential Career Path   

Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager

Essential Job Functions

• Set and clear tables in dining areas.
• Stock service stations with items such as ice, napkins, or straws.
• Take food and beverage orders and place order in point of service system.
• Pick up order from food preparation areas and ensure food is prepared accordingly. 
• Prepare guest check and if appropriate complete payment transaction.
• Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods. 
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  
• Follow sustainability guidelines and practices related to HHM’s EarthView program. 
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Previous food and beverage experience required or equivalent training.
• Knowledge of POS system.
• TIPS certification preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States. HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  Cook

Prepare food items according to recipes and standards, taking pride in the excellence and quality of cuisine, while maintaining a safe and sanitary work environment. 

Potential Career Path   

Lead Cook – Sous Chef – Executive Chef – Food and Beverage Director

Essential Job Functions

• Follow recipes to prepare food items accordingly.
• Wash, peel, and cut fruits and vegetables; cut, trim, or clean meat.
• Prepare appetizers, salads, or cold dishes.
• Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
• Bake breads, rolls, or other baked goods.
• Portion, arrange, and garnish food for pick up by server or deliver to guests.
• Maintain clean and sanitized work areas such as cutting boards, counters and work spaces.
• Secure and store food items properly.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Follow safe food handling procedures. 
• Follow guidelines related to sustainability practices related to HHM’s EarthView program. 
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous culinary experience or equivalent training required.
• Department of Health Sanitation certificate may be required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States.  HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  Comp Food Attendant

Prepare and maintain complimentary food and beverage service and dining areas for hotel guests while greeting and assisting guests in a friendly manner consistent with brand and/or hotel and sustainability standards. 

Potential Career Path   

Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager

Essential Functions

• Meet and greet guests as they arrive, offer choice of seating, and escort guests to their seating.
• Carry food, dishes, trays, or silverware from pantry to serving counters.
• Set up attractive food displays and maintain cleanliness to ensure food safety. 
• Maintain proper set-up of dining room and wipe tables or seats with dampened cloths.
• Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
• Clean up spilled food or drink or broken dishes and remove trash.
• Maintain adequate supplies of items such as clean glassware, dishes, or trays.
• Fill beverage and ice dispensers.
• Stock cabinets or serving areas with condiments and refill condiment containers.
• Locate and provide items requested by guests.
• Clean and polish counters, shelves, walls, furniture, or equipment in service area and mop or vacuum floors.
• Be aware of guest satisfaction scores and work toward increasing
  departmental and overall guest satisfaction. 
• Follow sustainability guidelines and practices related to HHM’s EarthView
  program
• Practice safe work habits and use required safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Food sanitation certification a plus and required within 90 days of employment.
• Previous food and beverage experience preferred or equivalent training.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States. HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  Maintenance Technician 

Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.

Potential Career Path   

Engineer - Chief Engineer – Engineering Supervisor  

Essential Functions

• Assist with preventative maintenance and complete work orders related to replacing and repairing ceiling tiles, sheetrock and wallpaper.
• Install or repair sheet rock and other wall coverings.
• Paint designated areas and items.
• Replace basic electrical fixtures, light switches, receptacles, light bulbs and fixtures.
• Perform minor plumbing functions.
• Focus on guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Follow Service Recovery Guidelines.
• Maintain the curb appeal including but not limited to snow removal, lawn care, gardening and trash removal.
• Follow sustainability guidelines and practices related to HHM’s EarthView program. 
• Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High School diploma and Trade school course work in related field preferred.
• Previous maintenance experience or equivalent training required.

Work Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States. HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path   

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manger

Position Requirements

• Immediately greet guest and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish method of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary. 
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Followsustainability guidelines and practices related to HHM’s EarthView program. 
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Experience

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States.  HHM manages world class brands in the select service and full service
markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  House Person

Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.

Potential Career Path   

Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager

Essential Job Functions

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly. 
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Follow sustainability guidelines and practices related to HHM’s EarthView program. 
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.  
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, pulling,lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.
• Usage of cleaning chemicals.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States.  HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  Spa Supervisor

Oversee the day to day operations of the Spa and Salon including the salon’s operational needs, guest service, and any employment related issues or need. All responsibilities should be performed in accordance with departmental, property and company policies, practices and procedures.

Essential Job Functions

• Manage operational functions consistent with strategic plan and vision for the department and property. 
• Gather the input of all parties involved in the research, development, evaluation and implementation of new products and services, and implements the best possible solutions to fit the Spa/Salon’s needs.
• Manage the delivery of guest service consistent with company’s and property’s core service standards.
• Supervise Managers and Spa/Salon staff to ensure they adhere and enforce company and Spa/Salon policies and procedures as well as being alert to their duties and responsibilities.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, and ensure all staff is practicing safe work habits including wearing protective safety equipment and following MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• Previous customer service and leadership experience of a luxury, high end spa required, two to five years of experience preferred.
• Knowledge of Spa/Salon and fitness industry required.
• Food and Beverage experience preferred.
• Able to work in a fast-paced environment.
• Excellent verbal and written communication required.
• Knowledge of general health and sanitation codes.
• Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States.  HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local
community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  Massage Therapist

As a Licensed Massage Therapist this individual, through their touch, will relieve pain and stress, assist in rehabilitation of injuries, improve circulation, increase relaxation, and aid in the general wellness of clients.

 
Essential Job Functions

• Assess and accommodates guest needs by inquiring about their physical well-being in order to perform appropriate service.
• Recommend spa products that fit the guest’s needs.
• Manipulate muscles or other soft tissues to meet desired results in a professional manner.
• Perform body treatments on guests using safe and professional techniques.
• Maintain appropriate inventory of all products necessary to perform all massages and body treatments including towels, sheets, robes, products, etc.
• Present a neat and orderly work area consistent with the high standards of the facility.
• Constantly maintain an up-to-date knowledge of the personal services performed.
• Handle guest questions and concerns with professionalism and courtesy.
• Uphold the standards of sanitation, sterilization, and restocking rooms.
• Attend and participate in all team educational meetings and trainings.
• Adhere to schedule requirements.
• Assist in any and all ways in the spa when not scheduled to perform services.
• Perform other related services as assigned by supervisor/manager.
• Follow sustainability guidelines and practices related to HHM’s EarthView program. 
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Graduate from an accredited school of massage therapy.
• Must maintain a current state of FL license. 

• Minimum 1+ year of experience as licensed massage therapist.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States. HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  Steward

Perform dishwashing and kitchen cleaning functions.

Potential Career Path   

Cook or Stewarding Supervisor - Executive Steward or Sous Chef 

Essential Job Functions

• Wash dishes, glassware, flatware, pots and pans.
• Operate dishwashing and other kitchen cleaning equipment.
• Place clean dishes, utensils, or cooking equipment in storage areas.
• Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
• Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
• Sweep and wash floors and clean trash cans.
• Sort and remove trash, placing it in designated pickup areas.
• Perform food preparation functions in the event to staffing shortages or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing
  departmental and overall guest satisfaction. 
• Follow sustainability guidelines and practices related to HHM’s EarthView program. 
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.  
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Previous stewarding experience required or equivalent training.

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends, etc.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping and kneeling.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States. HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path   

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manger

Position Requirements

• Immediately greet guest and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish method of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary. 
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Followsustainability guidelines and practices related to HHM’s EarthView program. 
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Experience

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States.  HHM manages world class brands in the select service and full service
markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  Sous Chef

Assist the Executive Chef in the preparation of food and oversightof kitchen operations in accordance with established food quality, guest service and sustainability standards.

Potential Career Path   

Executive Sous Chef–Chef–Executive Chef

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
• Oversee preparation and production of menus, development and execution of recipes.
• Manage kitchen operations and assigned staff.
• Ensure staff prepares menu items following recipes and yield guides, in accordance with department standards. 
• Develop new menu items, test and create recipes.
• Trains, develops and evaluates personnel with regard to proper use of standard kitchen equipment and tools, techniques and skills.
• Supervise kitchen personnel to ensure that methods of cooking, garnishes and portion sizes are as prescribed.
• Manage budget, monitor costs and operating needs in keeping with overall containment of unnecessary expenditures.
• Direct and develop skills of the team to the achievement of department and area goals
• Evaluate all direct reports and conduct introductory period and annual performance reviews.
• Maintain an open door policy and address all team member issues and/or concerns in a timely manner.
• Conduct divisional/departmental staff meetings on a monthly basis.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Degree or certification from an accredited culinary program preferred. 
• 3 years experience in a managerial position of an upscale and/or high volume foodservice establishment required. 

Work Environment and Context

• Work schedule varies and will include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, using fingers and hands, stooping, kneeling, or crouching.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States.  HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  Restaurant Server

Serve food and beverage to guests in a courteous and friendly manner
in accordance with established brand/hotel guest service and sustainability standards. 

Potential Career Path   

Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager

Essential Job Functions

• Set and clear tables in dining areas.
• Stock service stations with items such as ice, napkins, or straws.
• Take food and beverage orders and place order in point of service system.
• Pick up order from food preparation areas and ensure food is prepared accordingly. 
• Prepare guest check and if appropriate complete payment transaction.
• Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods. 
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  
• Follow sustainability guidelines and practices related to HHM’s EarthView program. 
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Previous food and beverage experience required or equivalent training.
• Knowledge of POS system.
• TIPS certification preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States. HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  Steward

Perform dishwashing and kitchen cleaning functions.

Potential Career Path   

Cook or Stewarding Supervisor - Executive Steward or Sous Chef 

Essential Job Functions

• Wash dishes, glassware, flatware, pots and pans.
• Operate dishwashing and other kitchen cleaning equipment.
• Place clean dishes, utensils, or cooking equipment in storage areas.
• Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
• Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
• Sweep and wash floors and clean trash cans.
• Sort and remove trash, placing it in designated pickup areas.
• Perform food preparation functions in the event to staffing shortages or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing
  departmental and overall guest satisfaction. 
• Follow sustainability guidelines and practices related to HHM’s EarthView program. 
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.  
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Previous stewarding experience required or equivalent training.

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends, etc.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping and kneeling.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States. HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  Line Cook

Prepare food items in accordance with production requirements and established guest service and sustainability standards.

Potential Career Path   

Lead Cook – Sous Chef – Assistant to the Head Chef

Essential Job Functions

• Prepare food of consistent quality following recipe cards and production and portion standards.
• Begin food items that are prepared ahead of time, making sure not to over-prepare estimated needs.
• Date all food containers and rotate per Hersha Hospitality standards, making sure that all perishables are kept at proper temperatures.
• Check pars for shift use, determine necessary preparation, freezer pull and line set-up. Note any out-of-stock items or possible shortages.
• Return all food items not used on next shift to designated storage areas, being sure to cover and date all perishables.
• Assist in setting up plans and actions to correct any food cost problems, and control food waste, loss and usage per Hersha Hospitality standards.
• Operate, maintain and properly clean kitchen tools and equipment.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• 2 years of related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States.  HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  House Person

Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.

Potential Career Path   

Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager

Essential Job Functions

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly. 
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Follow sustainability guidelines and practices related to HHM’s EarthView program. 
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.  
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, pulling,lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.
• Usage of cleaning chemicals.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States.  HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  Driver

Transport guests to and from specified locations in a friendly, courteous, safe and timely manner.

Potential Career Path   

Bell Person/Door Person/Guest Service Agent – Guest Service Supervisor

Essential Functions

• Greet guests in a warm and friendly manner immediately upon interaction.   
• Transport guests safely to and from airport or other locations by driving shuttle van or other vehicles.
• Provide information regarding the local  community upon request. 
• Load and unload guest luggage and other materials.
• Complete required transportation logs.
• Report vehicle mechanical problems immediately.
• Obey traffic laws and follow established traffic and transportation procedures.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Work as a Bell Attendant during staffing shortages or peak check/in out periods.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• This position will also include driving the hotel shuttle within the local area. A current & valid driver's license is required, with no moving violations on your driving record.

• High School diploma preferred.
• Driving record free of serious infractions.

 Work Context

• Requires sitting for extended periods, driving using hands and feet, pushing, lifting up to 50 pounds, bending and reaching.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States.  HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Opportunity:  Room Attendant

Clean and maintain guest rooms to ensure rooms meet established standards. 

Potential Career Path   

Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper

Essential Job Functions

• Greet guests upon interaction with a warm and friendly greeting. 
• Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
• Change bed linens and replace towels and other amenities.
• Clean and polish furniture and fixtures; dust furniture, walls or equipment.
• Notify managers concerning the need for repairs in guest rooms.
• Process guest items left in rooms according to lost and found policy.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform house person and lobby attendant duties when short staffed or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training.
• Understand and communicate in English.

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling,  lifting up to 20 pounds and use of cleaning chemicals.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States.  HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.