Opportunity: Restaurant Server
Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.
Your Growth Path
Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager
Your Focus
- Take food and beverage orders and place orders in the point of service system.
- Ensure overall guest satisfaction.
- Set and clear tables in dining areas.
- Stock service stations with items such as ice, napkins, or straws.
- Pick up orders from food preparation areas and ensure food is prepared accordingly.
- Prepare guest check and if appropriate complete payment transaction.
- Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous food and beverage experience required or equivalent training.
- Knowledge of POS systems.
- TIPS certification preferred.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Restaurant Server
Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.
Your Growth Path
Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager
Your Focus
- Take food and beverage orders and place orders in the point of service system.
- Ensure overall guest satisfaction.
- Set and clear tables in dining areas.
- Stock service stations with items such as ice, napkins, or straws.
- Pick up orders from food preparation areas and ensure food is prepared accordingly.
- Prepare guest check and if appropriate complete payment transaction.
- Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous food and beverage experience required or equivalent training.
- Knowledge of POS systems.
- TIPS certification preferred.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Food Runner
Serve and replenish food items offered at the restaurant. Maintain food service and cleanliness. Handle guest transactions and ensure smooth and efficient register operations.
Potential Career Path
Server - Bartender
Essential Job Functions
- Reports to the Restaurant Manager for daily tasks.
- Must greet and acknowledge guest as soon as they enter the restaurant with a warm and welcome manner.
- Maintains sanitation and cleanliness.
- Assists in storing of all deliveries .
- Responsible for stocking all of the condiments, utensils in the beverage area.
- Filing of coffee and teapots.
- Knows front and back of house, storage area and ice room.
- Maintain appearance of patio furniture and the opening and closing of umbrellas.
- Responsible for pulling in signs and shutting down the Food Pavilion.
- Know menu pricing, location of items and specials.
- Know how each product is prepared along with its condiments.
- Know how to operate all line equipment.
- Maintains sanitation and cleanliness at all times.
- Exhibits a "can do" attitude and total cooperation.
- Reports safety issues and quality/spoilage issues.
Position Requirements
- Experience in a food service environment is strongly preferred.
- Strong interpersonal communication skills (written and verbal) required.
- Ability to work flexible schedules; including holidays, weekends, and evenings.
Work Environment and Context
- Requires standing and moving for extended periods.
- Frequent kneeling, pushing, pulling, and lifting up to 30 lbs.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Comp Food Attendant
Prepare and maintain complimentary food and beverage service and dining areas for hotel guests while greeting and assisting guests in a friendly manner consistent with brand and/or hotel and sustainability standards.
Potential Career Path
Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager
Essential Functions
- Meet and greet guests as they arrive, offer choice of seating, and escort guests to their seats.
- Carry food, dishes, trays, or silverware from pantry to serving counters.
- Set up attractive food displays and maintain cleanliness to ensure food safety.
- Maintain proper set-up of dining room and wipe tables or seats with dampened cloths.
- Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
- Clean up spilled food or drink or broken dishes and remove trash.
- Maintain adequate supplies of items such as clean glassware, dishes, or trays.
- Fill beverage and ice dispensers.
- Stock cabinets or serving areas with condiments and refill condiment containers.
- Locate and provide items requested by guests.
- Clean and polish counters, shelves, walls, furniture, or equipment in service area and mop or vacuum floors.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits and use required safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Food sanitation certification a plus and required within 90 days of employment.
- Previous food and beverage experience preferred or equivalent training.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Bartender
Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction.
Your Growth Path
Beverage Manager/Restaurant Supervisor – Restaurant Manager – Food & Beverage Manager
Your Focus
- Maintain clean and organize bar areas.
- Slice and pit fruit for garnishing drinks.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Prepare and serve drink and/or food orders.
- If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas.
- Issue guest check and complete payment process.
- Follow standards for identifying and managing intoxicated guests.
- Complete beverage requisitions to maintain par levels as needed.
- Complete required side work prior to shift end.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Assist with taking beverage inventory.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High school diploma preferred.
- TIPS certified a plus.
- Previous bartending/mixologist experience required or equivalent training.
- Food Sanitation certificate a plus, required within 90 days of employment.
Work Context
- Work schedule varies and may include working on holidays, weekends and different shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Engineer
Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.
Your Growth Path
Chief Engineer – Engineering Supervisor – Chief Engineer – Area Chief Engineer
Your Focus
- Conduct room inspections and identify repair needs.
- Install or repair sheetrock and other wall coverings.
- Paint designated areas and items.
- Install and replace basic electrical fixtures, replace light switches, receptacles, light bulbs and fixtures.
- Repair furniture.
- Install, replace and program televisions.
- Perform minor plumbing functions.
- Replace and repair heating and cooling pumps as well as preventative maintenance on units.
- Trace and repair all types of water lines.
- Troubleshoot and repair kitchen equipment.
- Maintain repair and preventive maintenance records.
- Perform and maintain work to local, state and Federal codes.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Work as a bell attendant in the event of staffing shortages or during peak check in/out periods.
- Follow Service Recovery Guidelines.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma and Trade school course work in
related field preferred.
- Previous engineer/maintenance experience or equivalent training required.
Work Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It
Opportunity: Breakfast Cook
Prepare food items for complimentary food service, according to recipes and standards, while maintaining a safe and sanitary work environment.
Potential Career Path
Lead Cook – Sous Chef – Executive Chef – Food and Beverage Director
Essential Job Functions
- Follow recipes to prepare food items accordingly.
- Wash, peel, and cut fruits and vegetables; cut, trim, or clean meat.
- Prepare appetizers, salads, or cold dishes.
- Bake breads, rolls, or other baked goods.
- Portion, arrange, and garnish food for comp food server or deliver to guests.
- Maintain clean and sanitized work areas such as cutting boards, counters and work spaces.
- Secure and store food items properly.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow safe food handling procedures.
- Follow guidelines related to sustainability practices related to HHM’s EarthView program.
- Practice safe work habits and wear protective safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous culinary experience or equivalent training required.
- Department of Health Sanitation certificate may be required.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Bartender
Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction.
Your Growth Path
Beverage Manager/Restaurant Supervisor – Restaurant Manager – Food & Beverage Manager
Your Focus
- Maintain clean and organize bar areas.
- Slice and pit fruit for garnishing drinks.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Prepare and serve drink and/or food orders.
- If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas.
- Issue guest check and complete payment process.
- Follow standards for identifying and managing intoxicated guests.
- Complete beverage requisitions to maintain par levels as needed.
- Complete required side work prior to shift end.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Assist with taking beverage inventory.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High school diploma preferred.
- TIPS certified a plus.
- Previous bartending/mixologist experience required or equivalent training.
- Food Sanitation certificate a plus, required within 90 days of employment.
Work Context
- Work schedule varies and may include working on holidays, weekends and different shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Breakfast Attendant
Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards.
Your Growth Path
Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager.
Your Focus
- Carry food, dishes, trays, or silverware from pantry to serving counters.
- Set up attractive food displays and maintain cleanliness to ensure food safety.
- Wipe tables or seats with dampened cloths.
- Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
- Clean up spilled food, drink or broken dishes and remove trash.
- Maintain adequate supplies of items such as clean glassware, dishes, or trays.
- Fill beverage and ice dispensers.
- Stock cabinets or serving areas with condiments and refill condiment containers.
- Locate and provide items requested by guests.
- Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits and use required safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Food sanitation certification a plus and required within 90 days of employment.
- Previous food and beverage experience preferred or equivalent training.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Regional Director of Revenue Management
HHM Hotels is seeking an experienced and analytical Regional Director of Revenue Management to lead and oversee the revenue strategy for a prominent cluster of branded, select-service and full-service hotels in major markets. You will develop room sales and distribution strategies and coordinate revenue management processes and procedures maximizing revenue for a region of hotels.
Your Growth Path
Corporate Director of Revenue Management – Vice President of Revenue Management.
Your Focus
- Train, manage and mentor other Area Directors of Revenue Management in performing these functions.
- Control room rates and availability in accordance with established guidelines to maximize occupancy and revenues.
- Develop, communicate and implement sales strategies, mix of business, channel management, pricing strategies, as well as reservations systems and related policies.
- Prepare for and conduct weekly Revenue Management meetings involving rate and inventory strategies, transient/group pace, competitive business analysis and financial forecasts.
- Initiate short and long term revenue forecasts and generate weekly and monthly critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability.
- Measure and analyze booking trends, pickup, no shows, and sources of business.
- Manage and produce rate strategy tiers, booking pace by Market Segment, GDS, inventory and monthly results.
- Work with the different departments to ensure similar goals, and action plans to achieve optimum revenue management.
- Work promptly and accurately during times of high pressure.
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Establish and maintain meaningful external and internal relationships.
- Perform other duties as requested by management.
Your Background and Skills
- Associate’s or Bachelor’s Degree in Hospitality or a related field.
- At least 4 years of experience in the Revenue Management discipline.
- Experience using the following Revenue Management tools with a high level of skill: applicable PMS, CRS, and Revenue Management Systems, Microsoft Office, Smith Travel Reports, Rubicon Marketvision or TravelclickRateView, and Hotelligence 360.
HHM Hotels Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Regional Director of Sales
HHM Hotels is seeking an experienced and strategic Regional Director of Sales to lead and oversee a prominent cluster of hotels. Your expertise will drive excellence in guest service, operational performance, and financial results across the cluster. Your expertise will drive excellence in maximizing the total revenue and revenue penetration for a region of hotels to include the oversight of the sales teams through an active and involved role in working with the property or Area Directors of Sales.
Your Growth Path
Vice President of Sales and Marketing – Senior Vice President of Sales and Marketing
Your Focus
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with an established brand or hotel standards and consistent with HHM core values.
- Work with the property level sales and revenue teams to review the short and long term revenue forecasts, review the weekly and monthly forecast critiques, identifying areas of opportunity and strategies to improve the revenue and profitability of the properties.
- Lead, direct and motivate local sales teams that book business into assigned hotels.
- Assist hotel in meeting or exceeding assigned revenue goals, primarily, but not limited to: Rooms, F&B, Meeting Room Rental, and RevPAR Index.
- In conjunction with hotel staff, develops plans, special sales activities, and promotions and monitor return on investment of sales and marketing action plans and promotions.
- Oversee on property sales production and performance measurement in close collaboration with property General Managers.
- Direct marketing communications efforts with an emphasis on leisure packaging, supported by aggressive SEO, banner, and email blast campaigns to drive lower cost web bookings.
- Develop short and long-term strategic marketing plans for all segments and sources of business.
- Prepare and manage annual sales and marketing plans and budget expense management (both area and on-property).
- Ensure the proper execution and implementation of all Hersha standards, tools, and systems.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits.
- Perform other duties as requested by management.
Your Skills and Experience
- Bachelor’s degree required; additional/advanced degree coursework in business administration, marketing, and communications a plus.
- Previous experience overseeing sales for multiple properties with operations experience preferred.
- Public relations and community marketing experience required.
- Proficient in the use of Excel, Word, Delphi and access database tools.
HHM Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate a keyboard.
- Moderate travel between hotels and client locations required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Regional Vice President of Operations
HHM Hotels is seeking an experienced and strategic Regional Vice President of Operations to lead and oversee a prominent cluster of hotels. Your expertise will drive excellence in guest service, operational performance, and financial results across the cluster.
This role will report to the Executive Vice President of Operations and requires regular travel to other corporate offices and assigned hotels.
Your Focus
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards consistent with HHM Hotels core values.
- Supervise development of and revision to hotels’ business plans and annual budgets.
- Review and analyze financial reports, annual and monthly forecasts.
- Communicate strategic plans and periodic financial results to senior leaders, owners and other stakeholders in a clear and concise manner.
- Partner with above property and regional revenue and sales and marketing leaders to ensure maximization of revenues and profits, adherence to internal controls, optimization of productivity and a coordination of efforts towards achieving overall objectives.
- Assist and direct property leadership in revenue growth, market share performance and sales initiatives in coordination with the corporate support team to achieve positive outcomes.
- Provide leadership and mentorship consistent with HHM Hotels’ Core Values in the areas of setting goals, recognizing achievement and developing other leaders.
- Act as the liaison with the owners of the properties by establishing and maintaining effective relationships.
- Travel to attend corporate meetings, sales trips and serve on committees.
- Monitor quality assurance scores and/or guest feedback and communicate to and train general managers and associates accordingly.
- Follow sustainability guidelines and practices related to HHM Hotels’ EarthView program.
- Practice safe work habits.
- Perform other duties as requested by management.
Your Background and Skills
- Associate or Bachelor’s Degree in business, hospitality or a related field preferred.
- 5 to 10 years previous regional director operations experience with a multi-brand portfolio of hotels required, including select and full service properties required.
HHM Hotels Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Requires standing for extended periods, walking, lifting up to 15 pounds, bending and reaching, stooping, kneeling, or crouching.
- Frequent travel is required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Director of Engineering
Manage general and preventative maintenance functions to ensure guest service and sustainability standards are achieved and maintained throughout the hotel structure.
Potential Career Path
Area Chief Engineer – Regional Director of Engineering
Essential Job Functions
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Conduct room inspections, and identify repair needs.
- Manage and coordinate bids, quotes and contracts for 3rd party vendors.
- Oversee small projects, or PIPS, and manage and report on the work progress.
- Install or repair sheet rock and other wall coverings.
- Paint designated areas and items.
- Install and replace basic electrical fixtures. Replace light switches, receptacles, light bulbs, and fixtures.
- Install, replace, and program televisions.
- Perform minor plumbing functions.
- Replace and repair heating and cooling pumps as well as preventative maintenance on units.
- Troubleshoot and repair kitchen equipment.
- Perform preventative maintenance on a scheduled basis and complete work orders as necessary; keep accurate records of PM’s on all rooms and equipment.
- Maintain the building exterior and “curb appeal” of entire hotel grounds
- Refurbish, paint and finish furniture and fixtures as needed.
- Test, examine, and maintain hotel’s life safety systems to ensure they are 100% operational at all times.
- Maintain repair and preventive maintenance records and coordinate compliance of service contracts.
- Perform and maintain work to local, state and Federal codes.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma and/or trade school course work in related field preferred.
- Previous supervisory engineer/maintenance experience required or equivalent training.
- Certifications may be required.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends or alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, climbing, stooping, kneeling or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Area Director of Revenue Management
Develop room sales and distribution strategies and coordinate revenue management processes and procedures maximizing revenue for a group of hotels.
Potential Career Path
Regional Director of Revenue Management – Vice President of Revenue Management
Essential Job Functions
- Control room rates and availability in accordance with established guidelines to maximize occupancy and revenues.
- Develop, communicate and implement sales strategies, mix of business, channel management, pricing strategies, as well as reservations systems and related policies
- Prepare for and conduct weekly Revenue Management meetings involving rate and inventory strategies, transient/group pace, competitive business analysis and financial forecasts.
- Initiate short and long term revenue forecasts and generate weekly and monthly critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability
- Measure and analyze booking trends, pickup, no shows, and sources of business
- Manage, produce and monitor rate strategy tiers, booking pace by Market Segment, GDS, inventory and monthly results
- Work with the different departments to ensure similar goals, and implement action plans to achieve optimum revenue management
- Establish and maintain meaningful external and internal relationships
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow
MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- College Degree Preferred.
- At least 2 years of experience in the Revenue Management discipline.
Work Environment and Context
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
- Requires occasional to moderate travel.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Phone Operator
Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards.
Potential Career Path
Front Desk Supervisor –Front Office Manager – Assistant General Manager
Essential Job Functions
- Promptly and professionally answer telephone calls and ascertain.
the correct extension and direction of call.
- Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested.
- Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest.
- Page guests and patrons using the public address system.
- Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.
- Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details.
- Respond to and resolve all complications and complaints.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent.
- Previous receptionist or customer service experience preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Front Office Manager
Manage hotel front office operations in accordance with established guest service and sustainability standards.
Your Growth Path
Assistant General Manager – General Manager - Area General Manager
Your Focus
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
- Supervise all guest services department managers.
- Review correspondence from guests and incident logs and direct staff according to information obtained.
- Oversee all vendor and personnel contracts throughout the hotel.
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- Associate’s or Bachelor’s degree preferred.
- 2 to 5 years hospitality related experience.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
