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Opportunity: Banquet Server
Set up banquet rooms and serve food and/or beverages in accordance with established guest service and sustainability standards.
Potential Career Path
Banquet Captain – Assistant Banquet Manager –Banquet Manager
Essential Job Functions
- Set up banquet room as instructed by supervisor.
- Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
- Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet.
- Replenish beverages as necessary, and check with guests for overall satisfaction.
- Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
- Respond to guest special requests and resolve guest complaints.
- Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent.
- Food service experience a plus.
- Ability to remember and recite menu items.
Work Environment and Context
- Work schedule varies and will include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Potential Career Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Housekeeping Supervisor
Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.
Potential Career Path
Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager
Essential Job Functions
- Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
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Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)
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Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly.
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
- Issue cleaning supplies and equipment to associates.
- On occasion, clean rooms or assist staff with cleaning rooms.
- Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendor.
- Supervise laundry employees, if applicable.
- Prepare work schedules for HHM associates or provide vendor with anticipated occupancy to ensure proper staffing levels.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Practice safe work habits and wear protective safety equipment.
- Assist in the breakfast area as needed.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience or equivalent training required.
- Previous supervisory responsibility preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Potential Career Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Food Runner
Serve and replenish food items offered at the restaurant. Maintain food service and cleanliness. Handle guest transactions and ensure smooth and efficient register operations.
Potential Career Path
Server - Bartender
Essential Job Functions
- Reports to the Restaurant Manager for daily tasks.
- Must greet and acknowledge guest as soon as they enter the restaurant with a warm and welcome manner.
- Maintains sanitation and cleanliness.
- Assists in storing of all deliveries .
- Responsible for stocking all of the condiments, utensils in the beverage area.
- Filing of coffee and teapots.
- Knows front and back of house, storage area and ice room.
- Maintain appearance of patio furniture and the opening and closing of umbrellas.
- Responsible for pulling in signs and shutting down the Food Pavilion.
- Know menu pricing, location of items and specials.
- Know how each product is prepared along with its condiments.
- Know how to operate all line equipment.
- Maintains sanitation and cleanliness at all times.
- Exhibits a "can do" attitude and total cooperation.
- Reports safety issues and quality/spoilage issues.
Position Requirements
- Experience in a food service environment is strongly preferred.
- Strong interpersonal communication skills (written and verbal) required.
- Ability to work flexible schedules; including holidays, weekends, and evenings.
Work Environment and Context
- Requires standing and moving for extended periods.
- Frequent kneeling, pushing, pulling, and lifting up to 30 lbs.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
$200 Sign On Bonus offered for this position!
Potential Career Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Cook
Prepare food items according to recipes and standards, taking pride in the excellence and quality of cuisine, while maintaining a safe and sanitary work environment.
Potential Career Path
Lead Cook – Sous Chef – Executive Chef – Food and Beverage Director
Essential Job Functions
- Follow recipes to prepare food items accordingly.
- Wash, peel, and cut fruits and vegetables; cut, trim, or clean meat.
- Prepare appetizers, salads, or cold dishes.
- Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
- Bake breads, rolls, or other baked goods.
- Portion, arrange, and garnish food for pick up by server or deliver to guests.
- Maintain clean and sanitized work areas such as cutting boards, counters and work spaces.
- Secure and store food items properly.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow safe food handling procedures.
- Follow guidelines related to sustainability practices related to HHM’s EarthView program.
- Practice safe work habits and wear protective safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous culinary experience or equivalent training required.
- Department of Health Sanitation certificate may be required.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Potential Career Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Potential Career Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Potential Career Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Potential Career Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Bistro Server
Serve food and/or beverage to guests in a courteous and friendly manner and in accordance with established brand/hotel guest service and sustainability standards.
Potential Career Path
Banquet Server/Captain; Restaurant Supervisor – Restaurant Manager – Banquet Manager
Essential Job Functions
- Set up necessary supplies, food, and beverage at the beginning of the shift and maintain a stocked work area at all times.
- Take orders from customers, input orders, obtain payment and provide change.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Prepare food, coffee and other beverages, including alcohol, when necessary.
- Prepare ingredients for cooking, including portioning, chopping, and storing food, when necessary.
- Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank in accordance with established policies.
- Clean all equipment and areas, locking equipment doors, etc.
- Abide by state, federal and corporate requirements pertaining to serving alcoholic beverages.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Previous food and beverage experience or equivalent training required.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Potential Career Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Bistro Server
Serve food and/or beverage to guests in a courteous and friendly manner and in accordance with established brand/hotel guest service and sustainability standards.
Potential Career Path
Banquet Server/Captain; Restaurant Supervisor – Restaurant Manager – Banquet Manager
Essential Job Functions
- Set up necessary supplies, food, and beverage at the beginning of the shift and maintain a stocked work area at all times.
- Take orders from customers, input orders, obtain payment and provide change.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Prepare food, coffee and other beverages, including alcohol, when necessary.
- Prepare ingredients for cooking, including portioning, chopping, and storing food, when necessary.
- Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank in accordance with established policies.
- Clean all equipment and areas, locking equipment doors, etc.
- Abide by state, federal and corporate requirements pertaining to serving alcoholic beverages.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Previous food and beverage experience or equivalent training required.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Potential Career Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It