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Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Potential Career Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Position Requirements
- Immediately greet guest and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish method of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Experience
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Public Area Attendant
Maintain cleanliness of public areas in accordance with established guest service and sustainability standards.
Potential Career Path
Room Inspector – Housekeeping Supervisor – Executive Housekeeper
Essential Job Functions
- Clean all hard and textile surfaces and restrooms within public space; and respond to guest room requests.
- Ensure internal windows and doorways are free of fingerprints and smudges.
- Ensure that furniture and hard surfaces of public areas are clean and organized.
- Ensure floors are free of debris.
- Clean any carpet spots.
- Ensure all surfaces of elevators are clean and free of debris.
- Empty all waste receptacles in public areas.
- Clean employee break room and employee restroom.
- Utilize chemicals according to directions and familiarize self with all Material Safety Data Sheets.
- Follow procedures concerning protection against blood borne pathogens.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High school diploma or equivalent.
- Previous related experience preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
-
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Potential Career Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Potential Career Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Position Requirements
- Immediately greet guest and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish method of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Experience
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
