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Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Opportunity: Laundry Attendant
Perform laundry cleaning activities in accordance with established brand/hotel guest service and sustainability standards ensuring a high level of guest satisfaction.
Potential Career Path
Room Attendant – Housekeeping Supervisor – Executive Housekeeper
Essential Job Functions
- Sort, count, and pre-treat soiled linen in preparation for laundering.
- Load and unload washers and dryers.
- Maintain equipment as trained.
- Fold, store and distribute towels and linens.
- Practice safe work habits and wear protective safety equipment.
- Assist with other housekeeping tasks in the event of staffing shortages.
- Maintain clean work area.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- No formal education needed.
- Prior housekeeping experience desirable.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends or alternate shifts.
- Requires standing for extended periods, walking, pushing, pulling bending, kneeling, lifting up to 50 pounds, reaching, kneeling and bending.
- Operate heavy machinery and use cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Public Area Attendant
Maintain cleanliness of public areas in accordance with established guest service and sustainability standards.
Potential Career Path
Room Inspector – Housekeeping Supervisor – Executive Housekeeper
Essential Job Functions
- Clean all hard and textile surfaces and restrooms within public space; and respond to guest room requests.
- Ensure internal windows and doorways are free of fingerprints and smudges.
- Ensure that furniture and hard surfaces of public areas are clean and organized.
- Ensure floors are free of debris.
- Clean any carpet spots.
- Ensure all surfaces of elevators are clean and free of debris.
- Empty all waste receptacles in public areas.
- Clean employee break room and employee restroom.
- Utilize chemicals according to directions and familiarize self with all Material Safety Data Sheets.
- Follow procedures concerning protection against blood borne pathogens.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High school diploma or equivalent.
- Previous related experience preferred.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Potential Career Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Potential Career Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Position Requirements
- Immediately greet guest and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish method of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Experience
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Potential Career Path
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Essential Job Functions
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
- Perform bookkeeping activities such as balancing accounts and conducting audits.
- Make and confirm reservations.
- Promote Hersha Hospitality and brand-specific marketing programs.
- Greet guests immediately upon arrival; register and assign guests to hotel rooms.
- Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Compute bills, collect payments, handle cash, and make change for guests.
- Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Associate’s or Bachelor’s degree preferred.
- 1 to 3 years of related experience.
Work Environment and Context
- Work schedule varies and may include working on all shifts, holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Accepting Applications for Managerial Hotel Positions.
Explore opportunities in the following areas:
- General Manager
- Front Office Manager
- Chief Engineer
- Executive Chef
- Director of Food and Beverage
- Director of Sales and Marketing
- Catering Sales Manager
- Sales Manager
Accepting Applications for Managerial Hotel Positions.
Explore opportunities in the following areas:
- General Manager
- Front Office Manager
- Chief Engineer
- Executive Chef
- Director of Food and Beverage
- Director of Sales and Marketing
- Catering Sales Manager
- Sales Manager
Accepting Applications for Managerial Hotel Positions.
Explore opportunities in the following areas:
- General Manager
- Front Office Manager
- Chief Engineer
- Executive Chef
- Director of Food and Beverage
- Director of Sales and Marketing
- Catering Sales Manager
- Sales Manager
Accepting Applications for Managerial Hotel Positions.
Explore opportunities in the following areas:
- General Manager
- Front Office Manager
- Chief Engineer
- Executive Chef
- Director of Food and Beverage
- Director of Sales and Marketing
- Catering Sales Manager
- Sales Manager
Accepting Applications for Managerial Hotel Positions.
Explore opportunities in the following areas:
- General Manager
- Front Office Manager
- Chief Engineer
- Executive Chef
- Director of Food and Beverage
- Director of Sales and Marketing
- Catering Sales Manager
- Sales Manager
Accepting Applications for Managerial Hotel Positions.
Explore opportunities in the following areas:
- General Manager
- Front Office Manager
- Chief Engineer
- Executive Chef
- Director of Food and Beverage
- Director of Sales and Marketing
- Catering Sales Manager
- Sales Manager
Accepting Applications for Managerial Hotel Positions.
Explore opportunities in the following areas:
- General Manager
- Front Office Manager
- Chief Engineer
- Executive Chef
- Director of Food and Beverage
- Director of Sales and Marketing
- Catering Sales Manager
- Sales Manager
Accepting Applications for Managerial Hotel Positions.
Explore opportunities in the following areas:
- General Manager
- Front Office Manager
- Chief Engineer
- Executive Chef
- Director of Food and Beverage
- Director of Sales and Marketing
- Catering Sales Manager
- Sales Manager
Accepting Applications for Managerial Hotel Positions.
Explore opportunities in the following areas:
- General Manager
- Front Office Manager
- Chief Engineer
- Executive Chef
- Director of Food and Beverage
- Director of Sales and Marketing
- Catering Sales Manager
- Sales Manager
Accepting Applications for Managerial Hotel Positions.
Explore opportunities in the following areas:
- General Manager
- Front Office Manager
- Chief Engineer
- Executive Chef
- Director of Food and Beverage
- Director of Sales and Marketing
- Catering Sales Manager
- Sales Manager