Job Listings

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Your Growth Path   Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Your Focus - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English.   HHM Hotels Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Restaurant Supervisor   Supervise restaurant operations in accordance with brand/hotel guest service and sustainability standards, ensuring a high level of service and satisfaction.    Potential Career Path    Restaurant Manager – Food and Beverage Director   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Perform various financial activities such as cash handling, deposit preparation, and payroll. - Resolve customer complaints regarding food and beverage service. - Forecast staff, equipment, and supply requirements based on menu. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure positive working relationship with vendors. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous food and beverage experience required or equivalent training. - Previous supervisory experience preferred. - Knowledge of hotel PMS and Micros preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Kitchen Supervisor   Supervise set-up and food production areas within the kitchen to maximize productivity and ensure food quality, set-up and service are in accordance with established guest service and sustainability standards. Potential Career Path    Kitchen Manager – Sous Chef – Head Chef   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Inspect daily use records with the Executive Chef or Sous Chef to ensure estimates are completed correctly and associates follow these estimates. - Pull all food needed for daily production from walk-in box and utilize all leftovers. - Maintain and supervise good housekeeping practices in all areas of the kitchen. Turn in the daily cleaning checklist and strictly enforce the "clean as you go" policy. - Inspect all work stations and ensure proper set-up for breakfast, lunch and/or dinner. - Prepare daily production charts. - Attend associate meetings, offer suggestions on how to solve associate problems. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent required. - Any combination of education, training, and/or experience which demonstrates ability to perform the required duties. - Previous supervisory experience a plus. Work Environment and Context - Work schedule varies and will include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Purchasing Coordinator   An opportunity for a detail oriented individual to work within our purchasing department, primarily responsible for performing purchasing functions to ensure the purchases of products specified in purchasing orders, while doing so according established standards and procedures. This individual will also be responsible for general administrative functions and coordination with associates in various states across the country.   Potential Career Path    Purchasing Supervisor – Purchasing Manager   Essential Job Functions - Communicate with F&B Director, Executive Chef and Sous Chefs to order all F&B products according to hotel needs and specifications. - Forecast operational needs and schedule deliveries of food and beverage items. - When necessary deliver paper products, food, and beverage to necessary departments. - Monitor the grades and quality of products received to ensure they meet the hotel's established standards. - Determine the food and beverage requirements for catering menus, and order according to guarantee of the menus. - Obtain bids from vendors, using the telephone and FAX machines, according to the specifications set by the department heads. - Ensure appropriate levels of inventories are maintained to minimize waste and maximize ratio turnover. - Participate in hotel meetings including weekly staff, F&B, and daily menu meeting. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma required. - Previous purchasing/inventory experience or equivalent training preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Bartender Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction. Your Growth Path   Beverage Manager/Restaurant Supervisor – Restaurant Manager – Food & Beverage Manager Your Focus - Maintain clean and organize bar areas. - Slice and pit fruit for garnishing drinks. - Check identification of customers to verify age requirements for purchase of alcohol. - Prepare and serve drink and/or food orders. - If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas. - Issue guest check and complete payment process.  - Follow standards for identifying and managing intoxicated guests.  - Complete beverage requisitions to maintain par levels as needed. - Complete required side work prior to shift end. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Assist with taking beverage inventory.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Your Background and Skills - High school diploma preferred. - TIPS certified a plus. - Previous bartending/mixologist experience required or equivalent training. - Food Sanitation certificate a plus, required within 90 days of employment. Work Context - Work schedule varies and may include working on holidays, weekends and different shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms.  What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It    

Opportunity: Banquet Captain Supervise banquet staff during assigned functions, ensuring staff performs in accordance with established guest service and sustainability standards. Your Growth Path Assistant Banquet Manager – Assistant Restaurant Manager – Banquet Manager  Your Focus - Check Banquet Staff’s Event Orders to ensure that all information is accurate. - Check room set-up to see that Banquet Event Order directions are completely followed. - Act as point of contact for group representatives. - Communicate all Banquet Event Order changes to catering or convention services office and affected departments. - Coordinate with banquet staff set-ups, changes and time schedules for all functions. - Verify staffing levels for the next day's functions. - Adjust schedules accordingly through the addition or cancellation of servers, bartenders, and/or housepersons. - Operate as a banquet server when needed; setting up, greeting and serving the guest, and breaking down the function. - Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean. - Post all banquet checks at end of the day and turn in to night audit. - Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. - Oversee staff to ensure that proper liquor controls are in use. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Your Background and Skills - High School diploma or equivalent preferred. - Previous banquet experience required. Work Environment and Context - Work schedule varies and will include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Restaurant Supervisor   Supervise restaurant operations in accordance with brand/hotel guest service and sustainability standards, ensuring a high level of service and satisfaction.    Potential Career Path    Restaurant Manager – Food and Beverage Director   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Perform various financial activities such as cash handling, deposit preparation, and payroll. - Resolve customer complaints regarding food and beverage service. - Forecast staff, equipment, and supply requirements based on menu. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure positive working relationship with vendors. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous food and beverage experience required or equivalent training. - Previous supervisory experience preferred. - Knowledge of hotel PMS and Micros preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.    Compensation: $18/hr Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Bartender Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction. Your Growth Path   Beverage Manager/Restaurant Supervisor – Restaurant Manager – Food & Beverage Manager Your Focus - Maintain clean and organize bar areas. - Slice and pit fruit for garnishing drinks. - Check identification of customers to verify age requirements for purchase of alcohol. - Prepare and serve drink and/or food orders. - If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas. - Issue guest check and complete payment process.  - Follow standards for identifying and managing intoxicated guests.  - Complete beverage requisitions to maintain par levels as needed. - Complete required side work prior to shift end. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Assist with taking beverage inventory.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Your Background and Skills - High school diploma preferred. - TIPS certified a plus. - Previous bartending/mixologist experience required or equivalent training. - Food Sanitation certificate a plus, required within 90 days of employment. Work Context - Work schedule varies and may include working on holidays, weekends and different shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms.  What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Compensation: $21/hr Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager   Your Focus - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. - Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.  - Perform bookkeeping activities such as balancing accounts and conducting audits. - Make and confirm reservations. - Promote Hersha Hospitality and brand-specific marketing programs. - Greet guests immediately upon arrival; register and assign guests to hotel rooms. - Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Compute bills, collect payments, handle cash, and make change for guests. - Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills - Associate’s or Bachelor’s degree preferred. - 1 to 3 years of related experience.   Work Environment and Context  - Work schedule varies and may include working on all shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Your Growth Path   Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Your Focus - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English.   HHM Hotels Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Restaurant Supervisor   Supervise restaurant operations in accordance with brand/hotel guest service and sustainability standards, ensuring a high level of service and satisfaction.    Potential Career Path    Restaurant Manager – Food and Beverage Director   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Perform various financial activities such as cash handling, deposit preparation, and payroll. - Resolve customer complaints regarding food and beverage service. - Forecast staff, equipment, and supply requirements based on menu. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure positive working relationship with vendors. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous food and beverage experience required or equivalent training. - Previous supervisory experience preferred. - Knowledge of hotel PMS and Micros preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Beach and Pool Supervisor         Responsible for supervising the beach and pool areas, including but not limited to overseeing membership activities, pool and beach facilities, servicing the guests’ needs and overseeing the cleanliness of beach, pools, and health clubs in accordance with established guest service and sustainability standards.   Potential Career Path    Beach and Pool Manager/Recreation Manager   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Ensure security of beach, pool and health club access, as well as guest and hotel property. - Handle disciplinary problems and counsel associates according to hotel standards. - Be conscious of guests’ whereabouts and activities at all times, especially children. - Instruct and enforce hotel policies regarding towels, chairs, umbrellas, and pool usage. - Ensure timely set-up of beach, pools, spas, and health clubs for guest use. - Assist in the development, implementation, and monitoring of all beach, pool, and recreational programs. Provide well-rounded, safe programs for guests and members. - Provide basic first aid to any guest when needed. Request additional help if needed. - Ensure high quality of cleanliness and maintenance for all physical facilities and equipment. - Resolve guest complaints assuring satisfactory resolution and appropriate corrective action steps. - Assists in maintenance and routine pump room duties. Monitors and maintains pool filtration system including backwash, handling and installation of chemicals as necessary. - Handle pool chemicals and reagents in accordance with OSHA regulations and hotel requirements. - Partake in water safety training session. - Properly handle and report any employee or guest accidents and incidents. - Ensure all outdoor and rescue equipment are up to hotel standards. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - Previous related experience needed. - Previous supervisory experience preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It        

Opportunity: Beach and Pool Attendant          Responsible for servicing the guests’ needs and maintaining the cleanliness of beach, pools, and health clubs in accordance with established guest service and sustainability standards.   Potential Career Path      Beach and Pool Supervisor   Essential Job Functions - Ensure security of beach, pool and health club access, as well as guest and hotel property. - Be conscious of guests’ whereabouts and activities at all times, especially children. - Instruct and enforce hotel policies regarding towels, chairs, umbrellas, and pool usage. - Prepare beach, pools, spas, and health clubs for guest use. - Provide basic first aid to any guest when needed. Request additional help if needed. - Service, clean, and rotate through all assigned areas. Collect trash and debris, wipe down chairs, railings and equipment. - Properly fill out daily log sheets relating to pool maintenance. - Handle pool chemicals and reagents in accordance with OSHA regulations and hotel requirements. - Partake in water safety training session. - Properly handle and report any employee or guest accidents and incidents. - Sweep beach sand from walkways, stairwell and pool deck. Clean beach: Sanitize trash bins. - Organize and maintain all outdoor and rescue equipment. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - Previous related experience preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Your Growth Path   Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Your Focus - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English.   HHM Hotels Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Area Director of Revenue Management   Develop room sales and distribution strategies and coordinate revenue management processes and procedures maximizing revenue for a group of hotels.   Your Growth Path Regional Director of Revenue Management – Vice President of Revenue Management   Your Focuses - Control room rates and availability in accordance with established guidelines to maximize occupancy and revenues. - Develop, communicate and implement sales strategies, mix of business, channel management, pricing strategies, as well as reservations systems and related policies - Prepare for and conduct weekly Revenue Management meetings involving rate and inventory strategies, transient/group pace, competitive business analysis and financial forecasts. - Initiate short and long term revenue forecasts and generate weekly and monthly critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability - Measure and analyze booking trends, pickup, no shows, and sources of business - Manage, produce and monitor rate strategy tiers, booking pace by Market Segment, GDS, inventory and monthly results - Work with the different departments to ensure similar goals, and implement action plans to achieve optimum revenue management - Establish and maintain meaningful external and internal relationships - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Your Background and Skills - College Degree Preferred. - At least 2 years of experience in the Revenue Management discipline. HHM Hotels Benefits and Perks   - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Technology Reimbursements - Employee Assistance and Wellness Program - Educational/Professional Development - Remote or Hybrid Work Options   Work Environment and Context - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. - Requires occasional to moderate travel. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Accounting Clerk   Verify, obtain approvals and pay invoices; bill and collect outstanding revenue in a timely, accurate manner in accordance with accounting policies and procedures.   Your Growth Path Staff Accountant/Guest Service Agent – Regional Accountant – Controller   Your Focus - Prepare cash discrepancy reports. - Retrieve and process deposits in accordance with hotel standards. - Maintain house bank and conduct transactions according to established processes and policies. - Issue and redeem cashier banks and conduct audits as needed. - Process petty cash receipts and reimbursements. - Assist with credit-related activities, including processing of credit applications. - Provide customers with accurate and timely invoices, statements, and schedules. - Maintain an efficient collection process to include an organized filing and tracing system. - Monitor guest ledger, advance deposit ledger and any other related ledgers to ensure proper internal control. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Practice safe work habits to ensure safety. - Perform other duties as requested by management.    Your Background and Skills - High School diploma required. - Previous accounting experience or equivalent training required. - Proficient in using Excel. - Knowledge of PMS/accounting systems preferred.   HHM Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include occasionally working on holidays, weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.   What We Believe  People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Night Auditor   Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path   Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Your Focus - Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. - Keep records of room availability and guests' accounts, manually or using computers. - Prepare and distribute daily reports. - Audit and reconcile cashiers. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Input and update financial information into the BRAINS network. - Check guests in/out and perform Guest Service Agents tasks. - Respond to guest inquiries and resolve complaints.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma or equivalent preferred. - Previous night audit/accounting experience or equivalent training required. - Computer knowledge/Excel and arithmetic skills required. - FSD is a plus, required within 90 days of employment.   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Engineer   Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Your Growth Path  Chief Engineer – Engineering Supervisor – Chief Engineer – Area Chief Engineer Your Focus - Conduct room inspections and identify repair needs.    - Install or repair sheetrock and other wall coverings. - Paint designated areas and items. - Install and replace basic electrical fixtures, replace light switches, receptacles, light bulbs and fixtures. - Repair furniture. - Install, replace and program televisions. - Perform minor plumbing functions. - Replace and repair heating and cooling pumps as well as preventative maintenance on units.                     - Trace and repair all types of water lines. - Troubleshoot and repair kitchen equipment. - Maintain repair and preventive maintenance records. - Perform and maintain work to local, state and Federal codes. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Work as a bell attendant in the event of staffing shortages or during peak check in/out periods. - Follow Service Recovery Guidelines. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma and Trade school course work in related field preferred. - Previous engineer/maintenance experience or equivalent training required.   Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It

Opportunity:  Maintenance Technician (Part-time) Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Compensation: $22/hr   Your Growth Path Engineering Supervisor - Chief Engineer Your Focus - Assist with preventative maintenance and complete work orders related to replacing and repairing ceiling tiles, sheet-rock and wallpaper.  - Install or repair sheetrock and other wall coverings. - Paint designated areas and items. - Replace basic electrical fixtures, light switches, receptacles, light bulbs and fixtures. - Perform minor plumbing functions. - Focus on guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow Service Recovery Guidelines. - Maintain the curb appeal including but not limited to snow removal, lawn care, gardening and trash removal. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Perform other duties as requested by management. Your Background and Skills - High School diploma and Trade school course work in related field preferred. - Previous maintenance experience or equivalent training required. Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It