Job Listings

Opportunity:  Senior Group Sales Manager   Responsible for the profitable development of revenue from the Group Segment through sales efforts that will result in guest satisfaction, and to solicit past and new business ensuring all revenue goals are achieved or exceeded.   Potential Career Path    Property Director of Sales – Area Director of Sales – Regional Director of Sales   Essential Job Functions - Maximize revenue by selling all facets of the hotel to previous, current and potential group clients. - Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. - Perform and pass quarterly shop calls. - Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented. - Develop new group opportunities for the hotel through daily outside calls, cold calling, and client visits. - Coordinate various departments' participation in servicing accounts. - Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. - Develop and conduct persuasive verbal sales presentations to prospective clients. - Articulate and leverage the benefits of the hotel to close group sales opportunities. - Travel locally to conduct outside calls, promote the hotel and review competition. - Cross-sell any opportunities within a cluster of nearby HHM hotels. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management Position Requirements - Associate’s or Bachelor’s degree in Hospitality or related industry preferred. - Proven track record in sales is a must and 3-5 years of previous hospitality group sales experience preferred. - Brand specific experience, Sales Pro system experience & prefer Primary Market sales group sales experience. Work Environment and Context - Work schedule varies and may include occasionally working on holidays and weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. - Moderate travel between hotel and client’s locations required. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Housekeeping Supervisor   Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.   Potential Career Path    Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager Essential Job Functions - Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   - Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.) - Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly. - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.  - Issue cleaning supplies and equipment to associates. - On occasion, clean rooms or assist staff with cleaning rooms.  - Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendor.  - Supervise laundry employees, if applicable. - Prepare work schedules for HHM associates or provide vendor with anticipated occupancy to ensure proper staffing levels. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Practice safe work habits and wear protective safety equipment. - Assist in the breakfast area as needed. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience or equivalent training required. - Previous supervisory responsibility preferred. HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.  What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Business Travel Sales Manager   Responsible for the profitable development of revenue for Corporate Transient Sales by proactive sales efforts in retaining and developing existing customers and winning new clients within their assigned industry and geographical sectors. Potential Career Path    Senior Sales Manager – Director of Sales   Essential Job Functions - To concentrate his/her effort in “selling” rooms and suites (specialty& hospitality); responsible for targeted revenue goals. - Conduct sales visit and maintain good working relationship with the following: Corporate Travel Managers, Procurement Officers, Business Travel Agents and High End Leisure Agents at travel agency. - Prepare proposals/contracts in a timely fashion; turnaround customer follow-up – 24 hours. - Work closely with Leading Hotels of The World & Hersha National BT Sales team to receive 2013 & 2014 new opportunities & bid requests.  Complete all requests by deadlines provided - Build and maintain consistent volume from existing corporate accounts and high end travel agents (consortia and BAR segments). - Write individual sales action plan for this segment quarterly (monthly when requested). - To be knowledgeable of the competition in the area and our strengths and opportunities. Join pertinent associations (ACTE) and attend a few qualified events annually- networking. - Pass all relevant & detailed information on signed contracts to Reservation/ Revenue Manager to ensure rates are loaded. - Conduct entertainment and site inspection for all customer contacts; especially potential clients. - Review daily arrivals, internet, directories, etc. for future potential business as well as proper tracking. - Sales visit and entertainment with corporate clients; plan local events in order to promote RH to local market (PA luncheons with the local law firms – whom do not use travel agencies. - Recommend qualified FAM trips when relevant and important to increasing market share. - Develop new markets/source of business for Corporate Transient sales. - Generate new ideas for new promotions, partnerships/strategic alliances to build visibility and revenue opportunities. - Facilitate VIP and first time guests with reservations with volume accounts/high end travel agencies - To attend tradeshows, sales trips, industry functions both locally and beyond (mostly East coast in beginning). - Maintain contact with historical and lapsed clients to re-ignite a relationship. - Work additional hours as needed or when requested by management - Take up special assignments instructed by Director of Sales; perform any other job-related duties as assigned. - Assist team in answering phones, especially during the peak hours.  Experience - 2-3 years sales experience, preferably in the hospitality industry; preferably corporate sales. - College degree in hospitality or business administration is required. - Extensive experience in similar luxury establishment. - Experience in a similar operational area for a minimum of two years; (corporate sales& high end leisure travel agencies an advantage). - The specific strategic or operational knowledge needed to perform the job. - SalesPro, Delphi & Opera knowledge is a plus; understanding the software(s). - Financial accounting processes. Work Environment and Context - Work indoors in environmentally controlled conditions with external and internal customers. - Stand, use hands to handle, control objects and tools, and use telephone and computer systems. - Face to face and indirect contact with the public. - Handle conflict situations as well as dealing with unpleasant, angry, or discourteous people. - Handle cash, other forms of currency and occasionally guests’ valuables. - Maintain composure and patience during times of high hotel volume and during emergency situations. - Responsible for work outcomes and results. - Able to communicate well in English. - Comply with Hersha and the hotel brand’s guidelines and requirements.  What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Front Office Manager   Manage hotel front office operations in accordance with established guest service and sustainability standards.    Potential Career Path    Assistant General Manager – General Manager - Area General Manager   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. - Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. - Supervise all guest services department managers. - Review correspondence from guests and incident logs and direct staff according to information obtained. - Oversee all vendor and personnel contracts throughout the hotel. - Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate’s or Bachelor’s degree preferred. - 2 to 5 years hospitality related experience. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Operations Manager   Manage operations including but not limited to: complimentary breakfast service, housekeeping, and front office in accordance with established guest service and sustainability standards. Potential Career Path    Assistant General Manager - General Manager Essential Job Functions - Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Ensure quality standards of complimentary food service stations are maintained.  - Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule. - Manage labor and food cost expenses to fit within budgets and/or updated forecasts. - Position will work shifts covering front desk and cleaning rooms as needed. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Work as Manager on Duty, when necessary. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - 1 to 2 years of related experience. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity: Director of Hotel Technology   HHM Hotels is an industry-leading hotel investment, management and development firm that provides turn-key management solutions to over 230 hotels across the United States, which includes world class brands (Hilton, Marriott, Hyatt, and IHG) in the select service and full-service markets as well as a collection of over 30 independent and boutique hotels.    HHM Hotels is seeking a Director of Hotel & End User Technology to oversee portfolio-wide support for guest-facing technology, telecommunications, and guest satisfaction (GSS) improvements, and act as a liaison with outside vendors and the operations team. Further, this individual will direct IT support for nearly 3,000 end users in hotels, corporate offices, and regionally located leaders.   This position can be remote-based in the Northeast US, or out of our corporate offices in Harrisburg, PA or Philadelphia, PA.    Potential Career Path    Vice President of Hotel Technology – Vice President of Information Technology – Head of IT   Essential Job Functions Leadership: - Align with Regional Hotel Leadership to ensure a clear understanding of the enterprise IT Digital strategy, IT Services Catalog, and property IT Operational and Business requirements - Collaborate with IT, Business and Hotel Leadership as well other business partners to define and execute key Technology Initiatives - Maintain currency on new technologies, innovation efforts and platforms and provide feedback on emerging technologies that could be assimilated into the enterprise - Build and maintain strong relationships with business stakeholders. - Interface and Communicate effectively across all peer groups to include application, business, and technical areas, including accounting, HR, Legal, etc. - Develop and maintain a team with appropriate business knowledge and technical competencies.   Execution and Oversite: - Participle in the definition and management of all phases and elements of property IT projects to include scope, planning, stakeholders, risk, resources, budget, timelines, milestones and deliverables. - Partner with IT Teams to create and execute support, architecture, and implementation strategies for all IT areas in accordance with and support of business needs, goals and objectives - Drive agreement across the Regional Operations and IT service delivery teams for prioritization, realization and setting of expectations - Coordinate system implementations and updates in partnership with IT Teams and Property Leadership   Service Delivery with 3rd Parties: - Infrastructure - Deployment, Upgrades and Administration - Guest facing Technology - Deployment, Upgrades and Administration - Hotel Operation Technology - Deployment, Upgrades and Administration - Backup and Recovery / Business Continuity - Asset Management - User Endpoint and Application Deployment and Administration - Application training, Documentation and Knowledge Transfer   Operational Effectiveness: - Collaborate with IT Teams to Identify and implement operational and service improvement metrics, SLA’s and support processes necessary to ensure service performance, scalability, reliability and uptime - Liaison with Corporate Human Resources, Operations and Training teams to maintain current knowledge of training and develop tools and systems, operational systems best practices and company policies and procedures - Develop and maintain relationships with Vendors, 3rd Party Business Partners and Service Providers. Ensure service providers perform to contractual SLAs and service obligations   Financial & Governance: - Participate in the development and management of IT annual operating and capital expenditure budgets to ensure consistency with overall strategic objectives and local operational requirements - Provide oversight of incident, change management and change control - Ensure compliance with Corporate Governance, Security and Audit policies, procedures. and best practices   Position Requirements - 5+ years in technology leadership positions, preferably in a hospitality or a multi-unit franchisee environment - 5+ years of experience in IT in a managerial capacity preferably in a hospitality environment - Bachelor's degree with technology, accounting, or business focus preferred - Problem solver with ability to navigate complex problems - Strong communication skills - Ability to travel to properties on occasion - Project management experience preferred - Able to handle multiple projects in a fast-paced environment - Work schedule varies and may occasionally include working on holidays and weekends - Required to sit for extended periods, lift up to 20 pounds, bend, reach, use hands and fingers to operate a keyboard.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Maintenance Technician    Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Potential Career Path    Engineer - Chief Engineer – Engineering Supervisor   Essential Functions - Assist with preventative maintenance and complete work orders related to replacing and repairing ceiling tiles, sheet-rock and wallpaper. - Install or repair sheet rock and other wall coverings. - Paint designated areas and items. - Replace basic electrical fixtures, light switches, receptacles, light bulbs and fixtures. - Perform minor plumbing functions. - Focus on guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow Service Recovery Guidelines. - Maintain the curb appeal including but not limited to snow removal, lawn care, gardening and trash removal. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma and Trade school course work in related field preferred. - Previous maintenance experience or equivalent training required. HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Restaurant General Manager   HHM Hotels' Echelon Luxury & Lifestyle division is offering an exciting opportunity for a strong leader to join our leading hotel management company as a Restaurant General Manager   In this role, you will oversee management and direction of restaurant operations in accordance with established guest service and sustainability standards.   Responsibilities:   - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Ensure that food quality is consistent, appealing, and prepared to guest specifications. - Interact with guests to obtain feedback on quality of service and food. - Ensure that the restaurant complies with sanitation and safety standards for guests and associates. - Resolve guest complaints and coordinate with other department leaders to resolve service delivery or quality breakdowns.                                                                                                               - Check that all equipment is in working order. - Follow up on work orders so repairs and maintenance of the facility are completed on a timely basis. - Ensure that food quality is consistent, appealing, and prepared to guest specifications. - Interact with guests to obtain feedback on quality of service and food in outlet. - Document inventory forecast usage and monitor supply. - Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. - Oversee serving staff to ensure proper liquor controls are in place and all  cash handling policies and procedures are followed. Comply with all accounting policies in order to ensure SOX compliance. - Participate in restaurant marketing efforts , create menu ideas, survey competition report food trends, and assist in preparation of specials. - Follow sustainability guidelines and practices related to HHM Hotels’ EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Requirements:   - Associates degree or equivalent experience required. - Progressive experience in a restaurant is required.   HHM Hotels Benefits and Perks:   - Medical, Dental, and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements   Work Environment and Context:   - Work schedule may vary, including holidays and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds, and use of cleaning chemicals.

Opportunity:  Restaurant Server (PM Shift)   The Helmsman Kitchen & Bar   Compensation: $6.38/hr + tips   Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.  Potential Career Path    Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager Essential Job Functions - Take food and beverage orders and place order in point of service system. - Ensure overall guest satisfaction. - Set and clear tables in dining areas. - Stock service stations with items such as ice, napkins, or straws. - Pick up order from food preparation areas and ensure food is prepared accordingly.  - Prepare guest check and if appropriate complete payment transaction. - Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.   - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous food and beverage experience required or equivalent training. - Knowledge of POS system. - TIPS certification preferred. HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  General Manager   Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.    Potential Career Path    Area General Manager – Regional Director of Operations – Vice President of Operations   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel. - Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances. - In conjunction with sales leader, develop and implement sales and marketing plans. - Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue. - Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners. - Handle associate issues appropriately and in conjunction with human resources following HHM policies. - Participate in community affairs and maintain positive public image for HHM and hotel.  - Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained. - Travel to attend corporate meetings, sales trips and serve on committees. - Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.  - Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies. - Oversee sales department operations, and regularly participate in sales calls/client visits. - Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management. Position Requirements - Associate or Bachelor’s Degree in Business, Hospitality or a related field. - Previous hotel management experience required.  HHM Benefits and Perks   - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements   Work Environment and Context - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching. - Occasional travel required. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Potential Career Path    Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Essential Job Functions - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English. HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling,  lifting up to 20 pounds and use of cleaning chemicals. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Guest Experience Coordinator The Guest Experience Coordinator will supervise the Guest Experience by assisting the Guest Experience Manager overseeing the lobby ambassador, concierge and bell staff. Potential Career PathGuest Experience Manager Positions Requirements - Monitor and analyze the guest experience index and regularly check and follow up with guests reviews and Medallia. - Responsibilities will also include communication between all departments to ensure quality guest experience. - Supervise the Guest Experience Index through analysis of trends and ensure constant and consistent communication of the results. - Make recommendations as necessary for areas of improvement. Resolve guest concerns expeditiously in a manner which is beneficial to all involved through communication with department management.   - Comply with Marriott guidelines. Ensure all internal communications are on brand per HHM standard. Respond and update as necessary.        - Knowledge of all aspects of front desk operations, including check-in and check-out, settlement, award programs, handling guest requests and complaints. - Ability to communicate with others and inform line employee of hotel and departmental goals and objectives, motivate self and staff to achieve those goals, respond to guest requests and business volume quickly and efficiently. - Update all relevant information pertaining to events in the hotel on a regular basis and communicate those changes quickly and effectively. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience  - Excellent communication skills, both verbal and written. - Must possess excellent computer skills.  - Ability to communicate with others and inform line employee of hotel and departmental goals and objectives, motivate self and staff to achieve those goals, respond to guest requests and business volume quickly and efficiently. - High school or equivalent education required. Bachelor’s Degree preferred. - Minimum of two years experience in hotel industry. Front office experience is beneficial. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Restaurant Server   Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.  Potential Career Path    Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager Essential Job Functions - Take food and beverage orders and place order in point of service system. - Ensure overall guest satisfaction. - Set and clear tables in dining areas. - Stock service stations with items such as ice, napkins, or straws. - Pick up order from food preparation areas and ensure food is prepared accordingly.  - Prepare guest check and if appropriate complete payment transaction. - Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.   - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous food and beverage experience required or equivalent training. - Knowledge of POS system. - TIPS certification preferred. HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Experience Manager   Generates and provides an upscale and authentic experience for guests while maintaining consistent communication with the operations team. Supplies guests with relevant information and ensures all requests are met according to established brand standards.  Potential Career Path    Front Desk Supervisor – Front Office Manager Position Requirements - Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. - Manage the resolution process for all guest complaints and service recovery. - Point of contact for escalated complaints. - Manage Loyalty program, including delivering amenities to members at arrival. - Point of contact for all groups and meetings. - Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. - Work to continually improve Guest Voice scores through establishing good rapport with clients and being readily available for guests during conferences. - Register and assign VIP guests to hotel rooms. - Make and confirm reservations and respond to guest requests in a timely manner. - Be fully aware of guest satisfaction scores and work primarily toward increasing overall guest satisfaction and respond to all outlets in a timely fashion.  - Coordinate multiple events per year that follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Five years of previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and will include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Barista   Provide quality barista services in accordance with established guest service and sustainability standards.   Potential Career Path    Head Barista– Host or Hostess – Guest Service Agent   Essential Job Functions - Take coffee, beverage and food orders, input orders into POS system, collect payment and prepare orders. - Bus coffee cart areas and tables. - Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas. - Ensure that appliances are turned on/off at the appropriate times. - Stock and maintain work areas. - Take orders, input orders into POS system, collect payment and prepare orders. - Clean dishes, utensils, work areas, tables and equipment throughout the day. - Obtain change required for expected business level.  Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts and secure bank. - Abide by all State, Federal and Corporate requirements pertaining to food & alcoholic beverages. - Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent. - Customer service experience preferred. - Barista experience a plus.   Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.    What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  House Person   Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards. Potential Career Path    Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager Essential Job Functions - Greet and acknowledge guests in a courteous and friendly manner. - Inspect assigned areas and perform cleaning tasks accordingly.  - Collect trash from the service landings and dispose of in outside trash dumpsters. - Vacuum and dust guest corridors. - Pick up bed and other linen from hotel floors and transport to laundry collection site. - Deliver clean linen to assigned sections. - Report maintenance issues. - Maintain cleanliness and organization of guest areas. - Respond to guest inquiries and assistance. - Work as a room attendant when staffing shortages occur or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training preferred. Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas. - Usage of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Reservationist   Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards. Potential Career Path    Reservations Manager – Front Office Supervisor – Front Office Manager   Essential Job Functions - Answer the telephone and greet prospective guests in a friendly manner.  Respond to callers’ inquiries and requests. - Respond to email and internet inquiries promptly and accurately. - Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities. - Assign reservations based on guest preferences and availability; provide confirmation number. - Input and retrieve data using thecomputer reservation system utilizing codes for efficiency. - Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. - Communicate applicable deposit and guarantee policies as requested. - Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out. - Promote Hersha Hospitality and brand-specific marketing programs. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school Diploma or equivalent. - Previous customer service experience preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Potential Career Path    Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Essential Job Functions - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling,  lifting up to 20 pounds and use of cleaning chemicals. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Public Area Attendant   Maintain cleanliness of public areas in accordance with established guest service and sustainability standards.   Potential Career Path    Room Inspector – Housekeeping Supervisor – Executive Housekeeper   Essential Job Functions - Clean all hard and textile surfaces and restrooms within public space; and respond to guest room requests. - Ensure internal windows and doorways are free of fingerprints and smudges. - Ensure that furniture and hard surfaces of public areas are clean and organized. - Ensure floors are free of debris. - Clean any carpet spots. - Ensure all surfaces of elevators are clean and free of debris. - Empty all waste receptacles in public areas. - Clean employee break room and employee restroom. - Utilize chemicals according to directions and familiarize self with all Material Safety Data Sheets. - Follow procedures concerning protection against blood borne pathogens. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - Previous related experience preferred. HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It