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Housekeeping Inspector

Opportunity: Housekeeping Inspector Inspect hotel rooms to ensure supplies and amenities are fully stocked, and room is up to HHM and brand standards for cleanliness and maintenance. Potential Career Path Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper Essential Job Functions - Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Inventory stock to ensure adequate supplies. - Issue supplies and equipment to associates. - Inspect work performed to ensure that it meets specifications and established standards. - Perform or assist with cleaning duties as necessary. - Confer with staff to resolve performance and personnel problems, and to discuss company policies. - Oversee training of Room Attendants with partnering with third party vendor, if applicable. - Screen job applicants, and hire new employees. - Supervise Laundry employees, if applicable. - Schedule employee work hours. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. - Practice safe work habits to ensure safety. - Cross-train in the breakfast area to answer any guest related questions and assist with cleaning duties as necessary. - Ensure overall guest satisfaction. Position Requirements - High School diploma preferred. - Previous housekeeping experience. - Previous supervisory responsibility preferred. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

ID: 2022-40588
Property Name: Palm Beach Marriott Singer Island Beach Resort & Spa

Guest Service Agent

Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary. - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

ID: 2022-40574
Property Name: Fairfield Inn by Marriott New York LaGuardia Airport/Flushing
Minimum: USD $19.00/Hr.
Maximum: USD $19.00/Hr.

Room Attendant - Housekeeper

Opportunity: Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards. Potential Career Path Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper Essential Job Functions - Greet guests upon interaction with a warm and friendly greeting. - Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

ID: 2022-40547
Property Name: Courtyard by Marriott Chico
Minimum: USD $15.00/Hr.
Maximum: USD $16.00/Hr.

Restaurant Server

Opportunity: Restaurant Server Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards. Potential Career Path Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager Essential Job Functions - Take food and beverage orders and place order in point of service system. - Ensure overall guest satisfaction. - Set and clear tables in dining areas. - Stock service stations with items such as ice, napkins, or straws. - Pick up order from food preparation areas and ensure food is prepared accordingly. - Prepare guest check and if appropriate complete payment transaction. - Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous food and beverage experience required or equivalent training. - Knowledge of POS system. - TIPS certification preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

ID: 2022-40532
Property Name: Holiday Inn & Suites Anaheim
Minimum: USD $15.00/Hr.
Maximum: USD $16.00/Hr.

Assistant Executive Housekeeper

Opportunity: Assistant Executive Housekeeper Perform functions related to ensuring the housekeeping department operates according to brand/hotel and sustainability standards to ensure a high level of guest satisfaction. Potential Career Path Executive Housekeeper – Assistant General Manager – General Manager Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety. - Answer inquiries pertaining to hotel policies and service and resolve guests’ complaints and concerns. - Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. - Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs. - Take inventory and submit periodic inventory orders to insure supplies are purchased timely. - Prepare required paperwork pertaining to departmental functions. - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. - Develop and implement policies and procedures for the operation of the department or the hotel. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Two years previous housekeeping supervisor experience required. Work Environment and Context - Work schedule varies and may include working on holidays and weekends or occasional alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

ID: 2022-40523
Property Name: Hampton Inn & Suites - Longview