Job Listings

Opportunity:  Chief Engineer   Manage general and preventative maintenance functions to ensure guest service and sustainability standards are achieved and maintained throughout the hotel structure.       Potential Career Path    Area Chief Engineer – Regional Director of Engineering   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Conduct room inspections, and identify repair needs.  - Manage and coordinate bids, quotes and contracts for 3rd party vendors.  - Oversee small projects, or PIPS, and manage and report on the work progress.     - Install or repair sheet rock and other wall coverings. - Paint designated areas and items. - Install and replace basic electrical fixtures.  Replace light switches, receptacles, light bulbs, and fixtures. - Install, replace, and program televisions. - Perform minor plumbing functions. - Replace and repair heating and cooling pumps as well as preventative maintenance on units.                     - Troubleshoot and repair kitchen equipment. - Perform preventative maintenance on a scheduled basis and complete work orders as necessary; keep accurate records of PM’s on all rooms and equipment. - Maintain the building exterior and “curb appeal” of entire hotel grounds - Refurbish, paint and finish furniture and fixtures as needed. - Test, examine, and maintain hotel’s life safety systems to ensure they are 100% operational at all times. - Maintain repair and preventive maintenance records and coordinate compliance of service contracts. - Perform and maintain work to local, state and Federal codes. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma and/or trade school course work in related field preferred. - Previous supervisory engineer/maintenance experience required or equivalent training. - Certifications may be required. Work Environment and Context - Work schedule varies and may include working on holidays and weekends or alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, climbing, stooping, kneeling or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  House Person   Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards. Potential Career Path    Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager Essential Job Functions - Greet and acknowledge guests in a courteous and friendly manner. - Inspect assigned areas and perform cleaning tasks accordingly.  - Collect trash from the service landings and dispose of in outside trash dumpsters. - Vacuum and dust guest corridors. - Pick up bed and other linen from hotel floors and transport to laundry collection site. - Deliver clean linen to assigned sections. - Report maintenance issues. - Maintain cleanliness and organization of guest areas. - Respond to guest inquiries and assistance. - Work as a room attendant when staffing shortages occur or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas. - Usage of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Massage Therapist   As a Licensed Massage Therapist this individual, through their touch, will relieve pain and stress, assist in rehabilitation of injuries, improve circulation, increase relaxation, and aid in the general wellness of clients.   Essential Job Functions   - Assess and accommodates guest needs by inquiring about their physical well-being in order to perform appropriate service. - Recommend spa products that fit the guest’s needs. - Manipulate muscles or other soft tissues to meet desired results in a professional manner. - Perform body treatments on guests using safe and professional techniques. - Maintain appropriate inventory of all products necessary to perform all massages and body treatments including towels, sheets, robes, products, etc. - Present a neat and orderly work area consistent with the high standards of the facility. - Constantly maintain an up-to-date knowledge of the personal services performed. - Handle guest questions and concerns with professionalism and courtesy. - Uphold the standards of sanitation, sterilization, and restocking rooms. - Attend and participate in all team educational meetings and trainings. - Adhere to schedule requirements. - Assist in any and all ways in the spa when not scheduled to perform services. - Perform other related services as assigned by supervisor/manager. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Graduate from an accredited school of massage therapy. - Must maintain a current state license. - Minimum 1+ year of experience as licensed massage therapist. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Night Auditor   Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent  tasks and duties. Potential Career Path    Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Essential Job Functions - Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. - Keep records of room availability and guests' accounts, manually or using computers. - Prepare and distribute daily reports. - Audit and reconcile cashiers. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Input and update financial information into BRAINS network. - Check guests/in out and perform Guest Service Agents tasks. - Respond to guest inquiries and resolve complaints.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous night audit/accounting experience or equivalent training required. - Computer knowledge/Excel and arithmetic skills required. - FSD is a plus, required within 90 days of employment. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Breakfast Attendant   Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards.  Potential Career Path    Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager. Essential Functions - Carry food, dishes, trays, or silverware from pantry to serving counters. - Set up attractive food displays and maintain cleanliness to ensure food safety.  - Wipe tables or seats with dampened cloths. - Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning. - Clean up spilled food, drink or broken dishes and remove trash. - Maintain adequate supplies of items such as clean glassware, dishes, or trays. - Fill beverage and ice dispensers. - Stock cabinets or serving areas with condiments and refill condiment containers. - Locate and provide items requested by guests. - Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program  - Practice safe work habits and use required safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Food sanitation certification a plus and required within 90 days of employment. - Previous food and beverage experience preferred or equivalent training. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Breakfast Cook   Prepare food items for complimentary food service, according to recipes and standards, while maintaining a safe and sanitary work environment.  Potential Career Path    Lead Cook – Sous Chef – Executive Chef – Food and Beverage Director   Essential Job Functions - Follow recipes to prepare food items accordingly. - Wash, peel, and cut fruits and vegetables; cut, trim, or clean meat. - Prepare appetizers, salads, or cold dishes. - Bake breads, rolls, or other baked goods. - Portion, arrange, and garnish food for comp food server or deliver to guests. - Maintain clean and sanitized work areas such as cutting boards, counters and work spaces. - Secure and store food items properly. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow safe food handling procedures.  - Follow guidelines related to sustainability practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous culinary experience or equivalent training required. - Department of Health Sanitation certificate may be required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Chef de Cuisine Assist Executive Chef in leading the kitchen with scheduling and coordinating associates as well as supervising the staff to ensure all food preparation is done according to standard. Chef de Cuisine is directly responsible for the entire kitchen operations in the absence of the Executive Chef.   Potential Career Path    Chef de Cuisine – Executive Chef   Essential Job Functions - Provide direction to other kitchen staff in production and best practices. - Set up production cycles, ensure proper inventory levels are available and call in orders as needed. - Hands on execution of the line and inform associates of their responsibilities. - Conduct tastings and educational seminars regarding the menu. - Supervise kitchen to ensure service preparation is done to leading standards. - Coordinate food preparation and storage in kitchen. - Control portion sizes and quality of food. - Ensure food production is done in accordance with our safety and sanitation practices. Assist in interviewing, selecting, and scheduling associates. - Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. - Practice safe work habits to ensure safety. - Monitor storage areas, such as refrigerators and dry areas, for cleanliness and orderliness. - Ensure overall guest satisfaction. Position Requirements - Degree or certification from an accredited culinary program preferred. - 3 years’ experience in a managerial position of an upscale and/or high volume foodservice establishment required. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending. 

Opportunity:  Steward   Perform dishwashing and kitchen cleaning functions. Potential Career Path    Cook or Stewarding Supervisor - Executive Steward or Sous Chef  Essential Job Functions - Wash dishes, glassware, flatware, pots and pans. - Operate dishwashing and other kitchen cleaning equipment. - Place clean dishes, utensils, or cooking equipment in storage areas. - Maintain kitchen work areas, equipment, or utensils in clean and orderly condition. - Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars. - Sweep and wash floors and clean trash cans. - Sort and remove trash, placing it in designated pickup areas. - Perform food preparation functions in the event to staffing shortages or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous stewarding experience required or equivalent training. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends, etc. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping and kneeling. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Conference Services Manager   Manage operation of the Conference Services Department overseeing coordination of conference and meeting groups in accordance with established guest service and sustainability standards.  Potential Career Path    Sales Manager – Director of Catering Sales – Director of Sales   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Plan and conduct pre and post-convention meetings with clients and respective departments. - Establish rapport with and entertain meeting planners while promoting hotel facilities and services. - Conduct walking site inspections throughout property. - Monitor in-house group activity, providing assistance as needed. - Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. - Assign banquet/meeting rooms set up based on needs of clients. - Review banquet associates’ work to ensure accuracy. - Assist sales staff in promoting hotel, developing leads, and securing re-bookings. - Coordinate activities of various departments to service accounts. - Document tracking of group activity. Access and input data into a computer system to generate account history reports. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate or Bachelor’s degree preferred. - 1 to 3 years' of related experience. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Regional Director of Sales Maximizing the total revenue and revenue penetration for a region of hotels to include the oversight of the sales teams through an active and intimate role in working with the property or area DOSs.   Potential Career Path    Vice President of Sales and Marketing – Senior Vice President of Sales and Marketing   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with an established brand or hotel standards and consistent with HHM core values.  - Work with the property level sales and revenue teams to review the short and long term revenue forecasts, review the weekly and monthly forecast critiques, identifying areas of opportunity and strategies to improve the revenue and profitability of the properties. - Lead, direct and motivate local sales teams that book business into assigned hotels. - Assist hotel in meeting or exceeding assigned revenue goals, primarily, but not limited to: Rooms, F&B, Meeting Room Rental, and RevPAR Index. - In conjunction with hotel staff, develops plans, special sales activities, and promotions and monitor return on investment of sales and marketing action plans and promotions. - Oversee on property sales production and performance measurement in close collaboration with property GMs. - Direct marketing communications efforts with an emphasis on leisure packaging, supported by aggressive SEO, banner, and email blast campaigns to drive lower cost web bookings. - Develop short and long-term strategic marketing plans for all segments and sources of business. - Prepare and manage annual sales and marketing plans and budget expense management (both area and on-property). - Ensure the proper execution and implementation of all Hersha standards, tools, and systems. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits. - Perform other duties as requested by management. Position Requirements - Bachelor’s degree required; additional/advanced degree coursework in business administration, marketing, and communications a plus. - Previous experience overseeing sales for multiple properties with operations experience preferred. - Public relations and community marketing experience required. - Proficient in the use of Excel, Word, Delphi and access database tools. HHM Benefits and Perks   - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements   Work Environment and Context - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate a keyboard. - Moderate travel between hotels and client locations required. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards.   Potential Career Path    Assistant Front Office Manager – Front Office Manager – Assistant General Manager   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. - Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.  - Perform bookkeeping activities such as balancing accounts and conducting audits. - Make and confirm reservations. - Promote Hersha Hospitality and brand-specific marketing programs. - Greet guests immediately upon arrival; register and assign guests to hotel rooms. - Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Compute bills, collect payments, handle cash, and make change for guests. - Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate’s or Bachelor’s degree preferred. - 1 to 3 years of related experience. Work Environment and Context - Work schedule varies and may include working on all shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Director of Payroll   Hersha Hospitality Management (HHM) is an industry-leading hotel investment, management and development firm that provides turn-key management solutions to over 235 hotels and ten thousand associates across North America, which includes world class brands in the select service and full-service markets as well as a collection of independent and boutique hotels.   HHM is seeking a Payroll Director to lead and develop the payroll function, ensuring timely and accurate processing of payroll and associated functions.   Essential Job Functions - Manage payroll staff and assist as needed with processing of centralized payroll through UKG for employing several thousand associates across nearly all fifty states. - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Perform payroll tax activities, including compliance with local, state, and federal regulations and filing local, state, and federal payroll tax returns. - Partner closely with members of the Finance team on labor and benefits costs, as well as members of People Support (HR) on compensation and employment matters. - Make recommendations for system enhancement/changes to increase payroll processing efficiency. - Act as liaison with third party payroll and timekeeping vendors to ensure services and products meet standards for accurate and efficient production of payroll. - Assist with data feeds required for the payroll system (new hires, etc.) and input employee maintenance information. - Maintain payroll related records and file tax reports. - Ensure correspondence from internal and external customers is addressed timely and accurately including, but not limited to new state tax set-ups, state unemployment insurance, and garnishment orders. - Perform special projects and other responsibilities as assigned. - Handle confidential information appropriately. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits. - Perform other duties as requested by management.   Position Requirements - Bachelor’s degree in Accounting, Finance, or Business preferred. - 7+ years centralized payroll processing experience required. - Multi state payroll experience required; international preferred.  - Preferred experience in the hospitality/restaurant industry.   HHM Benefits and Perks - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements  Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 15 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Maintenance Technician    Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Potential Career Path    Engineer - Chief Engineer – Engineering Supervisor   Essential Functions - Assist with preventative maintenance and complete work orders related to replacing and repairing ceiling tiles, sheet-rock and wallpaper. - Install or repair sheet rock and other wall coverings. - Paint designated areas and items. - Replace basic electrical fixtures, light switches, receptacles, light bulbs and fixtures. - Perform minor plumbing functions. - Focus on guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow Service Recovery Guidelines. - Maintain the curb appeal including but not limited to snow removal, lawn care, gardening and trash removal. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma and Trade school course work in related field preferred. - Previous maintenance experience or equivalent training required. Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Laundry Attendant   Perform laundry cleaning activities in accordance with established brand/hotel guest service and sustainability standards ensuring a high level of guest satisfaction.  Potential Career Path    Room Attendant – Housekeeping Supervisor – Executive Housekeeper   Essential Job Functions - Sort, count, and pre-treat soiled linen in preparation for laundering. - Load and unload washers and dryers. - Maintain equipment as trained. - Fold, store and distribute towels and linens. - Practice safe work habits and wear protective safety equipment.  - Assist with other housekeeping tasks in the event of staffing shortages. - Maintain clean work area. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - No formal education needed.  - Prior housekeeping experience desirable.  Work Environment and Context - Work schedule varies and may include working on holidays, weekends or alternate shifts. - Requires standing for extended periods, walking, pushing, pulling bending, kneeling, lifting up to 50 pounds, reaching, kneeling and bending. - Operate heavy machinery and use cleaning chemicals. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  House Person   Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards. Potential Career Path    Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager Essential Job Functions - Greet and acknowledge guests in a courteous and friendly manner. - Inspect assigned areas and perform cleaning tasks accordingly.  - Collect trash from the service landings and dispose of in outside trash dumpsters. - Vacuum and dust guest corridors. - Pick up bed and other linen from hotel floors and transport to laundry collection site. - Deliver clean linen to assigned sections. - Report maintenance issues. - Maintain cleanliness and organization of guest areas. - Respond to guest inquiries and assistance. - Work as a room attendant when staffing shortages occur or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas. - Usage of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Potential Career Path    Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Essential Job Functions - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling,  lifting up to 20 pounds and use of cleaning chemicals. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Public Area Attendant   Maintain cleanliness of public areas in accordance with established guest service and sustainability standards.   Potential Career Path    Room Inspector – Housekeeping Supervisor – Executive Housekeeper   Essential Job Functions - Clean all hard and textile surfaces and restrooms within public space; and respond to guest room requests. - Ensure internal windows and doorways are free of fingerprints and smudges. - Ensure that furniture and hard surfaces of public areas are clean and organized. - Ensure floors are free of debris. - Clean any carpet spots. - Ensure all surfaces of elevators are clean and free of debris. - Empty all waste receptacles in public areas. - Clean employee break room and employee restroom. - Utilize chemicals according to directions and familiarize self with all Material Safety Data Sheets. - Follow procedures concerning protection against blood borne pathogens. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - Previous related experience preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Night Auditor   Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Potential Career Path    Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Essential Job Functions - Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. - Keep records of room availability and guests' accounts, manually or using computers. - Prepare and distribute daily reports. - Audit and reconcile cashiers. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Input and update financial information into BRAINS network. - Check guests/in out and perform Guest Service Agents tasks. - Respond to guest inquiries and resolve complaints.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous night audit/accounting experience or equivalent training required. - Computer knowledge/Excel and arithmetic skills required. - FSD is a plus, required within 90 days of employment. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Line Cook   Prepare food items in accordance with production requirements and established guest service and sustainability standards. Potential Career Path    Lead Cook – Sous Chef – Assistant to the Head Chef   Essential Job Functions - Prepare food of consistent quality following recipe cards and production and portion standards. - Begin food items that are prepared ahead of time, making sure not to over-prepare estimated needs. - Date all food containers and rotate per Hersha Hospitality standards, making sure that all perishables are kept at proper temperatures. - Check pars for shift use, determine necessary preparation, freezer pull and line set-up. Note any out-of-stock items or possible shortages. - Return all food items not used on next shift to designated storage areas, being sure to cover and date all perishables. - Assist in setting up plans and actions to correct any food cost problems, and control food waste, loss and usage per Hersha Hospitality standards. - Operate, maintain and properly clean kitchen tools and equipment. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - 2 years of related experience. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It