Opportunity: Bartender
Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction.
Your Growth Path
Beverage Manager/Restaurant Supervisor – Restaurant Manager – Food & Beverage Manager
Your Focus
- Maintain clean and organize bar areas.
- Slice and pit fruit for garnishing drinks.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Prepare and serve drink and/or food orders.
- If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas.
- Issue guest check and complete payment process.
- Follow standards for identifying and managing intoxicated guests.
- Complete beverage requisitions to maintain par levels as needed.
- Complete required side work prior to shift end.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Assist with taking beverage inventory.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High school diploma preferred.
- TIPS certified a plus.
- Previous bartending/mixologist experience required or equivalent training.
- Food Sanitation certificate a plus, required within 90 days of employment.
Work Context
- Work schedule varies and may include working on holidays, weekends and different shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Sales Coordinator
Performs administrative functions in support of property sales leaders.
Your Growth Path
Sales Manager or Front Office Manager – Director of Sales or General Manager
Your Focus
- Promptly answer telephone calls and communicate relevant account information to managers and departments.
- Type and process correspondence, proposals and contracts.
- Distribute memos, contracts, resumes, room requests and amenities to relevant departments.
- Politely and professionally converse with clients and respond to all inquiries.
- File and organize copies of contracts and correspondence ensuring records are up to date.
- Reserve and confirm rooms, meeting space, and banquet space when necessary.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous hotel or sales experience preferred, but not required.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include occasionally working on holidays, weekends.
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate the keyboard.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Sales Manager
Manage accounts to achieve guest satisfaction and to solicit past and new business ensuring all revenue goals are achieved or exceeded.
Your Growth Path
Senior Sales Manager - Director of Sales – Area Director of Sales – Regional Director of Sales
Your Focus
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Maximize revenue by selling all facets of the hotel to previous, current and potential clients.
- Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
- Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented.
- Coordinate various departments' participation in servicing accounts.
- Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
- Develop and conduct persuasive verbal sales presentations to prospective clients.
- Articulate and leverage the benefits of the hotel to close sales opportunities.
- Travel locally to conduct outside calls, promote the hotel and review competition.
- Represent the hotel at trade shows.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Perform other duties as requested by management
Your Background and Skills
- Associate’s or Bachelor’s degree in Hospitality or related industry preferred.
- Proven track record in sales required and previous hospitality sales experience preferred.
Work Environment and Context
- Work schedule varies and may include occasionally working on holidays and weekends.
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
- Moderate travel between hotel and client’s locations required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Senior Sales Manager
Manage accounts to achieve guest satisfaction and to solicit past and new business ensuring all revenue goals are achieved or exceeded.
Potential Career Path
Property Director of Sales – Area Director of Sales – Regional Director of Sales
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Maximize revenue by selling all facets of the hotel to previous, current and potential clients.
- Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
- Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented.
- Coordinate various departments' participation in servicing accounts.
- Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
- Develop and conduct persuasive verbal sales presentations to prospective clients.
- Articulate and leverage the benefits of the hotel to close sales opportunities.
- Travel locally to conduct outside calls, promote the hotel and review competition.
- Represent hotel at trade shows.
- Perform other duties as requested by management.
Position Requirements
- Associate’s or Bachelor’s degree in Hospitality or related industry preferred.
- Proven track record in sales required and previous hospitality sales experience preferred.
Work Environment and Context
- Work schedule varies and may include occasionally working on holidays and weekends.
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
- Moderate travel between hotel and client’s locations required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Steward / Dishwasher
Perform dishwashing and kitchen cleaning functions.
Your Growth Path
Cook or Stewarding Supervisor - Executive Steward or Sous Chef
Your Focus
- Wash dishes, glassware, flatware, pots and pans.
- Operate dishwashing and other kitchen cleaning equipment.
- Place clean dishes, utensils, or cooking equipment in storage areas.
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
- Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
- Sweep and wash floors and clean trash cans.
- Sort and remove trash, placing it in designated pickup areas.
- Perform food preparation functions in the event of staffing shortages or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous stewarding experience required or equivalent training.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends, etc.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping and kneeling.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: House Person
Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.
Your Growth Path
Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager
Your Focus
- Greet and acknowledge guests in a courteous and friendly manner.
- Inspect assigned areas and perform cleaning tasks accordingly.
- Collect trash from the service landings and dispose of in outside trash dumpsters.
- Vacuum and dust guest corridors.
- Pick up bed and other linen from hotel floors and transport to the laundry collection site.
- Deliver clean linen to assigned sections.
- Report maintenance issues.
- Maintain cleanliness and organization of guest areas.
- Respond to guest inquiries and assistance.
- Work as a room attendant when staffing shortages occur or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.
- Usage of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Turndown Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Potential Career Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Comp Food Attendant
Prepare and maintain complimentary food and beverage service and dining areas for hotel guests while greeting and assisting guests in a friendly manner consistent with brand and/or hotel and sustainability standards.
Potential Career Path
Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager
Essential Functions
- Meet and greet guests as they arrive, offer choice of seating, and escort guests to their seats.
- Carry food, dishes, trays, or silverware from pantry to serving counters.
- Set up attractive food displays and maintain cleanliness to ensure food safety.
- Maintain proper set-up of dining room and wipe tables or seats with dampened cloths.
- Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
- Clean up spilled food or drink or broken dishes and remove trash.
- Maintain adequate supplies of items such as clean glassware, dishes, or trays.
- Fill beverage and ice dispensers.
- Stock cabinets or serving areas with condiments and refill condiment containers.
- Locate and provide items requested by guests.
- Clean and polish counters, shelves, walls, furniture, or equipment in service area and mop or vacuum floors.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits and use required safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Food sanitation certification a plus and required within 90 days of employment.
- Previous food and beverage experience preferred or equivalent training.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Restaurant Server
Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.
Your Growth Path
Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager
Your Focus
- Take food and beverage orders and place orders in the point of service system.
- Ensure overall guest satisfaction.
- Set and clear tables in dining areas.
- Stock service stations with items such as ice, napkins, or straws.
- Pick up orders from food preparation areas and ensure food is prepared accordingly.
- Prepare guest check and if appropriate complete payment transaction.
- Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous food and beverage experience required or equivalent training.
- Knowledge of POS systems.
- TIPS certification preferred.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Lead Barista
Provide quality barista services in accordance with established guest service and sustainability standards.
Potential Career Path
Host or Hostess – Guest Service Agent
Essential Job Functions
- Train, assign, and direct deli attendants work.
- Have full knowledge of menu items, garnishes, contents and preparation methods.
- Consistently offer professional, friendly and engaging service.
- Take coffee, beverage and food orders, input orders into POS system, collect payment and prepare orders.
- Bus coffee cart areas and tables.
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas.
- Ensure that appliances are turned on/off at the appropriate times.
- Stock and maintain work areas.
- Take orders, input orders into POS system, collect payment and prepare orders.
- Clean dishes, utensils, work areas, tables and equipment throughout the day.
- Obtain change required for expected business level. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts and secure bank.
- Abide by all State, Federal and Corporate requirements pertaining to food & alcoholic beverages.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager and complete safety training and certifications.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent.
- Customer service experience preferred.
- Previous Barista experience.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Engineer
Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.
Your Growth Path
Chief Engineer – Engineering Supervisor – Chief Engineer – Area Chief Engineer
Your Focus
- Conduct room inspections and identify repair needs.
- Install or repair sheetrock and other wall coverings.
- Paint designated areas and items.
- Install and replace basic electrical fixtures, replace light switches, receptacles, light bulbs and fixtures.
- Repair furniture.
- Install, replace and program televisions.
- Perform minor plumbing functions.
- Replace and repair heating and cooling pumps as well as preventative maintenance on units.
- Trace and repair all types of water lines.
- Troubleshoot and repair kitchen equipment.
- Maintain repair and preventive maintenance records.
- Perform and maintain work to local, state and Federal codes.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Work as a bell attendant in the event of staffing shortages or during peak check in/out periods.
- Follow Service Recovery Guidelines.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma and Trade school course work in
related field preferred.
- Previous engineer/maintenance experience or equivalent training required.
Work Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It
Opportunity: Engineer
Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.
Your Growth Path
Chief Engineer – Engineering Supervisor – Chief Engineer – Area Chief Engineer
Your Focus
- Conduct room inspections and identify repair needs.
- Install or repair sheetrock and other wall coverings.
- Paint designated areas and items.
- Install and replace basic electrical fixtures, replace light switches, receptacles, light bulbs and fixtures.
- Repair furniture.
- Install, replace and program televisions.
- Perform minor plumbing functions.
- Replace and repair heating and cooling pumps as well as preventative maintenance on units.
- Trace and repair all types of water lines.
- Troubleshoot and repair kitchen equipment.
- Maintain repair and preventive maintenance records.
- Perform and maintain work to local, state and Federal codes.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Work as a bell attendant in the event of staffing shortages or during peak check in/out periods.
- Follow Service Recovery Guidelines.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma and Trade school course work in
related field preferred.
- Previous engineer/maintenance experience or equivalent training required.
Work Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Your Growth Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Your Focus
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Maintenance Technician
Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.
Your Growth Path
Engineer - Chief Engineer – Engineering Supervisor
Your Focus
- Assist with preventative maintenance and complete work orders related to replacing and repairing ceiling tiles, sheet-rock and wallpaper.
- Install or repair sheetrock and other wall coverings.
- Paint designated areas and items.
- Replace basic electrical fixtures, light switches, receptacles, light bulbs and fixtures.
- Perform minor plumbing functions.
- Focus on guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow Service Recovery Guidelines.
- Maintain the curb appeal including but not limited to snow removal, lawn care, gardening and trash removal.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma and Trade school course work in related field preferred.
- Previous maintenance experience or equivalent training required.
Work Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Area Director of Revenue Management
Develop room sales and distribution strategies and coordinate revenue management processes and procedures maximizing revenue for a group of hotels.
Potential Career Path
Regional Director of Revenue Management – Vice President of Revenue Management
Essential Job Functions
- Control room rates and availability in accordance with established guidelines to maximize occupancy and revenues.
- Develop, communicate and implement sales strategies, mix of business, channel management, pricing strategies, as well as reservations systems and related policies
- Prepare for and conduct weekly Revenue Management meetings involving rate and inventory strategies, transient/group pace, competitive business analysis and financial forecasts.
- Initiate short and long term revenue forecasts and generate weekly and monthly critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability
- Measure and analyze booking trends, pickup, no shows, and sources of business
- Manage, produce and monitor rate strategy tiers, booking pace by Market Segment, GDS, inventory and monthly results
- Work with the different departments to ensure similar goals, and implement action plans to achieve optimum revenue management
- Establish and maintain meaningful external and internal relationships
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Practice safe work habits, wear protective safety equipment and follow
MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- College Degree Preferred.
- At least 2 years of experience in the Revenue Management discipline.
- Experience in Revenue Management in Marriott branded hotels.
Work Environment and Context
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
- Requires occasional to moderate travel.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Assistant Banquet Manager
Supervise banquet operations in accordance with established guest service and sustainability standards.
Potential Career Path
Catering Sales Manager - Banquet Manager - Catering Director
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Supervise the set up, and breakdown of function rooms in accordance with event order specifications.
- Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory, and set-up.
- Check staff attendance according to schedules, and adjust and reassign server stations as necessary in order to provide quality service during functions.
- Oversee serving staff to ensure that all federal, state, local and corporate regulations and policies are adhered to in the serving of alcoholic beverages.
- Abide by Hersha accounting policies and practices to ensure SOX compliance.
- Enter billing information into point of sale in order to generate a final guest check.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School Diploma or equivalent.
- Previous banquet experience equivalent training required.
Work Environment and Context
- Work schedule varies and will include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Your Growth Path
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Your Focus
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
- Perform bookkeeping activities such as balancing accounts and conducting audits.
- Make and confirm reservations.
- Promote Hersha Hospitality and brand-specific marketing programs.
- Greet guests immediately upon arrival; register and assign guests to hotel rooms.
- Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Compute bills, collect payments, handle cash, and make change for guests.
- Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- Associate’s or Bachelor’s degree preferred.
- 1 to 3 years of related experience.
Work Environment and Context
- Work schedule varies and may include working on all shifts, holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Sales Manager
Manage accounts to achieve guest satisfaction and to solicit past and new business ensuring all revenue goals are achieved or exceeded.
Potential Career Path
Property Director of Sales – Area Director of Sales – Regional Director of Sales
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
-
Maximize revenue by selling all facets of the hotel to previous, current and potential clients.
- Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
- Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented.
- Coordinate various departments' participation in servicing accounts.
- Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
- Develop and conduct persuasive verbal sales presentations to prospective clients.
- Articulate and leverage the benefits of the hotel to close sales opportunities.
- Travel locally to conduct outside calls, promote the hotel and review competition.
- Represent hotel at trade shows.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Perform other duties as requested by management
Position Requirements
- Associate’s or Bachelor’s degree in Hospitality or related industry preferred.
- Proven track record in sales required and previous hospitality sales experience preferred.
Work Environment and Context
- Work schedule varies and may include occasionally working on holidays and weekends.
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
- Moderate travel between hotel and client’s locations required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Conference Services Manager
Manage operation of the Conference Services Department overseeing coordination of conference and meeting groups in accordance with established guest service and sustainability standards.
Your Growth Path
Sales Manager – Director of Catering Sales – Director of Sales
Your Focus
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Plan and conduct pre and post-convention meetings with clients and respective departments.
- Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
- Conduct walking site inspections throughout property.
- Monitor in-house group activity, providing assistance as needed.
- Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
- Assign banquet/meeting rooms set up based on needs of clients.
- Review banquet associates’ work to ensure accuracy.
- Assist sales staff in promoting hotel, developing leads, and securing re-bookings.
- Coordinate activities of various departments to service accounts.
- Document tracking of group activity. Access and input data into a computer system to generate account history reports.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- Associate or Bachelor’s degree preferred.
- 1 to 3 years' of related experience.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
