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Search Results Page 37 of 76

Job Locations US-PA-Philadelphia
Opportunity:  Spa Attendant   Maintain the cleanliness of the spa/fitness area which includes the spa, locker rooms, fitness room, and pool area and spa desk according to brand and sustainability standards. Potential Career Path    Lead Spa Attendant - Spa Concierge – Lead Spa Concierge Position Requirements - Immediately greet guest and offer to assist with their needs. - Maintains the cleanliness and order of the facility to include sweeping, mopping, and   vacuuming, and removing waste. - Restock all linens in locker rooms and appropriate guest areas. - Escort members/guests to changing areas in a courteous and timely manner and provides guests with an orientation to the facility. - Assist in conducting monthly inventory of spa operating and guests supplies as requested. - Effectively communicate details regarding the facility and its amenities to members and guests. - Communicate with management of any member, guest, or facility issues. - Follow sustainability guidelines and practices related to HHM’s Earth View program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High school diploma or comparable work experience. - Previous customer service experience or equivalent training required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  
ID
2022-36121
Property Name
Rittenhouse Hotel
Minimum
USD $14.00/Hr.
Maximum
USD $15.00/Hr.
Job Locations US-PA-Philadelphia
Opportunity:  Spa Concierge    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Lead Spa Concierge - Spa Operations Manager - Spa Director Position Requirements - Immediately greet guest and offer to assist with their needs. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Receive and resolve guest complaints, elevating to management if necessary.  - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Ensure high guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s Earth View program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - College degree or comparable work experience. - Previous customer service experience or equivalent training required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It    
ID
2022-36120
Property Name
Rittenhouse Hotel
Minimum
USD $15.00/Hr.
Maximum
USD $15.00/Hr.
Job Locations US-TX-El Paso
Opportunity: Tequila Conocedor   El Paso’s most luxurious hotel, The Plaza Hotel Pioneer Park, is looking to hire a Tequila Conocedor (or agave spirits specialist) to lead our ultra-premium agave program.    We are seeking a positive, sales-driven and enthusiastic candidate who will be responsible for increasing sales and promoting our agave spirits. The ideal candidate will closely interact with our customers, lead staff training/education, and participate in special events, press interviews and social media.    The Tequila Conocedor will work closely with the Director of Food and Beverage and Marketing Team to achieve our goals and objectives.    To excel in this role, you must be a self-starter, have previous experience selling upscale agave spirits, as well as knowledge of inventories and sales and marketing principles.    Potential Career Path  Master Tequila Conocedor    Essential Job Functions - Understands the hotel and the agave spirits program’s mission, vision and goals.  - Assists guests in the selection of agave spirits to accompany food choices, enhancing the dining experience and promoting sales - Sources and presents Director of Food and Beverage with selection of new agave spirits - Maintain accurate inventory controls of tequila and agave selection - Ensure up to date cataloging and presentation of tequila and agave selection with the use of chosen digital platform(s) - Coordinates special agave spirits events - Leads staff education & training and mentors staff to ensure we offer the highest level of service to our customers - Inspires and delights our guests with their agave spirits service - Commits to fostering an environment of excellence in agave spirits, food and service - Makes agave spirits suggestions, presents agave spirits bottles to tables, describing the agave spirits, overseeing service staff and monitoring guest satisfaction - Must be pleasant, conscientious and professional with excellent knowledge of agave spirits, food and service standards - Must be able to operate effectively as part of a team, communicate clearly and ensure smooth service operations and quality service - Host agave spirits events e.g., agave spirits tastings, dinners, tours, etc.  - Gather thorough and accurate information about each agave spirit - Collaborate with the marketing team to offer new and interesting insights for press consumption and create social media content to drive program awareness - Maintain a positive, professional image of the hotel/restaurant at all times   Position Requirements - Previous upscale dining leadership experience - Tequila Level Two - Conocedor certifications preferred - Complete the required state licensing classes or certifications to serve/sell - Sophisticated grooming standards, excellent communication skills, both verbal and written - Passion and commitment to delivering exceptional levels of guest service - Must be 21+ years and older - Have working knowledge with social media platforms and tools - Bilingual is a plus, but not required - Must be friendly, outgoing, energetic and able to work in a fast-paced environment.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  
ID
2022-36117
Property Name
The Plaza Hotel Pioneer Park
Job Locations US-IL-Mettawa
Opportunity:  Night Auditor   Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Potential Career Path    Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Essential Job Functions - Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. - Keep records of room availability and guests' accounts, manually or using computers. - Prepare and distribute daily reports. - Audit and reconcile cashiers. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Input and update financial information into BRAINS network. - Check guests/in out and perform Guest Service Agents tasks. - Respond to guest inquiries and resolve complaints.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous night audit/accounting experience or equivalent training required. - Computer knowledge/Excel and arithmetic skills required. - FSD is a plus, required within 90 days of employment. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2022-36115
Property Name
Residence Inn Chicago Lake Forest/Mettawa
Job Locations US-PA-Hummelstown
Opportunity:  Restaurant Server   Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.  Potential Career Path    Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager Essential Job Functions - Take food and beverage orders and place order in point of service system. - Ensure overall guest satisfaction. - Set and clear tables in dining areas. - Stock service stations with items such as ice, napkins, or straws. - Pick up order from food preparation areas and ensure food is prepared accordingly.  - Prepare guest check and if appropriate complete payment transaction. - Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.   - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous food and beverage experience required or equivalent training. - Knowledge of POS system. - TIPS certification preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2022-36109
Property Name
Hilton Garden Inn Hershey
Job Locations US-FL-Daytona Beach
Opportunity:  Security Officer   Perform protective and enforcement functions in a friendly and courteous manner to maintain a safe and secure hotel environment.   Potential Career Path    Security Supervisor/Manager – Director of Security Essential Job Functions - Patrol designated hotel areas. - Respond to disturbances and emergency situations.   - Maintain daily activity log. - Maintain confidentiality with respect to guest and employee incidents. - Prepare incident and other reports and communicate all related information to hotel management. - Access secured areas for authorized personnel. - Complete incident/accident reports in a clear and concise manner. - Escort guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Monitor TV cameras, if applicable. - Perform bell person tasks and assist guests with luggage. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent and/or experience in a hotel or related field preferred. - Prior security experience desirable.  - CPR/First Aid preferred.  Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching and climbing stairs. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  
ID
2022-36105
Property Name
Hilton Daytona Beach Oceanfront Resort
Job Locations US-PA-Philadelphia
Opportunity:  Director of eCommerce & Digital Marketing – Branded Portfolio   Position Summary:   The Director of eCommerce and Digital Marketing is responsible for the day-to-day, hands-on management and execution of eCommerce marketing tactics, strategies, and promotions for a portfolio of branded hotels. The Director will lead and execute all eCommerce activities and digital marketing strategies, working closely with their eCommerce direct reports and Agency Partners; and working cooperatively with the Regional Vice President of Operation, Director of Sales, Director of Revenue Management and General Manager to achieve and exceed property financial goals. This position reports to the VP of eCommerce.    Career Path: Senior Director of eCommerce - Corporate Director of eCommerce - VP of eCommerce    Position Requirements: - Serve as eCommerce and digital marketing lead and execute digital strategy across hotels within defined portfolio. - Manage team of eCommerce Managers, associates and analysts.  - Manage, oversee and lead relationships with brand-level eCommerce personnel, digital marketing agencies and third party software partnerships. - Drive overall digital marketing strategies including search engine optimization (SEO), search engine marketing (SEM), and social presence (social reputation and social media). - Maintain active involvement in ongoing and annual electronic distribution strategy and planning in order to maximize online revenue and profitability. - Analyze and report weekly and monthly digital web direct, online travel agency performance metrics and broader hotel performance data to stakeholders. - Oversee and direct content generation tactics,  distribution and archiving including photography, video, 3D and copywriting - Oversee hotel listings and content on online travel agency websites in partnership with the Revenue Management team. - Oversee and manage social media program, services and engagement including content, blog, marketing, advertising and measurement. - Direct, deploy and maintain an email marketing strategy on a monthly basis. - Facilitate and align hotel-specific branding with current branding guidelines, standards and initiatives. - Lead and assist in the digital project life cycle through gathering, design, development, testing and launch. - Support Sales and Revenue Departments regarding promotional and tactical marketing, e-Tools, and electronic media. - Maintain clear lines of communication with direct reports, property leaders, internet marketing vendors, brand and Revenue Management team members. - Provide eCommerce and digital marketing communication, education, and training. - Continuously update job knowledge by participating in educational opportunities (conferences, workshops, and industry events), reading professional publications and maintaining network of industry players. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management.   Experience:   - 4+ years of digital marketing or eCommerce experience in hospitality industry. - 4+ of experience in analyzing and reporting web traffic and eCommerce sales metrics. - Strong understanding of website and eCommerce production and performance a must. - Advanced knowledge of online booking engines and reservations systems merchandising and functionality.  - Bachelor’s Degree in Hospitality or Hospitality Marketing is preferred. - Enterprise experience in managing multiple properties and/or accounts. - Strong understanding of traditional and online marketing, content management and web analytics experience. - Understanding or previous experience with major hotel brands such as Marriott, Hilton, Hyatt and IHG is a plus.   HHM Benefits and Perks   - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements   Work Environment and Context:    - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2022-36103
Property Name
HHM (Philadelphia Corporate)
Job Locations US-PA-Harrisburg
Opportunity:  Director of eCommerce & Digital Marketing – Branded Portfolio   Position Summary:   The Director of eCommerce and Digital Marketing is responsible for the day-to-day, hands-on management and execution of eCommerce marketing tactics, strategies, and promotions for a portfolio of branded hotels. The Director will lead and execute all eCommerce activities and digital marketing strategies, working closely with their eCommerce direct reports and Agency Partners; and working cooperatively with the Regional Vice President of Operation, Director of Sales, Director of Revenue Management and General Manager to achieve and exceed property financial goals. This position reports to the VP of eCommerce.    Career Path: Senior Director of eCommerce - Corporate Director of eCommerce - VP of eCommerce    Position Requirements: - Serve as eCommerce and digital marketing lead and execute digital strategy across hotels within defined portfolio. - Manage team of eCommerce Managers, associates and analysts.  - Manage, oversee and lead relationships with brand-level eCommerce personnel, digital marketing agencies and third party software partnerships. - Drive overall digital marketing strategies including search engine optimization (SEO), search engine marketing (SEM), and social presence (social reputation and social media). - Maintain active involvement in ongoing and annual electronic distribution strategy and planning in order to maximize online revenue and profitability. - Analyze and report weekly and monthly digital web direct, online travel agency performance metrics and broader hotel performance data to stakeholders. - Oversee and direct content generation tactics,  distribution and archiving including photography, video, 3D and copywriting - Oversee hotel listings and content on online travel agency websites in partnership with the Revenue Management team. - Oversee and manage social media program, services and engagement including content, blog, marketing, advertising and measurement. - Direct, deploy and maintain an email marketing strategy on a monthly basis. - Facilitate and align hotel-specific branding with current branding guidelines, standards and initiatives. - Lead and assist in the digital project life cycle through gathering, design, development, testing and launch. - Support Sales and Revenue Departments regarding promotional and tactical marketing, e-Tools, and electronic media. - Maintain clear lines of communication with direct reports, property leaders, internet marketing vendors, brand and Revenue Management team members. - Provide eCommerce and digital marketing communication, education, and training. - Continuously update job knowledge by participating in educational opportunities (conferences, workshops, and industry events), reading professional publications and maintaining network of industry players. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management.   Experience:   - 4+ years of digital marketing or eCommerce experience in hospitality industry. - 4+ of experience in analyzing and reporting web traffic and eCommerce sales metrics. - Strong understanding of website and eCommerce production and performance a must. - Advanced knowledge of online booking engines and reservations systems merchandising and functionality.  - Bachelor’s Degree in Hospitality or Hospitality Marketing is preferred. - Enterprise experience in managing multiple properties and/or accounts. - Strong understanding of traditional and online marketing, content management and web analytics experience. - Understanding or previous experience with major hotel brands such as Marriott, Hilton, Hyatt and IHG is a plus.   HHM Benefits and Perks   - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements   Work Environment and Context:    - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2022-36102
Property Name
HHM (Harrisburg Corporate)
Job Locations US-TX-Paris
Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2022-36100
Property Name
Holiday Inn Express & Suites - Paris
Job Locations US-FL-St. Petersburg
Opportunity:  Accounting Clerk   Verify, obtain approvals and pay invoices; bill and collect outstanding revenue in a timely, accurate manner in accordance with accounting policies and procedures.   Potential Career Path    Staff Accountant/Guest Service Agent – Regional Accountant – Controller   Essential Job Functions - Prepare cash discrepancy reports. - Retrieve and process deposits in accordance with hotel standards. - Maintain house bank and conduct transactions according to established processes and policies. - Issue and redeem cashier banks and conduct audits as needed. - Process petty cash receipts and reimbursements. - Assist with credit-related activities, including processing of credit applications. - Provide customers with accurate and timely invoices, statements, and schedules. - Maintain an efficient collection process to include an organized filing and tracing system. - Monitor guest ledger, advance deposit ledger and any other related ledgers to ensure proper internal control. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits to ensure safety. - Perform other duties as requested by management.  Position Requirements - High School diploma required. - Previous accounting experience or equivalent training required. - Proficient in using Excel. - Knowledge of PMS/accounting systems preferred.   Work Environment and Context - Work schedule varies and may include occasionally working on holidays, weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2022-36099
Property Name
Hilton St. Petersburg Carillon Park
Job Locations US-PA-Carlisle
Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2022-36089
Property Name
Hampton Inn - Carlisle
Job Locations US-TX-Decatur
Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2022-36087
Property Name
Hampton Inn & Suites - Decatur
Job Locations US-CO-Denver
Opportunity:  Housekeeping Manager Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.   Potential Career Path    Executive Housekeeper – Operations Manager – Assistant General Manager   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. - Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety. - Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns. - Prepare schedules based upon occupancy and assign duties to associates. - Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.  - Prepare required paperwork pertaining to departmental functions. - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.  - Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety). - Maintain departmental expenses in line with budget as described by General Manager. - Ensure compliance with specific brand standards. - Be aware of and communicate service scores to drive improvement and higher guest satisfaction. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - One year previous housekeeping supervisor experience required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.  What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2022-36078
Property Name
Renaissance Denver Central Park Hotel
Minimum
USD $47,000.00/Yr.
Maximum
USD $49,000.00/Yr.
Job Locations US-DC-Washington
Opportunity:  Valet Parker   Greet guests upon arrival and departure and park and retrieve guests’ vehicles in accordance with established guest service and sustainability standards. Potential Career Path     Guest Service Agent – Bell Captain– Guest Service Manager   Essential Job Functions - Park guest vehicles and retrieve valet-parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicles. - Grasp, lift and/or carry or otherwise move packages, luggage or boxes up to 75 lbs. from cars, buses and vans, placing packages and luggage onto baggage carts or in a secure area for retrieval by bell staff. - Read luggage tags and provide claim tickets to ensure appropriate delivery. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - Previous related experience a plus. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2022-36076
Property Name
Hyatt Place Washington DC Georgetown
Job Locations US-CO-Broomfield
Opportunity:  Restaurant Server   Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.  Potential Career Path    Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager Essential Job Functions - Take food and beverage orders and place order in point of service system. - Ensure overall guest satisfaction. - Set and clear tables in dining areas. - Stock service stations with items such as ice, napkins, or straws. - Pick up order from food preparation areas and ensure food is prepared accordingly.  - Prepare guest check and if appropriate complete payment transaction. - Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.   - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous food and beverage experience required or equivalent training. - Knowledge of POS system. - TIPS certification preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2022-36075
Property Name
Renaissance Boulder Flatiron Hotel
Minimum
USD $9.30/Hr.
Maximum
USD $9.30/Hr.
Job Locations US-TX-Dallas
Opportunity:  Public Area Attendant   Maintain cleanliness of public areas in accordance with established guest service and sustainability standards.   Potential Career Path    Room Inspector – Housekeeping Supervisor – Executive Housekeeper   Essential Job Functions - Clean all hard and textile surfaces and restrooms within public space; and respond to guest room requests. - Ensure internal windows and doorways are free of fingerprints and smudges. - Ensure that furniture and hard surfaces of public areas are clean and organized. - Ensure floors are free of debris. - Clean any carpet spots. - Ensure all surfaces of elevators are clean and free of debris. - Empty all waste receptacles in public areas. - Clean employee break room and employee restroom. - Utilize chemicals according to directions and familiarize self with all Material Safety Data Sheets. - Follow procedures concerning protection against blood borne pathogens. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - Previous related experience preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2022-36066
Property Name
The Joule Dallas
Job Locations US-TX-Lufkin
Opportunity:  Breakfast Cook   Prepare food items for complimentary food service, according to recipes and standards, while maintaining a safe and sanitary work environment.  Potential Career Path    Lead Cook – Sous Chef – Executive Chef – Food and Beverage Director   Essential Job Functions - Follow recipes to prepare food items accordingly. - Wash, peel, and cut fruits and vegetables; cut, trim, or clean meat. - Prepare appetizers, salads, or cold dishes. - Bake breads, rolls, or other baked goods. - Portion, arrange, and garnish food for comp food server or deliver to guests. - Maintain clean and sanitized work areas such as cutting boards, counters and work spaces. - Secure and store food items properly. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow safe food handling procedures.  - Follow guidelines related to sustainability practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous culinary experience or equivalent training required. - Department of Health Sanitation certificate may be required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2022-36064
Property Name
Courtyard - Lufkin
Job Locations US-MN-Minneapolis
Opportunity: Director of Rooms Oversee all aspects of the rooms division with an emphasis on engineering and housekeeping operations in accordance with established guest service and sustainability standards. Potential Career Path    Assistant General Manager – General Manager   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Monitor front office financial operations and ensure compliance with accounting controls and procedures. - Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. - Supervise all guest services department managers. - Review correspondence from guests and incident logs and direct staff according to information obtained. - Oversee vendor and personnel contracts throughout the hotel. - Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate or Bachelor’s degree preferred. - 5 to 7 years related experience. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2022-36059
Property Name
Rand Tower Hotel
Job Locations US-MA-Cambridge
Opportunity:  Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards.   Potential Career Path    Assistant Front Office Manager – Front Office Manager – Assistant General Manager   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. - Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.  - Perform bookkeeping activities such as balancing accounts and conducting audits. - Make and confirm reservations. - Promote Hersha Hospitality and brand-specific marketing programs. - Greet guests immediately upon arrival; register and assign guests to hotel rooms. - Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Compute bills, collect payments, handle cash, and make change for guests. - Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate’s or Bachelor’s degree preferred. - 1 to 3 years of related experience. Work Environment and Context - Work schedule varies and may include working on all shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2022-36057
Property Name
Freepoint Hotel
Job Locations US-PA-Philadelphia
Opportunity: People Support Coordinator   Performs administrative tasks to support talent acquisition, onboarding, employee relations, benefit administration, and training functions.    Potential Career Path      People Support Generalist – People Support Manager – People Support Director   Essential Job Functions - Process, verify and maintain employee and applicant documentation in human resources information systems. - Record and process employee status changes and benefits elections. - Compile and report employee and applicant data. - Assist with new hire paperwork and the on-boarding process. - Explain company human resources policies and procedures to employees and applicants. - Assist employees and applicants with completing required forms and procedures. - Coordinate employee communications. - Assist in planning employee events and informational meetings. - Provide administrative support to human resources management staff. - Prepare for and/or conduct new employee orientations. - Complete special projects such as open enrollment, hotel integrations, and employee review process. - Maintain current human resources knowledge and training. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits. - Perform other duties as requested by management. Position Requirements - Associates or Bachelors degree preferred. An equivalent combination of education, training, and experience is required.  - Three years administrative support experience. - Two years human resources experience. - Strong knowledge of all applicable federal, state and local employment, health and safety regulations. - Proficiency with Microsoft Office and Outlook. Work Environment and Context - Requires sitting for extended periods, use of hands and fingers to operate computers and keyboards. - Includes occasional travel. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  
ID
2022-36056
Property Name
Westin Philadelphia
Minimum
USD $21.50/Hr.
Maximum
USD $23.50/Hr.