Job Listings

Opportunity:  Restaurant Server   Join two-time Chopped Champion Tatiana Rosana open the brand new Para Maria Kitchen and Bar concept and serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service sustainability standards. Potential Career Path    Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager Essential Job Functions - Set and clear tables in dining areas. - Stock service stations with items such as ice, napkins, or straws. - Take food and beverage orders and place order in point of service system. - Pick up order from food preparation areas and ensure food is prepared accordingly.  - Prepare guest check and if appropriate complete payment transaction. - Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.   - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous food and beverage experience required or equivalent training. - Knowledge of POS system. - TIPS certification preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Restaurant Server   Join two-time Chopped Champion Tatiana Rosana open the brand new Para Maria Kitchen and Bar concept and serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service sustainability standards. Potential Career Path    Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager Essential Job Functions - Set and clear tables in dining areas. - Stock service stations with items such as ice, napkins, or straws. - Take food and beverage orders and place order in point of service system. - Pick up order from food preparation areas and ensure food is prepared accordingly.  - Prepare guest check and if appropriate complete payment transaction. - Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.   - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous food and beverage experience required or equivalent training. - Knowledge of POS system. - TIPS certification preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Maintenance Technician    Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Potential Career Path    Engineer - Chief Engineer – Engineering Supervisor   Essential Functions - Assist with preventative maintenance and complete work orders related to replacing and repairing ceiling tiles, sheet-rock and wallpaper. - Install or repair sheet rock and other wall coverings. - Paint designated areas and items. - Replace basic electrical fixtures, light switches, receptacles, light bulbs and fixtures. - Perform minor plumbing functions. - Focus on guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow Service Recovery Guidelines. - Maintain the curb appeal including but not limited to snow removal, lawn care, gardening and trash removal. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma and Trade school course work in related field preferred. - Previous maintenance experience or equivalent training required. Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Chief Engineer   Manage general and preventative maintenance functions to ensure guest service and sustainability standards are achieved and maintained throughout the hotel structure.       Potential Career Path    Area Chief Engineer – Regional Director of Engineering   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Conduct room inspections, and identify repair needs.  - Manage and coordinate bids, quotes and contracts for 3rd party vendors.  - Oversee small projects, or PIPS, and manage and report on the work progress.     - Install or repair sheet rock and other wall coverings. - Paint designated areas and items. - Install and replace basic electrical fixtures.  Replace light switches, receptacles, light bulbs, and fixtures. - Install, replace, and program televisions. - Perform minor plumbing functions. - Replace and repair heating and cooling pumps as well as preventative maintenance on units.                     - Troubleshoot and repair kitchen equipment. - Perform preventative maintenance on a scheduled basis and complete work orders as necessary; keep accurate records of PM’s on all rooms and equipment. - Maintain the building exterior and “curb appeal” of entire hotel grounds - Refurbish, paint and finish furniture and fixtures as needed. - Test, examine, and maintain hotel’s life safety systems to ensure they are 100% operational at all times. - Maintain repair and preventive maintenance records and coordinate compliance of service contracts. - Perform and maintain work to local, state and Federal codes. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma and/or trade school course work in related field preferred. - Previous supervisory engineer/maintenance experience required or equivalent training. - Certifications may be required. Work Environment and Context - Work schedule varies and may include working on holidays and weekends or alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, climbing, stooping, kneeling or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Bartender   Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction.   Potential Career Path    Beverage Manager/Restaurant Supervisor – Restaurant Manager – Food & Beverage Manager   Essential Functions - Maintain clean and organize bar areas. - Slice and pit fruit for garnishing drinks. - Check identification of customers to verify age requirements for purchase of alcohol. - Prepare and serve drink and/or food orders. - If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas. - Issue guest check and complete payment process.  - Follow standards for identifying and managing intoxicated guests.  - Complete beverage requisitions to maintain par levels as needed. - Complete required side work prior to shift end. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Assist with taking beverage inventory.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High school diploma preferred. - TIPS certified a plus. - Previous bartending/mixologist experience required or equivalent training. - Food Sanitation certificate a plus, required within 90 days of employment. Work Context - Work schedule varies and may include working on holidays, weekends and different shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms.    What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It      

Job Description – Food and Beverage Intern   Responsible for working across several areas of Food & Beverage while providing an excellent guest experience in an attentive, courteous, and efficient way.   Potential Career Path     Food and Beverage Supervisor - Food and Beverage Manager   Position Requirements - Ability to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events. - Welcome guests in a polite and friendly manner. - Take and deliver customer orders, consistently demonstrating high levels of customer service. - Prepare set ups for tables and/or rooms. - Follow cash handling procedures in accordance to standards. - Manage guest queries in a timely and efficient manner. - Up-sell with latest departmental incentives. - Ensure compliance of brand standards. - Strive to achieve departmental targets. - Ensure cleanliness of work areas. - Comply with hotel security, fire regulations and all health and safety legislation. - Comply with local licensing laws. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management. Experience - Previous Food & Beverage and/or industry experience desirable. - Experience with cash handling. - Knowledge of Food Hygiene Regulations. - Ability to communicate professionally and effectively. - Keyboarding skills and computer literacy. Work Environment and Context - Work in an outdoor environment with exposure to various weather conditions. - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching. - Must be able to stand and exert well-paced mobility for up to 4 hours in length. - Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. - Requires manual dexterity to use and operate all necessary equipment. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Restaurant Server   Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.  Potential Career Path    Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager Essential Job Functions - Take food and beverage orders and place order in point of service system. - Ensure overall guest satisfaction. - Set and clear tables in dining areas. - Stock service stations with items such as ice, napkins, or straws. - Pick up order from food preparation areas and ensure food is prepared accordingly.  - Prepare guest check and if appropriate complete payment transaction. - Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.   - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous food and beverage experience required or equivalent training. - Knowledge of POS system. - TIPS certification preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Director of Sales    Develop and execute strategic sales plans through direct sales, marketing, e-commerce channels, public relations, and community partnerships.   Potential Career Path    Area Director of Sales – Regional Director of Sales – Corporate Director of Sales – VP Sales   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Use internal and external resources and data to develop strategic plans to incorporate all business segments. - Understand sales and business processes, support corporate and hotel goals and contribute to enhancement of customer value. - Identify customer business requirements and craft customer offers, which result in increased revenue share for the hotel. - Monitor achievement of objectives for the sales team and take appropriate action to correct shortfalls versus the annual marketing plan. - Achieve annual hotel revenue goals as agreed upon and established in the annual budget. - Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. - Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. - Articulate and leverage the benefits of the hotel to close sales opportunities. - Prepare and maintain a current annual marketing plan with measurable and specific initiatives detailed to maintain and grow each business segment. - Accept leadership responsibilities by modeling proper selling techniques, effective development of others and commitment to industry, and personal development. - Develop effective presentations (orally and written) where ideas, opinions, recommendations and conclusions are clearly understood. - Travel locally to conduct outside calls, promote the hotel, and review competition. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management. Position Requirements - Four-year college degree required; additional/advanced degree coursework in business administration, marketing and communications a plus. - Previous sales experience in a comparable hotel size and scope required with operations experience preferred. - Public relations and community marketing experience required. - Proficient in use of Excel, Word, Delphi and access database tools. HHM Benefits and Perks   - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements   Work Environment and Context - Work schedule varies and may include occasionally working on holidays, weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. - Moderate travel between hotel and client’s locations required. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Director of Finance   Supervise and direct the financial activities of the hotel, safeguard the assets, and prepare financial reports in accordance with established guest service and sustainability standards. Potential Career Path    Area Director of Finance–Regional Director of Finance–Corporate Director of Finance   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Analyze financial data of operations, in order to advise hotel management and to assist in maintaining an efficient operation.  - Monitor and approve all sales, purchases, salaries and expenses of the hotel. - Prepare, review, and present the Monthly Report of Operations. - Prepare forecasts and budgets as required (annual, revised annual, monthly, and/or on Hersha Hospitality/owner's request). - Ensure payroll practices meet Fair Labor Standards Act. - Oversee contracts and legal agreements, and assist hotel management in maintaining licenses, permits, insurance and contracts. - Establish and audit internal financial controls, including purchasing, cash handling and disbursements, inventories, hotel equipment, master keys, and associate time records. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Bachelor’s Degree required, preferably in Accounting or Finance. - 5 to 10 years of accounting experience in the hospitality industry. HHM Benefits and Perks   - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements   Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Director of Human Resources   Manage the development, implementation, and administration of human resource functions, including recruitment, training and development, benefit administration, and employee relations.   Potential Career Path    Area People Support Director – Regional Director of People Support – Corporate People Support Director   Essential Job Functions - Coordinate with HHM centralized People Support functional teams to ensure benefits, compensation, leave of training and employee relations programs are effectively communicated and administered at the property level.  - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Manage and perform talent acquisition functions such as posting jobs, proactively sourcing candidates, interviewing and ensuring selection by hotel managers of the best qualified candidates. - Process new hires consistent with established standards and applicable state, federal and local laws and regulations. - Perform employee relations activities related to creating a positive work culture, ensuring fairness in the workplace and unbiased assistance with associate issues and concerns. - Develop and/or implement training programs as needed. - Perform activities relate to creating and maintaining a performance drive culture that recognizes and rewards good performance and effectively addresses poor performance in a manner consistent with established standards and procedures - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Bachelor’s Degree in Human Resources or a related field. - 3 -5 years previous Human Resources experience, preferably in a hospitality setting. HHM Benefits and Perks   - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements    Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 15 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Food Runner   Serve and replenish food items offered at the restaurant. Maintain food service and cleanliness. Handle guest transactions and ensure smooth and efficient register operations. Potential Career Path      Server - Bartender   Essential Job Functions - Reports to the Restaurant Manager for daily tasks. - Must greet and acknowledge guest as soon as they enter the restaurant with a warm and welcome manner. - Maintains sanitation and cleanliness. - Assists in storing of all deliveries . - Responsible for stocking all of the condiments, utensils in the beverage area. - Filing of coffee and teapots. - Knows front and back of house, storage area and ice room. - Maintain appearance of patio furniture and the opening and closing of umbrellas. - Responsible for pulling in signs and shutting down the Food Pavilion. - Know menu pricing, location of items and specials. - Know how each product is prepared along with its condiments. - Know how to operate all line equipment. - Maintains sanitation and cleanliness at all times. - Exhibits a "can do" attitude and total cooperation. - Reports safety issues and quality/spoilage issues. Position Requirements - Experience in a food service environment is strongly preferred. - Strong interpersonal communication skills (written and verbal) required. - Ability to work flexible schedules; including holidays, weekends, and evenings. Work Environment and Context - Requires standing and moving for extended periods. - Frequent kneeling, pushing, pulling, and lifting up to 30 lbs. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Host   Greet and escort guests to restaurant tables in accordance with established guest service and sustainability standards. Potential Career Path    Food Server or Guest Service Agent – Restaurant Supervisor or Front Office Supervisor Essential Job Functions - Meet and greet guests as they arrive, offer choice of seating, escort to dining table and present menu. - Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. - Maintain proper set-up of dining room. - Assist as needed or requested with service.  - Receive records and make any necessary arrangements for reservations and special functions in the restaurant. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent . - Previous customer service experience preferred. Work Environment and Context - Work schedule varies and willinclude working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Assistant General Manager   Supervise and manage hotel departments and oversee hotel operations as directed.    Potential Career Path    General Manager – Area General Manager –Regional Director of Operations   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests. - Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. - Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. - Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance. - Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax. - Coordinate with corporate accounting department to oversee payroll functions. - Oversee and ensure internal audit standards are met. - Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues. - Monitor and maintain the front office systems and equipment to ensure optimum performance. - Serve on the hotel’s safety committee. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate or Bachelor’s degree preferred. - Intermediate knowledge of overall hotel operations.  Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Director of Rooms Oversee all aspects of the rooms division with an emphasis on engineering and housekeeping operations in accordance with established guest service and sustainability standards. Potential Career Path    Assistant General Manager – General Manager   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Monitor front office financial operations and ensure compliance with accounting controls and procedures. - Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. - Supervise all guest services department managers. - Review correspondence from guests and incident logs and direct staff according to information obtained. - Oversee vendor and personnel contracts throughout the hotel. - Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate or Bachelor’s degree preferred. - 5 to 7 years related experience. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Housekeeping Supervisor   Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.   Potential Career Path    Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager Essential Job Functions - Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   - Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.) - Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly. - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.  - Issue cleaning supplies and equipment to associates. - On occasion, clean rooms or assist staff with cleaning rooms.  - Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendor.  - Supervise laundry employees, if applicable. - Prepare work schedules for HHM associates or provide vendor with anticipated occupancy to ensure proper staffing levels. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Practice safe work habits and wear protective safety equipment. - Assist in the breakfast area as needed. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience or equivalent training required. - Previous supervisory responsibility preferred. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.  What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Accounts Payable Specialist Process accounts payable to ensure timely and accurate payments are made to vendors.  Potential Career Path    Accounts Payable Supervisor – Staff Accountant – Regional Director of Accounting Essential Job Functions - Process invoices (and cut checks, as needed) in accordance with related policies and procedures to ensure timely and accurate payments to vendors. - Handle valid vendor inquiries timely and completely to ensure a high level of customer service to external customers. - Research internal customer inquiries in an appropriate and professional manner to provide a high level of customer service to internal customers. - Work independently and identify potential processing inefficiencies to improve departmental workflow. - Perform other duties as requested by management. Position Requirements - Associate’s degree in business or an equal combination of education and experience. - 2 years accounts payable experience preferred. Work Environment and Context - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Bell Person   Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.  Potential Career Path    Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager Essential Job Functions - Load and unload luggage carts. - Tag and store luggage. - Escort guest to hotel rooms. - Provide an overview of guest room, hotel services and amenities.  - Make deliveries to guest rooms. - Assist guest with room changes. - Stock pantry when necessary. - Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc. - Perform house attendant functions when staff shortages occur.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous customer experience required or equivalent training. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Banquet Server   Set up banquet rooms and serve food and/or beverages in accordance with established guest service and sustainability standards. Potential Career Path    Banquet Captain – Assistant Banquet Manager –Banquet Manager   Essential Job Functions - Set up banquet room as instructed by supervisor. - Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. - Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet. - Replenish beverages as necessary, and check with guests for overall satisfaction. - Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function. - Respond to guest special requests and resolve guest complaints. - Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent. - Food service experience a plus. - Ability to remember and recite menu items. Work Environment and Context - Work schedule varies and will include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It