Job Listings

Opportunity:  House Person   Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards. Your Growth Path      Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager Your Focus - Greet and acknowledge guests in a courteous and friendly manner. - Inspect assigned areas and perform cleaning tasks accordingly.  - Collect trash from the service landings and dispose of in outside trash dumpsters. - Vacuum and dust guest corridors. - Pick up bed and other linen from hotel floors and transport to the laundry collection site. - Deliver clean linen to assigned sections. - Report maintenance issues. - Maintain cleanliness and organization of guest areas. - Respond to guest inquiries and assistance. - Work as a room attendant when staffing shortages occur or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma preferred. - Previous housekeeping experience required or equivalent training preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas. - Usage of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Valet Parker   Greet guests upon arrival and departure and park and retrieve guests’ vehicles in accordance with established guest service and sustainability standards. Potential Career Path     Guest Service Agent – Bell Captain– Guest Service Manager   Essential Job Functions - Park guest vehicles and retrieve valet-parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicles. - Grasp, lift and/or carry or otherwise move packages, luggage or boxes up to 75 lbs. from cars, buses and vans, placing packages and luggage onto baggage carts or in a secure area for retrieval by bell staff. - Read luggage tags and provide claim tickets to ensure appropriate delivery. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - Previous related experience a plus. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Breakfast Cook   Prepare food items for complimentary food service, according to recipes and standards, while maintaining a safe and sanitary work environment.  Potential Career Path    Lead Cook – Sous Chef – Executive Chef – Food and Beverage Director   Essential Job Functions - Follow recipes to prepare food items accordingly. - Wash, peel, and cut fruits and vegetables; cut, trim, or clean meat. - Prepare appetizers, salads, or cold dishes. - Bake breads, rolls, or other baked goods. - Portion, arrange, and garnish food for comp food server or deliver to guests. - Maintain clean and sanitized work areas such as cutting boards, counters and work spaces. - Secure and store food items properly. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow safe food handling procedures.  - Follow guidelines related to sustainability practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous culinary experience or equivalent training required. - Department of Health Sanitation certificate may be required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Senior Sales Manager Manage accounts to achieve guest satisfaction and to solicit past and new business ensuring all revenue goals are achieved or exceeded.   Potential Career Path    Property Director of Sales – Area Director of Sales – Regional Director of Sales Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Maximize revenue by selling all facets of the hotel to previous, current and potential clients. - Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. - Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented. - Coordinate various departments' participation in servicing accounts. - Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. - Develop and conduct persuasive verbal sales presentations to prospective clients. - Articulate and leverage the benefits of the hotel to close sales opportunities. - Travel locally to conduct outside calls, promote the hotel and review competition. - Represent hotel at trade shows. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management. Position Requirements - Associate’s or Bachelor’s degree in Hospitality or related industry preferred. - Proven track record in sales required and previous hospitality sales experience preferred. Work Environment and Context - Work schedule varies and may include occasionally working on holidays and weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. - Moderate travel between hotel and client’s locations required. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Staff Accountant Prepare journal entries, detailed reports, account reconciliations, and perform other accounting functions in accordance with accounting policies and procedures.    Potential Career Path    Senior Accounting Manager - Regional Director of Accounting - Senior Director of Accounting and Shared Services   Essential Job Functions - Prepare or review ledger account reconciliations, including bank accounts, prepaid and other assets, liabilities and credit cards. - Monitor coding to ensure accuracy. - Adhere to internal financial controls as directed by the Company’s Sarbanes-Oxley narratives, including sales journal verifications, bank, general ledger and subsidiary ledger account reconciliations, revenue testing, and other tests and procedures as required. - Prepare and/or review general ledger entries and present financial reports on a monthly basis. - Prepare or assist in the preparation of various schedules and supporting documents as required. - Assist with other team activities, communicating both verbally and in writing with other team members and property-level associates. - Comply with attendance rules and be available to work outside established schedule as needed to meet critical deadlines. - Perform other job related duties as assigned.   Position Requirements - Formal training in accounting required. - Associate’s or Bachelor’s degree in accounting or business preferred. - Prior hospitality related experience preferred. - Must have working knowledge of Microsoft Office applications, including intermediate skills with Excel. - Ability to exercise judgment in the absence of the controller or assistant controller is required. - Excellent written and verbal communication skills. - 1 to 3 years of experience in accounting required.   Work Environment and Context - Requires sitting for extended periods, use of hands and fingers to operate computers and keyboards. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Staff Accountant   Prepare journal entries, detailed reports, account reconciliations, and perform other accounting functions in accordance with accounting policies and procedures.  Potential Career Path    Senior Staff Accountant – Shared Services Manager – Regional Accountant   Essential Job Functions - Prepare or review ledger account reconciliations, including bank accounts, prepaid and other assets, liabilities and credit cards. - Monitor coding to ensure accuracy. - Adhere to internal financial controls as directed by the Company’s Sarbanes-Oxley narratives, including sales journal verifications, bank, general ledger and subsidiary ledger account reconciliations, revenue testing, and other tests and procedures as required. - Prepare and/or review general ledger entries and present financial reports on a monthly basis. - Prepare or assist in the preparation of various schedules and supporting documents as required. - Assist with other team activities, communicating both verbally and in writing with other team members and property-level associates. - Comply with attendance rules and be available to work outside established schedule as needed to meet critical deadlines. - Perform other job related duties as assigned. Position Requirements - Formal training in accounting required. - Associate’s or Bachelor’s degree in accounting or business preferred. - Prior hotel experience preferred. Work Environment and Context - Requires sitting for extended periods, use of hands and fingers to operate computers and keyboards. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Assistant General Manager Supervise and manage hotel departments and oversee hotel operations as directed.    Your Growth Path General Manager – Area General Manager –Regional Director of Operations  Your Focus - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests. - Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. - Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. - Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance. - Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax. - Coordinate with the corporate accounting department to oversee payroll functions. - Oversee and ensure internal audit standards are met. - Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues. - Monitor and maintain the front office systems and equipment to ensure optimum performance. - Serve on the hotel’s safety committee. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Your Background and Skills - Associate or Bachelor’s degree preferred. - Intermediate knowledge of overall hotel operations.  Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.  What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Host   Greet and escort guests to restaurant tables in accordance with established guest service and sustainability standards. Your Growth Path   Food Server or Guest Service Agent – Restaurant Supervisor or Front Office Supervisor Your Focus - Meet and greet guests as they arrive, offer choice of seating, escort to the dining table and present menu. - Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. - Maintain proper set-up of the dining room. - Assist as needed or requested with service.  - Receive records and make any necessary arrangements for reservations and special functions in the restaurant. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills - High school diploma or equivalent . - Previous customer service experience preferred.   Work Environment and Context - Work schedule varies and will include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Catering Sales Manager   Sell and service banquet and meeting functions in order to achieve catering department goals.    Your Growth Path   Sales Manager – Director of Sales – Regional Director of Sales    Your Focus   - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Oversee all catering sales, targeted towards existing and new corporate and social markets. - Solicit new business, making prospecting calls and outside client visits. - Maximize revenue by selling all facets of the hotel, both orally, and in written form to previous, current and potential clients. - Handle account details ensuring all pertinent aspects of solicitation and closing are complete and documented. - Service accounts including BEO’s, and Group Resumes when necessary. - Prepare information for, meet with, and entertain clients as deemed appropriate to obtaining potential business from that account. - Provide an exceptional level of service and acquire the highest quality of catered products for our clients. - Communicate both verbally and in writing to provide clear direction to staff. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills   - Associate or bachelor’s degree in Hospitality or related industry preferred. - Proven track record in catering and banquet sales required.   Work Environment and Context   - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Barista Provide quality barista services in accordance with established guest service and sustainability standards.   Your Growth Path Head Barista– Host or Hostess – Guest Service Agent Your Focus - Take coffee, beverage and food orders, input orders into POS system, collect payment and prepare orders. - Bus coffee cart areas and tables. - Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas. - Ensure that appliances are turned on/off at the appropriate times. - Stock and maintain work areas. - Take orders, input orders into POS system, collect payment and prepare orders. - Clean dishes, utensils, work areas, tables and equipment throughout the day. - Obtain change required for expected business level.  Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts and secure bank. - Abide by all State, Federal and Corporate requirements pertaining to food & alcoholic beverages. - Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Your Background and Skills - High School diploma or equivalent. - Customer service experience preferred. - Barista experience a plus. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.    What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Spa Attendant   Maintain the cleanliness of the spa/fitness area which includes the spa, locker rooms, fitness room, and pool area and spa desk according to brand and sustainability standards. Potential Career Path    Lead Spa Attendant - Spa Concierge – Lead Spa Concierge Position Requirements - Immediately greet guest and offer to assist with their needs. - Maintains the cleanliness and order of the facility to include sweeping, mopping, and   vacuuming, and removing waste. - Restock all linens in locker rooms and appropriate guest areas. - Escort members/guests to changing areas in a courteous and timely manner and provides guests with an orientation to the facility. - Assist in conducting monthly inventory of spa operating and guests supplies as requested. - Effectively communicate details regarding the facility and its amenities to members and guests. - Communicate with management of any member, guest, or facility issues. - Follow sustainability guidelines and practices related to HHM’s Earth View program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High school diploma or comparable work experience. - Previous customer service experience or equivalent training required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Spa Attendant   Maintain the cleanliness of the spa/fitness area which includes the spa, locker rooms, fitness room, and pool area and spa desk according to brand and sustainability standards. Potential Career Path    Lead Spa Attendant - Spa Concierge – Lead Spa Concierge Position Requirements - Immediately greet guest and offer to assist with their needs. - Maintains the cleanliness and order of the facility to include sweeping, mopping, and   vacuuming, and removing waste. - Restock all linens in locker rooms and appropriate guest areas. - Escort members/guests to changing areas in a courteous and timely manner and provides guests with an orientation to the facility. - Assist in conducting monthly inventory of spa operating and guests supplies as requested. - Effectively communicate details regarding the facility and its amenities to members and guests. - Communicate with management of any member, guest, or facility issues. - Follow sustainability guidelines and practices related to HHM’s Earth View program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High school diploma or comparable work experience. - Previous customer service experience or equivalent training required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Restaurant Server   Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.  Your Growth Path   Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager Your Focus - Take food and beverage orders and place orders in the point of service system. - Ensure overall guest satisfaction. - Set and clear tables in dining areas. - Stock service stations with items such as ice, napkins, or straws. - Pick up orders from food preparation areas and ensure food is prepared accordingly.  - Prepare guest check and if appropriate complete payment transaction. - Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.   - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills - High School diploma or equivalent preferred. - Previous food and beverage experience required or equivalent training. - Knowledge of POS systems. - TIPS certification preferred.   HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program    Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.    What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Chief Engineer   Manage general and preventative maintenance functions to ensure guest service and sustainability standards are achieved and maintained throughout the hotel structure.       Potential Career Path    Area Chief Engineer – Regional Director of Engineering   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Conduct room inspections, and identify repair needs.  - Manage and coordinate bids, quotes and contracts for 3rd party vendors.  - Oversee small projects, or PIPS, and manage and report on the work progress.     - Install or repair sheet rock and other wall coverings. - Paint designated areas and items. - Install and replace basic electrical fixtures.  Replace light switches, receptacles, light bulbs, and fixtures. - Install, replace, and program televisions. - Perform minor plumbing functions. - Replace and repair heating and cooling pumps as well as preventative maintenance on units.                     - Troubleshoot and repair kitchen equipment. - Perform preventative maintenance on a scheduled basis and complete work orders as necessary; keep accurate records of PM’s on all rooms and equipment. - Maintain the building exterior and “curb appeal” of entire hotel grounds - Refurbish, paint and finish furniture and fixtures as needed. - Test, examine, and maintain hotel’s life safety systems to ensure they are 100% operational at all times. - Maintain repair and preventive maintenance records and coordinate compliance of service contracts. - Perform and maintain work to local, state and Federal codes. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma and/or trade school course work in related field preferred. - Previous supervisory engineer/maintenance experience required or equivalent training. - Certifications may be required. Work Environment and Context - Work schedule varies and may include working on holidays and weekends or alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, climbing, stooping, kneeling or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  House Person   Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards. Your Growth Path      Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager Your Focus - Greet and acknowledge guests in a courteous and friendly manner. - Inspect assigned areas and perform cleaning tasks accordingly.  - Collect trash from the service landings and dispose of in outside trash dumpsters. - Vacuum and dust guest corridors. - Pick up bed and other linen from hotel floors and transport to the laundry collection site. - Deliver clean linen to assigned sections. - Report maintenance issues. - Maintain cleanliness and organization of guest areas. - Respond to guest inquiries and assistance. - Work as a room attendant when staffing shortages occur or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma preferred. - Previous housekeeping experience required or equivalent training preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas. - Usage of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Housekeeping Supervisor   Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.   Your Growth Path   Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager Your Focus - Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   - Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.) - Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly. - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.  - Issue cleaning supplies and equipment to associates. - On occasion, clean rooms or assist staff with cleaning rooms.  - Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors.  - Supervise laundry employees, if applicable. - Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Practice safe work habits and wear protective safety equipment. - Assist in the breakfast area as needed. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills  - High School diploma preferred. - Previous housekeeping experience or equivalent training required. - Previous supervisory responsibility preferred.   HHM Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program    Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.    What We Believe  People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Line Cook   Prepare food items in accordance with production requirements and established guest service and sustainability standards. Your Growth Path    Lead Cook – Sous Chef – Assistant to the Head Chef   Your Focus - Prepare food of consistent quality following recipe cards and production and portion standards. - Begin food items that are prepared ahead of time, making sure not to over-prepare estimated needs. - Date all food containers and rotate per Hersha Hospitality standards, making sure that all perishables are kept at proper temperatures. - Check pars for shift use, determine necessary preparation, freezer pull and line set-up. Note any out-of-stock items or possible shortages. - Return all food items not used on the next shift to designated storage areas, being sure to cover and date all perishables. - Assist in setting up plans and actions to correct any food cost problems, and control food waste, loss and usage per Hersha Hospitality standards. - Operate, maintain and properly clean kitchen tools and equipment. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills - High school diploma or equivalent. - 2 years of related experience.   HHM Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program    Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Night Auditor   Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path   Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Your Focus - Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. - Keep records of room availability and guests' accounts, manually or using computers. - Prepare and distribute daily reports. - Audit and reconcile cashiers. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Input and update financial information into the BRAINS network. - Check guests in/out and perform Guest Service Agents tasks. - Respond to guest inquiries and resolve complaints.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma or equivalent preferred. - Previous night audit/accounting experience or equivalent training required. - Computer knowledge/Excel and arithmetic skills required. - FSD is a plus, required within 90 days of employment.   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Front Desk Supervisor   Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path   Assistant Front Office Manager – Front Office Manager – Assistant General Manager   Your Focus - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. - Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.  - Perform bookkeeping activities such as balancing accounts and conducting audits. - Make and confirm reservations. - Promote Hersha Hospitality and brand-specific marketing programs. - Greet guests immediately upon arrival; register and assign guests to hotel rooms. - Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Compute bills, collect payments, handle cash, and make change for guests. - Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills - Associate’s or Bachelor’s degree preferred. - 1 to 3 years of related experience.   Work Environment and Context  - Work schedule varies and may include working on all shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Area Director of Revenue Management   Develop room sales and distribution strategies and coordinate revenue management processes and procedures maximizing revenue for a group of hotels.   Your Growth Path Regional Director of Revenue Management – Vice President of Revenue Management   Your Focuses - Control room rates and availability in accordance with established guidelines to maximize occupancy and revenues. - Develop, communicate and implement sales strategies, mix of business, channel management, pricing strategies, as well as reservations systems and related policies - Prepare for and conduct weekly Revenue Management meetings involving rate and inventory strategies, transient/group pace, competitive business analysis and financial forecasts. - Initiate short and long term revenue forecasts and generate weekly and monthly critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability - Measure and analyze booking trends, pickup, no shows, and sources of business - Manage, produce and monitor rate strategy tiers, booking pace by Market Segment, GDS, inventory and monthly results - Work with the different departments to ensure similar goals, and implement action plans to achieve optimum revenue management - Establish and maintain meaningful external and internal relationships - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Your Background and Skills - College Degree Preferred. - At least 2 years of experience in the Revenue Management discipline. HHM Hotels Benefits and Perks   - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Technology Reimbursements - Employee Assistance and Wellness Program - Educational/Professional Development - Remote or Hybrid Work Options   Work Environment and Context - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. - Requires occasional to moderate travel. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It