Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Potential Career Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Host
Act as host providing guests with a full range of individualized service during hotel stay.
Potential Career Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Position Requirements
- Greet, register, and assign rooms to guests of the hotel.
- Verify customers' credit, and establish payment method.
- Make and confirm external reservations for dinner, entertainment, and transportation.
- Compute bills, collect payments, and make change for guests.
- Answer hotel phone and handle guest requests and inquiries.
- Transmit and receive messages, using telephones or PMS system.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Perform bookkeeping activities, such as balancing accounts.
- Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
- Act as a private lounge host.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits and use required safety equipment.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Perform other duties as requested by management.
Experience
- High School diploma or equivalent preferred.
- Previous customer service experience required or equivalent training.
- Dynamic, engaging and passionate personality with the ability to multi-task.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Night Auditor
Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.
Potential Career Path
Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager
Essential Job Functions
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Keep records of room availability and guests' accounts, manually or using computers.
- Prepare and distribute daily reports.
- Audit and reconcile cashiers.
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
- Input and update financial information into BRAINS network.
- Check guests/in out and perform Guest Service Agents tasks.
- Respond to guest inquiries and resolve complaints.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
-
Practice safe work habits and wear protective safety equipment.
-
Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Previous night audit/accounting experience or equivalent training required.
- Computer knowledge/Excel and arithmetic skills required.
- FSD is a plus, required within 90 days of employment.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Potential Career Path
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Essential Job Functions
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
- Perform bookkeeping activities such as balancing accounts and conducting audits.
- Make and confirm reservations.
- Promote Hersha Hospitality and brand-specific marketing programs.
- Greet guests immediately upon arrival; register and assign guests to hotel rooms.
- Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Compute bills, collect payments, handle cash, and make change for guests.
- Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Associate’s or Bachelor’s degree preferred.
- 1 to 3 years of related experience.
Work Environment and Context
- Work schedule varies and may include working on all shifts, holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Potential Career Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Position Requirements
- Immediately greet guest and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish method of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Experience
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Executive Chef
Manage the kitchen operations in accordance with established guest service, food quality and sustainability standards.
Potential Career Path
Director of Food & Beverage – Regional Director of Food & Beverage
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Establish priorities and assign production and preparation tasks to staff to execute.
- Review daily menu specials, banquet event orders and inventory food items for daily use.
- Requisition day’s supplies and ensure they are received and stored correctly. Communicate needs with purchasing and storeroom personnel.
- Ensure quality of products received.
- Meet with the Executive Steward to review equipment needs, banquet plate-up assistance, cleaning schedule/project status, and health/safety and sanitation follow-up.
- Ensure each kitchen work area is stocked with specified tools, supplies,equipment and that recipe cards, production schedules, plating
guides and photography are posted and current.
- Ensure staff prepares menu items following recipes and yield guides, in accordance with department standards.Develop new menu items,
test and write recipes.
- Observe guest reactions and confer with service staff to ensure guest satisfaction.
- Conduct frequent walk-throughs of each kitchen area and direct respective personnel to correct any deficiencies.
- Assist catering department with developing special menus for functions; meet with clients as requested.
- Review sales and food cost daily and ensure that excess items are utilized efficiently.
- Prepare weekly work schedules for all kitchen personnel in accordance with staffing guidelines and forecasted labor costs.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Degree or certificate in Culinary Arts and/or one to two years’ experience as an Executive Chef.
- Expertise in food product, presentation, quality and preparation along with menu concept and design.
Work Environment and Context
- Work schedule varies and will include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Bus Person
Set up and clear tables, stock all service stations, and assist food servers in accordance with established guest service and sustainability standards.
Potential Career Path
Food Runner – Restaurant Server– Restaurant Floor Manager
Essential Job Functions
- Clear dirty table settings and prepare table for resetting.
- Maintain stock and cleanliness of stations for all meal periods.
- Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary.
- Transport all dirty tableware from dining room to dishwashing area.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Potential Career Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Mini-Bar Attendant
Provide guests with a fully-stocked and well-maintained mini-bar on a consistent basis throughout their stay, while servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards.
Essential Functions
The following are specific contributions that must be developed during the training program in order to successful complete the program and be placed in a hotel:
- Inventory all guest mini-bars on a daily basis and post the appropriate charges to the room prior to guest departure.
- Clean the mini-bars on a regular basis.
- Inspect all equipment and ensure excellent working condition. If repairs are needed, inform the Engineering Staff.
- Maintain a fully stocked inventory of all mini-bar items.
- Stock the mini-bar cart with necessary items in order to complete rounds
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program .
- Practice safe work habits and use required safety equipment.
- Ensure overall guest satisfaction.
Position Requirements
- Requires organization and flexibility and a problem solving approach to all duties.
- Ability to be mobile for significant distances within building on the property.
- Must have the ability to communicate in English.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
- Ability to push/pull 60 lb motorized cart.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Turndown Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Potential Career Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: House Person
Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.
Potential Career Path
Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager
Essential Job Functions
- Greet and acknowledge guests in a courteous and friendly manner.
- Inspect assigned areas and perform cleaning tasks accordingly.
- Collect trash from the service landings and dispose of in outside trash dumpsters.
- Vacuum and dust guest corridors.
- Pick up bed and other linen from hotel floors and transport to laundry collection site.
- Deliver clean linen to assigned sections.
- Report maintenance issues.
- Maintain cleanliness and organization of guest areas.
- Respond to guest inquiries and assistance.
- Work as a room attendant when staffing shortages occur or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.
- Usage of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Engineer
Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.
Potential Career Path
Engineering Supervisor - Chief Engineer - Area Chief Engineer
Essential Functions
- Conduct room inspections and identify repair needs.
- Install or repair sheet rock and other wall coverings.
- Paint designated areas and items.
- Install and replace basic electrical fixtures, replace light switches, receptacles, and light bulbs.
- Repair furniture.
- Install, replace, and program televisions.
- Perform minor plumbing functions.
- Replace and repair heating and cooling pumps as well as preventative maintenance on units.
- Trace and repair all types of water lines.
- Troubleshoot and repair kitchen equipment.
- Maintain repair and preventative maintenance records.
- Perform and maintain work to local, state and Federal codes.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Work as a bell attendant in the event of staffing shortages or during peak check in/out periods.
- Follow Service Recovery Guidelines.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma and Trade school course work in related field preferred.
- Previous engineer/maintenance experience or equivalent training required.
Work Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Engineer
Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.
Potential Career Path
Engineering Supervisor - Chief Engineer - Area Chief Engineer
Essential Functions
- Conduct room inspections and identify repair needs.
- Install or repair sheet rock and other wall coverings.
- Paint designated areas and items.
- Install and replace basic electrical fixtures, replace light switches, receptacles, and light bulbs.
- Repair furniture.
- Install, replace, and program televisions.
- Perform minor plumbing functions.
- Replace and repair heating and cooling pumps as well as preventative maintenance on units.
- Trace and repair all types of water lines.
- Troubleshoot and repair kitchen equipment.
- Maintain repair and preventative maintenance records.
- Perform and maintain work to local, state and Federal codes.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Work as a bell attendant in the event of staffing shortages or during peak check in/out periods.
- Follow Service Recovery Guidelines.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma and Trade school course work in related field preferred.
- Previous engineer/maintenance experience or equivalent training required.
Work Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Potential Career Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Steward
Perform dishwashing and kitchen cleaning functions.
Potential Career Path
Cook or Stewarding Supervisor - Executive Steward or Sous Chef
Essential Job Functions
- Wash dishes, glassware, flatware, pots and pans.
- Operate dishwashing and other kitchen cleaning equipment.
- Place clean dishes, utensils, or cooking equipment in storage areas.
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
- Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
- Sweep and wash floors and clean trash cans.
- Sort and remove trash, placing it in designated pickup areas.
- Perform food preparation functions in the event to staffing shortages or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Previous stewarding experience required or equivalent training.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends, etc.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping and kneeling.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Potential Career Path
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Essential Job Functions
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
- Perform bookkeeping activities such as balancing accounts and conducting audits.
- Make and confirm reservations.
- Promote Hersha Hospitality and brand-specific marketing programs.
- Greet guests immediately upon arrival; register and assign guests to hotel rooms.
- Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Compute bills, collect payments, handle cash, and make change for guests.
- Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Associate’s or Bachelor’s degree preferred.
- 1 to 3 years of related experience.
Work Environment and Context
- Work schedule varies and may include working on all shifts, holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Sous Chef
Assist the Executive Chef in the preparation of food and oversight of kitchen operations in accordance with established food quality, guest service and sustainability standards.
Potential Career Path
Executive Sous Chef – Chef – Executive Chef
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Oversee preparation and production of menus, development and execution of recipes.
- Manage kitchen operations and assigned staff.
- Ensure staff prepares menu items following recipes and yield guides, in accordance with department standards.
- Develop new menu items, test and create recipes.
- Trains, develops and evaluates personnel with regard to proper use of standard kitchen equipment and tools, techniques and skills.
- Supervise kitchen personnel to ensure that methods of cooking, garnishes and portion sizes are as prescribed.
- Manage budget, monitor costs and operating needs in keeping with overall containment of unnecessary expenditures.
- Direct and develop skills of the team to the achievement of department and area goals.
- Evaluate all direct reports and conduct introductory period and annual performance reviews.
- Maintain an open door policy and address all team member issues and/or concerns in a timely manner.
- Conduct divisional/departmental staff meetings on a monthly basis.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Degree or certification from an accredited culinary program preferred.
- 3 years experience in a managerial position of an upscale and/or high volume food service establishment required.
Work Environment and Context
- Work schedule varies and will include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, using fingers and hands, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Steward
Perform dishwashing and kitchen cleaning functions.
Potential Career Path
Cook or Stewarding Supervisor - Executive Steward or Sous Chef
Essential Job Functions
- Wash dishes, glassware, flatware, pots and pans.
- Operate dishwashing and other kitchen cleaning equipment.
- Place clean dishes, utensils, or cooking equipment in storage areas.
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
- Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
- Sweep and wash floors and clean trash cans.
- Sort and remove trash, placing it in designated pickup areas.
- Perform food preparation functions in the event to staffing shortages or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Previous stewarding experience required or equivalent training.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends, etc.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping and kneeling.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Food and Beverage Supervisor
Supervise the daily operations of food and beverage outlets and services including food quality, customer satisfaction, associate schedules and their performance in accordance with established restaurant and guest service standards.
Potential Career Path
Food and Beverage Manager - Food and Beverage Director
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Monitor product quality and guest satisfaction in food and beverage outlets and services, ensuring food quality is consistent, appealing, and prepared to guest specifications.
- Ensure the restaurant and other F&B services comply with sanitation and safety standards for guests and associates.
- Interact with guests to obtain feedback on quality of service and food in outlet.
- Perform service functions during periods of high volume or staffing shortages.
- Assist with maintaining proper par levels and inventories of food and beverage supplies such as linen, glassware, silverware, china, condiments, etc.
- Ensure staff abides by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
- Ensure all equipment is in working order; report malfunctions and follow up on repairs.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Minimum one year of experience in supervisory role in a restaurant or banquet setting, coupled with food service background at the a server level required.
- Knowledge of bar service and liquor inventory controls required.
- Experience with Micro’s point of sales system strongly preferred.
Work Environment and Context
- Work schedule varies and may include working varied shifts, holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Sous Chef
Assist the Executive Chef in the preparation of food and oversightof kitchen operations in accordance with established food quality, guest service and sustainability standards.
Potential Career Path
Executive Sous Chef – Chef – Executive Chef
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Oversee preparation and production of menus, development and execution of recipes.
- Manage kitchen operations and assigned staff.
- Ensure staff prepares menu items following recipes and yield guides, in accordance with department standards.
- Develop new menu items, test and create recipes.
- Trains, develops and evaluates personnel with regard to proper use of standard kitchen equipment and tools, techniques and skills.
- Supervise kitchen personnel to ensure that methods of cooking, garnishes and portion sizes are as prescribed.
- Manage budget, monitor costs and operating needs in keeping with overall containment of unnecessary expenditures.
- Direct and develop skills of the team to the achievement of department and area goals
- Evaluate all direct reports and conduct introductory period and annual performance reviews.
- Maintain an open door policy and address all team member issues and/or concerns in a timely manner.
- Conduct divisional/departmental staff meetings on a monthly basis.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Degree or certification from an accredited culinary program preferred.
- 3 years experience in a managerial position of an upscale and/or high volume foodservice establishment required.
Work Environment and Context
- Work schedule varies and will include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, using fingers and hands, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
