Job Listings

Opportunity:  Security Officer   Perform protective and enforcement functions in a friendly and courteous manner to maintain a safe and secure hotel environment.   Potential Career Path    Security Supervisor/Manager – Director of Security Essential Job Functions - Patrol designated hotel areas. - Respond to disturbances and emergency situations.   - Maintain daily activity log. - Maintain confidentiality with respect to guest and employee incidents. - Prepare incident and other reports and communicate all related information to hotel management. - Access secured areas for authorized personnel. - Complete incident/accident reports in a clear and concise manner. - Escort guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Monitor TV cameras, if applicable. - Perform bell person tasks and assist guests with luggage. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent and/or experience in a hotel or related field preferred. - Prior security experience desirable.  - CPR/First Aid preferred.  Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching and climbing stairs. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Security Officer   Perform protective and enforcement functions in a friendly and courteous manner to maintain a safe and secure hotel environment.   Potential Career Path    Security Supervisor/Manager – Director of Security Essential Job Functions - Patrol designated hotel areas. - Respond to disturbances and emergency situations.   - Maintain daily activity log. - Maintain confidentiality with respect to guest and employee incidents. - Prepare incident and other reports and communicate all related information to hotel management. - Access secured areas for authorized personnel. - Complete incident/accident reports in a clear and concise manner. - Escort guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Monitor TV cameras, if applicable. - Perform bell person tasks and assist guests with luggage. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent and/or experience in a hotel or related field preferred. - Prior security experience desirable.  - CPR/First Aid preferred.  Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching and climbing stairs. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Public Area Attendant   Maintain cleanliness of public areas in accordance with established guest service and sustainability standards.   Potential Career Path    Room Inspector – Housekeeping Supervisor – Executive Housekeeper   Essential Job Functions - Clean all hard and textile surfaces and restrooms within public space; and respond to guest room requests. - Ensure internal windows and doorways are free of fingerprints and smudges. - Ensure that furniture and hard surfaces of public areas are clean and organized. - Ensure floors are free of debris. - Clean any carpet spots. - Ensure all surfaces of elevators are clean and free of debris. - Empty all waste receptacles in public areas. - Clean employee break room and employee restroom. - Utilize chemicals according to directions and familiarize self with all Material Safety Data Sheets. - Follow procedures concerning protection against blood borne pathogens. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - Previous related experience preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Banquet Server   Set up banquet rooms and serve food and/or beverages in accordance with established guest service and sustainability standards. Potential Career Path    Banquet Captain – Assistant Banquet Manager –Banquet Manager   Essential Job Functions - Set up banquet room as instructed by supervisor. - Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. - Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet. - Replenish beverages as necessary, and check with guests for overall satisfaction. - Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function. - Respond to guest special requests and resolve guest complaints. - Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent. - Food service experience a plus. - Ability to remember and recite menu items. Work Environment and Context - Work schedule varies and will include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  This position  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards.   Potential Career Path    Assistant Front Office Manager – Front Office Manager – Assistant General Manager   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. - Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.  - Perform bookkeeping activities such as balancing accounts and conducting audits. - Make and confirm reservations. - Promote Hersha Hospitality and brand-specific marketing programs. - Greet guests immediately upon arrival; register and assign guests to hotel rooms. - Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Compute bills, collect payments, handle cash, and make change for guests. - Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate’s or Bachelor’s degree preferred. - 1 to 3 years of related experience. Work Environment and Context - Work schedule varies and may include working on all shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Area Sales Manager   Manage accounts for a group of hotels, to achieve guest satisfaction, and to solicit past and new business ensuring all revenue goals are achieved or exceeded.   Potential Career Path    Director of Sales – Area Director of Sales – Regional Director of Sales   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Maximize revenue by selling all facets of the hotel to previous, current and potential clients. - Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. - Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented. - Coordinate various departments' participation in servicing accounts. - Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. - Develop and conduct persuasive verbal sales presentations to prospective clients. - Articulate and leverage the benefits of the hotel to close sales opportunities. - Travel locally to conduct outside calls, promote the hotel and review competition. - Represent hotel at trade shows. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management Position Requirements - Associate or Bachelor’s degree in Hospitality or related industry preferred. - Proven track record in sales required and previous hospitality sales experience preferred. Work Environment and Context - Work schedule varies and may include occasionally working on holidays, weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. - Moderate travel between hotels and client’s locations required.  What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Banquet Chef   Plan, organize, and direct the work of associates in the banquet kitchen department, ensuring quality food preparation for banquet and catering events.  Develop creative and trendy banquet menus and corresponding recipes that result in a high level of guest satisfaction, while meeting food and labor cost metrics.    Potential Career Path    Executive Chef –Food and Beverage Director   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Supervise the production and preparation of food items for banquet functions as stated on banquet event order forms (BEO’s). - Requisition and order food and other products required to meet BEO specifications. - Create recipes for banquet and catered functions and train staff to accurately produce banquet food. - Maintain budgeted food cost. - Manage staffing levels in accordance with food preparation demands to ensure guest satisfaction and labor cost objectives are met. - Maintain proper inventory by establishing and enforcing inventory control procedures that enable staff to meet food production requirements. - Ensure the safe storage of food products to minimize waste and meet food safety standards. - Maintain cleanliness of all banquet kitchen facilities. - Ensure kitchen staff has appropriate required certification, licensing and training. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Culinary degree preferred. - Minimum four years’ banquet production experience with supervisory Work Environment and Context - Work schedule varies and will include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: People Support Coordinator   Performs administrative tasks to support talent acquisition, onboarding, employee relations, benefit administration, and training functions.    Potential Career Path      People Support Generalist – People Support Manager – People Support Director   Essential Job Functions - Process, verify and maintain employee and applicant documentation in human resources information systems. - Record and process employee status changes and benefits elections. - Compile and report employee and applicant data. - Assist with new hire paperwork and the on-boarding process. - Explain company human resources policies and procedures to employees and applicants. - Assist employees and applicants with completing required forms and procedures. - Coordinate employee communications. - Assist in planning employee events and informational meetings. - Provide administrative support to human resources management staff. - Prepare for and/or conduct new employee orientations. - Complete special projects such as open enrollment, hotel integrations, and employee review process. - Maintain current human resources knowledge and training. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits. - Perform other duties as requested by management. Position Requirements - Associates or Bachelors degree preferred. An equivalent combination of education, training, and experience is required.  - Three years administrative support experience. - Two years human resources experience. - Strong knowledge of all applicable federal, state and local employment, health and safety regulations. - Proficiency with Microsoft Office and Outlook. Work Environment and Context - Requires sitting for extended periods, use of hands and fingers to operate computers and keyboards. - Includes occasional travel. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Potential Career Path    Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Essential Job Functions - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling,  lifting up to 20 pounds and use of cleaning chemicals. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Laundry Attendant   Perform laundry cleaning activities in accordance with established brand/hotel guest service and sustainability standards ensuring a high level of guest satisfaction.  Potential Career Path    Room Attendant – Housekeeping Supervisor – Executive Housekeeper   Essential Job Functions - Sort, count, and pre-treat soiled linen in preparation for laundering. - Load and unload washers and dryers. - Maintain equipment as trained. - Fold, store and distribute towels and linens. - Practice safe work habits and wear protective safety equipment.  - Assist with other housekeeping tasks in the event of staffing shortages. - Maintain clean work area. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - No formal education needed.  - Prior housekeeping experience desirable.  Work Environment and Context - Work schedule varies and may include working on holidays, weekends or alternate shifts. - Requires standing for extended periods, walking, pushing, pulling bending, kneeling, lifting up to 50 pounds, reaching, kneeling and bending. - Operate heavy machinery and use cleaning chemicals. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Potential Career Path    Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Essential Job Functions - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling,  lifting up to 20 pounds and use of cleaning chemicals. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Engineer   Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Potential Career Path    Engineering Supervisor - Chief Engineer - Area Chief Engineer Essential Functions - Conduct room inspections and identify repair needs. - Install or repair sheet rock and other wall coverings. - Paint designated areas and items. - Install and replace basic electrical fixtures, replace light switches, receptacles, and light bulbs. - Repair furniture. - Install, replace, and program televisions. - Perform minor plumbing functions. - Replace and repair heating and cooling pumps as well as preventative maintenance on units. - Trace and repair all types of water lines. - Troubleshoot and repair kitchen equipment. - Maintain repair and preventative maintenance records. - Perform and maintain work to local, state and Federal codes. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Work as a bell attendant in the event of staffing shortages or during peak check in/out periods. - Follow Service Recovery Guidelines. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma and Trade school course work in related field preferred. - Previous engineer/maintenance experience or equivalent training required. Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Bartender   Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction.   Potential Career Path    Beverage Manager/Restaurant Supervisor – Restaurant Manager – Food & Beverage Manager   Essential Functions - Maintain clean and organize bar areas. - Slice and pit fruit for garnishing drinks. - Check identification of customers to verify age requirements for purchase of alcohol. - Prepare and serve drink and/or food orders. - If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas. - Issue guest check and complete payment process.  - Follow standards for identifying and managing intoxicated guests.  - Complete beverage requisitions to maintain par levels as needed. - Complete required side work prior to shift end. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Assist with taking beverage inventory.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High school diploma preferred. - TIPS certified a plus. - Previous bartending/mixologist experience required or equivalent training. - Food Sanitation certificate a plus, required within 90 days of employment. Work Context - Work schedule varies and may include working on holidays, weekends and different shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms.    What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It      

Opportunity:  Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards.   Potential Career Path    Assistant Front Office Manager – Front Office Manager – Assistant General Manager   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. - Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.  - Perform bookkeeping activities such as balancing accounts and conducting audits. - Make and confirm reservations. - Promote Hersha Hospitality and brand-specific marketing programs. - Greet guests immediately upon arrival; register and assign guests to hotel rooms. - Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Compute bills, collect payments, handle cash, and make change for guests. - Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate’s or Bachelor’s degree preferred. - 1 to 3 years of related experience. Work Environment and Context - Work schedule varies and may include working on all shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Potential Career Path    Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Essential Job Functions - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling,  lifting up to 20 pounds and use of cleaning chemicals. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Steward   Perform dishwashing and kitchen cleaning functions. Potential Career Path    Cook or Stewarding Supervisor - Executive Steward or Sous Chef  Essential Job Functions - Wash dishes, glassware, flatware, pots and pans. - Operate dishwashing and other kitchen cleaning equipment. - Place clean dishes, utensils, or cooking equipment in storage areas. - Maintain kitchen work areas, equipment, or utensils in clean and orderly condition. - Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars. - Sweep and wash floors and clean trash cans. - Sort and remove trash, placing it in designated pickup areas. - Perform food preparation functions in the event to staffing shortages or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous stewarding experience required or equivalent training. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends, etc. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping and kneeling. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Director of Sales    Develop and execute strategic sales plans through direct sales, marketing, e-commerce channels, public relations, and community partnerships.   Potential Career Path    Area Director of Sales – Regional Director of Sales – Corporate Director of Sales – VP Sales   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Use internal and external resources and data to develop strategic plans to incorporate all business segments. - Understand sales and business processes, support corporate and hotel goals and contribute to enhancement of customer value. - Identify customer business requirements and craft customer offers, which result in increased revenue share for the hotel. - Monitor achievement of objectives for the sales team and take appropriate action to correct shortfalls versus the annual marketing plan. - Achieve annual hotel revenue goals as agreed upon and established in the annual budget. - Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. - Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. - Articulate and leverage the benefits of the hotel to close sales opportunities. - Prepare and maintain a current annual marketing plan with measurable and specific initiatives detailed to maintain and grow each business segment. - Accept leadership responsibilities by modeling proper selling techniques, effective development of others and commitment to industry, and personal development. - Develop effective presentations (orally and written) where ideas, opinions, recommendations and conclusions are clearly understood. - Travel locally to conduct outside calls, promote the hotel, and review competition. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management. Position Requirements - Four-year college degree required; additional/advanced degree coursework in business administration, marketing and communications a plus. - Previous sales experience in a comparable hotel size and scope required with operations experience preferred. - Public relations and community marketing experience required. - Proficient in use of Excel, Word, Delphi and access database tools. Work Environment and Context - Work schedule varies and may include occasionally working on holidays, weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. - Moderate travel between hotel and client’s locations required. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It