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Search Results Page 31 of 61

Job Locations US-TX-Terrell
Opportunity:  Night Auditor   Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path   Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Your Focus - Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. - Keep records of room availability and guests' accounts, manually or using computers. - Prepare and distribute daily reports. - Audit and reconcile cashiers. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Input and update financial information into the BRAINS network. - Check guests in/out and perform Guest Service Agents tasks. - Respond to guest inquiries and resolve complaints.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma or equivalent preferred. - Previous night audit/accounting experience or equivalent training required. - Computer knowledge/Excel and arithmetic skills required. - FSD is a plus, required within 90 days of employment.   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-53048
Property Name
Holiday Inn Express & Suites - Terrell
Job Locations US-WA-Seattle
Opportunity: Sales Manager Our Sales Team is a small but mighty one, providing you a great opportunity to make an impact as an individual contributor in a tight team! We pride ourselves to provide an inclusive and well-balanced culture for a new team member to thrive.  Your duties will include strengthening our reputation in the market, soliciting new accounts as well as maintaining strong relationships with existing ones, be part of strategic sales business plans and drive sales volume to budgeted levels and beyond in group or business travel segments depending on team strengths and dynamic. In addition to being an excellent communicator, our ideal candidate will also have to demonstrate exceptional negotiation skills and creativity to capture the ideal pieces of business.  If you are interested in embarking on an exciting journey as part of an exceptional team of hoteliers, looking to explore and push boundaries, help to deploy dynamic business strategies with high impact, and tackle a repositioning of one of the finest hotels in the market, you have found your challenge!    Essential Job Functions - Model proper selling techniques and commit to your personal sales goal in respected segment(s). - Achieve quarterly team goals by sourcing new accounts, maximize current portfolios and enable the ideal group business that supports the overall hotel revenue goals.  - Travel to conduct outside calls, mostly local but also attend essential trade shows occasionally, promoting the hotel and review competition frequently. - Identify customer business requirements and craft customer offers, which result in increased revenue share for the hotel. - Use internal and external resources and data to develop strategic plans to incorporate all business segments. - Understand sales and business processes including contract templates, support corporate and hotel goals and contribute to the enhancements of customer values. - Achieve annual hotel revenue goals as agreed upon and established in the annual budget. - Maintain hotel relationships with key accounts to increase customer satisfaction and account production. Create and maintain an effective network in the local market to gain insight and share best practices. Tight and fruitful relationships with local CVB (Visit Seattle) is key.  - Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.  - Articulate and leverage the unique benefits of the hotel to close sales opportunities. - Effectively partner with the off-site revenue management team and on-site analyst to implement sales strategies, mix of business, channel management, and pricing strategies for groups or corporate accounts.   Position Requirements - Hotel sales, group or business travel experience; additional/advanced degree coursework in business administration, marketing, revenue management and communications a plus. - Previous sales experience in a comparable boutique or luxury hotel of our size and scope required with operations experience preferred. - Proficiency with standard Microsoft Office. Ability to perform critical analysis. Knowledge of Salesforce a plus, Opera or similar PMS, relevant RMS knowledge, Demand360, Knowland and other industry-wide database tools. - Experience in the Seattle market is a plus.   Work Environment and Context - Work schedule varies and may include occasionally working on holidays, and/or weekends depending on business needs. - Possible hotel site tours during off hours. - On-site role located in the South Lake Union neighborhood.     Benefits and Perks - Quarterly Incentive (criteria exclusively sales segment focused) with Additional Annual Incentive Kicker  - Outstanding Medical, Dental and Vision Health Insurance - Free Basic Life Insurance & Employee Assistance and Wellness Program - Paid Time Off - 401k Company Match - Travel Discounts at HHM (domestic) & Pan Pacific Hotels (international)  - Technology Reimbursements - Free Secured Garage Parking - Complimentary Dry Cleaning
ID
2024-53047
Property Name
Pan Pacific Seattle
Minimum
USD $70,000.00/Yr.
Maximum
USD $75,000.00/Yr.
Job Locations US-TX-Wichita Falls
Opportunity:  Chief Engineer   Manage general and preventative maintenance functions to ensure guest service and sustainability standards are achieved and maintained throughout the hotel structure.       Your Growth Path Area Chief Engineer – Regional Director of Engineering   Your Focus   - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Conduct room inspections, and identify repair needs.  - Manage and coordinate bids, quotes and contracts for 3rd party vendors.  - Oversee small projects, or PIPS, and manage and report on the work progress.     - Install or repair sheet rock and other wall coverings. - Paint designated areas and items. - Install and replace basic electrical fixtures.  Replace light switches, receptacles, light bulbs, and fixtures. - Install, replace, and program televisions. - Perform minor plumbing functions. - Replace and repair heating and cooling pumps as well as preventative maintenance on units.                     - Troubleshoot and repair kitchen equipment. - Perform preventative maintenance on a scheduled basis and complete work orders as necessary; keep accurate records of PM’s on all rooms and equipment. - Maintain the building exterior and “curb appeal” of entire hotel grounds - Refurbish, paint and finish furniture and fixtures as needed. - Test, examine, and maintain hotel’s life safety systems to ensure they are 100% operational at all times. - Maintain repair and preventive maintenance records and coordinate compliance of service contracts. - Perform and maintain work to local, state and Federal codes. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills   - High School diploma and/or trade school course work in related field preferred. - Previous supervisory engineer/maintenance experience required or equivalent training. - Certifications may be required.   Work Environment and Context   - Work schedule varies and may include working on holidays and weekends or alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, climbing, stooping, kneeling or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-53042
Property Name
Courtyard - Wichita Falls
Job Locations US-DC-Washington
Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path   Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-53029
Property Name
Fairfield Inn & Suites by Marriott Washington, DC/Downtown
Job Locations US-FL-Orlando | US-FL-Orlando | US-FL-Orlando | US-FL-Orlando
Opportunity:  Overnight Manager/Night Auditor   Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent  tasks and duties. Potential Career Path    Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager/Accounting Manager Essential Job Functions - Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. - Keep records of room availability and guests' accounts, manually or using computers. - Prepare and distribute daily reports. - Audit and reconcile cashiers. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Input and update financial information into BRAINS network. - Check guests/in out and perform front office tasks. - Respond to guest inquiries and resolve complaints.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous night audit/accounting experience or equivalent training required. - Computer knowledge/Excel and arithmetic skills required. - FSD is a plus, required within 90 days of employment. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-53028
Property Name
SpringHill Suites Orlando Theme Parks/Lake Buena Vista
Job Locations US-FL-St. Petersburg
Opportunity:  Restaurant Server   Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.  Your Growth Path   Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager Your Focus - Take food and beverage orders and place orders in the point of service system. - Ensure overall guest satisfaction. - Set and clear tables in dining areas. - Stock service stations with items such as ice, napkins, or straws. - Pick up orders from food preparation areas and ensure food is prepared accordingly.  - Prepare guest check and if appropriate complete payment transaction. - Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.   - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills - High School diploma or equivalent preferred. - Previous food and beverage experience required or equivalent training. - Knowledge of POS systems. - TIPS certification preferred.   HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program    Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.    What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-53025
Property Name
Hilton St. Petersburg Carillon Park
Job Locations US-VA-Williamsburg
Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path   Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2024-53024
Property Name
Residence Inn by Marriott - Williamsburg
Job Locations US-MT-Big Sky
Opportunity:  Bartender Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction. Your Growth Path   Beverage Manager/Restaurant Supervisor – Restaurant Manager – Food & Beverage Manager Your Focus - Maintain clean and organize bar areas. - Slice and pit fruit for garnishing drinks. - Check identification of customers to verify age requirements for purchase of alcohol. - Prepare and serve drink and/or food orders. - If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas. - Issue guest check and complete payment process.  - Follow standards for identifying and managing intoxicated guests.  - Complete beverage requisitions to maintain par levels as needed. - Complete required side work prior to shift end. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Assist with taking beverage inventory.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Your Background and Skills - High school diploma preferred. - TIPS certified a plus. - Previous bartending/mixologist experience required or equivalent training. - Food Sanitation certificate a plus, required within 90 days of employment. Work Context - Work schedule varies and may include working on holidays, weekends and different shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms.  What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2023-53022
Property Name
Block 3
Job Locations US-FL-Orlando
Opportunity:  Night Auditor Supervisor   Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent  tasks and duties. Potential Career Path    Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Essential Job Functions   - Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. - Keep records of room availability and guests' accounts, manually or using computers. - Prepare and distribute daily reports. - Supervise and train any night auditor working same shift.  - Audit and reconcile cashiers. - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Input and update financial information into BRAINS network. - Check guests/in out and perform Guest Service Agents tasks. - Respond to guest inquiries and resolve complaints.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.       Position Requirements   - High School diploma or equivalent preferred. - Previous night audit/accounting experience or equivalent training required. - Computer knowledge/Excel and arithmetic skills required. - FSD is a plus, required within 90 days of employment. - 1 to 3 years of related experience.   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  
ID
2023-53010
Property Name
TownePlace Suites Orlando Theme Parks/Lake Buena Vista
Minimum
USD $19.00/Hr.
Maximum
USD $20.00/Hr.
Job Locations US-WA-Seattle
Opportunity: Senior Sales Manager Our Sales Team is a small but mighty one, providing you a great opportunity to make an outsized impact as an individual contributor in a tight team! We pride ourselves to provide an inclusive and well balanced culture for a new team member to thrive.  Your duties will include strengthening our reputation in the market, soliciting new accounts as well as maintaining strong relationships with existing ones, be part of strategic sales business plans and drive sales volume to budgeted levels and beyond in group or business travel segments depending on team strengths and dynamic. In addition to being an excellent communicator, our ideal candidate will also have to demonstrate exceptional negotiation skills and creativity to capture the ideal pieces of business.  If you are interested in embarking on an exciting journey as part of an exceptional team of hoteliers, looking to explore and push boundaries, help to deploy dynamic business strategies with high impact, and tackle a repositioning of one of the finest hotels in the market, you have found your challenge!  Essential Job Functions   - Model proper selling techniques and commit to your personal sales goal in respected segment(s). - Achieve quarterly team goals by sourcing new accounts, maximize current portfolios and enable the ideal group business that supports the overall hotel revenue goals.  - Travel to conduct outside calls, mostly local but also attend essential trade shows occasionally, promoting the hotel and review competition frequently. - Identify customer business requirements and craft customer offers, which result in increased revenue share for the hotel. - Use internal and external resources and data to develop strategic plans to incorporate all business segments. - Understand sales and business processes including contract templates, support corporate and hotel goals and contribute to the enhancements of customer values. - Achieve annual hotel revenue goals as agreed upon and established in the annual budget. - Maintain hotel relationships with key accounts to increase customer satisfaction and account production. Create and maintain an effective network in the local market to gain insight and share best practices. Tight and fruitful relationships with local CVB (Visit Seattle) is key.  - Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.  - Articulate and leverage the unique benefits of the hotel to close sales opportunities. - Effectively partnership with the off-site revenue management team and on-site analyst to implement sales strategies, mix of business, channel management, and pricing strategies for groups or corporate accounts.   Position Requirements - Minimum of four (4) years of hotel sales, group or business travel experience; additional/advanced degree coursework in business administration, marketing, revenue management and communications a plus. - Previous sales experience in a comparable boutique or luxury hotel of our size and scope required with operations experience preferred. - Past work with sustainably driven brands is ideal but not required.  - Proficiency with standard Microsoft Office. Ability to perform critical analysis. Knowledge of Salesforce a plus, Opera or similar PMS, relevant RMS knowledge, Demand360, Knowland and other industry-wide database tools. - Experience in the Seattle market is a plus.   Work Environment and Context   - Work schedule varies and may include occasionally working on holidays, and/or weekends depending on business needs. - Possible hotel site tours during off hours. - On-site key leadership role located in the South Lake Union neighborhood.   Benefits and Perks   - Quarterly Incentive (criteria exclusively sales segment focused) with Additional Annual Incentive Kicker  - Outstanding Medical, Dental and Vision Health Insurance - Free Basic Life Insurance & Employee Assistance and Wellness Program - Paid Time Off - 401k Company Match - Travel Discounts at HHM (domestic) & Pan Pacific Hotels (international)  - Technology Reimbursements - Free Secured Garage Parking - Complimentary Dry Cleaning
ID
2023-53007
Property Name
Pan Pacific Seattle
Minimum
USD $85,000.00/Yr.
Maximum
USD $90,000.00/Yr.
Job Locations US-FL-Coral Gables
Opportunity:   eCommerce Marketing Specialist   Responsible for the day to day, hands-on management and execution of eCommerce marketing tactics, strategies, and promotions while working cooperatively with other stakeholders regional to advance the hotels goals and objectives.      Position Requirements - Manage and drive overall digital marketing strategies including search engine optimization (SEO), search engine marketing (SEM), and social presence (social reputation and social media). - Remain actively involved in ongoing and annual electronic distribution strategy and planning to maximize online revenue and profitability. - Provide local market insights and recommendations. - Analyze and report monthly digital performance metrics and broader hotel performance data to stakeholders. - Assist/Oversee/Manage hotel listings and content on online travel agency websites in partnership with the Revenue Management Department. - Direct local marketing initiatives such as Google+ Local, Yahoo, and Bing listings. - Lead project life cycle through requirements gathering, design, development, testing, and launch. - Support Sales and Revenue Department regarding promotional and tactical marketing, e-Tools, and electronic media. - Maintain clear lines of communication with property leaders, Internet marketing vendors, Revenue Management and Sales teams to ensure clear scope and project progress. - Research and help to identify business opportunities for technologies and tools which enable operational efficiencies and report findings and conclusions. - Constantly update job knowledge by participating in educational opportunities (conference, workshops, and industry events), reading professional publication, and maintaining network of industry players. Experience - 2-3 years of Internet marketing or eCommerce experience in hospitality industry or related field. - Bachelor’s Degree in Hospitality or Hospitality marketing a plus. - Strong understanding of traditional and online marketing. - Content Management and web analytics experience. - Knowledge of website production with a firm grasp of website fundamentals. - Ability to independently manage multiple tasks and projects. - Demonstrates self-confidence, energy, and enthusiasm. - Two or more years of experience analyzing and reporting web traffic and eCommerce sales metrics. - Fully up to date on current eCommerce sales tools and techniques. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching, use of hands and fingers to operate computers.  Ability to see and hear. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  
ID
2023-53005
Property Name
THesis Hotel Miami
Job Locations US-CA-Pasadena
Opportunity:  Front Desk Manager   Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.   Potential Career Path    Front Office Manager – Rooms Division Manager – Assistant General Manager   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Oversee all front office operations in the absence of the Assistant General Manager.  - Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests. - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Respond to brand Guest Alerts for resolution as needed. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays. - Assist in hotel food and beverage when needed, where applicable. - Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures. - Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts. - Review correspondence from guests and incident logs; direct staff according to information obtained. - Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff. - Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained. - Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained. - Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate’s or Bachelor’s degree preferred. - 1 to 3 years hospitality related experience, including front desk operations experience. Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2023-53000
Property Name
The Hotel Dena
Minimum
USD $66,560.00/Yr.
Maximum
USD $70,000.00/Yr.
Job Locations US-FL-Orlando
Opportunity:  Front Desk Supervisor   Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path   Assistant Front Office Manager – Front Office Manager – Assistant General Manager   Your Focus - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. - Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.  - Perform bookkeeping activities such as balancing accounts and conducting audits. - Make and confirm reservations. - Promote Hersha Hospitality and brand-specific marketing programs. - Greet guests immediately upon arrival; register and assign guests to hotel rooms. - Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Compute bills, collect payments, handle cash, and make change for guests. - Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills - Associate’s or Bachelor’s degree preferred. - 1 to 3 years of related experience.   Work Environment and Context  - Work schedule varies and may include working on all shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2023-52994
Property Name
Holiday Inn Resort Orlando Suites - Waterpark
Job Locations US-PA-Philadelphia
Opportunity:  Driver Safely transport guests between the hotel and various locations, providing courteous and timely service. Maintain the cleanliness and proper functioning of the vehicle while ensuring a positive and comfortable experience for guests. Your Growth Path Bell Person/Door Person/Guest Service Agent – Guest Service Supervisor Your Focus - Greet guests in a warm and friendly manner immediately upon interaction.   - Transport guests safely to and from airport or other locations by driving shuttle vans or other vehicles. - Provide information regarding the local community upon request.  - Load and unload guest luggage and other materials. - Complete required transportation logs. - Report vehicle mechanical problems immediately. - Obey traffic laws and follow established traffic and transportation procedures. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Work as a Bell Attendant during staffing shortages or peak check/in out periods. - Follow sustainability guidelines and practices related to HHM Hotels’ EarthView program. - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Your Background and Skills - This position will also include driving the hotel shuttle within the local area. A current & valid driver's license is required, with no moving violations on your driving record. - High School diploma preferred. - Driving record free of serious infractions. Work Context Requires sitting for extended periods, driving using hands and feet, pushing, lifting up to 50 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2023-52987
Property Name
Homewood Suites - University City
Job Locations US-WA-Renton | US-WA-Bellevue
Opportunity:  Sales and Catering Coordinator   Performs administrative functions in support of property sales and catering team in an effort to provide timely and accurate service to internal departments and external customers.    Potential Career Path    Sales, Catering or Conference Services Manager – Director of Catering or Director of Sales   Essential Job Functions - Promptly answer telephone calls and communicate relevant account information to managers and departments. - Type and process correspondence, proposals, banquet event orders and contracts as directed by management. - Distribute memos, contracts, resumes, room requests, amenities and other communication as it relates to sales and catering to relevant departments. - Act as a liaison between Sales/Catering Directors and Managers and other departments to properly communicate information needed for upcoming events including distribution of BEO’s, resumes and changes. - Politely and professionally converse with clients and respond to all inquiries. - Coordinate as appropriate with other departments to ensure seamless delivery of service and guest satisfaction. - Maintain filing and retaining necessary copies of contracts and correspondence in accordance with established standards.  - File and organize copies of contracts and correspondence ensuring records are up to date. - Reserve and confirm rooms, meeting space, and banquet space when necessary.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management. Position Requirements - High School diploma or Bachelor’s Degree preferred, but not required. - Previous hotel sales or catering experience preferred, but not required. Work Environment and Context - Work schedule varies and may include occasionally working on holidays, evenings on weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  
ID
2023-52986
Property Name
Larkspur Landing Renton
Minimum
USD $17.00/Hr.
Maximum
USD $21.00/Hr.
Job Locations US-CA-Roseville
Opportunity:  Sales and Catering Coordinator   Performs administrative functions in support of property sales and catering team in an effort to provide timely and accurate service to internal departments and external customers.    Potential Career Path    Sales, Catering or Conference Services Manager – Director of Catering or Director of Sales   Essential Job Functions - Promptly answer telephone calls and communicate relevant account information to managers and departments. - Type and process correspondence, proposals, banquet event orders and contracts as directed by management. - Distribute memos, contracts, resumes, room requests, amenities and other communication as it relates to sales and catering to relevant departments. - Act as a liaison between Sales/Catering Directors and Managers and other departments to properly communicate information needed for upcoming events including distribution of BEO’s, resumes and changes. - Politely and professionally converse with clients and respond to all inquiries. - Coordinate as appropriate with other departments to ensure seamless delivery of service and guest satisfaction. - Maintain filing and retaining necessary copies of contracts and correspondence in accordance with established standards.  - File and organize copies of contracts and correspondence ensuring records are up to date. - Reserve and confirm rooms, meeting space, and banquet space when necessary.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management. Position Requirements - High School diploma or Bachelor’s Degree preferred, but not required. - Previous hotel sales or catering experience preferred, but not required. Work Environment and Context - Work schedule varies and may include occasionally working on holidays, evenings on weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  
ID
2023-52985
Property Name
Larkspur Landing Roseville
Minimum
USD $18.00/Hr.
Maximum
USD $22.00/Hr.
Job Locations US-PA-Philadelphia
Opportunity:  Regional Director of Revenue Management   HHM Hotels is seeking an experienced and analytical Regional Director of Revenue Management to lead and oversee the revenue strategy for a prominent cluster of branded, select-service and full-service hotels in major markets. You will develop room sales and distribution strategies and coordinate revenue management processes and procedures maximizing revenue for a region of hotels.   Your Growth Path Corporate Director of Revenue Management – Vice President of Revenue Management. Your Focus - Train, manage and mentor other Area Directors of Revenue Management in performing these functions. - Control room rates and availability in accordance with established guidelines to maximize occupancy and revenues. - Develop, communicate and implement sales strategies, mix of business, channel management, pricing strategies, as well as reservations systems and related policies. - Prepare for and conduct weekly Revenue Management meetings involving rate and inventory strategies, transient/group pace, competitive business analysis and financial forecasts. - Initiate short and long term revenue forecasts and generate weekly and monthly critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability. - Measure and analyze booking trends, pickup, no shows, and sources of business. - Manage and produce rate strategy tiers, booking pace by Market Segment, GDS, inventory and monthly results. - Work with the different departments to ensure similar goals, and action plans to achieve optimum revenue management. - Work promptly and accurately during times of high pressure. - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Establish and maintain meaningful external and internal relationships. - Perform other duties as requested by management. Your Background and Skills - Associate’s or Bachelor’s Degree in Hospitality or a related field. - At least 4 years of experience in the Revenue Management discipline. - Experience using the following Revenue Management tools with a high level of skill: applicable PMS, CRS, and Revenue Management Systems, Microsoft Office, Smith Travel Reports, Rubicon Marketvision or TravelclickRateView, and Hotelligence 360. HHM Hotels Benefits and Perks - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements   Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2023-52979
Property Name
HHM Hotels - Field/Regional
Job Locations US-FL-Coral Gables
Opportunity:  Line Cook   Prepare food items in accordance with production requirements and established guest service and sustainability standards. Your Growth Path    Lead Cook – Sous Chef – Assistant to the Head Chef   Your Focus - Prepare food of consistent quality following recipe cards and production and portion standards. - Begin food items that are prepared ahead of time, making sure not to over-prepare estimated needs. - Date all food containers and rotate per Hersha Hospitality standards, making sure that all perishables are kept at proper temperatures. - Check pars for shift use, determine necessary preparation, freezer pull and line set-up. Note any out-of-stock items or possible shortages. - Return all food items not used on the next shift to designated storage areas, being sure to cover and date all perishables. - Assist in setting up plans and actions to correct any food cost problems, and control food waste, loss and usage per Hersha Hospitality standards. - Operate, maintain and properly clean kitchen tools and equipment. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills - High school diploma or equivalent. - 2 years of related experience.   HHM Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program    Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2023-52977
Property Name
THesis Hotel Miami
Job Locations US-NY-New York
Director of People & Culture - The Fifth Avenue Hotel The Fifth Avenue Hotel is seeking a Director of People & Culture to join the executive leadership team for the new 150-room hotel. Carved out of an oasis of comfort and calm in the middle of bustling Manhattan, mindfully blending personal service, superlative design, distinctive cuisine, compelling art, and engaging cultural experiences. Every aspect of The Fifth Avenue Hotel is tailored to delight, engage and foster curiosity.  The Director of People & Culture will possess a background in human resources and have an extensive understanding and experience with recruitment, learning and development, benefits administration, and employee relations. We are specifically seeking an accomplished professional with the drive and capacity to inspire and lead the People and Culture Mission in a new luxury hospitality environment. Your Focus - Be the Brand’s culture ambassador, assist in creating the culture guidelines,orientation and a yearly training program. - Establish principles and practices for the People & Culture function. - Strategically align People & Culture initiatives with the Hotel’s business needs. - Develop a recognition plan for team members. - Create a sense of place, where mentorship and constant learning is core. - Lead and conduct orientations hat delight, engage and reward curiosity.  - Keep accountability and a firm, fair and consistent culture. - Manage and perform talent acquisition functions and strategies. - Ensure compliance with hotel, NY city, NY state, and government regulations. - Act as a voice for diversity and inclusion through the design and delivery of initiatives, projects, and programs. - Coordinate with regional and centralized People Support teams to ensure best practices for benefit administration, employee relations, compensation, and leave of absence. - Serve on the Hotels Safety/Security Committee.  - Financial acumen for strategic forecasting and budgets.  - Working closely with the Managing Director, hotel leadership and colleagues to support, inspire, and mentor team members.   Your Background - Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field. - 5 years of progressive experience in a Luxury hotel environment. - Human Resources experience and service passion within a New York hotel setting. - 5 years of experience in human resources. - Superior organizational and communication skills. - Experience with various work visas, for example J1’s is strongly preferred. - Experience with state employment laws   The Fifth Avenue Hotel is a Vibrant Oasis at the Center of it All  
ID
2023-52976
Property Name
The Fifth Avenue Hotel
Minimum
USD $125,000.00/Yr.
Maximum
USD $145,000.00/Yr.
Job Locations US-MD-Annapolis
Opportunity:  General Manager   Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.    Potential Career Path    Area General Manager – Regional Director of Operations – Vice President of Operations   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel. - Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances. - In conjunction with sales leader, develop and implement sales and marketing plans. - Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue. - Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners. - Handle associate issues appropriately and in conjunction with human resources following HHM policies. - Participate in community affairs and maintain positive public image for HHM and hotel.  - Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained. - Travel to attend corporate meetings, sales trips and serve on committees. - Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.  - Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies. - Oversee sales department operations, and regularly participate in sales calls/client visits. - Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community.  - Perform other duties as requested by management. Position Requirements - Associate or Bachelor’s Degree in Business, Hospitality or a related field. - Previous hotel management experience required.  HHM Benefits and Perks   - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements   Work Environment and Context - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching. - Occasional travel required. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2023-52964
Property Name
Hampton Inn & Suites Annapolis