Job Listings

Opportunity:  Driver Safely transport guests between the hotel and various locations, providing courteous and timely service. Maintain the cleanliness and proper functioning of the vehicle while ensuring a positive and comfortable experience for guests. Your Growth Path Bell Person/Door Person/Guest Service Agent – Guest Service Supervisor Your Focus - Greet guests in a warm and friendly manner immediately upon interaction.   - Transport guests safely to and from airport or other locations by driving shuttle vans or other vehicles. - Provide information regarding the local community upon request.  - Load and unload guest luggage and other materials. - Complete required transportation logs. - Report vehicle mechanical problems immediately. - Obey traffic laws and follow established traffic and transportation procedures. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Work as a Bell Attendant during staffing shortages or peak check/in out periods. - Follow sustainability guidelines and practices related to HHM Hotels’ EarthView program. - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Your Background and Skills - This position will also include driving the hotel shuttle within the local area. A current & valid driver's license is required, with no moving violations on your driving record. - High School diploma preferred. - Driving record free of serious infractions. Work Context Requires sitting for extended periods, driving using hands and feet, pushing, lifting up to 50 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Vice President of Luxury & Lifestyle   Company Overview   HHM Hotels is a distinguished and award-winning hotel management and investment company with a portfolio of independent Luxury and Lifestyle, Resorts, Premium Branded and Branded Select hotels spanning North America. We take pride in operating independent luxury and lifestyle hotels. Known for our adeptness, accountability, and entrepreneurial spirit, HHM Hotels delivers exceptional market-leading outcomes for a wide array of owners, including private equity firms, publicly traded companies, and family office investors.   Echelon Luxury & Lifestyle focuses on exceptional brand experiences that drive results. HHM Hotels management operations offer several specializations for its owners, including a luxury and lifestyle group, Echelon. HHM Hotels’ deep industry knowledge of luxury and lifestyle properties offers a different perspective and a forward-thinking approach.   HHM Hotels is seeking a dynamic and visionary Vice President of Luxury & Lifestyle based out of the HHM Hotels Philadelphia corporate office. This individual will play a crucial role in ensuring the continued success and growth of our lifestyle and luxury hotel portfolio.   Your Focuses Portfolio Leadership - Directly oversee and provide strategic direction to a diverse portfolio of full-service, luxury, and upper upscale hotels - Drive revenue growth and profitability through effective cost management, revenue optimization, and strategic planning. - Lead, inspire, and mentor a diverse team of General Managers, cultivating a culture of collaboration, innovation, and accountability. - Set clear expectations and provide the guidance necessary to achieve exceptional performance. - Act as the liaison with the owners of the properties by establishing and maintaining effective relationships. - Participate in corporate meetings, sales trips, and assignments that may require travel - Ensure that each hotel consistently delivers the highest standards of service, quality, and guest satisfaction. - Oversee development of and revision to hotels’ business plans and annual budgets. - Collaborate with property and executive leadership to develop and execute long-term strategies that align with company objectives and drive sustainable growth. - Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization. - Ensure brand consistency within all print, digital and social channels across the portfolio. - Facilitate programing and activation pull through to execute all Marketing initiatives. - Oversight of all aspects of Food and Beverage to ensure, consistency, service levels and financial results. Your Background and Skills - Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's preferred). - 5+ as a General Manager or similar leadership role in a full-service hotel or luxury setting. - 10 years of progressive leadership experience in hotel operations, with a strong understanding of luxury and upper upscale hotel markets. - Willingness and ability to travel as needed. HHM Hotels Benefits and Perks - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements Work Environment and Context - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching. - Occasional travel required. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity: Vice President of Marketing HHM Hotels is a leading hotel management and investment company with a portfolio of over 240 hotels and resorts spanning North America. We take pride in operating over 50 independent luxury and lifestyle hotels as well as premium branded hotels in urban and resort markets for sophisticated investors, including private equity firms, publicly traded companies, and family office investors.   Echelon Luxury & Lifestyle focuses on exceptional brand experiences that drive results. HHM Hotels management operations offer several specializations for its owners, including a luxury and lifestyle group, Echelon. HHM Hotels’ deep industry knowledge of luxury and lifestyle properties offers a different perspective and a forward-thinking approach.   Based in our Philadelphia headquarters and reporting to the Chief Operating Officer (COO), the VP of Marketing will lead a team of talented specialist in the development and execution of strategic marketing plans to maximize revenues through direct sales, marketing, e-Commerce channels, public relations, and community partnerships. The VP of Marketing will serve as a key strategic partner to HHM Hotels’ commercial team alongside business leaders in Sales, Revenue Management, Distribution, and E-Commerce.     Your Focuses - Serve as partners to HHM Hotels business leaders and diverse institutional ownership partners on brand positioning, repositioning, and launches. - Drive overall digital marketing strategies of Echelon Luxury & Lifestyle including search engine optimization (SEO), search engine marketing (SEM), and social presence (social reputation and social media). - Create distribution strategy and annual plans to maximize online revenue and profitability across independent and branded hotels. - Maintain clear communication with regional operations leaders, vendors, clients, partners (e.g., restaurants and bars), and more. - Analyze and report monthly digital performance metrics and broader hotel performance data to stakeholders. - Support Sales and Revenue Management regarding promotional and tactical marketing, e-Tools, and electronic media. - For all independent hotels, identify, develop, and evaluate marketing strategy, based on knowledge of hotel objectives and market characteristics. On branded hotels, guide the marketing plans aligned with the brand voice and guest journey. - Prepare and maintain a current annual marketing plan with measurable and specific initiatives detailed to maintain and grow each business segment. - Establish and maintain effective working relationships with agencies and media representatives and use these relationships to develop new business opportunities. - Act as liaison with public relations vendor to develop press releases, prepare information for media kits, and other public relations issues. - Evaluate advertising and promotion partners and programs for compatibility with public relations efforts. - Direct the hiring, training, or performance evaluations of marketing team in the office and regionally across North America. - Facilitate national, regional and property specific partnerships and collaborations to enhance hotel and collection positioning. - Perform other duties as requested by management. Your Background - Bachelor’s degree in marketing or similar field preferred. - 5+ years senior level experience in marketing in the hospitality industry. - Strong understanding of traditional and online marketing strategies and tools. - Firm grasp of website management required. Work Environment and Context - While mostly be in the Philadelphia Corporate Office, work schedule varies and may include occasionally working on holidays, weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard, see speak and hear. - Moderate travel between hotel and client’s locations required. HHM Hotels Benefits and Perks - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It    

Opportunity:  Director of Sales    Develop and execute strategic sales plans through direct sales, marketing, e-commerce channels, public relations, and community partnerships.   Your Growth Path  Area Director of Sales – Regional Director of Sales – Corporate Director of Sales – VP Sales   Your Focus   - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Use internal and external resources and data to develop strategic plans to incorporate all business segments. - Understand sales and business processes, support corporate and hotel goals and contribute to enhancement of customer value. - Identify customer business requirements and craft customer offers, which result in increased revenue share for the hotel. - Monitor achievement of objectives for the sales team and take appropriate action to correct shortfalls versus the annual marketing plan. - Achieve annual hotel revenue goals as agreed upon and established in the annual budget. - Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. - Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. - Articulate and leverage the benefits of the hotel to close sales opportunities. - Prepare and maintain a current annual marketing plan with measurable and specific initiatives detailed to maintain and grow each business segment. - Accept leadership responsibilities by modeling proper selling techniques, effective development of others and commitment to industry, and personal development. - Develop effective presentations (orally and written) where ideas, opinions, recommendations and conclusions are clearly understood. - Travel locally to conduct outside calls, promote the hotel, and review competition. - Perform other duties as requested by management.   Your Background and Skills   - Four-year college degree required; additional/advanced degree coursework in business administration, marketing and communications a plus. - Previous sales experience in a comparable hotel size and scope required with operations experience preferred. - Public relations and community marketing experience required. - Proficient in use of Excel, Word, Delphi and access database tools.   HHM Benefits and Perks   - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements     Work Environment and Context   - Work schedule varies and may include occasionally working on holidays, weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. - Moderate travel between hotel and client’s locations required.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Your Growth Path   Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Your Focus - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English.   HHM Hotels Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Your Growth Path   Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Your Focus - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English.   HHM Hotels Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path   Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Sales Manager   Manage accounts to achieve guest satisfaction and to solicit past and new business ensuring all revenue goals are achieved or exceeded.   Potential Career Path   Property Director of Sales – Area Director of Sales – Regional Director of Sales   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Maximize revenue by selling all facets of the hotel to previous, current and potential clients. - Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. - Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented. - Coordinate various departments' participation in servicing accounts. - Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. - Develop and conduct persuasive verbal sales presentations to prospective clients. - Articulate and leverage the benefits of the hotel to close sales opportunities. - Travel locally to conduct outside calls, promote the hotel and review competition. - Represent hotel at trade shows. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management Position Requirements - Associate’s or Bachelor’s degree in Hospitality or related industry preferred. - Proven track record in sales required and previous hospitality sales experience preferred. Work Environment and Context - Work schedule varies and may include occasionally working on holidays and weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. - Moderate travel between hotel and client’s locations required.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Bartender Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction. Your Growth Path   Beverage Manager/Restaurant Supervisor – Restaurant Manager – Food & Beverage Manager Your Focus - Maintain clean and organize bar areas. - Slice and pit fruit for garnishing drinks. - Check identification of customers to verify age requirements for purchase of alcohol. - Prepare and serve drink and/or food orders. - If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas. - Issue guest check and complete payment process.  - Follow standards for identifying and managing intoxicated guests.  - Complete beverage requisitions to maintain par levels as needed. - Complete required side work prior to shift end. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Assist with taking beverage inventory.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Your Background and Skills - High school diploma preferred. - TIPS certified a plus. - Previous bartending/mixologist experience required or equivalent training. - Food Sanitation certificate a plus, required within 90 days of employment. Work Context - Work schedule varies and may include working on holidays, weekends and different shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms.  What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Potential Career Path    Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Essential Job Functions - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling,  lifting up to 20 pounds and use of cleaning chemicals. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Sales Manager   Manage accounts to achieve guest satisfaction and to solicit past and new business ensuring all revenue goals are achieved or exceeded.   Potential Career Path   Property Director of Sales – Area Director of Sales – Regional Director of Sales   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Maximize revenue by selling all facets of the hotel to previous, current and potential clients. - Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. - Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented. - Coordinate various departments' participation in servicing accounts. - Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. - Develop and conduct persuasive verbal sales presentations to prospective clients. - Articulate and leverage the benefits of the hotel to close sales opportunities. - Travel locally to conduct outside calls, promote the hotel and review competition. - Represent hotel at trade shows. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management Position Requirements - Associate’s or Bachelor’s degree in Hospitality or related industry preferred. - Proven track record in sales required and previous hospitality sales experience preferred. Work Environment and Context - Work schedule varies and may include occasionally working on holidays and weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. - Moderate travel between hotel and client’s locations required.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Accepting Applications for Hourly Hotel Positions.    Explore opportunities in the following areas: - Engineering - Food and Beverage - Front Office - Housekeeping    

Accepting Applications for Hourly Hotel Positions.    Explore opportunities in the following areas: - Engineering - Food and Beverage - Front Office - Housekeeping    

Accepting Applications for Hourly Hotel Positions.    Explore opportunities in the following areas: - Engineering - Food and Beverage - Front Office - Housekeeping    

Opportunity:  Assistant Executive Housekeeper   Perform functions related to ensuring the housekeeping department operates according to brand/hotel and sustainability standards to ensure a high level of guest satisfaction. Potential Career Path    Executive Housekeeper – Assistant General Manager – General Manager Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety. - Answer inquiries pertaining to hotel policies and service and resolve guests’ complaints and concerns. - Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. - Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs. - Take inventory and submit periodic inventory orders to insure supplies are purchased timely.  - Prepare required paperwork pertaining to departmental functions. - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.  - Develop and implement policies and procedures for the operation of the department or the hotel. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Two years previous housekeeping supervisor experience required. Work Environment and Context - Work schedule varies and may include working on holidays and weekends or occasional alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.    What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Accepting Applications for Managerial Hotel Positions.    Explore opportunities in the following areas: - General Manager - Front Office Manager - Chief Engineer - Executive Chef - Director of Food and Beverage - Director of Sales and Marketing - Catering Sales Manager - Sales Manager