Opportunity: Area Director of Revenue Management
Develop room sales and distribution strategies and coordinate revenue management processes and procedures maximizing revenue for a group of hotels. This is a remote position.
Your Growth Path
Regional Director of Revenue Management – Vice President of Revenue Management
Your Focus
- Control room rates and availability in accordance with established guidelines to maximize occupancy and revenues.
- Develop, communicate and implement sales strategies, mix of business, channel management, pricing strategies, as well as reservations systems and related policies
- Prepare for and conduct weekly Revenue Management meetings involving rate and inventory strategies, transient/group pace, competitive business analysis and financial forecasts.
- Initiate short and long term revenue forecasts and generate weekly and monthly critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability
- Measure and analyze booking trends, pickup, no shows, and sources of business
- Manage, produce and monitor rate strategy tiers, booking pace by Market Segment, GDS, inventory and monthly results
- Work with the different departments to ensure similar goals, and implement action plans to achieve optimum revenue management
- Establish and maintain meaningful external and internal relationships
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Practice safe work habits, wear protective safety equipment and follow
MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- College Degree Preferred.
- At least 2 years of experience in the Revenue Management discipline.
- Revenue Management experience with Hilton and/or Marriott branded hotels is required.
HHM Hotels Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Technology Reimbursements
- Employee Assistance and Wellness Program
- Educational/Professional Development
Work Environment and Context
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
- Requires occasional to moderate travel.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: House Person
Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.
Your Growth Path
Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager
Your Focus
- Greet and acknowledge guests in a courteous and friendly manner.
- Inspect assigned areas and perform cleaning tasks accordingly.
- Collect trash from the service landings and dispose of in outside trash dumpsters.
- Vacuum and dust guest corridors.
- Pick up bed and other linen from hotel floors and transport to the laundry collection site.
- Deliver clean linen to assigned sections.
- Report maintenance issues.
- Maintain cleanliness and organization of guest areas.
- Respond to guest inquiries and assistance.
- Work as a room attendant when staffing shortages occur or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.
- Usage of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Sous Chef
Assist the Executive Chef in the preparation of food and oversight of kitchen operations in accordance with established food quality, guest service and sustainability standards.
Your Growth Path
Executive Sous Chef – Chef – Executive Chef
Your Focus
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Oversee preparation and production of menus, development and execution of recipes.
- Manage kitchen operations and assigned staff.
- Ensure staff prepares menu items following recipes and yield guides, in accordance with department standards.
- Develop new menu items, test and create recipes.
- Trains, develops and evaluates personnel with regard to proper use of standard kitchen equipment and tools, techniques and skills.
- Supervise kitchen personnel to ensure that methods of cooking, garnishes and portion sizes are as prescribed.
- Manage budget, monitor costs and operating needs in keeping with overall containment of unnecessary expenditures.
- Direct and develop skills of the team to the achievement of department and area goals.
- Evaluate all direct reports and conduct introductory period and annual performance reviews.
- Maintain an open door policy and address all team member issues and/or concerns in a timely manner.
- Conduct divisional/departmental staff meetings on a monthly basis.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- Degree or certification from an accredited culinary program preferred.
- 3 years experience in a managerial position of an upscale and/or high volume food service establishment required.
Work Environment and Context
- Work schedule varies and will include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, using fingers and hands, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Steward / Dishwasher
Perform dishwashing and kitchen cleaning functions.
Your Growth Path
Cook or Stewarding Supervisor - Executive Steward or Sous Chef
Your Focus
- Wash dishes, glassware, flatware, pots and pans.
- Operate dishwashing and other kitchen cleaning equipment.
- Place clean dishes, utensils, or cooking equipment in storage areas.
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
- Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
- Sweep and wash floors and clean trash cans.
- Sort and remove trash, placing it in designated pickup areas.
- Perform food preparation functions in the event of staffing shortages or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous stewarding experience required or equivalent training.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends, etc.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping and kneeling.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Host
Greet and escort guests to restaurant tables in accordance with established guest service and sustainability standards.
Your Growth Path
Food Server or Guest Service Agent – Restaurant Supervisor or Front Office Supervisor
Your Focus
- Meet and greet guests as they arrive, offer choice of seating, escort to the dining table and present menu.
- Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
- Maintain proper set-up of the dining room.
- Assist as needed or requested with service.
- Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High school diploma or equivalent .
- Previous customer service experience preferred.
Work Environment and Context
- Work schedule varies and will include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Food and Beverage Supervisor
Supervise the daily operations of food and beverage outlets and services including food quality, customer satisfaction, associate schedules and their performance in accordance with established restaurant and guest service standards.
Potential Career Path
Food and Beverage Manager - Food and Beverage Director
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Monitor product quality and guest satisfaction in food and beverage outlets and services, ensuring food quality is consistent, appealing, and prepared to guest specifications.
- Ensure the restaurant and other F&B services comply with sanitation and safety standards for guests and associates.
- Interact with guests to obtain feedback on quality of service and food in outlet.
- Perform service functions during periods of high volume or staffing shortages.
- Assist with maintaining proper par levels and inventories of food and beverage supplies such as linen, glassware, silverware, china, condiments, etc.
- Ensure staff abides by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
- Ensure all equipment is in working order; report malfunctions and follow up on repairs.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Minimum one year of experience in supervisory role in a restaurant or banquet setting, coupled with food service background at the a server level required.
- Knowledge of bar service and liquor inventory controls required.
- Experience with Micro’s point of sales system strongly preferred.
Work Environment and Context
- Work schedule varies and may include working varied shifts, holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Director of People Support
Lead human resource functions, including recruitment, training and development, benefit administration, and employee relations for the entire hotel, as well as serve as an effective member of the hotel executive committee. Work closely with the hotel General Manager and department leaders to ensure a positive culture throughout the hotel.
Potential Career Path
People Support Director – Regional Director of People Support – Corporate People Support Director
Essential Job Functions
- Lead all aspects of the HR program within the hotel, such as interviewing, selecting, training, scheduling, coaching and supporting associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Coordinate with HHM centralized People Support functional teams to ensure benefits, compensation, leave of training and employee relations programs are effectively communicated and administered at the property level.
- Lead an effective talent acquisition strategy including overseeing the full-cycle recruitment process; posting jobs, proactively sourcing candidates, interviewing and ensuring selection by hotel managers of the best qualified candidates.
- Onboard new hires and separate team members consistent with established standards and applicable state, federal and local laws and regulations.
- Perform employee relations activities related to creating a positive work culture, ensuring fairness in the workplace and unbiased assistance with associate issues and concerns. If concerns of harassment, discrimination, etc. arise, lead the internal investigation and review process.
- Develop and/or implement training programs as needed to meet HHM and brand standards.
- Lead a positive and performance-driven culture throughout the hotel.
- If applicable, guide functions of direct report(s) in the People Support function of the hotel, which may include overseeing administrative components of the payroll process.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Bachelor’s Degree in Human Resources or a related field preferred.
- 5-7+ years previous Human Resources experience, preferably in a hospitality setting.
- Human Resource certification and/or involvement in local hotel HR community preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 15 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Your Growth Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Your Focus
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Reservationist
Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards.
Potential Career Path
Reservations Manager – Front Office Supervisor – Front Office Manager
Essential Job Functions
- Answer the telephone and greet prospective guests in a friendly manner. Respond to callers’ inquiries and requests.
- Respond to email and internet inquiries promptly and accurately.
- Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities.
- Assign reservations based on guest preferences and availability; provide confirmation number.
- Input and retrieve data using thecomputer reservation system utilizing codes for efficiency.
- Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
- Communicate applicable deposit and guarantee policies as requested.
- Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
- Promote Hersha Hospitality and brand-specific marketing programs.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High school Diploma or equivalent.
- Previous customer service experience preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
- Engineering
- Food and Beverage
- Front Office
- Housekeeping
Opportunity: Bartender
Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction.
Your Growth Path
Beverage Manager/Restaurant Supervisor – Restaurant Manager – Food & Beverage Manager
Your Focus
- Maintain clean and organize bar areas.
- Slice and pit fruit for garnishing drinks.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Prepare and serve drink and/or food orders.
- If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas.
- Issue guest check and complete payment process.
- Follow standards for identifying and managing intoxicated guests.
- Complete beverage requisitions to maintain par levels as needed.
- Complete required side work prior to shift end.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Assist with taking beverage inventory.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High school diploma preferred.
- TIPS certified a plus.
- Previous bartending/mixologist experience required or equivalent training.
- Food Sanitation certificate a plus, required within 90 days of employment.
Work Context
- Work schedule varies and may include working on holidays, weekends and different shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Your Growth Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Your Focus
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Director of Strategy, Planning, & Analysis
HHM Hotels is a leading hotel management and investment company with a portfolio of over 240 hotels and resorts spanning North America. The organization takes pride in operating over 50 independent luxury and lifestyle hotels as well as premium branded hotels in urban and resort markets. This role is based in our Philadelphia Corporate Office, but will require some travel throughout North America.
Your Growth Path
Senior Director of Strategy, Finance, & Investments - Vice President of Strategy, Finance, & Investments
Your Focuses
- Lead company’s corporate finance, strategy, planning, and analysis functions
- Consider capital structure optimization and work with Chief Investment Officer and Chief Financial Officer on capital allocation decisions
- Lead processes and diligence for M&A activities, recapitalizations, and refinancings or loan modifications
- Work closely with executive team on major corporate presentations as well as shareholder and board meetings
- Track entity-level cash flows across investment portfolio and proactively consider capital allocation priorities
- Responsible for compliance and reporting functions related to shareholders and corporate loans, coordinating with accounting personnel to ensure all financial statements reporting requirements are met
- Assist with corporate refinancings and loan modifications
- Manage existing corporate lender relationships and ongoing communication including ad hoc lender update calls and quarterly lender reporting
- Manage capital and cash planning for investment portfolio
- Assist with Annual Corporate Budgeting process across departments as well as monthly forecasting and analysis
- Find and help implement margin control opportunities
- Assist CIO and CFO in leading major organizational initiatives across departments and ad hoc analysis projects
Your Background and Skills
- Minimum 2 years experience in Investment Banking, Consulting, Private Equity or comparable professional services role at a top-tier institution
- Exceptional skills in excel and powerpoint, including strong communication skills and attention to detail
- Undergrad in Business, Economics, Finance , Strategy, or Real Estate (MBA preferred)
HHM Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard
- Extended work hours may be required as needed and determined by deal flow
- Occasional travel to managed properties and potential investment properties
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Housekeeping Manager
Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.
Your Growth Path
Executive Housekeeper – Operations Manager – Assistant General Manager
Your Focus
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
- Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
- Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
- Prepare schedules based upon occupancy and assign duties to associates.
- Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
- Prepare required paperwork pertaining to departmental functions.
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
- Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
- Maintain departmental expenses in line with the budget as described by the General Manager.
- Ensure compliance with specific brand standards.
- Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- One year previous housekeeping supervisor experience required.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Cook
Prepare food items according to recipes and standards, taking pride in the excellence and quality of cuisine, while maintaining a safe and sanitary work environment.
Your Growth Path
Lead Cook – Sous Chef – Executive Chef – Food and Beverage Director
Your Focus
- Follow recipes to prepare food items accordingly.
- Wash, peel, and cut fruits and vegetables; cut, trim, or clean meat.
- Prepare appetizers, salads, or cold dishes.
- Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
- Bake breads, rolls, or other baked goods.
- Portion, arrange, and garnish food for pick up by server or deliver to guests.
- Maintain clean and sanitized work areas such as cutting boards, counters and work spaces.
- Secure and store food items properly.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow safe food handling procedures.
- Follow guidelines related to sustainability practices related to HHM’s EarthView program.
- Practice safe work habits and wear protective safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma preferred.
- Previous culinary experience or equivalent training required.
- Department of Health Sanitation certificate may be required.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Barista
Provide quality barista services in accordance with established guest service and sustainability standards.
Your Growth Path
Head Barista– Host or Hostess – Guest Service Agent
Your Focus
- Take coffee, beverage and food orders, input orders into POS system, collect payment and prepare orders.
- Bus coffee cart areas and tables.
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas.
- Ensure that appliances are turned on/off at the appropriate times.
- Stock and maintain work areas.
- Take orders, input orders into POS system, collect payment and prepare orders.
- Clean dishes, utensils, work areas, tables and equipment throughout the day.
- Obtain change required for expected business level. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts and secure bank.
- Abide by all State, Federal and Corporate requirements pertaining to food & alcoholic beverages.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent.
- Customer service experience preferred.
- Barista experience a plus.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Night Auditor
Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.
Your Growth Path
Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager
Your Focus
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Keep records of room availability and guests' accounts, manually or using computers.
- Prepare and distribute daily reports.
- Audit and reconcile cashiers.
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
- Input and update financial information into the BRAINS network.
- Check guests in/out and perform Guest Service Agents tasks.
- Respond to guest inquiries and resolve complaints.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits and wear protective safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous night audit/accounting experience or equivalent training required.
- Computer knowledge/Excel and arithmetic skills required.
- FSD is a plus, required within 90 days of employment.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It