Opportunity: Steward / Dishwasher
Perform dishwashing and kitchen cleaning functions.
Your Growth Path
Cook or Stewarding Supervisor - Executive Steward or Sous Chef
Your Focus
- Wash dishes, glassware, flatware, pots and pans.
- Operate dishwashing and other kitchen cleaning equipment.
- Place clean dishes, utensils, or cooking equipment in storage areas.
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
- Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
- Sweep and wash floors and clean trash cans.
- Sort and remove trash, placing it in designated pickup areas.
- Perform food preparation functions in the event of staffing shortages or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous stewarding experience required or equivalent training.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends, etc.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping and kneeling.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Senior Sales Manager
Manage accounts to achieve guest satisfaction and to solicit past and new business ensuring all revenue goals are achieved or exceeded.
Potential Career Path
Property Director of Sales – Area Director of Sales – Regional Director of Sales
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Maximize revenue by selling all facets of the hotel to previous, current and potential clients.
- Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
- Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented.
- Coordinate various departments' participation in servicing accounts.
- Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
- Develop and conduct persuasive verbal sales presentations to prospective clients.
- Articulate and leverage the benefits of the hotel to close sales opportunities.
- Travel locally to conduct outside calls, promote the hotel and review competition.
- Represent hotel at trade shows.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Perform other duties as requested by management.
Position Requirements
- Associate’s or Bachelor’s degree in Hospitality or related industry preferred.
- Proven track record in sales required and previous hospitality sales experience preferred.
Work Environment and Context
- Work schedule varies and may include occasionally working on holidays and weekends.
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
- Moderate travel between hotel and client’s locations required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Food Runner
Serve and replenish food items offered at the restaurant. Maintain food service and cleanliness. Handle guest transactions and ensure smooth and efficient register operations.
Potential Career Path
Server - Bartender
Essential Job Functions
- Reports to the Restaurant Manager for daily tasks.
- Must greet and acknowledge guest as soon as they enter the restaurant with a warm and welcome manner.
- Maintains sanitation and cleanliness.
- Assists in storing of all deliveries .
- Responsible for stocking all of the condiments, utensils in the beverage area.
- Filing of coffee and teapots.
- Knows front and back of house, storage area and ice room.
- Maintain appearance of patio furniture and the opening and closing of umbrellas.
- Responsible for pulling in signs and shutting down the Food Pavilion.
- Know menu pricing, location of items and specials.
- Know how each product is prepared along with its condiments.
- Know how to operate all line equipment.
- Maintains sanitation and cleanliness at all times.
- Exhibits a "can do" attitude and total cooperation.
- Reports safety issues and quality/spoilage issues.
Position Requirements
- Experience in a food service environment is strongly preferred.
- Strong interpersonal communication skills (written and verbal) required.
- Ability to work flexible schedules; including holidays, weekends, and evenings.
Work Environment and Context
- Requires standing and moving for extended periods.
- Frequent kneeling, pushing, pulling, and lifting up to 30 lbs.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Group Sales Manager
Manage accounts to achieve guest satisfaction and to solicit past and new business ensuring all revenue goals are achieved or exceeded.
Your Growth Path
Property Director of Sales – Area Director of Sales – Regional Director of Sales
Your Focus
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Maximize revenue by selling all facets of the hotel to previous, current and potential clients.
- Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
- Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented.
- Coordinate various departments' participation in servicing accounts.
- Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
- Develop and conduct persuasive verbal sales presentations to prospective clients.
- Articulate and leverage the benefits of the hotel to close sales opportunities.
- Travel locally to conduct outside calls, promote the hotel and review competition.
- Represent hotel at trade shows.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Perform other duties as requested by management
Your Background and Skills
- Associate’s or Bachelor’s degree in Hospitality or related industry preferred.
- Proven track record in sales required and previous hospitality sales experience preferred.
Work Environment and Context
- Work schedule varies and may include occasionally working on holidays and weekends.
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
- Moderate travel between hotel and client’s locations required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Night Auditor
Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.
Please note that there would be potential for full-time hours, especially in high season (April-October)
Your Growth Path
Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager
Your Focus
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Keep records of room availability and guests' accounts, manually or using computers.
- Prepare and distribute daily reports.
- Audit and reconcile cashiers.
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
- Input and update financial information into the BRAINS network.
- Check guests in/out and perform Guest Service Agents tasks.
- Respond to guest inquiries and resolve complaints.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits and wear protective safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous night audit/accounting experience or equivalent training required.
- Computer knowledge/Excel and arithmetic skills required.
- FSD is a plus, required within 90 days of employment.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: General Manager
The Holiday Inn Express New York City-Wall Street, located in the heart of the Financial District, is seeking a team-oriented and hands-on General Manager to manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
Your Growth Path
Area General Manager - Regional Director of Operations - Regional Vice President of Operations
Your Focuses
Leadership
- Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
- Set clear expectations and provide the guidance necessary to achieve exceptional performance.
Guest Experience
- Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
- Continuously seek opportunities to enhance guest interactions and exceed expectations.
Financial Performance
- Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
- Monitor financial performance through regular analysis and implement corrective actions as needed.
Operational Excellence
- Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
- Implement best practices to uphold quality and safety standards.
Employee Development
- Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
Your Background and Skills
- Associate or Bachelor’s Degree in Business, Hospitality or a related field is preferred.
- 5+ years in operations management or similar leadership role in a hotel.
- Financial acumen and the ability to develop budgets, and manage financial performance.
HHM Hotels Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- 24/7 access to TELUS Health, a confidential work-life resource.
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
- Occasional travel required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Your Growth Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Your Focus
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Dishwasher
Perform dishwashing and kitchen cleaning functions.
($16 per hour + $750 sign-on incentive)
Potential Career Path
Cook or Stewarding Supervisor - Executive Steward or Sous Chef
Essential Job Functions
- Wash dishes, glassware, flatware, pots and pans.
- Operate dishwashing and other kitchen cleaning equipment.
- Place clean dishes, utensils, or cooking equipment in storage areas.
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
- Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
- Sweep and wash floors and clean trash cans.
- Sort and remove trash, placing it in designated pickup areas.
- Perform food preparation functions in the event to staffing shortages or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Previous stewarding experience required or equivalent training.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends, etc.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping and kneeling.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Welcome Ambassador - Valet/Bell/Door
Be the first contact for any arrival and the last impression for any departure at our front entrance of the hotel, lobby and check-in area. Perform in accordance with our established guest operations standards to create an hospitable arrival experience for all guests.
Potential Career Path
Bell Captain - Lobby Welcome Supervisor - Asst. FD Manager - FO Manager
Essential Job Functions
- Welcome all guests of the hotel and restaurant at the main drive/door of the hotel with services such as valet parking, bell services and door attendant duties.
- The Welcome Ambassadors are a key part of the Front Office Team and function as the agile group of service professionals that perform a range of duties.
- Duties include: Parking cars, assisting with luggage of arriving and departing guests, assisting at the front door with any arrival/departure needs of our discerning guests, assisting with delivering guest items.
- Be aware of guest satisfaction and work toward increasing the overall guest satisfaction to customize experiences.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Position Requirements
- 1 to 2 years hospitality experience in a full service hotel or residential service environment. Prior bell or valet parking experience is a plus.
- Must be 18 years of age and must be legally allowed to drive an automobile in WA State.
- Background checks will be conducted.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays & weekends. AM/PM shifts mostly as well as available overnight shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
TITLE: EVENT MANAGER
Job Description: Responsible for preparing all event documentation and coordinate with Sales, F&B and other property departments to ensure consistent, high-level service throughout pre-event, event and post-event phases. Communicate and coordinate functions with customer and serve as the liaison between the customer and other departments/managers. Recognize opportunities to maximize revenue opportunities by up selling and offering enhancements to create memorable and outstanding events. Position will require some direct sales efforts.
ESSENTIAL FUNCTIONS
- Ensure events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy. Desire and ability to perform direct outside sales when called upon.
- Takes responsibility for the event from Director of Sales & Marketing or Sales Manager once contracts have been signed.
- Coordinate details of the event with customer; documents Banquet Event Order (BEO).
- Lead the BEO & alongside with the Group/Event Resume meetings as needed.
- Greet customer during the event phase ensures all requests have been identified and implemented.
- Manage all designated group room blocks and all contracted meetings and events between The Wilson, Block 3 and Tips up.
- Identify operational challenges associated with the event and determine how to best work with the Director of Sales & Marketing, Director of Food & Beverage and property General Managers to develop alternative solutions.
- Working with the onsite GM or AGM along with group contact with any challenges day or night of event solving the challenge or coming up with a suitable alternative solution.
- Builds and strengthens relationships with existing and new customers to enable future bookings.
- Understanding the overall market- Competitors’ strengths and weaknesses, economic trends, supply, and demand withing the events, catering and group business through big sky and our comp set.
- Assis within the sales department by developing and implementing hotel specific selling, event, and banquets strategies.
- Mentor and develop banquet team either within our restaurant staff or on call staff when it comes to any banquet set up, catering and event execution.
- Writing up a post-con of all events with in three days after the event.
- Use experience and judgment to integrate current trends in event management and event design.
- Responsible for all event, meeting, catering, and banquet through the outlets along with direct sales of certain group segments, as established by the Director of Sales & Marketing.
- Help with training, management and development of our Sales and Events Coordinator when needed.
- Position may require outside sales calls, trade show/event representation, as well as participation in client and industry events.
- Participate in customer site inspections and assist with the sales process as necessary.
- Ensure billing accuracy and conducts bill review with the client prior to processing final invoice.
- Deliver excellent customer service throughout the customer experience and encourage the same from other associates and managers.
- Coordinate and communicate event details both verbally and in writing to the customer and property operations.
- Make presence always known to customer during the event.
- Oversees all aspects of a banquet, meeting, catering or event that includes the set-up, execution and clean up of the event.
- Respond to and handle guest problems and complaints.
- Ensure all associates and managers understand expectations and parameters for event activities.
- Conduct formal pre- and post-event meetings as required to review communicate guest needs and feedback.
- Review comment cards and guest satisfaction results with associates and managers
- Perform other duties as assigned to meet business needs.
Requirements:
TECHNICAL SKILLS
- Excellent verbal and written skills.
- Able to use advanced computer systems (client tracking, inventory control, forecasting tools).
- Direct sales experience.
- Goal-oriented and creative personality.
- Excellent guest relation skills.
- Ability to use Marriott & sales systems (i.e. Marsha, Fosse, SFAWeb, Delphi)
ASSOCIATE RELATIONS
- Ability to work as a team player with all levels of hotel staff.
- Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
- Be readily available & approachable for all team members.
- Assist supervisors in understanding team members’ ever changing needs and expectations, and exceed them.
- Take proactive approaches when dealing with associate concerns.
- Extend professionalism and courtesy to team members at all times.
- Celebrate and foster decisions that result in successes as well as failures.
GUEST RELATIONS
- Be readily available/ approachable for all guests.
- Accommodate guest special requests.
- Answer guest questions regarding local area facilities and services.
- Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
- Ensure staffing levels allow team members to exceed guest needs.
- Extend professionalism and courtesy to guests at all times.
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Payroll Specialist
Process payroll to ensure timely and accurate compensation payments are made to associates at the managed properties and HHMLP.
Potential Career Path
Senior Payroll Accountant – Payroll Supervisor – Payroll Manager
Essential Job Functions
- Process regular payroll cycles for managed properties and HHMLP.
- Research data through the payroll and HR applications.
- Process sales commissions and bonuses, as needed, and ensure accurate and timely payment of this type of compensation.
- Research requests for payroll information and respond timely.
- Process all data feeds required for the payroll system (new hires, etc.) and input all employee maintenance issues as requested by the field and management teams.
- Ensure correspondence (including phone calls and mail) from internal and external customers is addressed timely and accurately.
- Correspondence includes, but is not limited to, employment verifications, unemployment claims and garnishment orders.
- Perform special projects and other responsibilities as assigned.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits.
- Perform other duties as requested by management.
Position Requirements
- Bachelor’s degree in Accounting, Finance, or Business, plus 2 years of experience in payroll/compensation processing or human resources; or an equivalent combination of education and experience.
- Prior hotel experience preferred.
HHM Hotels Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
- Extended work hours may be required during times of high payroll volume.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Your Growth Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Your Focus
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Accounting Clerk
Verify, obtain approvals and pay invoices; bill and collect outstanding revenue in a timely, accurate manner in accordance with accounting policies and procedures.
Your Growth Path
Staff Accountant/Guest Service Agent – Regional Accountant – Controller
Your Focus
- Prepare cash discrepancy reports.
- Retrieve and process deposits in accordance with hotel standards.
- Maintain house bank and conduct transactions according to established processes and policies.
- Issue and redeem cashier banks and conduct audits as needed.
- Process petty cash receipts and reimbursements.
- Assist with credit-related activities, including processing of credit applications.
- Provide customers with accurate and timely invoices, statements, and schedules.
- Maintain an efficient collection process to include an organized filing and tracing system.
- Monitor guest ledger, advance deposit ledger and any other related ledgers to ensure proper internal control.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits to ensure safety.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma required.
- Previous accounting experience or equivalent training required.
- Proficient in using Excel.
- Knowledge of PMS/accounting systems preferred.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include occasionally working on holidays, weekends.
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Assistant General Manager
Supervise and manage hotel departments and oversee hotel operations as directed.
Your Growth Path
General Manager – Area General Manager –Regional Director of Operations
Your Focus
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
- Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
- Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
- Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
- Coordinate with the corporate accounting department to oversee payroll functions.
- Oversee and ensure internal audit standards are met.
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
- Monitor and maintain the front office systems and equipment to ensure optimum performance.
- Serve on the hotel’s safety committee.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- Associate or Bachelor’s degree preferred.
- Intermediate knowledge of overall hotel operations.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Bistro Server
Serve food and/or beverage to guests in a courteous and friendly manner and in accordance with established brand/hotel guest service and sustainability standards.
Your Growth Path
Banquet Server/Captain; Restaurant Supervisor – Restaurant Manager – Banquet Manager
Your Focus
- Set up necessary supplies, food, and beverage at the beginning of the shift and maintain a stocked work area at all times.
- Take orders from customers, input orders, obtain payment and provide change.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Prepare food, coffee and other beverages, including alcohol, when necessary.
- Prepare ingredients for cooking, including portioning, chopping, and storing food, when necessary.
- Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank in accordance with established policies.
- Clean all equipment and areas, locking equipment doors, etc.
- Abide by state, federal and corporate requirements pertaining to serving alcoholic beverages.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous food and beverage experience or equivalent training required.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Your Growth Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Your Focus
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It