Job Listings

Opportunity:  Executive Housekeeper   Manage housekeeping operations in accordance with established guest service, quality and sustainability standards. Potential Career Path    Area Executive Housekeeper – Assistant General Manager – General Manager Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety. - Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns. - Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. - Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs. - Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.  - Prepare required paperwork pertaining to departmental functions. - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.  - Develop and implement policies and procedures for the operation of the department or the hotel. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Two years previous housekeeping supervisor experience required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.  What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Financial Analyst   Reporting to the Manager of Analysis & Banking, this entry level position’s primary responsibilities will include compile, review, analyze, interpret and report banking, operational, and financial data within various systems.   Potential Career Path Senior Shared Services Accountant – Senior Staff Accountant   Essential Job Functions - Utilize reporting tools necessary to perform daily, weekly, and monthly tasks including all available technology. - Assist in implementing new tools, reports, and technology to analyze and report data needs within banking, credit cards, and financial trends. - Develop, maintain, and support standard reporting templates and those that support financial results. - Provide timely feedback to management on financial analysis for individual hotels, regions, or entire portfolio as assigned by management. - Assist with employee expense reimbursement system (Concur Solutions) including set ups, changes and report generation. - Support Shared Services accountants while learning their responsibilities and act as primary back up. - Communicate both verbally and in writing to provide clear and precise data analysis. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits. - Perform other duties as requested by management. Position Requirements - Bachelor’s degree in accounting or finance preferred. - 1-2 years of previous experience in accounting or finance preferred. - Must have working knowledge of Microsoft Office applications, including advanced skills with Excel. Work Environment and Context - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Regional Director of Accounting   Manage and direct the activities of the regional accounting team with the main objective of preparing timely and accurate accounting records and financial statements for the managed properties in accordance with generally accepted accounting principles and established standards. Your Growth Path Director of Financial Services –Controller – VP Finance   Your Focuses - Manage the activities of the regional accounting team to ensure the timely and accurate preparation of accounting records and financial statements for the managed properties.   - Review and approval of property financial statements and monthly financial records (monthly packs). - Plan and organize the work of the regional accounting team, adjusting team priorities as needed to ensure all reporting deadlines are met. - Communicate both verbally and in writing to provide clear direction to property accountants. - Develop and implement procedures and necessary training to promote the efficient, effective and timely completion of accounting activities by property accountants. - Oversee the accounting and internal control functions of the regional accounting teams to ensure SOX compliance. - Assist accounting management team in the establishment, coordination and administration of internal control procedures/policies prescribed in the HHMLP Accounting Policies and Procedure Manual and the Narratives (HHMLP P&P’s). - Communicate with and provide training to the Operations team to assist with compliance of HHMLP P&P’s. - Assist with both internal and external audits to ensure complete, timely and accurate responses to information requests. - Develop and maintain relationships with internal and external customers. - Research and provide analysis and insight into financial trends, operational issues and variances to budgets and forecasts as needed by the Operations team. - Work closely with other Regional Accounting Managers, the Controller and the Vice President of Financial Services to ensure effective coordination of activities between Accounting and Operations and to ensure prompt service to the Operations team. - Perform special projects and other responsibilities as assigned. - Ensure compliance and satisfaction of all government, company, franchise and ownership requirements throughout job performance. - Perform other job related duties as assigned. Your Background and Skills - Bachelor’s degree in accounting or finance required. - Previous Supervisory experience. - Prior hotel experience preferred. Work Environment and Context - Requires sitting for extended periods, use of hands and fingers to operate computers and keyboards. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Night Auditor   Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path   Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Your Focus - Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. - Keep records of room availability and guests' accounts, manually or using computers. - Prepare and distribute daily reports. - Audit and reconcile cashiers. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Input and update financial information into the BRAINS network. - Check guests in/out and perform Guest Service Agents tasks. - Respond to guest inquiries and resolve complaints.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma or equivalent preferred. - Previous night audit/accounting experience or equivalent training required. - Computer knowledge/Excel and arithmetic skills required. - FSD is a plus, required within 90 days of employment.   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Housekeeping Supervisor   Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.   Your Growth Path   Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager Your Focus - Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   - Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.) - Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly. - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.  - Issue cleaning supplies and equipment to associates. - On occasion, clean rooms or assist staff with cleaning rooms.  - Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors.  - Supervise laundry employees, if applicable. - Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Practice safe work habits and wear protective safety equipment. - Assist in the breakfast area as needed. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills  - High School diploma preferred. - Previous housekeeping experience or equivalent training required. - Previous supervisory responsibility preferred.   HHM Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program    Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.    What We Believe  People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Your Growth Path   Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Your Focus - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English.   HHM Hotels Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Night Auditor   Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path   Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Your Focus - Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. - Keep records of room availability and guests' accounts, manually or using computers. - Prepare and distribute daily reports. - Audit and reconcile cashiers. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Input and update financial information into the BRAINS network. - Check guests in/out and perform Guest Service Agents tasks. - Respond to guest inquiries and resolve complaints.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma or equivalent preferred. - Previous night audit/accounting experience or equivalent training required. - Computer knowledge/Excel and arithmetic skills required. - FSD is a plus, required within 90 days of employment.   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Security Officer   Perform protective and enforcement functions in a friendly and courteous manner to maintain a safe and secure hotel environment.   Your Growth Path     Security Supervisor/Manager – Director of Security Your Focus   - Patrol designated hotel areas. - Respond to disturbances and emergency situations.   - Maintain a daily activity log. - Maintain confidentiality with respect to guest and employee incidents. - Prepare incident reports and other reports and communicate all related information to hotel management. - Access secured areas for authorized personnel. - Complete incident/accident reports in a clear and concise manner. - Escort guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Monitor TV cameras, if applicable. - Perform bell person tasks and assist guests with luggage. - Perform other duties as requested by management.   Your Background and Skills   - High School diploma or equivalent and/or experience in a hotel or related field preferred. - Prior security experience is desirable.  - CPR/First Aid preferred.    HHM Hotels Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context   - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching and climbing stairs. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Security Officer   Perform protective and enforcement functions in a friendly and courteous manner to maintain a safe and secure hotel environment.   Your Growth Path     Security Supervisor/Manager – Director of Security Your Focus   - Patrol designated hotel areas. - Respond to disturbances and emergency situations.   - Maintain a daily activity log. - Maintain confidentiality with respect to guest and employee incidents. - Prepare incident reports and other reports and communicate all related information to hotel management. - Access secured areas for authorized personnel. - Complete incident/accident reports in a clear and concise manner. - Escort guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Monitor TV cameras, if applicable. - Perform bell person tasks and assist guests with luggage. - Perform other duties as requested by management.   Your Background and Skills   - High School diploma or equivalent and/or experience in a hotel or related field preferred. - Prior security experience is desirable.  - CPR/First Aid preferred.    HHM Hotels Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context   - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching and climbing stairs. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path   Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Executive Housekeeper Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.   Compensation: $70,000-$75,000 / year Potential Career Path    Area Executive Housekeeper – Assistant General Manager – General Manager Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety. - Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns. - Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. - Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs. - Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.  - Prepare required paperwork pertaining to departmental functions. - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.  - Develop and implement policies and procedures for the operation of the department or the hotel. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - 1+ year previous housekeeping manager experience required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.  What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Accounting Clerk   Verify, obtain approvals and pay invoices; bill and collect outstanding revenue in a timely, accurate manner in accordance with accounting policies and procedures.   Your Growth Path Staff Accountant/Guest Service Agent – Regional Accountant – Controller   Your Focus - Prepare cash discrepancy reports. - Retrieve and process deposits in accordance with hotel standards. - Maintain house bank and conduct transactions according to established processes and policies. - Issue and redeem cashier banks and conduct audits as needed. - Process petty cash receipts and reimbursements. - Assist with credit-related activities, including processing of credit applications. - Provide customers with accurate and timely invoices, statements, and schedules. - Maintain an efficient collection process to include an organized filing and tracing system. - Monitor guest ledger, advance deposit ledger and any other related ledgers to ensure proper internal control. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Practice safe work habits to ensure safety. - Perform other duties as requested by management.    Your Background and Skills - High School diploma required. - Previous accounting experience or equivalent training required. - Proficient in using Excel. - Knowledge of PMS/accounting systems preferred.   HHM Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include occasionally working on holidays, weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.   What We Believe  People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Sales Coordinator   Performs administrative functions in support of property sales leaders.    Your Growth Path   Sales Manager or Front Office Manager – Director of Sales or General Manager   Your Focus - Promptly answer telephone calls and communicate relevant account information to managers and departments. - Type and process correspondence, proposals and contracts. - Distribute memos, contracts, resumes, room requests and amenities to relevant departments. - Politely and professionally converse with clients and respond to all inquiries. - File and organize copies of contracts and correspondence ensuring records are up to date. - Reserve and confirm rooms, meeting space, and banquet space when necessary.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management.   Your Background and Skills - High School diploma or equivalent preferred. - Previous hotel or sales experience preferred, but not required.   HHM Hotels Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include occasionally working on holidays, weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate the keyboard.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Business Travel Sales Manager   Responsible for the profitable development of revenue for Corporate Transient Sales by proactive sales efforts in retaining and developing existing customers and winning new clients within their assigned industry and geographical sectors. Potential Career Path    Senior Sales Manager – Director of Sales   Essential Job Functions - To concentrate his/her effort in “selling” rooms and suites (specialty& hospitality); responsible for targeted revenue goals. - Conduct sales visit and maintain good working relationship with the following: Corporate Travel Managers, Procurement Officers, Business Travel Agents and High End Leisure Agents at travel agency. - Prepare proposals/contracts in a timely fashion; turnaround customer follow-up – 24 hours. - Work closely with Leading Hotels of The World & Hersha National BT Sales team to receive 2013 & 2014 new opportunities & bid requests.  Complete all requests by deadlines provided - Build and maintain consistent volume from existing corporate accounts and high end travel agents (consortia and BAR segments). - Write individual sales action plan for this segment quarterly (monthly when requested). - To be knowledgeable of the competition in the area and our strengths and opportunities. Join pertinent associations (ACTE) and attend a few qualified events annually- networking. - Pass all relevant & detailed information on signed contracts to Reservation/ Revenue Manager to ensure rates are loaded. - Conduct entertainment and site inspection for all customer contacts; especially potential clients. - Review daily arrivals, internet, directories, etc. for future potential business as well as proper tracking. - Sales visit and entertainment with corporate clients; plan local events in order to promote RH to local market (PA luncheons with the local law firms – whom do not use travel agencies. - Recommend qualified FAM trips when relevant and important to increasing market share. - Develop new markets/source of business for Corporate Transient sales. - Generate new ideas for new promotions, partnerships/strategic alliances to build visibility and revenue opportunities. - Facilitate VIP and first time guests with reservations with volume accounts/high end travel agencies - To attend tradeshows, sales trips, industry functions both locally and beyond (mostly East coast in beginning). - Maintain contact with historical and lapsed clients to re-ignite a relationship. - Work additional hours as needed or when requested by management - Take up special assignments instructed by Director of Sales; perform any other job-related duties as assigned. - Assist team in answering phones, especially during the peak hours.  Experience - 2-3 years sales experience, preferably in the hospitality industry; preferably corporate sales. - College degree in hospitality or business administration is required. - Extensive experience in similar luxury establishment. - Experience in a similar operational area for a minimum of two years; (corporate sales& high end leisure travel agencies an advantage). - The specific strategic or operational knowledge needed to perform the job. - SalesPro, Delphi & Opera knowledge is a plus; understanding the software(s). - Financial accounting processes. Work Environment and Context - Work indoors in environmentally controlled conditions with external and internal customers. - Stand, use hands to handle, control objects and tools, and use telephone and computer systems. - Face to face and indirect contact with the public. - Handle conflict situations as well as dealing with unpleasant, angry, or discourteous people. - Handle cash, other forms of currency and occasionally guests’ valuables. - Maintain composure and patience during times of high hotel volume and during emergency situations. - Responsible for work outcomes and results. - Able to communicate well in English. - Comply with Hersha and the hotel brand’s guidelines and requirements.  What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Lifeguard   Promote the safety and well-being of guests utilizing the pool facilities in accordance with established guest service and sustainability standards. Potential Career Path    Lifeguard Supervisor -  Recreations Manager   Essential Job Functions - Monitor guest activity in pool area to ensure safe use of the pool.  - Apply and enforce pool rules and regulations consistently. - Assist distressed swimmers in emergency swimming situations.  - Coordinate emergency procedures and provide first aid in emergency situations as trained and authorized. - Respond to guest inquiries and provide resort information upon request. - Perform general maintenance and care of facilities and equipment as requested. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - Previous lifeguard experience preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. - Work area contains exposure to chemicals such as chlorine and other water purification chemicals.  What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Line Cook   Prepare food items in accordance with production requirements and established guest service and sustainability standards. Your Growth Path    Lead Cook – Sous Chef – Assistant to the Head Chef   Your Focus - Prepare food of consistent quality following recipe cards and production and portion standards. - Begin food items that are prepared ahead of time, making sure not to over-prepare estimated needs. - Date all food containers and rotate per Hersha Hospitality standards, making sure that all perishables are kept at proper temperatures. - Check pars for shift use, determine necessary preparation, freezer pull and line set-up. Note any out-of-stock items or possible shortages. - Return all food items not used on the next shift to designated storage areas, being sure to cover and date all perishables. - Assist in setting up plans and actions to correct any food cost problems, and control food waste, loss and usage per Hersha Hospitality standards. - Operate, maintain and properly clean kitchen tools and equipment. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills - High school diploma or equivalent. - 2 years of related experience.   HHM Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program    Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Maintenance Technician  Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Your Growth Path Engineer - Engineering Supervisor - Chief Engineer Your Focus - Assist with preventative maintenance and complete work orders related to replacing and repairing ceiling tiles, sheet-rock and wallpaper.  - Install or repair sheetrock and other wall coverings. - Paint designated areas and items. - Replace basic electrical fixtures, light switches, receptacles, light bulbs and fixtures. - Perform minor plumbing functions. - Focus on guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow Service Recovery Guidelines. - Maintain the curb appeal including but not limited to snow removal, lawn care, gardening and trash removal. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Perform other duties as requested by management. Your Background and Skills - High School diploma and Trade school course work in related field preferred. - Previous maintenance experience or equivalent training required. Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Bistro Server Serve food and/or beverage to guests in a courteous and friendly manner and in accordance with established brand/hotel guest service and sustainability standards.  Your Growth Path  Banquet Server/Captain; Restaurant Supervisor – Restaurant Manager – Banquet Manager Your Focus - Set up necessary supplies, food, and beverage at the beginning of the shift and maintain a stocked work area at all times. - Take orders from customers, input orders, obtain payment and provide change. - Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. - Prepare food, coffee and other beverages, including alcohol, when necessary.  - Prepare ingredients for cooking, including portioning, chopping, and storing food, when necessary. - Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.  - Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank in accordance with established policies. - Clean all equipment and areas, locking equipment doors, etc. - Abide by state, federal and corporate requirements pertaining to serving alcoholic beverages. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Ensure overall guest satisfaction. - Perform other duties as requested by management. Your Background and Skills - High School diploma or equivalent preferred. - Previous food and beverage experience or equivalent training required. Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Night Auditor   Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path   Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Your Focus - Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. - Keep records of room availability and guests' accounts, manually or using computers. - Prepare and distribute daily reports. - Audit and reconcile cashiers. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Input and update financial information into the BRAINS network. - Check guests in/out and perform Guest Service Agents tasks. - Respond to guest inquiries and resolve complaints.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma or equivalent preferred. - Previous night audit/accounting experience or equivalent training required. - Computer knowledge/Excel and arithmetic skills required. - FSD is a plus, required within 90 days of employment.   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Valet Parker   Greet guests upon arrival and departure and park and retrieve guests’ vehicles in accordance with established guest service and sustainability standards.   The hours are 11 p.m. to 7 a.m. Potential Career Path     Guest Service Agent – Bell Captain– Guest Service Manager   Essential Job Functions - Park guest vehicles and retrieve valet-parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicles. - Grasp, lift and/or carry or otherwise move packages, luggage or boxes up to 75 lbs. from cars, buses and vans, placing packages and luggage onto baggage carts or in a secure area for retrieval by bell staff. - Read luggage tags and provide claim tickets to ensure appropriate delivery. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - Previous related experience a plus. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It