Job Listings

Opportunity: IT Support Analyst   Provide technical support via remote control, telephone, and desk-side. Manage incoming technical issues and service requests via our ticketing system. Contribute to technical knowledge base, mentor and train IT support associates, and work with department managers to support projects and operational needs.   Potential Career Path    Senior IT Support Analyst, Systems/Network Administrator – Department Manager   Essential Job Functions - Provide timely, courteous, and efficient customer service via telephone, remote control, and desk-side support. - Contribute to our technical knowledge base, support team expertise, and root cause analysis. - Track escalations in helpdesk software, provide network troubleshooting assistance, and communicate system issues to department managers. - Perform installation of new desktops/laptops, including upgrades or installations of software in existing environments. - Be available to work outside the established schedule as needed to meet critical deadlines. - Identify opportunities for process and service improvements. - Able to participate in our 24/7 manager on duty emergency technical support program. - Actively participate in special projects as assigned. - Practice safe work habits.   Position Requirements   - 5+ years professional experience in an IT Support role. - Essential knowledge of the following systems: AD, Google Admin, ITIL ticketing system, Windows 10, Windows Server, basic networking concepts, printers. - Ability to learn and support hotel technology systems.  - Strong technical skills in troubleshooting networks, systems, and software issues via remote control and telephone. - Self-directed with superior customer service skills. - Able to prioritize and resolve issues based on severity. - Hospitality Technologies experience preferred. - Positive attitude and strong communication skills.   Work Environment and Context - Required to sit for extended periods, lift up to 50 pounds, bend, reach, use hands and fingers to operate a mouse and keyboard. - Work schedule varies and may include extended work hours and work on evenings and weekends.

Opportunity:  Restaurant Server   Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.  Your Growth Path   Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager Your Focus - Take food and beverage orders and place orders in the point of service system. - Ensure overall guest satisfaction. - Set and clear tables in dining areas. - Stock service stations with items such as ice, napkins, or straws. - Pick up orders from food preparation areas and ensure food is prepared accordingly.  - Prepare guest check and if appropriate complete payment transaction. - Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.   - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills - High School diploma or equivalent preferred. - Previous food and beverage experience required or equivalent training. - Knowledge of POS systems. - TIPS certification preferred.   HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program    Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.    What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  House Person   Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards. Your Growth Path      Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager Your Focus - Greet and acknowledge guests in a courteous and friendly manner. - Inspect assigned areas and perform cleaning tasks accordingly.  - Collect trash from the service landings and dispose of in outside trash dumpsters. - Vacuum and dust guest corridors. - Pick up bed and other linen from hotel floors and transport to the laundry collection site. - Deliver clean linen to assigned sections. - Report maintenance issues. - Maintain cleanliness and organization of guest areas. - Respond to guest inquiries and assistance. - Work as a room attendant when staffing shortages occur or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma preferred. - Previous housekeeping experience required or equivalent training preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas. - Usage of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Chief Engineer   Manage general and preventative maintenance functions to ensure guest service and sustainability standards are achieved and maintained throughout the hotel structure.       Your Growth Path Area Chief Engineer – Regional Director of Engineering   Your Focus   - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Conduct room inspections, and identify repair needs.  - Manage and coordinate bids, quotes and contracts for 3rd party vendors.  - Oversee small projects, or PIPS, and manage and report on the work progress.     - Install or repair sheet rock and other wall coverings. - Paint designated areas and items. - Install and replace basic electrical fixtures.  Replace light switches, receptacles, light bulbs, and fixtures. - Install, replace, and program televisions. - Perform minor plumbing functions. - Replace and repair heating and cooling pumps as well as preventative maintenance on units.                     - Troubleshoot and repair kitchen equipment. - Perform preventative maintenance on a scheduled basis and complete work orders as necessary; keep accurate records of PM’s on all rooms and equipment. - Maintain the building exterior and “curb appeal” of entire hotel grounds - Refurbish, paint and finish furniture and fixtures as needed. - Test, examine, and maintain hotel’s life safety systems to ensure they are 100% operational at all times. - Maintain repair and preventive maintenance records and coordinate compliance of service contracts. - Perform and maintain work to local, state and Federal codes. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills   - High School diploma and/or trade school course work in related field preferred. - Previous supervisory engineer/maintenance experience required or equivalent training. - Certifications may be required.   Work Environment and Context   - Work schedule varies and may include working on holidays and weekends or alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, climbing, stooping, kneeling or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path   Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Your Growth Path   Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Your Focus - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English.   HHM Hotels Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Overnight Kitchen Cleaner   Opportunity   Reporting to the Executive Chef, the primary function of this position is to do heavy duty cleaning throughout the kitchen and respective areas after hours. Overnight shifts are the shifts where all deep cleaning and heavy work is conducted.   Responsibilities - Help maintain safety in the kitchen by clearing spills promptly, keeping all kitchen equipment, oven vents, all floor, wall, and cook surfaces, thoroughly clean. Prepares ovens, sinks and other dirty restaurant equipment for cleaning. Uses ice, water and cleaning solvent in the cleaning of restaurant kitchen equipment. - Empty, wash, and return trash bins over 3/4 full; Dispose of all trash and recyclable material in the appropriate way. - Clean and sanitize all areas of the kitchen and operate the dishwashing machine in a safe, accident-free manner. - General overall cleaning of all kitchens and B.O.H. areas in order to be prepared for next day. - Sweeping and Mopping of all walk-ins nightly. - Be able to follow exact instructions of Deep Cleaning Projects of the back of house with sense of urgency as required from time to time including the employee cafeteria. Cleans and wipes down tables and chairs. - Responsible to learn uses and safety instructions of all cleaning products. - Follow kitchen cleaning schedule throughout the night. - Assist management in maintaining a clean an organized building at all times. - Maintain organization of all smallwares in each kitchen. - Conduct proper cleaning and sanitation of all equipment in the kitchen, food production and storage areas. - Maintain cleanliness of all floors, mats, ovens, vents and kitchen equipment. - Comply with all standard operating procedures and policies of the Mystic Marriott Hotel & Spa. - Mops, sweeps, strips, grinds and polishes floors. - Maintain grease traps nightly. - Vacuums carpets. - Cleans public restrooms from time to time. - Smiles and is friendly when interacting with co-workers, guests and property employees. - Follows all required safety and standard operating procedures. - Asks supervisor or other employees for help when needed. - Is open to coaching and feedback from supervisor and makes improvements. - Works weekends and holidays. Other Functions: - Report anything that needs immediate attention to the appropriate manager Work with all restaurant staff to better serve guest Always on time and in proper uniform at beginning of shift including proper Position Requirements: - Must be able to work long hours. - This position requires continuous standing, full mobility, and lifting and carrying up to 50 pounds and on occasion up to 70 pounds. Must be physically fit for frequent standing, walking, twisting, bending, pushing, pulling, reaching and kneeling. - You must be available to work overnight. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It    

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Your Growth Path   Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Your Focus - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English.   HHM Hotels Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path   Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Revenue Management Analyst Assist revenue management leadership in maximizing room revenue across a portfolio of select, full service, and independent properties by collecting and entering data, maintaining tools, and analyzing data.   Compensation: $62,500 / year   HHM Benefits and Perks - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Access to Daily Pay - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program Potential Career Path    Area Director of Revenue Management – Regional Director of Revenue Management   Essential Job Functions - Accumulate, consolidate, and effectively present information from disparate sources for use by company senior leadership to validate company strategy and maximize hotel revenues. - Monitor and evaluate room rates and availability across all distribution channels in accordance with established guidelines to maximize occupancy and revenues. - Measure, analyze and report out on booking trends, pickup, no shows, and sources of business. - Consolidate and evaluate short and long term revenue forecasts and generate weekly and monthly enterprise-wide roll-ups and critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability. - Assist in the evaluation and strategic planning of future hotel acquisitions. - Participate in all and support all aspects of the Company’s Revenue Management processes and procedures. - Establish and maintain meaningful external and internal relationships. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits. - Perform other duties as requested by management. Position Requirements - College Degree in related discipline and/or prior revenue management or business analyst experience. - Must have extensive experience using Microsoft Office products to format, analyze, and present large amounts of information effectively. Work Environment and Context - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Director of Revenue Management   THēsis Hotel Miami is seeking an strategic and hands-on Director of Revenue Management to join the on-site leadership team. The Director of Revenue Management will possess a background in developing strategic and tactical initiatives to maximize revenue potential.   Your Growth Path Area Director of Revenue Management - Regional Director of Revenue Management – Vice President of Revenue Management   Your Focus - Overseeing the revenue management and distribution strategy of the hotel. - Developing, communicating, and implementing sales strategies, mix of business, channel management, pricing strategies, as well as reservations systems and related policies. - Preparing for and conducting weekly Revenue Management meetings involving rate and inventory strategies, transient/group pace, competitive business analysis and financial forecasts. - Initiating short and long term revenue forecasts and generate weekly and monthly critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability. - Measuring and analyzing booking trends, pickup, no shows, and sources of business. - Managing, producing, and monitoring rate strategy tiers, booking pace by Market Segment, GDS, inventory and monthly results. - Working with the different departments to ensure similar goals, and implement action plans to achieve optimum revenue management. - Establishing and maintaining meaningful external and internal relationships. - Perform other duties as requested by management. Your Background and Skills - College Degree Preferred. - Familiarity with Coral Gables, South Miami, and Coconut Grove markets.  - At least 2 years of experience in the Revenue Management discipline. Work Environment and Context - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. - Requires occasional to moderate travel. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Bartender Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction. Your Growth Path   Beverage Manager/Restaurant Supervisor – Restaurant Manager – Food & Beverage Manager Your Focus - Maintain clean and organize bar areas. - Slice and pit fruit for garnishing drinks. - Check identification of customers to verify age requirements for purchase of alcohol. - Prepare and serve drink and/or food orders. - If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas. - Issue guest check and complete payment process.  - Follow standards for identifying and managing intoxicated guests.  - Complete beverage requisitions to maintain par levels as needed. - Complete required side work prior to shift end. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Assist with taking beverage inventory.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Your Background and Skills - High school diploma preferred. - TIPS certified a plus. - Previous bartending/mixologist experience required or equivalent training. - Food Sanitation certificate a plus, required within 90 days of employment. Work Context - Work schedule varies and may include working on holidays, weekends and different shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms.  What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Food & Beverage Director   Oversee food and beverage functions and outlets ensuring the division meets established financial and other goals while ensuring the department operates in accordance with established guest service and sustainability standards.   Potential Career Path    Area Food & Beverage Director – Assistant General Manager – Director of Operations   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   - Monitor performance to ensure adherence to all service standards, sanitation standards, productivity standards to ensure exceptional guest satisfaction. - Monitor and control food & beverage inventories. - Maintain inventories of related food & beverage equipment. - Monitor and control labor costs. - Maintain cleanliness and sanitation levels to Health Department required ratings at all times. - Manage food preparation. - Organize multiple projects; manage and prioritize multiple tasks and meet deadlines. - Monitor and forecast food & beverage revenues and expenses to ensure company goals are met on a monthly and yearly basis. - Implement new menu items that will increase customer satisfaction and perception of value as well as policies and procedures for food and beverage. - Develop and manage the annual food & beverage budget. - Implement and monitor ordering and receiving program to ensure proper quantity and prices on all purchases. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Bachelor’s degree or equivalent experience required. - Progressive food and beverage management experience in similar size hotel/venue required.  Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Maintenance Technician  Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Your Growth Path Engineer - Engineering Supervisor - Chief Engineer Your Focus - Assist with preventative maintenance and complete work orders related to replacing and repairing ceiling tiles, sheet-rock and wallpaper.  - Install or repair sheetrock and other wall coverings. - Paint designated areas and items. - Replace basic electrical fixtures, light switches, receptacles, light bulbs and fixtures. - Perform minor plumbing functions. - Focus on guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow Service Recovery Guidelines. - Maintain the curb appeal including but not limited to snow removal, lawn care, gardening and trash removal. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Perform other duties as requested by management. Your Background and Skills - High School diploma and Trade school course work in related field preferred. - Previous maintenance experience or equivalent training required. Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Steward   Perform dishwashing and kitchen cleaning functions. Potential Career Path    Cook or Stewarding Supervisor - Executive Steward or Sous Chef  Essential Job Functions - Wash dishes, glassware, flatware, pots and pans. - Operate dishwashing and other kitchen cleaning equipment. - Place clean dishes, utensils, or cooking equipment in storage areas. - Maintain kitchen work areas, equipment, or utensils in clean and orderly condition. - Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars. - Sweep and wash floors and clean trash cans. - Sort and remove trash, placing it in designated pickup areas. - Perform food preparation functions in the event to staffing shortages or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous stewarding experience required or equivalent training. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends, etc. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping and kneeling. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path   Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Parking Attendant Greet and assist guests parking in hotel parking lot and collect payment of parking fees in accordance with established guest service and cash handling standards.    Potential Career Path    Porter – Valet or Bell person – Bell Captain    Essential Job Functions - Monitor parking lot and assist in directing guests to available spots. - Monitor safety and security of parking lot and report any issues or concerns to hotel management, security and/or law enforcement as necessary. - Collect payment for parking services in compliance with established cash handling and accounting procedures. - Maintain cleanliness of the parking lot, collecting and disposing of trash and maintaining and cleaning surfaces. - Count bank at end of shift, complete necessary documentation, resolve any discrepancies, and secure bank in accordance with established policies and procedures. - Assist guests or refer guests to necessary associates for help with any questions or requests. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - Previous related experience a plus. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. - Position includes working outdoors. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Executive Housekeeper   Manage housekeeping operations in accordance with established guest service, quality and sustainability standards. Potential Career Path    Area Executive Housekeeper – Assistant General Manager – General Manager Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety. - Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns. - Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. - Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs. - Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.  - Prepare required paperwork pertaining to departmental functions. - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.  - Develop and implement policies and procedures for the operation of the department or the hotel. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Two years previous housekeeping supervisor experience required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.  What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Financial Analyst   Reporting to the Manager of Analysis & Banking, this entry level position’s primary responsibilities will include compile, review, analyze, interpret and report banking, operational, and financial data within various systems.   Potential Career Path Senior Shared Services Accountant – Senior Staff Accountant   Essential Job Functions - Utilize reporting tools necessary to perform daily, weekly, and monthly tasks including all available technology. - Assist in implementing new tools, reports, and technology to analyze and report data needs within banking, credit cards, and financial trends. - Develop, maintain, and support standard reporting templates and those that support financial results. - Provide timely feedback to management on financial analysis for individual hotels, regions, or entire portfolio as assigned by management. - Assist with employee expense reimbursement system (Concur Solutions) including set ups, changes and report generation. - Support Shared Services accountants while learning their responsibilities and act as primary back up. - Communicate both verbally and in writing to provide clear and precise data analysis. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits. - Perform other duties as requested by management. Position Requirements - Bachelor’s degree in accounting or finance preferred. - 1-2 years of previous experience in accounting or finance preferred. - Must have working knowledge of Microsoft Office applications, including advanced skills with Excel. Work Environment and Context - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Regional Director of Accounting   Manage and direct the activities of the regional accounting team with the main objective of preparing timely and accurate accounting records and financial statements for the managed properties in accordance with generally accepted accounting principles and established standards. Your Growth Path Director of Financial Services –Controller – VP Finance   Your Focuses - Manage the activities of the regional accounting team to ensure the timely and accurate preparation of accounting records and financial statements for the managed properties.   - Review and approval of property financial statements and monthly financial records (monthly packs). - Plan and organize the work of the regional accounting team, adjusting team priorities as needed to ensure all reporting deadlines are met. - Communicate both verbally and in writing to provide clear direction to property accountants. - Develop and implement procedures and necessary training to promote the efficient, effective and timely completion of accounting activities by property accountants. - Oversee the accounting and internal control functions of the regional accounting teams to ensure SOX compliance. - Assist accounting management team in the establishment, coordination and administration of internal control procedures/policies prescribed in the HHMLP Accounting Policies and Procedure Manual and the Narratives (HHMLP P&P’s). - Communicate with and provide training to the Operations team to assist with compliance of HHMLP P&P’s. - Assist with both internal and external audits to ensure complete, timely and accurate responses to information requests. - Develop and maintain relationships with internal and external customers. - Research and provide analysis and insight into financial trends, operational issues and variances to budgets and forecasts as needed by the Operations team. - Work closely with other Regional Accounting Managers, the Controller and the Vice President of Financial Services to ensure effective coordination of activities between Accounting and Operations and to ensure prompt service to the Operations team. - Perform special projects and other responsibilities as assigned. - Ensure compliance and satisfaction of all government, company, franchise and ownership requirements throughout job performance. - Perform other job related duties as assigned. Your Background and Skills - Bachelor’s degree in accounting or finance required. - Previous Supervisory experience. - Prior hotel experience preferred. Work Environment and Context - Requires sitting for extended periods, use of hands and fingers to operate computers and keyboards. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It