Job Listings

Opportunity: Food and Beverage Manager Effectively lead and manage the staff and operations of the food and beverage department, ensuring the delivery of superior food and beverage menu items and services that will provide guests with a memorable experience. Take ownerships of the financial aspects of operations pertaining to the role, while creating a work environment consistent with our values.   Potential Career Path   Food and Beverage Director   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   - Monitor product quality and guest satisfaction in food and beverage outlet, ensuring food quality is consistent, appealing, and prepared according to recipe and to guest specifications. - Ensure the restaurant complies with sanitation and safety standards for guests and associates. - Visually inspect and take action to ensure the appearance of facilities is appealing and attractive to guests. - Effectively deal with internal and external customers with high level of patience, tact and diplomacy. - Ensure all equipment is in working order. - Participate in marketing efforts of the restaurants as directed. - Interact with guests to obtain feedback on quality of service and food in outlet. - Document inventory, forecast usage and monitor supply so restaurants are adequately stocked with linen, glassware, silverware, china, condiments, in order to provide service. - Abide by all regulations and requirements pertaining to serving alcoholic beverages. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements   - Prior management experience in similar restaurant required. Work Environment and Context   - Work schedule varies and may include working varies shifts, holidays and weekends. - Requires ability to navigate throughout the restaurant and kitchen, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching. - Ability to effectively communicate with guests and associates verbally and in writing.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Front Office Manager   Manage hotel front office operations in accordance with established guest service and sustainability standards.   Potential Career Path   Assistant General Manager – General Manager - Area General Manager   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. - Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. - Supervise all guest services department managers. - Review correspondence from guests and incident logs and direct staff according to information obtained. - Oversee all vendor and personnel contracts throughout the hotel. - Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate’s or Bachelor’s degree preferred. - 2 to 5 years hospitality related experience. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Spa Receptionist   Greet and assist Spa clients both in person and via the telephone, responding to all enquiries while observing set standards. Assist with various administrative tasks to support the overall operation of the Spa.   Potential Career Path    Administrative Assistant - Executive Assistant   Essential Job Functions - Provide a warm and friendly welcome to clientele at all times. - Coordinate client consultation records with the assigned therapist. - Schedule appointments for clients and monitor availability of treatment and staff to ensure punctual service as per the relevant skills of therapists. - Organize schedules to fully utilize time and profitability while guaranteeing the clients’ needs are prioritized. - Assist with administrative duties such as receiving purchases and inventory reporting. - Monitor Spa desk reception area, refill Spa brochures and maintain general appearance. - Monitor supplies and maintain overall condition. - Process payments from clients for services and retail in the Spa. - Assist in getting client feedback on level of services delivered in order to improve service delivery. - Confirm appointments via phone and email and provide literature requests via email, fax or mail when requested. - Conduct walk-through in Spa waiting area and ensure a neat appearance. - Aid in the general coordination and relation between departments, whether it be staff related or on a guests’ behalf. - Certify the highest quality of service to the Spa aiding in gift certificate and retail sales, guest complaints and other duties and various tasks assigned by management. - Complete special administration based projects as assigned. - Follow sustainability guidelines and practices related to HHM”s EarthView program. - Practice safe work habits. Position Requirements - 1 year minimum receptionist or administrative experience. Work Environment and Context - Extended work hours may be required to meet deadlines. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Restaurant Server   Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.  Potential Career Path    Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager Essential Job Functions - Take food and beverage orders and place order in point of service system. - Ensure overall guest satisfaction. - Set and clear tables in dining areas. - Stock service stations with items such as ice, napkins, or straws. - Pick up order from food preparation areas and ensure food is prepared accordingly.  - Prepare guest check and if appropriate complete payment transaction. - Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.   - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous food and beverage experience required or equivalent training. - Knowledge of POS system. - TIPS certification preferred. HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Steward Supervisor   Manage a team of stewards while leading and performing dishwashing and kitchen cleaning functions. Potential Career Path    Stewarding Supervisor - Executive Steward or Sous Chef  Essential Job Functions - Train and supervise stewards ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Organize dishware for banquet functions. - Wash dishes, glassware, flatware, pots and pans. - Operate dishwashing and other kitchen cleaning equipment. - Place clean dishes, utensils, or cooking equipment in storage areas. - Maintain kitchen work areas, equipment, or utensils in clean and orderly condition. - Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars. - Sweep and wash floors and clean trash cans. - Sort and remove trash, placing it in designated pickup areas. - Perform food preparation functions in the event to staffing shortages or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous stewarding experience required or equivalent training. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends, etc. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping and kneeling What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Barista   Provide quality barista services in accordance with established guest service and sustainability standards.   Potential Career Path    Head Barista– Host or Hostess – Guest Service Agent   Essential Job Functions - Take coffee, beverage and food orders, input orders into POS system, collect payment and prepare orders. - Bus coffee cart areas and tables. - Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas. - Ensure that appliances are turned on/off at the appropriate times. - Stock and maintain work areas. - Take orders, input orders into POS system, collect payment and prepare orders. - Clean dishes, utensils, work areas, tables and equipment throughout the day. - Obtain change required for expected business level.  Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts and secure bank. - Abide by all State, Federal and Corporate requirements pertaining to food & alcoholic beverages. - Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent. - Customer service experience preferred. - Barista experience a plus.   Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.    What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Accounts Payable Specialist Process accounts payable to ensure timely and accurate payments are made to vendors.  Potential Career Path    Accounts Payable Supervisor – Staff Accountant – Regional Director of Accounting Essential Job Functions - Process invoices (and cut checks, as needed) in accordance with related policies and procedures to ensure timely and accurate payments to vendors. - Handle valid vendor inquiries timely and completely to ensure a high level of customer service to external customers. - Research internal customer inquiries in an appropriate and professional manner to provide a high level of customer service to internal customers. - Work independently and identify potential processing inefficiencies to improve departmental workflow. - Perform other duties as requested by management. Position Requirements - Associate’s degree in business or an equal combination of education and experience. - 2 years accounts payable experience preferred. HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Breakfast Supervisor   Compensation: $19 / hour   Supervise breakfast operations including the preparation and serving of food and beverage items while interacting with guests in a friendly and courteous manner consistent with brand/hotel and sustainability standards.    Potential Career Path    Restaurant Shift Supervisor – Restaurant Manager – Food and Beverage Director Essential Functions - Interview, select, train, schedule, coach and support associates, ensuring associates perform in accordance with standards and consistent with HHM core values.     - Engage guests to offer assistance and to check on satisfaction.  - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.  - Recognize repeat guests and anticipate needs based upon breakfast preferences.   - Assist with setting up, cleaning and organizing breakfast service and pantry areas. - Take and record temperature of food and food storage areas such as refrigerators and freezers. - Ensure food is properly stored in designated containers and storage areas and meets food handling standards. - Monitor and order supplies or food items and restock as necessary to maintain inventory. - Work as a Guest Service Associate during staffing shortages or during peak periods, check in/out guests. - Assist with luggage, assist special guests with requests and resolve guest complaints. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Food Sanitation a plus, required within 90 days of employment. - Previous food and beverage/culinary experience required or equivalent training. - Supervisory experience preferred. Work Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling and crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Guest Experience Ambassador   The Guest Experience Coordinator will report to Guest Experience Manager.     Potential Career Path Guest Experience Manager   Positions Requirements   - Monitor and analyze the guest experience index and regularly check and follow up with guests reviews and Medallia. Supervise the Guest Experience Index through analysis of trends and ensure constant and consistent communication of the results. - Responsibilities will also include communication between all departments to ensure quality guest experience.  - Make recommendations as necessary for areas of improvement. Resolve guest concerns expeditiously in a manner which is beneficial to all involved through communication with department management.   - Comply with Marriott guidelines. Ensure all internal communications are on brand per HHM standard. Respond and update as necessary.        - Knowledge of all aspects of front desk operations, including check-in and check-out, settlement, award programs, handling guest requests and complaints. - Ability to communicate with others and inform line employees of hotel and departmental goals and objectives, motivate self and staff to achieve those goals, respond to guest requests and business volume quickly and efficiently. - Update all relevant information pertaining to events in the hotel on a regular basis and communicate those changes quickly and effectively. - Manage and execute amenity program, inventory of the items, storage and delivery to the guest room prior to arrival - Send pre-arrival, pre-departure emails to all Bonvoy guests, conduct follow up calls after guest arrival to ensure guest satisfaction  - VIPs, high paying guests, high profile guests room assignment - Resolve GXP cases and conduct proper follow up - Perform duties of lobby ambassador during peak times of arrivals and departures - Assist with all guest experience initiatives including champagne check in process  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Experience    - Excellent communication skills, both verbal and written. - Must possess excellent computer skills.  - Ability to communicate with others and inform line employee of hotel and departmental goals and objectives, motivate self and staff to achieve those goals, respond to guest requests and business volume quickly and efficiently. - High school or equivalent education required. Bachelor’s Degree preferred. - Minimum of two years experience in hotel industry. Front office experience is beneficial.   Work Environment and Context   - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Night Auditor   Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Potential Career Path    Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Essential Job Functions - Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. - Keep records of room availability and guests' accounts, manually or using computers. - Prepare and distribute daily reports. - Audit and reconcile cashiers. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Input and update financial information into BRAINS network. - Check guests/in out and perform Guest Service Agents tasks. - Respond to guest inquiries and resolve complaints.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous night audit/accounting experience or equivalent training required. - Computer knowledge/Excel and arithmetic skills required. - FSD is a plus, required within 90 days of employment. HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Concierge   Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities. Potential Career Path    Front Desk Supervisor – Guest Service Manager – Assistant General Manager   Essential Functions - Warmly greet and acknowledge guests, proactively offering assistance. - Provide information about local attractions and events.  - Make travel arrangements. - Make dining and other reservations, and obtain tickets for events. - Receive, store, or deliver luggage or mail. - Pick up and deliver items or run errands. - Carry out unusual requests, such as searching for hard-to-find items or services. - Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent. - Previous customer service experience required or equivalent training. - Knowledge of the local community, attractions and events. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Door Person   Greet each guest in a friendly and professional manner at the front door of the hotel and maintain the appearance of the front door area in accordance with established guest service and sustainability standards. Potential Career Path    Guest Service Agent– Bell Captain – Front Office Manager   Essential Job Functions - Open vehicle and hotel doors and greet guests upon arrival and departure. - Hail taxis as needed. - Respond to guest questions and provide information about local attractions, events and daily activities in the hotel. - Greet V.I.P. and repeat guests by name. - Sweep and mop the floor and outside door area daily to maintain an organized and clean appearance. - Maintain knowledge of all emergency procedures, including guest-related responsibilities and evacuation procedures. Assist in the case of an emergency. - Perform check-in and check-out calls, involving luggage handling and the escorting of guests as needed. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - Previous customer service experience preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Mini-Bar Attendant   Provide guests with a fully-stocked and well-maintained mini-bar on a consistent basis throughout their stay, while servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards.  Essential Functions   The following are specific contributions that must be developed during the training program in order to successful complete the program and be placed in a hotel: - Inventory all guest mini-bars on a daily basis and post the appropriate charges to the room prior to guest departure. - Clean the mini-bars on a regular basis. - Inspect all equipment and ensure excellent working condition. If repairs are needed, inform the Engineering Staff. - Maintain a fully stocked inventory of all mini-bar items. - Stock the mini-bar cart with necessary items in order to complete rounds - Comply with attendance rules and be available to work on a regular basis. - Perform any other job related duties as assigned. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Follow sustainability guidelines and practices related to HHM’s EarthView program . - Practice safe work habits and use required safety equipment. - Ensure overall guest satisfaction. Position Requirements - Requires organization and flexibility and a problem solving approach to all duties. - Ability to be mobile for significant distances within building on the property. - Must have the ability to communicate in English. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. - Ability to push/pull 60 lb motorized cart. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Accounting Clerk   Verify, obtain approvals and pay invoices; bill and collect outstanding revenue in a timely, accurate manner in accordance with accounting policies and procedures.   Potential Career Path    Staff Accountant/Guest Service Agent – Regional Accountant – Controller   Essential Job Functions - Prepare cash discrepancy reports. - Retrieve and process deposits in accordance with hotel standards. - Maintain house bank and conduct transactions according to established processes and policies. - Issue and redeem cashier banks and conduct audits as needed. - Process petty cash receipts and reimbursements. - Assist with credit-related activities, including processing of credit applications. - Provide customers with accurate and timely invoices, statements, and schedules. - Maintain an efficient collection process to include an organized filing and tracing system. - Monitor guest ledger, advance deposit ledger and any other related ledgers to ensure proper internal control. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits to ensure safety. - Perform other duties as requested by management.  Position Requirements - High School diploma required. - Previous accounting experience or equivalent training required. - Proficient in using Excel. - Knowledge of PMS/accounting systems preferred. HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include occasionally working on holidays, weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Phone Operator   Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards. Potential Career Path    Front Desk Supervisor –Front Office Manager – Assistant General Manager   Essential Job Functions - Promptly and professionally answer telephone calls and ascertain. the correct extension and direction of call. - Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. - Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest. - Page guests and patrons using the public address system. - Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests. - Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details. - Respond to and resolve all complications and complaints. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent. - Previous receptionist or customer service experience preferred. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It    

Opportunity:  HVAC Technician The Engineer (HVACR) will perform Heating, Ventilation, Air Conditioning and Refrigeration preventative and repair maintenance duties for the property. The associate will also provide general maintenance duties. This role will ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Potential Career Path    Engineering Supervisor - Chief Engineer –  Area Chief Engineer – Engineering Director   Essential Job Functions - Inspect, repair, maintain and troubleshoot HVAC, and refrigeration equipment ensuring proper air quality and operation of equipment. - Check and change air filters and condensate pans tablets/pads on a regular basis. - Perform general maintenance tasks as needed. - Perform and maintain work to local, state and Federal codes. - Be aware of guest satisfaction scores and develop process improvement methodology to increase departmental and overall guest satisfaction. - Follow Service Recovery Guidelines. - Follow sustainability guidelines and practices related to HHM’s EarthView program using the newest environmental safe refrigerants and procedures. - Practice safe work habits, wear protective safety equipment and comply with SDS and OSHA standards. - Perform daily temperature reading and monitoring HVAC systems throughout the property. - Recommend replacements to supervisor based on age and condition of equipment. - Perform other duties as requested by management. Position Requirements - High School diploma and Trade school course work in related field required. - Minimum of five years’ experience to include handling large HV/AX units, preventive maintenance repairs, and troubleshooting. - Basic understanding of building automation systems. - Knowledge of pneumatic operating and calibrating controls. - Knowledge of blueprints. - Knowledge of commercial mechanical and electrical systems. - HVAC certification required (Type 2 minimum, Universal preferred). Work Environment and Context - Work schedule varies and may include working on holidays, weekends, and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.  What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Potential Career Path    Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Essential Job Functions - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English. HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling,  lifting up to 20 pounds and use of cleaning chemicals. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Bartender   Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction.   Potential Career Path    Beverage Manager/Restaurant Supervisor – Restaurant Manager – Food & Beverage Manager   Essential Functions - Maintain clean and organize bar areas. - Slice and pit fruit for garnishing drinks. - Check identification of customers to verify age requirements for purchase of alcohol. - Prepare and serve drink and/or food orders. - If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas. - Issue guest check and complete payment process.  - Follow standards for identifying and managing intoxicated guests.  - Complete beverage requisitions to maintain par levels as needed. - Complete required side work prior to shift end. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Assist with taking beverage inventory.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High school diploma preferred. - TIPS certified a plus. - Previous bartending/mixologist experience required or equivalent training. - Food Sanitation certificate a plus, required within 90 days of employment. Work Context - Work schedule varies and may include working on holidays, weekends and different shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms.    What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It