Job Listings

Opportunity:  Front Desk Supervisor   Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path   Assistant Front Office Manager – Front Office Manager – Assistant General Manager   Your Focus - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. - Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.  - Perform bookkeeping activities such as balancing accounts and conducting audits. - Make and confirm reservations. - Promote Hersha Hospitality and brand-specific marketing programs. - Greet guests immediately upon arrival; register and assign guests to hotel rooms. - Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Compute bills, collect payments, handle cash, and make change for guests. - Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills - Associate’s or Bachelor’s degree preferred. - 1 to 3 years of related experience.   Work Environment and Context  - Work schedule varies and may include working on all shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Area Director of Sales   We are seeking a dynamic and results-driven Area Director of Sales to oversee a cluster of hotels within HHM's DMV market. In this newly created opportunity, the ideal candidate will be responsible for driving revenue growth and maximizing profitability across the portfolio through strategic sales initiatives and effective leadership. The Area Director of Sales will work with a team of sales professionals, develop and implement comprehensive sales strategies, cultivate key client relationships, and ensure alignment with corporate objectives. This role requires strong analytical skills, exceptional communication abilities, and a proven track record of success in hospitality sales management. Join us in shaping the future of hospitality in our growing DMV market.    Potential Career Path    Regional Director of Sales - VP of Sales   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Use internal and external resources and data to develop strategic plans to incorporate all business segments. - Understand sales and business processes, support corporate and hotel goals and contributes to enhancement of customer value. - Identify customer business requirements and craft customer offers, which result in increased revenue share for the hotel. - Monitor achievement of objectives for the sales team and take appropriate action to correct shortfalls versus the annual marketing plan. - Focus on personal sales efforts to achieve maximum revenue return from key accounts. - Focus on achieving annual hotel revenue goals as agreed upon and established in the annual budget. - Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. - Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. - Articulate and leverage the benefits of the hotel to close sales opportunities. - Prepare and maintain a current annual marketing plan with measurable and specific initiatives detailed to maintain and grow each business segment. - Accept leadership responsibilities by modeling proper selling techniques, effective development of others and commitment to industry and personal development. - Seek input and opinions from all relevant parties. Secure all facts prior to making decisions. - Develop effective presentations (orally and written) where ideas, opinions, recommendations and conclusions are clearly understood. - Travel locally to conduct outside calls, promote the hotel and review competition. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management. Position Requirements - Four-year college degree required; additional/advanced degree coursework in business administration, marketing and communications a plus. - Previous sales experience in a comparable hotel size and scope required with operations experience preferred. - Public relations and community marketing experience required. - Proficient in use of Excel, Word, Delphi and access database tools. HHM Benefits and Perks   - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements   Work Environment and Context - Work schedule varies and may include occasionally working on holidays, weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. - Moderate travel between hotel and client’s locations required.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Barista Provide quality barista services in accordance with established guest service and sustainability standards.   Your Growth Path Head Barista– Host or Hostess – Guest Service Agent Your Focus - Take coffee, beverage and food orders, input orders into POS system, collect payment and prepare orders. - Bus coffee cart areas and tables. - Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas. - Ensure that appliances are turned on/off at the appropriate times. - Stock and maintain work areas. - Take orders, input orders into POS system, collect payment and prepare orders. - Clean dishes, utensils, work areas, tables and equipment throughout the day. - Obtain change required for expected business level.  Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts and secure bank. - Abide by all State, Federal and Corporate requirements pertaining to food & alcoholic beverages. - Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Your Background and Skills - High School diploma or equivalent. - Customer service experience preferred. - Barista experience a plus. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.    What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Banquet Houseperson   Set up, break down, and service meeting rooms in accordance with established guest service and sustainability standards. Potential Career Path    Banquet Server – Banquet Captain – Banquet Manager   Essential Job Functions - Set up meeting rooms according to banquet event order forms and documents to ensure set up meets guest expectations. - Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment.  - Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion. - Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times. - Respond to guest requests for service changes in room set up and assist with information requests regarding other areas of the hotel.  - Handle guest complaints personally or if necessary seek assistance from supervisor. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous banquet set up or customer service experience preferred. Work Environment and Context - Work schedule varies and will include working on alternate shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, pushing, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Banquet Server Set up banquet rooms and serve food and/or beverages in accordance with established guest service and sustainability standards. Your Growth Path   Banquet Captain – Assistant Banquet Manager –Banquet Manager Your Focus - Set up banquet room as instructed by supervisor. - Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. - Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet. - Replenish beverages as necessary, and check with guests for overall satisfaction. - Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function. - Respond to guest special requests and resolve guest complaints. - Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Your Background and Skills - High School diploma or equivalent. - Food service experience a plus. - Ability to remember and recite menu items. Work Environment and Context - Work schedule varies and will include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Restaurant Server   Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.  Your Growth Path   Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager Your Focus - Take food and beverage orders and place orders in the point of service system. - Ensure overall guest satisfaction. - Set and clear tables in dining areas. - Stock service stations with items such as ice, napkins, or straws. - Pick up orders from food preparation areas and ensure food is prepared accordingly.  - Prepare guest check and if appropriate complete payment transaction. - Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.   - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills - High School diploma or equivalent preferred. - Previous food and beverage experience required or equivalent training. - Knowledge of POS systems. - TIPS certification preferred.   HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program    Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.    What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Lead Host   Greet and escort guests to restaurant tables in accordance with established guest service and sustainability standards. Potential Career Path    Food Server or Guest Service Agent – Restaurant Supervisor or Front Office Supervisor Essential Job Functions - Meet and greet guests as they arrive, offer choice of seating, escort to dining table and present menu. - Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. - Maintain proper set-up of dining room. - Assist as needed or requested with service.  - Receive records and make any necessary arrangements for reservations and special functions in the restaurant. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent . - Previous customer service experience preferred. Work Environment and Context - Work schedule varies and willinclude working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Front Office Manager   Manage hotel front office operations in accordance with established guest service and sustainability standards.  Your Growth Path Assistant General Manager – General Manager - Area General Manager   Your Focus   - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. - Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. - Supervise all guest services department managers. - Review correspondence from guests and incident logs and direct staff according to information obtained. - Oversee all vendor and personnel contracts throughout the hotel. - Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills   - Associate’s or Bachelor’s degree preferred. - 2 to 5 years hospitality related experience.   Work Environment and Context   - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Front Desk Supervisor   Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path   Assistant Front Office Manager – Front Office Manager – Assistant General Manager   Your Focus - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. - Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.  - Perform bookkeeping activities such as balancing accounts and conducting audits. - Make and confirm reservations. - Promote Hersha Hospitality and brand-specific marketing programs. - Greet guests immediately upon arrival; register and assign guests to hotel rooms. - Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Compute bills, collect payments, handle cash, and make change for guests. - Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills - Associate’s or Bachelor’s degree preferred. - 1 to 3 years of related experience.   Work Environment and Context  - Work schedule varies and may include working on all shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards.   Compensation: $65,000-$70,000 / year   Your Growth Path Assistant General Manager – General Manager - Area General Manager   Your Focus - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. - Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. - Supervise all guest services department managers. - Review correspondence from guests and incident logs and direct staff according to information obtained. - Oversee all vendor and personnel contracts throughout the hotel. - Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills - Associate’s or Bachelor’s degree preferred. - 2 to 5 years hospitality related experience. - New York City Fire Safety Director Certification preferred.   Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path   Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Procurement Program Manager Location: Harrisburg, PA (Hybrid) Job Type: Full-time   Company Overview: HHM Hotels is a leading hotel management and investment company with a portfolio of over 240 hotels and resorts spanning North America. The organization takes pride in operating over 50 independent luxury and lifestyle hotels as well as premium branded hotels in urban and resort markets. This role is based in our Harrisburg, PA Corporate Office, but will be focused on our properties from coast to coast.    This role is crucial for overseeing procurement program compliance, maintaining vendor relationships, and ensuring effective communication between leadership, management, property-level staff, Group Purchasing Organization (GPO), and suppliers.   Potential Career Path:   Director of Procurement – Senior Director – Vice President   Essential Job Functions:   - Ensure Hotel Procurement Program Compliance: - Monitor and enforce adherence to procurement program guidelines throughout the entire hotel portfolio. - Conduct routine audits and analyses of property participation, expenditures, and vendor selections. - Generate and Distribute Monthly Procurement Reports: - Compile and distribute detailed monthly reports highlighting key metrics and performance indicators related to procurement. - Facilitate Communication on Procurement Performance: - Effectively communicate program participation, improvement opportunities, and industry updates to both field and upper management. - Conduct In-depth Analysis of Expenditures: - Perform comprehensive analyses of procurement expenditures, categorizing and assessing spending patterns to identify potential cost-saving opportunities. - Deliver Training to New Hotel Management: - Develop and conduct training sessions for newly appointed hotel management, familiarizing them with procurement program guidelines and best practices. - Coordinate Procurement Accounts for Acquired Properties: - Facilitate the setup of procurement accounts for newly acquired properties, collaborating with vendors to ensure a seamless transition.   Position Requirements - Bachelor’s degree in Accounting, Finance, or similar business field preferred. - Understanding of Group Purchasing Organizations (GPOs), and Value Analysis principles a plus. - Strong analytical skills with a strategic and analytical mindset. - Proficient in Microsoft Office Suite (Excel, PowerPoint, Word). - Excellent organizational skills, a collaborative teamwork approach, and effective negotiating abilities. - 7-10 years accounting experience or equivalent training required.   HHM Benefits and Perks  Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include occasionally working on holidays, weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.   What We Believe  People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path   Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Cook   Prepare food items according to recipes and standards, taking pride in the excellence and quality of cuisine, while maintaining a safe and sanitary work environment.  Your Growth Path   Lead Cook – Sous Chef – Executive Chef – Food and Beverage Director Your Focus   - Follow recipes to prepare food items accordingly. - Wash, peel, and cut fruits and vegetables; cut, trim, or clean meat. - Prepare appetizers, salads, or cold dishes. - Bake, roast, broil, and steam meats, fish, vegetables, and other foods. - Bake breads, rolls, or other baked goods. - Portion, arrange, and garnish food for pick up by server or deliver to guests. - Maintain clean and sanitized work areas such as cutting boards, counters and work spaces. - Secure and store food items properly. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow safe food handling procedures.  - Follow guidelines related to sustainability practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills   - High School diploma preferred. - Previous culinary experience or equivalent training required. - Department of Health Sanitation certificate may be required.   Work Environment and Context   - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Engineer   Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Your Growth Path  Chief Engineer – Engineering Supervisor – Chief Engineer – Area Chief Engineer Your Focus - Conduct room inspections and identify repair needs.    - Install or repair sheetrock and other wall coverings. - Paint designated areas and items. - Install and replace basic electrical fixtures, replace light switches, receptacles, light bulbs and fixtures. - Repair furniture. - Install, replace and program televisions. - Perform minor plumbing functions. - Replace and repair heating and cooling pumps as well as preventative maintenance on units.                     - Trace and repair all types of water lines. - Troubleshoot and repair kitchen equipment. - Maintain repair and preventive maintenance records. - Perform and maintain work to local, state and Federal codes. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Work as a bell attendant in the event of staffing shortages or during peak check in/out periods. - Follow Service Recovery Guidelines. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma and Trade school course work in related field preferred. - Previous engineer/maintenance experience or equivalent training required.   Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It

Opportunity:  Laundry Attendant    Perform laundry cleaning activities in accordance with established brand/hotel guest service and sustainability standards ensuring a high level of guest satisfaction.  Your Growth Path   Room Attendant – Housekeeping Supervisor – Executive Housekeeper   Your Focus - Sort, count, and pre-treat soiled linen in preparation for laundering. - Load and unload washers and dryers. - Maintain equipment as trained. - Fold, store and distribute towels and linens. - Practice safe work habits and wear protective safety equipment.  - Assist with other housekeeping tasks in the event of staffing shortages. - Maintain clean work areas. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Perform other duties as requested by management. Your Background and Skills   - Prior housekeeping experience is desirable.    HHM Benefits and Perks -  Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program    Work Environment and Context - Work schedule varies and may include working on holidays, weekends or alternate shifts. - Requires standing for extended periods, walking, pushing, pulling, bending, kneeling, lifting up to 50 pounds, reaching, kneeling and bending. - Operate heavy machinery and use cleaning chemicals.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Director of People Support (Human Resources)   The Plaza Hotel Pioneer Park is seeking a dynamic and highly-engaged Director of People Support to lead human resource functions, focusing on recruitment, training and development, and employee relations for the hotel team. This position is part of the hotel's Executive Committee and works strategically with the hotel's General Manager and department leaders to foster a positive culture.    Your Growth Path   Regional Director of People Support – Corporate People Support Director - Vice President of People Support   Your Focus   - Lead all aspects of the HR program within the hotel, such as interviewing, selecting, training, scheduling, coaching and supporting associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Coordinate with HHM centralized People Support functional teams to ensure benefits, compensation, leave of training and employee relations programs are effectively communicated and administered at the property level.  - Lead an effective talent acquisition strategy including overseeing the full-cycle recruitment process; posting jobs, proactively sourcing candidates, interviewing and ensuring selection by hotel managers of the best qualified candidates. - Onboard new hires and separate team members consistent with established standards and applicable state, federal and local laws and regulations. - Perform employee relations activities related to creating a positive work culture, ensuring fairness in the workplace and unbiased assistance with associate issues and concerns. If concerns of harassment, discrimination, etc. arise, lead the internal investigation and review process.  - Develop and/or implement training programs as needed to meet HHM and brand standards. - Lead a positive and performance-driven culture throughout the hotel.  - If applicable, guide functions of direct report(s) in the People Support function of the hotel, which may include overseeing administrative components of the payroll process.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills   - Bachelor’s Degree in Human Resources or a related field preferred. - 5-7+ years previous Human Resources experience, preferably in a hospitality setting. - Human Resource certification and/or involvement in local hotel HR community preferred.    HHM Hotels Benefits and Perks - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements Work Environment and Context    - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 15 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Engineer   Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Your Growth Path  Chief Engineer – Engineering Supervisor – Chief Engineer – Area Chief Engineer Your Focus - Conduct room inspections and identify repair needs.    - Install or repair sheetrock and other wall coverings. - Paint designated areas and items. - Install and replace basic electrical fixtures, replace light switches, receptacles, light bulbs and fixtures. - Repair furniture. - Install, replace and program televisions. - Perform minor plumbing functions. - Replace and repair heating and cooling pumps as well as preventative maintenance on units.                     - Trace and repair all types of water lines. - Troubleshoot and repair kitchen equipment. - Maintain repair and preventive maintenance records. - Perform and maintain work to local, state and Federal codes. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Work as a bell attendant in the event of staffing shortages or during peak check in/out periods. - Follow Service Recovery Guidelines. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma and Trade school course work in related field preferred. - Previous engineer/maintenance experience or equivalent training required.   Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Your Growth Path   Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Your Focus - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English.   HHM Hotels Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Bus Person   Set up and clear tables, stock all service stations, and assist food servers in accordance with established guest service and sustainability standards.    Potential Career Path    Food Runner – Restaurant Server– Restaurant Floor Manager   Essential Job Functions - Clear dirty table settings and prepare table for resetting. - Maintain stock and cleanliness of stations for all meal periods. - Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. - Transport all dirty tableware from dining room to dishwashing area. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It