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Search Results Page 21 of 50

Job Locations US-PA-Philadelphia
Opportunity:  Banquet Server   Set up banquet rooms and serve food and/or beverages in accordance with established guest service and sustainability standards. Potential Career Path    Banquet Captain – Assistant Banquet Manager –Banquet Manager   Essential Job Functions - Set up banquet room as instructed by supervisor. - Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. - Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet. - Replenish beverages as necessary, and check with guests for overall satisfaction. - Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function. - Respond to guest special requests and resolve guest complaints. - Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent. - Food service experience a plus. - Ability to remember and recite menu items. Work Environment and Context - Work schedule varies and will include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2021-31415
Property Name
Rittenhouse Hotel
Job Locations US-TX-Terrell
Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Potential Career Path    Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Essential Job Functions - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling,  lifting up to 20 pounds and use of cleaning chemicals. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2021-31405
Property Name
Holiday Inn Express & Suites - Terrell
Job Locations US-MA-Cambridge
Opportunity:  Assistant General Manager   Supervise and manage hotel departments and oversee hotel operations as directed.    Potential Career Path    General Manager – Area General Manager –Regional Director of Operations   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests. - Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. - Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. - Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance. - Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax. - Coordinate with corporate accounting department to oversee payroll functions. - Oversee and ensure internal audit standards are met. - Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues. - Monitor and maintain the front office systems and equipment to ensure optimum performance. - Serve on the hotel’s safety committee. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate or Bachelor’s degree preferred. - Intermediate knowledge of overall hotel operations.  Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2021-31401
Property Name
Freepoint Hotel
Job Locations US-NY-New York
Opportunity:  Assistant Front Office Manager   Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.    Potential Career Path    Front Office Manager – Rooms Division Manager – Assistant General Manager   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures. - Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts. - Review, submit for approval, and order capital budget items as required. - Review correspondence from guests and incident logs; direct staff according to information obtained. - Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained. - Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained. - Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate or Bachelor’s degree preferred. - 1 to 3 years hospitality related experience, including front desk operations experience. Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2021-31400
Property Name
Hotel 48Lex NYC
Job Locations US-PA-Harrisburg
Opportunity: Procurement System Administrator HHM is seeking a highly detailed and organized Procurement System Administrator to join our stable and fast-growing, industry-leading hospitality company of over 150 hotels. In this position, the administrator will function as the system expert, providing support, training, and mentoring to fellow team members on the application. Potential Career Path Purchasing Manager – Director of Purchasing   Essential Job Functions - Maintain and support the BirchStreet Procurement System.  This would include data maintenance and management, help desk support, and transactional support. - Liaise with the business to assess additions, removals, and changes of business objects (suppliers, users, items, accounts, etc.). - Understand other back office accounting systems and relationship to BirchStreet. - Ensure that all BirchStreet system configuration (e.g., users, buyers, approvals) are set up in accordance with HHM’s procurement policies. - Support implementation and management of properties owned and managed by the company. - Monitor and regularly report on usage of Procure-to-Pay (P2P) tools and implement plans for improving tool usage/value. - Serve as liaison between HHM and Birchstreet service providers. - Deliver ad hoc requests, special projects, reporting, and status inquiries. - Partner with other teams as needed, i.e., IT, Procurement and Finance Departments. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits. - Perform other duties as requested by management. Position Requirements - High school graduate or equivalent required. College degree preferred.  - Must have excellent computer skills in Microsoft Office products including Word, Excel, Power point, etc. - Experience working with Contracts Management Systems/Purchasing preferred. - Ability to effectively communicate with cross-functional teams, field and department leaders. - A customer-oriented approach. - Hospitality industry experience preferred. Work Environment and Context  - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  
ID
2021-31392
Property Name
HHM (HBG)
Job Locations US-TX-Sweetwater
Opportunity:  Executive Housekeeper   Manage housekeeping operations in accordance with established guest service, quality and sustainability standards. Potential Career Path   Area Executive Housekeeper – Assistant General Manager – General Manager Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety. - Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns. - Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. - Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs. - Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.  - Prepare required paperwork pertaining to departmental functions. - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.  - Develop and implement policies and procedures for the operation of the department or the hotel. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Two years previous housekeeping supervisor experience required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2021-31390
Property Name
Hampton Inn - Sweetwater
Job Locations US-MA-Cambridge
Opportunity:  Night Auditor Supervisor Lead our night audit team to deliver outstanding service and maximize revenue.  Play a vital role as part of our revenue management team by driving the hotel’s sellout efficiency and supervising sellout strategies across all shifts.    Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Potential Career Path    Front Office Supervisor– Front Office Manager – Assistant General Manager Revenue Analyst – Revenue Manager – Director of Revenue Management. Essential Job Functions   - Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. - Keep records of room availability and guests' accounts, manually or using computers. - Prepare and distribute daily reports. - Supervise and train any night auditor working same shift.  - Audit and reconcile cashiers. - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Input and update financial information into BRAINS network. - Check guests/in out and perform Guest Service Agents tasks. - Respond to guest inquiries and resolve complaints.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Develop, implement and supervise completion of sellout tasks across all shifts. - Input and update financial information using ProfitSword software. - Participate in weekly revenue management meetings as schedule permits. - Oversee hotel's loyalty reward night redemption program - ensure proper revenue run for all rewards nights and assist with brand accounts receivable payments.    Position Requirements   - High School diploma or equivalent preferred. - Previous night audit/accounting experience or equivalent training required. - Computer knowledge/Excel and arithmetic skills required. - FSD is a plus, required within 90 days of employment. - 1 to 3 years of related experience.   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  
ID
2021-31388
Property Name
Holiday Inn Express & Suites-Cambridge
Job Locations US-NY-White Plains
Opportunity:  House Person   Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards. Potential Career Path    Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager Essential Job Functions - Greet and acknowledge guests in a courteous and friendly manner. - Inspect assigned areas and perform cleaning tasks accordingly.  - Collect trash from the service landings and dispose of in outside trash dumpsters. - Vacuum and dust guest corridors. - Pick up bed and other linen from hotel floors and transport to laundry collection site. - Deliver clean linen to assigned sections. - Report maintenance issues. - Maintain cleanliness and organization of guest areas. - Respond to guest inquiries and assistance. - Work as a room attendant when staffing shortages occur or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas. - Usage of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2021-31379
Property Name
Hyatt house - White Plains
Job Locations US-PA-Philadelphia
Scarpetta Philadelphia is now hiring a Sous Chef to assist the Executive Chef in the preparation of food and oversight of kitchen operations in accordance with established food quality, guest service and sustainability standards.  Potential Career Path    Executive Sous Chef – Chef – Executive Chef   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand standards - Oversee preparation and production of menus, development and execution of recipes. - Manage kitchen operations and assigned staff. - Ensure staff prepares menu items following recipes and yield guides, in accordance with department standards.  - Develop new menu items, test and create recipes. - Trains, develops and evaluates personnel with regard to proper use of standard kitchen equipment and tools, techniques and skills. - Supervise kitchen personnel to ensure that methods of cooking, garnishes and portion sizes are as prescribed. - Manage budget, monitor costs and operating needs in keeping with overall containment of unnecessary expenditures. - Direct and develop skills of the team to the achievement of department and area goals. - Evaluate all direct reports and conduct introductory period and annual performance reviews. - Maintain an open door policy and address all team member issues and/or concerns in a timely manner. - Conduct divisional/departmental staff meetings on a monthly basis. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Degree or certification from an accredited culinary program preferred.  - 3 years experience in a managerial position of an upscale and/or high volume food service establishment required.  Work Environment and Context - Work schedule varies and will include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, using fingers and hands, stooping, kneeling, or crouching. Scarpetta offers dazzling park views & modern Italian fare, which make for a fine dining destination in the Rittenhouse Hotel.
ID
2021-31376
Property Name
Scarpetta
Job Locations US-CA-Palm Desert
Opportunity:  Banquet Houseperson   Set up, break down, and service meeting rooms in accordance with established guest service and sustainability standards. Potential Career Path    Banquet Server – Banquet Captain – Banquet Manager   Essential Job Functions - Set up meeting rooms according to banquet event order forms and documents to ensure set up meets guest expectations. - Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment.  - Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion. - Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times. - Respond to guest requests for service changes in room set up and assist with information requests regarding other areas of the hotel.  - Handle guest complaints personally or if necessary seek assistance from supervisor. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous banquet set up or customer service experience preferred. Work Environment and Context - Work schedule varies and will include working on alternate shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, pushing, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It      
ID
2021-31364
Property Name
Embassy Suites Palm Desert
Job Locations US-FL-Miami
Opportunity:  Security Officer   Perform protective and enforcement functions in a friendly and courteous manner to maintain a safe and secure hotel environment.   Potential Career Path    Security Supervisor/Manager – Director of Security Essential Job Functions - Patrol designated hotel areas. - Respond to disturbances and emergency situations.   - Maintain daily activity log. - Maintain confidentiality with respect to guest and employee incidents. - Prepare incident and other reports and communicate all related information to hotel management. - Access secured areas for authorized personnel. - Complete incident/accident reports in a clear and concise manner. - Escort guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Monitor TV cameras, if applicable. - Perform bell person tasks and assist guests with luggage. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent and/or experience in a hotel or related field preferred. - Prior security experience desirable.  - CPR/First Aid preferred.  Work Environment and Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching and climbing stairs. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  
ID
2021-31363
Property Name
AC Miami Wynwood
Job Locations US-DC-Washington
Opportunity:  Valet Parker   Greet guests upon arrival and departure and park and retrieve guests’ vehicles in accordance with established guest service and sustainability standards. Potential Career Path     Guest Service Agent – Bell Captain– Guest Service Manager   Essential Job Functions - Park guest vehicles and retrieve valet-parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicles. - Grasp, lift and/or carry or otherwise move packages, luggage or boxes up to 75 lbs. from cars, buses and vans, placing packages and luggage onto baggage carts or in a secure area for retrieval by bell staff. - Read luggage tags and provide claim tickets to ensure appropriate delivery. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - Previous related experience a plus. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2021-31362
Property Name
Hyatt Place Washington DC Georgetown
Job Locations US-CA-Sunnyvale
Opportunity:  Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards.   Potential Career Path    Assistant Front Office Manager – Front Office Manager – Assistant General Manager   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. - Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.  - Perform bookkeeping activities such as balancing accounts and conducting audits. - Make and confirm reservations. - Promote Hersha Hospitality and brand-specific marketing programs. - Greet guests immediately upon arrival; register and assign guests to hotel rooms. - Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Compute bills, collect payments, handle cash, and make change for guests. - Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate’s or Bachelor’s degree preferred. - 1 to 3 years of related experience. Work Environment and Context - Work schedule varies and may include working on all shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2021-31355
Property Name
Courtyard Sunnyvale
Job Locations US-CA-Pleasanton
Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Potential Career Path    Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Essential Job Functions - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling,  lifting up to 20 pounds and use of cleaning chemicals. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2021-31351
Property Name
AC Hotel Pleasanton
Job Locations US-NY-New York
Opportunity:  Housekeeping Supervisor   Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.   Potential Career Path    Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager Essential Job Functions - Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   - Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.) - Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly. - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.  - Issue cleaning supplies and equipment to associates. - On occasion, clean rooms or assist staff with cleaning rooms.  - Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendor.  - Supervise laundry employees, if applicable. - Prepare work schedules for HHM associates or provide vendor with anticipated occupancy to ensure proper staffing levels. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Practice safe work habits and wear protective safety equipment. - Assist in the breakfast area as needed. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience or equivalent training required. - Previous supervisory responsibility preferred. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.  What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2021-31342
Property Name
Moxy NYC Downtown
Job Locations US-MA-Boston
Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2021-31341
Property Name
The Boxer
Job Locations US-NY-New York
Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2021-31338
Property Name
Moxy NYC Downtown
Job Locations US-FL-Daytona Beach
Job Description – J1 Food and Beverage Intern   Responsible for working across several areas of Food & Beverage while providing an excellent guest experience in an attentive, courteous, and efficient way.   Potential Career Path     Food and Beverage Supervisor - Food and Beverage Manager   Position Requirements - Ability to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events. - Welcome guests in a polite and friendly manner. - Take and deliver customer orders, consistently demonstrating high levels of customer service. - Prepare set ups for tables and/or rooms. - Follow cash handling procedures in accordance to standards. - Manage guest queries in a timely and efficient manner. - Up-sell with latest departmental incentives. - Ensure compliance of brand standards. - Strive to achieve departmental targets. - Ensure cleanliness of work areas. - Comply with hotel security, fire regulations and all health and safety legislation. - Comply with local licensing laws. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management. Experience - Previous Food & Beverage and/or industry experience desirable. - Experience with cash handling. - Knowledge of Food Hygiene Regulations. - Ability to communicate professionally and effectively. - Keyboarding skills and computer literacy. Work Environment and Context - Work in an outdoor environment with exposure to various weather conditions. - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching. - Must be able to stand and exert well-paced mobility for up to 4 hours in length. - Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. - Requires manual dexterity to use and operate all necessary equipment. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2021-31335
Property Name
Hilton Daytona Beach Oceanfront Resort
Job Locations US-PA-Shamokin Dam
Opportunity:  General Manager   Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.    Potential Career Path    Area General Manager – Regional Director of Operations – Vice President of Operations   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel. - Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances. - In conjunction with sales leader, develop and implement sales and marketing plans. - Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue. - Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners. - Handle associate issues appropriately and in conjunction with human resources following HHM policies. - Participate in community affairs and maintain positive public image for HHM and hotel.  - Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained. - Travel to attend corporate meetings, sales trips and serve on committees. - Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.  - Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies. - Oversee sales department operations, and regularly participate in sales calls/client visits. - Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management. Position Requirements - Associate or Bachelor’s Degree in Business, Hospitality or a related field. - Previous hotel management experience required.  Work Environment and Context - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching. - Occasional travel required. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2021-31334
Property Name
Hampton Inn - Selinsgrove
Job Locations US-PA-Philadelphia
Opportunity:  Concierge   Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities. Potential Career Path    Front Desk Supervisor – Guest Service Manager – Assistant General Manager   Essential Functions - Warmly greet and acknowledge guests, proactively offering assistance. - Provide information about local attractions and events.  - Make travel arrangements. - Make dining and other reservations, and obtain tickets for events. - Receive, store, or deliver luggage or mail. - Pick up and deliver items or run errands. - Carry out unusual requests, such as searching for hard-to-find items or services. - Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent. - Previous customer service experience required or equivalent training. - Knowledge of the local community, attractions and events. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
ID
2021-31332
Property Name
Rittenhouse Hotel