Job Listings

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Your Growth Path   Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Your Focus - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English.   HHM Hotels Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Your Growth Path   Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Your Focus - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English.   HHM Hotels Benefits and Perks - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards.   Potential Career Path    Assistant Front Office Manager – Front Office Manager – Assistant General Manager   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. - Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.  - Perform bookkeeping activities such as balancing accounts and conducting audits. - Make and confirm reservations. - Promote Hersha Hospitality and brand-specific marketing programs. - Greet guests immediately upon arrival; register and assign guests to hotel rooms. - Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Compute bills, collect payments, handle cash, and make change for guests. - Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate’s or Bachelor’s degree preferred. - 1 to 3 years of related experience. Work Environment and Context - Work schedule varies and may include working on all shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Maintenance Technician  Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Compensation: $22 / hr   Your Growth Path Engineering Supervisor - Chief Engineer Your Focus - Assist with preventative maintenance and complete work orders related to replacing and repairing ceiling tiles, sheet-rock and wallpaper.  - Install or repair sheetrock and other wall coverings. - Paint designated areas and items. - Replace basic electrical fixtures, light switches, receptacles, light bulbs and fixtures. - Perform minor plumbing functions. - Focus on guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow Service Recovery Guidelines. - Maintain the curb appeal including but not limited to snow removal, lawn care, gardening and trash removal. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Perform other duties as requested by management. Your Background and Skills - High School diploma and Trade school course work in related field preferred. - Previous maintenance experience or equivalent training required. Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description – Food and Beverage Intern   Responsible for working across several areas of Food & Beverage while providing an excellent guest experience in an attentive, courteous, and efficient way.   Potential Career Path      Food and Beverage Supervisor - Food and Beverage Manager   Position Requirements - Ability to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events. - Welcome guests in a polite and friendly manner. - Take and deliver customer orders, consistently demonstrating high levels of customer service. - Prepare set ups for tables and/or rooms. - Follow cash handling procedures in accordance to standards. - Manage guest queries in a timely and efficient manner. - Up-sell with latest departmental incentives. - Ensure compliance of brand standards. - Strive to achieve departmental targets. - Ensure cleanliness of work areas. - Comply with hotel security, fire regulations and all health and safety legislation. - Comply with local licensing laws. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management. Experience - Previous Food & Beverage and/or industry experience desirable. - Experience with cash handling. - Knowledge of Food Hygiene Regulations. - Ability to communicate professionally and effectively. - Keyboarding skills and computer literacy. Work Environment and Context - Work in an outdoor environment with exposure to various weather conditions. - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching. - Must be able to stand and exert well-paced mobility for up to 4 hours in length. - Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. - Requires manual dexterity to use and operate all necessary equipment. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Maintenance Technician  Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Your Growth Path Engineer - Engineering Supervisor - Chief Engineer Your Focus - Assist with preventative maintenance and complete work orders related to replacing and repairing ceiling tiles, sheet-rock and wallpaper.  - Install or repair sheetrock and other wall coverings. - Paint designated areas and items. - Replace basic electrical fixtures, light switches, receptacles, light bulbs and fixtures. - Perform minor plumbing functions. - Focus on guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow Service Recovery Guidelines. - Maintain the curb appeal including but not limited to snow removal, lawn care, gardening and trash removal. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Perform other duties as requested by management. Your Background and Skills - High School diploma and Trade school course work in related field preferred. - Previous maintenance experience or equivalent training required. Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Night Auditor   Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path   Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Your Focus - Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. - Keep records of room availability and guests' accounts, manually or using computers. - Prepare and distribute daily reports. - Audit and reconcile cashiers. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Input and update financial information into the BRAINS network. - Check guests in/out and perform Guest Service Agents tasks. - Respond to guest inquiries and resolve complaints.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma or equivalent preferred. - Previous night audit/accounting experience or equivalent training required. - Computer knowledge/Excel and arithmetic skills required. - FSD is a plus, required within 90 days of employment.   Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path   Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Front Office Director   Manage hotel front office operations in accordance with established guest service and sustainability standards.     Potential Career Path    Assistant General Manager – General Manager – Area General Manager   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   - Oversee front office departments to ensure an optimal level of service and hospitality are provided to hotel guests. - Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. - Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance. - Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures. - Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. - Supervise all front of the house department managers. - Review correspondence from guests and incident logs and direct staff according to information obtained. - Oversee all vendor and personnel contracts throughout the hotel. - Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. - Oversee the property accounting functions including but not limited to Accounts payable and receivables, house bank audits, petty cash as it relates to the front office. - Coordinate with corporate accounting department to oversee payroll functions. - Oversee and ensure internal audit standards are met. - Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and improve maximum occupancy and rates. - Monitor and maintain the front office systems and equipment to ensure optimum performance. - Serve on the hotel’s safety committee. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate or Bachelor’s degree preferred. - Intermediate knowledge of overall hotel operations.  - Large hotel experience preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Line Cook   Prepare food items in accordance with production requirements and established guest service and sustainability standards. Your Growth Path    Lead Cook – Sous Chef – Assistant to the Head Chef   Your Focus - Prepare food of consistent quality following recipe cards and production and portion standards. - Begin food items that are prepared ahead of time, making sure not to over-prepare estimated needs. - Date all food containers and rotate per Hersha Hospitality standards, making sure that all perishables are kept at proper temperatures. - Check pars for shift use, determine necessary preparation, freezer pull and line set-up. Note any out-of-stock items or possible shortages. - Return all food items not used on the next shift to designated storage areas, being sure to cover and date all perishables. - Assist in setting up plans and actions to correct any food cost problems, and control food waste, loss and usage per Hersha Hospitality standards. - Operate, maintain and properly clean kitchen tools and equipment. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills - High school diploma or equivalent. - 2 years of related experience.   HHM Benefits and Perks  - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program    Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Food and Beverage Manager   Effectively lead and manage the staff and operations of the food and beverage department, ensuring the delivery of superior food and beverage menu items and services that will provide guests with a memorable experience. Take ownerships of the financial aspects of operations pertaining to the role, while creating a work environment consistent with our values.    Your Growth Path    Food and Beverage Director    Your Focus - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   - Monitor product quality and guest satisfaction in food and beverage outlets, ensuring food quality is consistent, appealing, and prepared according to recipe and to guest specifications. - Ensure the restaurant complies with sanitation and safety standards for guests and associates. - Visually inspect and take action to ensure the appearance of facilities is appealing and attractive to guests. - Effectively deal with internal and external customers with a high level of patience, tact and diplomacy.  - Ensure all equipment is in working order. - Participate in marketing efforts of the restaurants as directed.  - Interact with guests to obtain feedback on quality of service and food in outlet. - Document inventory, forecast usage and monitor supply so restaurants are adequately stocked with linen, glassware, silverware, china, condiments, in order to provide service. - Abide by all regulations and requirements pertaining to serving alcoholic beverages. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management.   Your Background and Skills - Prior management experience in restaurants required.   Work Environment and Context  - Work schedule varies and may include working varied shifts, holidays and weekends. - Requires ability to navigate throughout the restaurant and kitchen, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching. - Ability to effectively communicate with guests and associates verbally and in writing.     What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path   Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Engineer   Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Your Growth Path  Chief Engineer – Engineering Supervisor – Chief Engineer – Area Chief Engineer Your Focus - Conduct room inspections and identify repair needs.    - Install or repair sheetrock and other wall coverings. - Paint designated areas and items. - Install and replace basic electrical fixtures, replace light switches, receptacles, light bulbs and fixtures. - Repair furniture. - Install, replace and program televisions. - Perform minor plumbing functions. - Replace and repair heating and cooling pumps as well as preventative maintenance on units.                     - Trace and repair all types of water lines. - Troubleshoot and repair kitchen equipment. - Maintain repair and preventive maintenance records. - Perform and maintain work to local, state and Federal codes. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Work as a bell attendant in the event of staffing shortages or during peak check in/out periods. - Follow Service Recovery Guidelines. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma and Trade school course work in related field preferred. - Previous engineer/maintenance experience or equivalent training required.   Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It

Opportunity:  Engineer   Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Your Growth Path  Chief Engineer – Engineering Supervisor – Chief Engineer – Area Chief Engineer Your Focus - Conduct room inspections and identify repair needs.    - Install or repair sheetrock and other wall coverings. - Paint designated areas and items. - Install and replace basic electrical fixtures, replace light switches, receptacles, light bulbs and fixtures. - Repair furniture. - Install, replace and program televisions. - Perform minor plumbing functions. - Replace and repair heating and cooling pumps as well as preventative maintenance on units.                     - Trace and repair all types of water lines. - Troubleshoot and repair kitchen equipment. - Maintain repair and preventive maintenance records. - Perform and maintain work to local, state and Federal codes. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Work as a bell attendant in the event of staffing shortages or during peak check in/out periods. - Follow Service Recovery Guidelines. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skills - High School diploma and Trade school course work in related field preferred. - Previous engineer/maintenance experience or equivalent training required.   Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It

Opportunity:  Engineer   Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Potential Career Path    Engineering Supervisor - Chief Engineer - Area Chief Engineer Essential Functions - Conduct room inspections and identify repair needs. - Install or repair sheet rock and other wall coverings. - Paint designated areas and items. - Install and replace basic electrical fixtures, replace light switches, receptacles, and light bulbs. - Repair furniture. - Install, replace, and program televisions. - Perform minor plumbing functions. - Replace and repair heating and cooling pumps as well as preventative maintenance on units. - Trace and repair all types of water lines. - Troubleshoot and repair kitchen equipment. - Maintain repair and preventative maintenance records. - Perform and maintain work to local, state and Federal codes. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Work as a bell attendant in the event of staffing shortages or during peak check in/out periods. - Follow Service Recovery Guidelines. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma and Trade school course work in related field preferred. - Previous engineer/maintenance experience or equivalent training required. HHM Benefits and Perks   - Competitive wages for full time and part time opportunities - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program   Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Sales Coordinator   Performs administrative functions in support of property sales leaders.    Potential Career Path    Sales Manager or Front Office Manager – Director of Sales or General Manager   Essential Job Functions - Promptly answer telephone calls and communicate relevant account information to managers and departments. - Type and process correspondence, proposals and contracts. - Distribute memos, contracts, resumes, room requests and amenities to relevant departments. - Politely and professionally converse with clients and respond to all inquiries. - File and organize copies of contracts and correspondence ensuring records are up to date. - Reserve and confirm rooms, meeting space, and banquet space when necessary.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Previous hotel or sales experience preferred, but not required. Work Environment and Context - Work schedule varies and may include occasionally working on holidays, weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.   What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Maintenance Technician  Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.   Your Growth Path Engineer - Engineering Supervisor - Chief Engineer Your Focus - Assist with preventative maintenance and complete work orders related to replacing and repairing ceiling tiles, sheet-rock and wallpaper.  - Install or repair sheetrock and other wall coverings. - Paint designated areas and items. - Replace basic electrical fixtures, light switches, receptacles, light bulbs and fixtures. - Perform minor plumbing functions. - Focus on guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow Service Recovery Guidelines. - Maintain the curb appeal including but not limited to snow removal, lawn care, gardening and trash removal. - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. - Perform other duties as requested by management. Your Background and Skills - High School diploma and Trade school course work in related field preferred. - Previous maintenance experience or equivalent training required. Work Context - Work schedule varies and may include working on holidays and weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  House Person   Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards. Your Growth Path      Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager Your Focus - Greet and acknowledge guests in a courteous and friendly manner. - Inspect assigned areas and perform cleaning tasks accordingly.  - Collect trash from the service landings and dispose of in outside trash dumpsters. - Vacuum and dust guest corridors. - Pick up bed and other linen from hotel floors and transport to the laundry collection site. - Deliver clean linen to assigned sections. - Report maintenance issues. - Maintain cleanliness and organization of guest areas. - Respond to guest inquiries and assistance. - Work as a room attendant when staffing shortages occur or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.   - Ensure overall guest satisfaction. - Perform other duties as requested by management.   Your Background and Skill - High School diploma preferred. - Previous housekeeping experience required or equivalent training preferred.   Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas. - Usage of cleaning chemicals.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Spa Concierge    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Lead Spa Concierge - Spa Operations Manager - Spa Director Position Requirements - Immediately greet guest and offer to assist with their needs. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Receive and resolve guest complaints, elevating to management if necessary.  - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Ensure high guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s Earth View program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - College degree or comparable work experience. - Previous customer service experience or equivalent training required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It    

Opportunity:  Spa Attendant   Maintain the cleanliness of the spa/fitness area which includes the spa, locker rooms, fitness room, and pool area and spa desk according to brand and sustainability standards. Potential Career Path    Lead Spa Attendant - Spa Concierge – Lead Spa Concierge Position Requirements - Immediately greet guest and offer to assist with their needs. - Maintains the cleanliness and order of the facility to include sweeping, mopping, and   vacuuming, and removing waste. - Restock all linens in locker rooms and appropriate guest areas. - Escort members/guests to changing areas in a courteous and timely manner and provides guests with an orientation to the facility. - Assist in conducting monthly inventory of spa operating and guests supplies as requested. - Effectively communicate details regarding the facility and its amenities to members and guests. - Communicate with management of any member, guest, or facility issues. - Follow sustainability guidelines and practices related to HHM’s Earth View program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High school diploma or comparable work experience. - Previous customer service experience or equivalent training required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It