Job Listings

Opportunity:  Controller   Supervise and direct the financial activities of the hotel, safeguard the assets, and prepare financial reports in accordance with established guest service and sustainability standards. Potential Career Path    Area Controller–Regional Controller– Corporate Controller   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Analyze financial data of operations, in order to advise hotel management and to assist in maintaining an efficient operation. - Monitor and approve all sales, purchases, salaries and expenses of the hotel. - Prepare, review, and present the Monthly Report of Operations. - Prepare forecasts and budgets as required (annual, revised annual, monthly, and/or on Hersha Hospitality/owner's request). - Ensure payroll practices meet Fair Labor Standards Act. - Oversee contracts and legal agreements, and assist hotel management in maintaining licenses, permits, insurance and contracts. - Establish and audit internal financial controls, including purchasing, cash handling and disbursements, inventories, hotel equipment, master keys, and associate time records. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Bachelor’s Degree required, preferably in Accounting or Finance. - 5 to 10 years' of accounting experience in the hospitality industry. HHM Benefits and Perks   - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Quarterly Bonuses and Incentives - Employee Assistance and Wellness Program - Educational/Professional Development - Technology Reimbursements   Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.  What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Housekeeping Manager Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.   Potential Career Path    Executive Housekeeper – Operations Manager – Assistant General Manager   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. - Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety. - Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns. - Prepare schedules based upon occupancy and assign duties to associates. - Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.  - Prepare required paperwork pertaining to departmental functions. - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.  - Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety). - Maintain departmental expenses in line with budget as described by General Manager. - Ensure compliance with specific brand standards. - Be aware of and communicate service scores to drive improvement and higher guest satisfaction. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - One year previous housekeeping supervisor experience required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.  What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity: Marketing Manager   The Marketing Manager will be responsible for the execution and management of all marketing for the property with a strong emphasis on digital marketing while working in conjunction with the Ecommerce Manager and sales teams. This role will manage workflow and execution of hotel marketing efforts by providing day to day direction to internal staff and external partners, with regard to strategic prioritization, implementation, creative direction, and market knowledge.   Potential Career Path    Marketing Director – Director of Sales and Marketing   Essential Job Functions - Manage and enhance the property’s brand, product recognition, and reputation in the public’s eye through the use of social media, print media, marketing strategy, and successful advertising practices. - Negotiate Contracts with vendors and digital advertising entities. - Analyze market research and strategies in order to engage and develop traditional as well as emerging markets while providing detailed reports and forecasting. - Maintain web presence, monitor traffic, and identify advertising and marketing opportunities. - Compile marketing data through data mining, trend recognition, and social media in order to generate detailed reports. - Embody the creative director and lead marketing efforts through clear communication in a project oriented, strategic, and globally conscience mindset. - Coordinate objectives with brand management, social media, and the creative atmosphere of the hotel while ensuring uniformity and consistency.  - Ensure brand communication for areas of responsibility are consistent with the company and hotel brand positioning. - Identify marketing and promotion opportunities then develop and execute marketing strategy and implantation. - Leverage customer insight data to refine market segments in order to attract additional and maintain existing customers. - Assist in implementing new tools, reports, and technology to analyze and report data needs among all functional areas. - Communicate both verbally and in writing to provide clear and precise data analysis. - Maintain E-Mail database. - Maintain and update Monthly Marketing action calendar. - Work with Public Relations to distribute press releases and follow up as necessary. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Perform other duties as requested by management. Position Requirements - Bachelor’s degree required, preferably in Marketing, Communications, Real Estate, Business or Hospitality. - Knowledge of marketing strategies and the hospitality industry. - Prior experience with a branded entity, working to develop, enhance, and cultivate that brand in the public eye. - Previous work experience in utilization and successful navigation of social media, specifically with brand nurturing and marketing, media buying and Ecommerce.  - High proficiency in Google Apps, MS Word and PowerPoint; ability to learn the functionality of new software and systems. - Great communicator with the ability to convey both analysis and findings to management and external clients. - Ability to work in cross-functional, entrepreneurial atmosphere in order to achieve measurable results and improve existing processes. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires sitting, typing, speaking on the phone and standing for extended periods, walking, pushing, lifting up to 20 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Breakfast Attendant   Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards.  Potential Career Path    Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager. Essential Functions - Carry food, dishes, trays, or silverware from pantry to serving counters. - Set up attractive food displays and maintain cleanliness to ensure food safety.  - Wipe tables or seats with dampened cloths. - Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning. - Clean up spilled food, drink or broken dishes and remove trash. - Maintain adequate supplies of items such as clean glassware, dishes, or trays. - Fill beverage and ice dispensers. - Stock cabinets or serving areas with condiments and refill condiment containers. - Locate and provide items requested by guests. - Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program  - Practice safe work habits and use required safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma or equivalent preferred. - Food sanitation certification a plus and required within 90 days of employment. - Previous food and beverage experience preferred or equivalent training. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Potential Career Path    Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Essential Job Functions - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling,  lifting up to 20 pounds and use of cleaning chemicals. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.    Potential Career Path    Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper   Essential Job Functions - Greet guests upon interaction with a warm and friendly greeting.  - Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming. - Change bed linens and replace towels and other amenities. - Clean and polish furniture and fixtures; dust furniture, walls or equipment. - Notify managers concerning the need for repairs in guest rooms. - Process guest items left in rooms according to lost and found policy. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform house person and lobby attendant duties when short staffed or during peak periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous housekeeping experience required or equivalent training. - Understand and communicate in English. Work Environment and Context - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling,  lifting up to 20 pounds and use of cleaning chemicals. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Valet Parker   Greet guests upon arrival and departure and park and retrieve guests’ vehicles in accordance with established guest service and sustainability standards. Potential Career Path     Guest Service Agent – Bell Captain– Guest Service Manager   Essential Job Functions - Park guest vehicles and retrieve valet-parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicles. - Grasp, lift and/or carry or otherwise move packages, luggage or boxes up to 75 lbs. from cars, buses and vans, placing packages and luggage onto baggage carts or in a secure area for retrieval by bell staff. - Read luggage tags and provide claim tickets to ensure appropriate delivery. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - Previous related experience a plus. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Bell Person   Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.  Potential Career Path    Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager Essential Job Functions - Load and unload luggage carts. - Tag and store luggage. - Escort guest to hotel rooms. - Provide an overview of guest room, hotel services and amenities.  - Make deliveries to guest rooms. - Assist guest with room changes. - Stock pantry when necessary. - Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc. - Perform house attendant functions when staff shortages occur.  - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous customer experience required or equivalent training. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Position:  Director, Asset Management   Company & Employment Description: HHM operates roughly 180 hotels across the United States. It provides turnkey hotel management, asset management and receivership for properties with leading brand affiliations through Marriott, Hilton, Hyatt and IHG. HHM also operates 28 independent hotels ranging from The Rittenhouse Hotel, a Forbes Four-Star property in Philadelphia, to the Larkspur Landing hotels, all-suite extended stay properties in Northern California and the Pacific Northwest.   The position will be responsible for supporting the Sr. Director of Asset Management and the Chief Development Officer in the management of HHM’s growing portfolio of JV hotel investments. Key functions include monitoring portfolio performance and making recommendations for value maximization, evaluating ROI opportunities, cash management, and financial investment modeling. The individual will have direct exposure to the executive management team and will be expected to interact with capital partners, lenders, and brokerage firms as appropriate. HHM prioritizes career development, gives associates ownership of projects, and allows associates strategic runway to impact stakeholders. The position is located in the company’s Philadelphia office.   Position Responsibilities: - Oversee all aspects of the JV portfolio, including investment management, performance analysis, capital planning, hold/sell analyses and dispositions, and cash management - Work with the operations team to develop and execute strategies relative to revenue management, sales, operations, and expense management to grow market share and NOI - Maintain quarterly investment models for the portfolio, including recommendations for hold/sell and refinancing decisions - Oversee portfolio cash management, including cash forecasting, tracking, lender waterfalls and disbursements, and distribution recommendations - Help oversee capital planning and execution for the portfolio, including budget, schedule, and coordination with the project management team - Maintain relationships with our JV capital partners and lenders  - Make recommendations for and manage potential opportunistic disposition activity   Position Requirements - A Bachelor’s degree in business, finance and/or hospitality - 5+ years of experience in hospitality operations, real estate, and/or consulting - Knowledge of hotel operations and investment principles - Must be able to analyze financial statements and related performance metrics, including hotel STR reports, balance sheets, and cash flow statements - Mastery of Excel and PowerPoint - Strong computer modeling and business writing skills - Superior communication skills, oral and written. Analytical, self-motivated, well-organized, and results-driven professional. Ability to work independently and prioritize multiple projects to meet deadlines    Work Environment and Context - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.

Position:  Asset Management Analyst   Company & Employment Description: HHM operates roughly 180 hotels across the United States. It provides turnkey hotel management, asset management and receivership for properties with leading brand affiliations through Marriott, Hilton, Hyatt and IHG. HHM also operates 28 independent hotels ranging from The Rittenhouse Hotel, a Forbes Four-Star property in Philadelphia, to the Larkspur Landing hotels, all-suite extended stay properties in Northern California and the Pacific Northwest.   The position will be responsible for supporting the Sr. Director of Asset Management in the management of HHM’s growing portfolio of JV hotel investments. Key functions include benchmarking and reporting, monitoring portfolio performance and making strategic recommendations, and conducting ad hoc analyses to support value maximization. The individual will have direct exposure to the executive management team and will be expected to interact with capital partners, as appropriate. HHM prioritizes career development, gives associates ownership of projects, and allows associates strategic runway to impact stakeholders. The position is located in the company’s Philadelphia office.   Position Responsibilities: - Generate weekly and monthly portfolio performance reports in order to assist in developing strategies and decisions relative to revenue management, sales, operations, and expense management  - Analyze property income statements, conduct benchmarking analysis and prepare other ad hoc analyses related to portfolio performance to drive business decisions - Assist in developing successful strategies and decisions relative to occupancies, ADR's, RevPAR's, daily expenses, etc. - Participate in regular on-site property reviews to identify issues and areas of opportunities. - Maintain relationships with our JV capital partners, including weekly/monthly calls, reporting requirements and ad hoc requests - Collect market data and maintain database of all factors affecting markets and submarkets for each hotel and/or portfolio, including demographics and changes in supply and demand.   Position Requirements - A Bachelor’s degree in business, finance and/or hospitality - 1-3 years of experience in hospitality operations, real estate, and/or consulting - Knowledge of hotel operations and investment principles - Must be able to analyze financial statements and related performance metrics, including hotel STR reports, balance sheets, and cash flow statements - Mastery of Excel and PowerPoint - Strong computer modeling and business writing skills - Superior communication skills, oral and written.  - Ability to work independently and prioritize multiple projects to meet deadlines    Work Environment and Context - Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.

Opportunity:  Assistant General Manager   Supervise and manage hotel departments and oversee hotel operations as directed.    Potential Career Path    General Manager – Area General Manager –Regional Director of Operations   Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests. - Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. - Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. - Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance. - Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax. - Coordinate with corporate accounting department to oversee payroll functions. - Oversee and ensure internal audit standards are met. - Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues. - Monitor and maintain the front office systems and equipment to ensure optimum performance. - Serve on the hotel’s safety committee. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate or Bachelor’s degree preferred. - Intermediate knowledge of overall hotel operations.  Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Operations Manager   Manage operations including but not limited to: complimentary breakfast service, housekeeping, and front office in accordance with established guest service and sustainability standards. Potential Career Path    Assistant General Manager - General Manager Essential Job Functions - Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Ensure quality standards of complimentary food service stations are maintained.  - Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule. - Manage labor and food cost expenses to fit within budgets and/or updated forecasts. - Position will work shifts covering front desk and cleaning rooms as needed. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Work as Manager on Duty, when necessary. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - High school diploma or equivalent. - 1 to 2 years of related experience. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

Opportunity:  Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards.   Potential Career Path    Assistant Front Office Manager – Front Office Manager – Assistant General Manager   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. - Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.  - Perform bookkeeping activities such as balancing accounts and conducting audits. - Make and confirm reservations. - Promote Hersha Hospitality and brand-specific marketing programs. - Greet guests immediately upon arrival; register and assign guests to hotel rooms. - Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Compute bills, collect payments, handle cash, and make change for guests. - Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.  - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. Position Requirements - Associate’s or Bachelor’s degree preferred. - 1 to 3 years of related experience. Work Environment and Context - Work schedule varies and may include working on all shifts, holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Laundry Attendant   Perform laundry cleaning activities in accordance with established brand/hotel guest service and sustainability standards ensuring a high level of guest satisfaction.  Potential Career Path    Room Attendant – Housekeeping Supervisor – Executive Housekeeper   Essential Job Functions - Sort, count, and pre-treat soiled linen in preparation for laundering. - Load and unload washers and dryers. - Maintain equipment as trained. - Fold, store and distribute towels and linens. - Practice safe work habits and wear protective safety equipment.  - Assist with other housekeeping tasks in the event of staffing shortages. - Maintain clean work area. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - No formal education needed.  - Prior housekeeping experience desirable.  Work Environment and Context - Work schedule varies and may include working on holidays, weekends or alternate shifts. - Requires standing for extended periods, walking, pushing, pulling bending, kneeling, lifting up to 50 pounds, reaching, kneeling and bending. - Operate heavy machinery and use cleaning chemicals. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Guest Service Agent   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements - Immediately greet guest and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish method of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary.  - Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow sustainability guidelines and practices related to HHM’s EarthView program.  - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Cook   Prepare food items according to recipes and standards, taking pride in the excellence and quality of cuisine, while maintaining a safe and sanitary work environment.  Potential Career Path    Lead Cook – Sous Chef – Executive Chef – Food and Beverage Director Essential Job Functions - Follow recipes to prepare food items accordingly. - Wash, peel, and cut fruits and vegetables; cut, trim, or clean meat. - Prepare appetizers, salads, or cold dishes. - Bake, roast, broil, and steam meats, fish, vegetables, and other foods. - Bake breads, rolls, or other baked goods. - Portion, arrange, and garnish food for pick up by server or deliver to guests. - Maintain clean and sanitized work areas such as cutting boards, counters and work spaces. - Secure and store food items properly. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  - Follow safe food handling procedures.  - Follow guidelines related to sustainability practices related to HHM’s EarthView program.  - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Position Requirements - High School diploma preferred. - Previous culinary experience or equivalent training required. - Department of Health Sanitation certificate may be required. Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity:  Complex Social Service Manager Manage onsite operation and coordination of social groups in accordance with established guest service and sustainability standards.  Potential Career Path    Social Service Manager- Social Catering Manager – Director of Events or Director of Catering   Essential Job Functions - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    - Plan and conduct pre- and post-event meetings with clients and respective departments. - Establish rapport with and entertain meeting planners while promoting hotel facilities and services. - Conduct walking site inspections throughout property. - Monitor in-house event activity, providing assistance as needed. - Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. - Assign banquet/meeting rooms set up based on needs of clients. - Review banquet associates’ work to ensure accuracy. - Assist sales staff in promoting hotel, developing leads, and securing re-bookings. - Perform other duties as requested by management. Position Requirements - Associate or Bachelor’s degree preferred. - 1 to 3 years of related experience. Work Environment and Context - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Opportunity Group Reservations Coordinator   As a Reservations & Group Coordinator you will be responsible for assistance with inventory management on all systems, management of group blocks, process reservations for guests and provide services to customers over the phone and in person.  Essential Job Functions   - Responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups - Manage assigned group blocks including pick up or approaching cut off dates. - Review group resumes and convey all pertinent information in the system to appropriate personnel - Perform audits and maintenance on all systems such as PMS and CRS to ensure content and information is correct - Process all third party commissions and reconciliations as directed by the Reservations Manager - Ability to quickly answer guest calls and respond to guest emails with impeccable communication. - Ability to identify, research, resolve and communicate guest issues and requests with expedient follow-up if necessary - Ability to complete logs and reports accurately and expediently - Responsible for assistance with inventory and rate management on all internet sites - Conduct competitive rate and availability surveys - Work with sales and catering as group rooms coordinator for room blocks - Maintain a complete knowledge of sales strategies, restricted dates, rates, and room types, all room rates, packages, and promotions, guestroom layouts, contracted/negotiated rate agreements with clients, scheduled events, and guest services (hours of operation, cost, availability) - Process reservations, including sending reservation and confirmation letters and entering requests  - Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations. - Review Reservations and Guest Requests on a daily basis.   Position Requirements - Minimum one year of experience in coordinator role in a hotel environement. - Self-directed with a superior customer service skills. - Able to prioritize and resolve issues based on severity and necessity - Able to expertly manage and prioritize multiple technical issues and manage projects simultaneously. - Hospitality PMS/POS system experience preferred. Work Environment and Context  - Work schedule varies and may include working varied shifts, holidays and weekends. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It