Guest Experience Coordinator

GUEST EXPERIENCE RESPONSIBILITIES MOVING FORWARD LOBBY & SW MARKET 

• GE will continue to oversee: 
• Design and sourcing of all new retail merchandise 
• Inventory management 
• Budget forecasting  
• Accounting and financial oversight 

IN-HOUSE PROGRAMMING (25+ MONTHLY CLASSES) 

• GE will continue to oversee: 
• Programming Development 
• Creation of monthly programming schedules 
• Development of new classes, experiences, and offerings 
• Programming structure and guest experience standards 

Vendor Management 

• Vendor communication and scheduling 
• Vendor accounting and payment coordination Guest & Private Bookings
• Private class reservations 
• Guest scheduling 
• Vendor scheduling for private experiences 
• Accounting related to private bookings 

Materials & Supplies 

• Purchasing of all supplies and materials required  
• Guest-facing programming flyers 
• Lobby programming binder 
• Monthly schedules for property and off-site teams

ENGAGEMENTS 

• Handling all guest arrangements, pricing, departmental coordination plus on the day and up  and coordination 

IN-HOUSE EVENTS & HOLIDAY PROGRAMMING 

• GE will continue to oversee: 
• Planning & Development 
• Event ideation 
• Pricing recommendations 
• Leadership approval process 
• Operations Support 
• Operational coordination 
• Department communication 
• Décor and event setup execution 

GROUP PROGRAMMING 

• GE will continue to oversee: 
• Program Development 
• Vetting and sourcing new group experiences aligned with the Sanctuary brand 

Vendor Onboarding 

• Initial vendor setup and accounting coordination 
• Vendor information transferred to Sales to handle moving forward for bookings 

Sales Team Resources 

• Creation and maintenance of group programming cheat sheets
• Documentation of all current group experiences and offerings in Canva *Sales team will handle*
• All or any new client needs outside of the cheat sheet must be run through and worked out  with the GM for pricing approvals and bespoke creation on a case by case bases. The cheat  sheets provided will have everything the GE team knows so if not answered in that document  please consider it a bespoke offering to be created by the sales team, host and GM based upon  client requests 

Collateral & Materials 

• Tabletop templates provided to Sales team to handle printing and setup at event or handed  to f&b team by Sales 
• Gift purchase links and pre-designed label templates included within programming guides.  *All gifts will be handled by the sales team on a case by case bases per approvals*
• New collateral requests routed through to the HHM Design Team

Future Group Customization 

• Sales Team to manage client modifications and customizations
• Pricing adjustments and bespoke offerings to be reviewed with GM approval 

MARKETING 

GE will continue to oversee: 

Brand & Social Strategy 

• Social media strategy and content alignment and gathering for Sanctuary Beach Resort and  Salt Wood 
• Brand consistency across guest-facing communications Public Relations & Influencer Relations
• Press approvals and scheduling 
• Influencer approvals and scheduling 
• VIP gifting 
• Property cheat sheets for hosted media and influencers 
• PR strategy and story development 
• Brand promotional partnerships 

Digital Marketing 

• Website updates in partnership with the Corporate E-Commerce Team
• Third-party digital and print marketing placements 
• Development of promotional packages 

Restaurant Marketing 

• Review and management of Salt Wood collateral and marketing initiatives, plus photo shoots

DÉCOR & PROPERTY STYLING 

• GE will continue to oversee: 
• Seasonal & Holiday Décor 
• Holiday décor installations and transitions 
• Seasonal property refreshes 

Property Enhancements 

• Design and implementation of interactive guest spaces 
• New installations and experiential elements 
• Ongoing property aesthetic enhancements 

Décor Management 

• Approval of all new guest-facing décor items 
• Management of department décor requests through the Décor Request SOP
• Check-in/check-out oversight of shared décor inventory

MISCELLANEOUS RESPONSIBILITIES 

GE will continue to oversee: 

Property Support 

• CAPEX sourcing projects as requested by the GM
• Renewal Studio scheduling 
• Bonfire digital booking scheduling management and group block-outs 

Design Coordination 

• Collection of collateral requests from departments 
• Submission of creative briefs to the HHM Design Team 

Brand Stewardship 

• Final review of guest-facing setups and experiences 
• Ongoing oversight to ensure property experiences remain brand-aligned, elevated, and  consistent with Sanctuary standards. Set ups and clients relations to be handled by Sales or  F&B 

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standingfor extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It