Overnight House Attendant

 

Responsibilities

  - Performing routine walkthroughs of public areas to ensure spaces remain clean, organized, and reflective of The Rittenhouse's luxury standards.
  - Providing light public-area maintenance and upkeep as needed.
  - Identifying and reporting maintenance, cleanliness, or safety concerns throughout the property.
  - Assisting with overnight guest requests as needed.
  - Providing shoe-shine service upon guest request and ensuring shoes are returned according to hotel service standards.
  - Maintaining appropriate communication with the Front Office, Security, Housekeeping, Engineering, Spa, and other overnight associates.
  - Assisting other hotel departments with reasonable overnight operational needs as directed by management.

Guest Service Expectations

  - Provide warm, polished, discreet, and professional service consistent with the standards of The Rittenhouse Hotel & Spa and HHM Hotels.
  - Anticipate guest needs whenever possible and respond promptly to requests.
  - Maintain guest privacy and confidentiality at all times.
  - Demonstrate a strong sense of ownership for the appearance and operation of the hotel.
  - Maintain a professional appearance and demeanor throughout the shift.
  - Use sound judgment and appropriately escalate guest, safety, security, or operational concerns.

Qualifications

  - Previous experience in luxury hospitality, hotel operations, fitness, spa, housekeeping, or guest services preferred.
  - Strong guest-service and interpersonal skills.
  - Ability to work independently with limited overnight supervision.
  - Dependable, punctual, and comfortable working overnight hours is a must.
  - Strong attention to detail and commitment to maintaining luxury service standards.
  - Ability to prioritize responsibilities and move between different areas of the hotel as operational needs change.
  - Comfortable interacting with guests in a professional and service-oriented manner.
  - Ability to follow hotel safety, security, cleanliness, and operational procedures.

Physical Requirements

  - Ability to stand and walk for extended periods throughout the shift.
  - Ability to regularly move throughout guest floors, public areas, Fitness Center, pool area, Spa, and other designated areas of the property.
  - Ability to bend, reach, lift, carry, and move supplies and equipment associated with the position.
  - Ability to perform light cleaning, stocking, and operational tasks throughout the shift.