Opportunity: Complex General Manager
With anticipated growth in the New York City region, HHM Hotels is seeking a Complex General Manager to lead and manage two select service properties. As Complex General Manager, you will be responsible for overseeing hotel operations to maximize profitability and deliver a high level of guest satisfaction in one of the most competitive hospitality markets in the world.
Your Growth Path
Regional Director of Operations – Vice President of Operations
Your Focus
Leadership
- Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
- Set clear expectations and provide the guidance necessary to achieve exceptional performance.
Guest Experience
- Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
- Continuously seek opportunities to enhance guest interactions and exceed expectations.
Financial Performance
- Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
- Monitor financial performance through regular analysis and implement corrective actions as needed.
Operational Excellence
- Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
- Implement best practices to uphold quality and safety standards.
Employee Development
- Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
Your Background and Skills
- Associate or Bachelor’s Degree in Business, Hospitality or a related field.
- Previous hotel management experience required.
HHM Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
- Occasional travel required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
