Rooms Division Manager

Opportunity: Rooms Division Manager

Manage front office, housekeeping and guest shuttle operations in accordance with established guest service and sustainability standards.

Potential Career Path   

Assistant General Manager – General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor front office financial operations and ensure compliance with accounting controls and procedures.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department supervisors along with shuttle operations.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Oversee vendor, third party personnel contracts and third party laundry services throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Conduct daily pre-shift meetings when in absence of housekeeping supervisor or inspector to effectively communicate to and celebrate with the housekeeping staff.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, and guest room safety).
• Oversee and ensure internal audit standards are met.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner. 
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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