Opportunity: Senior Vice President of Operations
HHM Hotels is a leading management company with a diverse nationwide portfolio spanning luxury, lifestyle, full service, and select service. We are focused on operational excellence, strong partnerships, and performance.
The Senior Vice President of Operations plays a critical role in advancing these priorities by driving revenue growth, elevating guest and associate engagement, and ensuring operational consistency across a large multibrand portfolio. This leader deepens relationships with key partners while guiding regional teams to achieve best-in-class results.
Your Growth Path
Executive Vice President of Operations – Chief Operating Officer
Your Focus
- Guide a portfolio of hotels by developing and executing strategic operating plans that improve profitability, market share, guest satisfaction, and brand alignment.
- Build and maintain strong relationships with hotel investors and regional partners, providing clear expectations and driving alignment on performance priorities.
- Coach, mentor, and develop a high-performing field team to ensure consistent execution and leadership bench strength across the portfolio.
- Review key performance indicators to identify trends, risks, and opportunities, and deploy targeted action plans that yield measurable results.
- Collaborate with cross-functional teams to enhance operating processes, elevate brand identity, and activate initiatives that strengthen portfolio performance.
- Ensure hotels maintain full compliance with brand, legal, and regulatory requirements, and champion HHM’s sustainability practices.
- Promote transparent communication, resolve performance gaps quickly, and foster a collaborative culture across regional and property teams.
- Contribute to companywide strategies that support service excellence, team engagement, and long-term revenue goals.
Your Background and Skills
- Senior-level hospitality operations experience with a hotel management company leading to VP or above.
- Background overseeing hotel portfolios with full-service, resort, lifestyle, and luxury hotels.
- Experience working across multiple brand families, including independent hotels.
- Strong relationship-building skills with hotel investors and regional partners.
- Bachelor’s degree preferred.
HHM Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Frequent travel required.
- Work extended hours and be readily available to hotel and other leaders as needed.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
