Opportunity: General Manager / Managing Director - Boston
The Boston Harbor Hotel is a distinguished Forbes Five-Star and AAA Five-Diamond urban resort located right on the historic Rowes Wharf is seeking a dynamic and visionary General Manager/Managing Director.
The property offers guests a beautiful blend of classic New England style and modern luxury under its signature grand archway. It provides five-star accommodations, many with sweeping views of the city skyline or the breathtaking harbor, and features a 34-slip marina, making it uniquely accessible by both land and sea, including a convenient water taxi from Logan Airport.
This is the preeminent hotel leadership role in Boston and one of the most prestigious in the world. The General Manager/Managing Director leads a dynamic and highly skilled team to deliver best-in-class guest experiences; creating a culture of excellence, engagement, collaboration, and community, all while driving strong financial results.
Your Growth Path
Area Managing Director – Regional Director of Operations – Vice President of Operations
Your Focuses
Leadership
- Lead, inspire, and mentor a diverse team of department heads, cultivating a culture of collaboration, innovation, and accountability.
- Set clear expectations and provide the guidance necessary to achieve exceptional performance.
Guest Experience
- Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
- Continuously seek opportunities to enhance guest interactions and exceed expectations.
- Manage the daily and ongoing oversight of food and beverage, and hotel services catering to VIPs, and high-net-worth guests.
- Deploy activations and programming throughout the hotel and with our partners that deliver unique experiences to our guests.
Financial Performance
- Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
- Create a culture within the team that focuses on driving top and bottom line growth.
- Monitor financial performance through regular analysis and implement corrective actions as needed.
Operational Excellence
- Maintain a seamless and efficient operation by overseeing all aspects of hotel management, including front office, housekeeping, restaurants and bars, maintenance, and events and banquets.
- Implement best practices to uphold quality and safety standards.
- Provide service excellence to a level at which the hotel achieves the Forbes Travel Guide rating. Supervise a range of consortia groups, handle partnerships with luxury brands, and cultivate a sales environment with a luxury focus.
- As needed, guide a team through comprehensive renovations, updates, and modernizations, leveraging expertise in top-tier interior design, design/construction, and contractor firms.
- Works closely with nearby retail and condominium facilities and partners.
Community Engagement
- Establish strong relationships within the community, participate in Chamber of Commerce and local associations, positioning the hotel as an integral part of the Boston community.
- Act as a brand ambassador and maintain a positive public image.
Strategic Planning & Employee Development
- Collaborate with executive leadership to develop and execute long-term strategies that align with company objectives and drive sustainable growth.
- Identify areas of the hotel that if transitioned or repurposed, will generate a return on investment.
- Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
Your Background and Skills
- Bachelor’s Degree in Business, Hospitality or a related field is preferred.
- 10+ years of experience as a General Manager/Managing Director or similar leadership role in a luxury, full service hotel.
- Experience leading a luxury hotel that includes multiple food and beverage outlets, with proven success supervising multiple operational departments and their respective P&Ls in rooms, food and beverage, and luxury operations.
- Strong financial acumen and the ability to analyze data, develop budgets, and manage financial performance.
HHM Hotels Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
- Occasional travel required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
