Night Manager

Opportunity:  Night Manager

Supervise and manage hotel departments and oversee hotel operations as directed during night shift. 

Potential Career Path   

Director of Front Office – Director of Rooms – Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests during the evening.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.
• Provide strong lobby presence to assist front desk agents, restaurant and engineering staff.
  
• Monitor and support the IHG Rewards program plus all food and beverage programs.
• Conduct walk-throughs of public areas and guest rooms to ensure that cleanliness and maintenance standards are met.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, and tax.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred. 
• Previous Front Office experience in a supervisory or management capacity in a mid-scale or luxury property is required.
• Restaurant experience required
  Light maintenance experience required
• Customer service and general computer experience required.
• Property Management Software experience required.

Work Environment and Context

• Work schedule varies and will include working on holidays, weekends and evenings.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

The Holiday Inn Denver East offers some of the best accommodations in the Central Park area including a heated indoor/outdoor pool (open year round). Guests also love our free high-speed internet access, Keurig coffee makers, and a location that places you 6 miles from Downtown Denver. Take a ride in our complimentary shuttle to the Northfield Shopping Center. With arcade games, bowling, drinks, and food; this is a place even your kids will enjoy. Enjoy a stroll around the Stanley Marketplace where you can visit over 50+ independently owned Colorado businesses that offer a place for you to eat, drink, shop, exercise, play, work, and more

Whether traveling for business or pleasure, you can host any type of meeting or event in one of our twelve function rooms. Our newly renovated and modern facility includes a 24-hour business center with free copy and print services.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.