Complex Senior Sales Manager

Opportunity: Complex Senior Sales Manager

Join two of Philadelphia’s premier hotels as our Complex Senior Sales Manager, driving corporate group business for the iconic Rittenhouse Hotel and the sophisticated Westin Philadelphia. This dynamic role offers a hybrid or remote work environment with regular on-property presence for client engagement, site visits, and key events. We're seeking a proven, results-driven professional with a passion for luxury hospitality and a proven track record in group sales.

Your Growth Path   

Property Director of Sales – Area Director of Sales – Regional Director of Sales

Your Focus

• Maximize revenue by selling all facets of the hotel to previous, current and potential group clients.
• Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
• Perform and pass quarterly shop calls.
• Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented.
• Develop new group opportunities for the hotel through daily outside calls, cold calling, and client visits.
• Coordinate various departments' participation in servicing accounts.
• Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Articulate and leverage the benefits of the hotel to close group sales opportunities.
• Travel locally to conduct outside calls, promote the hotel and review competition.
• Cross-sell any opportunities within a cluster of nearby HHM hotels.
• Perform other duties as requested by management

Your Background and Skills

• Associate’s or Bachelor’s degree in Hospitality or related industry preferred.
• Proven track record in sales is a must and 3-5 years of previous hospitality group sales experience preferred.
• Brand specific experience, Sales Pro system experience & prefer Primary Market sales group sales experience.

Work Environment and Context

• Work schedule varies and may include occasionally working on holidays and weekends.
• Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
• Moderate travel between hotel and client’s locations required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Exquisite Location of this Downtown Philadelphia Hotel

The Rittenhouse Hotel is the most prestigious Philadelphia Pennsylvania hotel address. Consistently recognized not only as the premier choice of five-diamond Philadelphia luxury hotels, The Rittenhouse is also ranked among the world´s finest places to stay. Featuring all of the unique historic charm and residential ambience of Rittenhouse Square, our Philadelphia luxury hotel is convenient walking distance from major museums, cultural attractions, world-class shopping, and the business district. Experience the luxury of five-diamond service and accommodations at the premier choice of Philadelphia Pennsylvania hotels.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. 

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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