Opportunity: Director, Credit Card Services
HHM Hotels is a leading hotel management and investment company with a portfolio of over 240 hotels and resorts spanning North America. The organization takes pride in operating over 50 independent luxury and lifestyle hotels as well as premium branded hotels in urban and resort markets. This role is based in our Harrisburg, PA Corporate Office, but will be focused on our properties from coast to coast.
This role will manage the relationships with HHM Hotels’ credit card processing partners, oversee the property transitions process for the Financial Services team – including on-boarding with various third party payment processors - and oversee credit card chargeback administration process in accordance with accounting policies and procedures across the organization.
Potential Career Path
Director of Treasury – Senior Director of Finance – Vice President
Essential Job Functions
- Establish and maintain effective relationships with credit card processors, including Elavon, Chase, Amex, Discover, and more.
- Manage the set-up and maintenance of Merchant ID numbers and the MIDs library of properties, terminal locations, and terminal inventory both for existing hotels and new hotels entering the portfolio.
- Provide status reporting of the credit card chargebacks review process and credit card issue resolution by hotel leaders to corporate accounting management.
- Manage the relationship with HHM’s third party dispute management company and report to senior finance and property operations teams on chargeback and disputes.
- Work with property level teams to reduce risk of acceptance through HHM Standard Operating Policies and Procedures.
- Oversee the property transition/de-transition process for the Financial Services team as a liaison with Operations – assisting Procurement, Accounts Payable, Treasury, Shared Services, and Sales & Use Tax departments to obtain necessary data.
- Work collaboratively with other departments as an advocate for a timely resolution of transition issues.
- Perform monthly, quarterly, and annual credit card audits as determined by management.
- Assist management with audit requests and data needs as determined by management.
- Support Financial Services team with new software implementation as needed.
- Practice safe work habits to ensure safety.
- Perform other duties as requested by management.
Position Requirements
- Bachelor’s degree in Accounting, Finance, or similar business field preferred.
- 7-10 years accounting experience or equivalent training required.
- Proficient in using Excel.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include occasionally working on holidays, weekends.
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
