Description:
A day in the life of a Sales Coordinator at the Hilton Garden Inn Austin University Capitol District has you involved in a variety of tasks and working with a number of team members and customers. While everyday has a routine, no two here are ever quite the same.
If you’re outgoing, like to serve others, organized, detail-oriented, ready to learn and passionate about building a career in hotel event management or sales, this is a fantastic opportunity for you.
Benefits & Perks:
- Medical, Dental and Vision
- 401(k) Retirement Program
- Paid time off (Vacation / Sick / Paid Holidays)
- HSA Spending Account
- Dependent Care Spending Account
- Employee Assistance Program
- Life Insurance and AD&D (employer paid)
- Monthly Parking (employer paid)
Potential Career Path:
Catering Sales Manager | Group Sales Manager | Event Manager
Essential Job Functions:
Providing Administrative Support to the Sales & Catering Team
- Responds to telephone inquiries and email inquiries (direct line and sales line). Gathers needed information from customer regarding their guest room block and events.
- Serve as a lead catcher for group, catering and BT leads and qualifying with inquiry form
- Create proposals utilizing eProposal Tool, Cvent and any other applicable lead sources
- Draft contracts with sales manager’s final approval
- Assistance in running daily/weekly/month reports based on needs of the property (i.e. daily function report, BEO report, Funnel report, GRC, etc.)
- Prepare client files and checklists for all files/events
- Assist with client appreciation gifts, incentive gifts, sales calls, sales blitzes and client thank you’s
- Assist with in-house amenities for VIP and notable guests
- Manage Sales Collateral including sales kits, fact sheets, etc.
- Conducts client Site Tours (occasionally when needed)
- Print and distribute breakfast vouchers
- Assign Hilton Reward Points for all actualized groups.
- File all event folders upon completion of the group.
- Managing and entering rooming lists including setting up appropriate billing
- Complete and distribute group resumes to all departments
- Blocking space for any internal / in-house events
- Complete pick-up and calculations of commissions, rebates, and subsidies
- Other duties and/or responsibilities as assigned by supervisors or management
SKILLS
- Organization – Strong organizational skills including time management and the ability to prioritize projects.
- Efficiency – Ability to complete projects quickly and accurately in the order that they need to be completed.
- Attention to Detail – Strong focus on being accurate and precise in the completion of all tasks with a minimal number of mistakes or oversights.
- Adaptability – Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
- Writing - Communicating effectively and accurately in writing as appropriate for the needs of the audience.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Building Relationships with Coworkers – Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships
- Building Relationships with Customers – Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Hilton.
- Computer Skills - Using computer systems and software (e.g., Microsoft Word, Excel, Delphi, etc.).
- Professional Demeanor – Exhibiting behavior styles that convey confidence and command respect from others; making a good first impression and representing Hilton and HHM in alignment with its values.
- Event Planning – The ability to connect with customers, manage multiple customers at a given time, be detailed oriented, understand and have a working knowledge of sales and event management systems.
Supervisory Duties:
- None (will provide feedback upon request)
Work Environment and Context:
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe:
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
