The Fifth Avenue Hotel is seeking a Butler to join the opening team for the 153 room hotel. Carved out of an oasis of comfort and calm in the middle of bustling Manhattan, mindfully blending personal service, superlative design, distinctive cuisine, compelling art, and engaging cultural experiences. Every aspect of The Fifth Avenue Hotel is tailored to delight, engage and foster curiosity.
As a Butler, you will provide personalized and anticipatory service to guests, ensuring a seamless and extraordinary experience during their stay. You will be responsible for catering to the unique needs and preferences of each guest, offering personalized services and creating memorable moments. Your role requires impeccable attention to detail, refined interpersonal skills, and a genuine passion for exceeding guest expectations.
Your Focus
- Flaneur: Create an environment where our guests can experience The Fifth Avenue Hotel in the way of a flaneur, where every detail is curated, tells a story and leaves a lasting impression
- Five Star Experience: Ensure a five star (and beyond) luxury level of service and hospitality is delivered to all who come to experience The Fifth.
- Arrival and Departure: Welcome guests upon arrival, assist with check-in, and escort them to their accommodations. Offer a personal orientation of the room and hotel facilities, ensuring they feel at ease and informed of how you will be available to serve them during their stay. Highlight the uniqueness of The Fifth’s art collection.
- In-room Service: Provide a wide range of services within the guest rooms, including unpacking and packing luggage, arranging personal items, and ensuring a clean and organized environment. Shoe shine, amenity delivery, room inspections, morning wake up experience etc.
- Personal Assistance: Assist guests with personal requests, such as shopping, appointments, transportation arrangements, and special occasion planning. Collaborate with the Concierge team to arrange reservations as required.
- Guest Communication: Answer phone calls, respond to emails, texts, and handle guest requests and inquiries through various communication channels. Maintain a professional and friendly demeanor in all interactions, ensuring guest needs are met.
- Guest Opportunities: Handle guest concerns, or special requests promptly and effectively. Take ownership of resolving issues and finding suitable solutions,
- collaborating with other hotel departments as necessary. Ensure all concerns from guests are tracked appropriately.
- Guest Loyalty and Recognition: Recognize and acknowledge repeat guests and VIP’s. Offer personalized surprise and delight moments when possible and appropriate.
- Service Collaboration: Liaise with various hotel departments, including hosts, housekeeping, guest services, food and beverage and engineering to coordinate guest services and ensure seamless delivery. Communicate guest requirements and preferences to relevant teams.
- Security and Safety: Monitor the hotel’s public areas to ensure the safety and well-being of guests and staff. Respond to emergencies or incidents that may occur by involving the security team where necessary.
- Any other duties as assigned.
Position Requirements:
- High school diploma or equivalent is preferred.
- Previous experience in a luxury hotel role is preferred.
- Exceptional customer service and communication skills.
- Strong attention to detail and organizational abilities.
- Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and prioritize effectively.
Work Environment and Context
- Work schedule varies and will include working on holidays and weekends. ● Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching.
The Fifth Avenue Hotel is a Vibrant Oasis at the Center of it All
