Housekeeping Supervisor

Opportunity:  Housekeeping Supervisor

Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.

Potential Career Path   

Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager

Essential Job Functions

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  

• Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)

• Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly.

• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
• Issue cleaning supplies and equipment to associates.
• On occasion, clean rooms or assist staff with cleaning rooms. 
• Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendor. 
• Supervise laundry employees, if applicable.
• Prepare work schedules for HHM associates or provide vendor with anticipated occupancy to ensure proper staffing levels.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Practice safe work habits and wear protective safety equipment.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

The Westin Dallas Fort Worth Airport hotel features 506 rooms, 38,000 square feet of meeting space, a fitness facility and multiple food and beverage outlets. The over 306,000 square foot property is adjacent to the Dallas/Fort Worth Airport. Located halfway between the cities of Dallas and Fort Worth, DFW International Airport is the world’s third busiest airport and one of the largest, operating nearly 1,750 flights per day and serving 57 million passengers a year. The hotel’s unparalleled ballroom and event spaces allow guests to host one-of-a-kind receptions and corporate conventions for up to 1,600 attendees. The Westin Dallas Fort Worth Airport hotel is a welcome addition to the HHM family and represents an important gateway hotel for Dallas visitors.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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