Rooms Controller

Job Title: Rooms Controller

Location: Key West, Florida
Employment Type: Full-Time
Hours: 10:00 AM – 6:00 PM (with flexibility based on operational needs)

Job Summary:

We are seeking a highly organized, tech-savvy, and personable individual to join our team as a Rooms Controller. This critical role ensures the efficient assignment of housekeeping tasks, monitors room readiness, and handles follow-up communications with guests. The ideal candidate will thrive in a fast-paced, multi-tasking environment and possess excellent communication skills, both over the phone and through internal platforms. This is an office-based role, requiring strong attention to detail, problem-solving abilities, and a high degree of professionalism.

Key Responsibilities:

• Housekeeping Assignment Management:
• Manage and update the housekeeping assignment boards to ensure that rooms are cleaned, serviced, and prepared on schedule and based on priority.
• Collaborate with housekeeping staff to monitor room status, ensuring room readiness and timely updates.
• Room Status Monitoring:
• Utilize internal communication platforms, particularly the Alice app, to track and update the status of rooms as they become available.
• Ensure all rooms are updated in real-time, and issues are immediately addressed with the appropriate department.
• Follow-Up Communications:
• Conduct post-service and guest-request follow-up calls to ensure guest satisfaction and confirm that services were completed to expectations.
• Make checkout follow-up calls to encourage guest feedback, ask for reviews, and ensure overall satisfaction.
• Tech & Platform Management:
• Maintain proficiency in using hotel property management system and other communication tools to update and track room statuses, guest requests, and staff coordination.
• Guest and Team Interactions:
• Be the point of contact for inquiries related to room status or service completion, offering assistance with professionalism and courtesy.
• Ensure a smooth and friendly phone interaction during follow-up calls, with an ability to adapt communication style based on the guest's needs.

Key Qualifications:

• Experience:
• Prior experience in a hotel or hospitality environment is preferred.
• Previous experience in a coordination or support role (such as Front Desk, Guest Services, or Housekeeping) is highly desirable.
• Skills & Attributes:
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Excellent communication skills, both written and verbal, and a natural ability to handle phone conversations with guests and team members.
• Tech-savvy with experience using hospitality management systems.
• Ability to problem-solve quickly and adapt to shifting priorities and urgent requests.
• Personable, professional demeanor with a focus on providing exceptional service.
• Additional Requirements:
• Strong attention to detail and the ability to work independently with minimal supervision.
• Ability to work under pressure and maintain a calm and positive attitude during peak times.

Why Work With Us:

• Join a dynamic and supportive team committed to providing excellent service to our guests.
• Opportunity for growth and professional development within the hospitality industry.
• A collaborative, fast-paced environment that will challenge and develop your skills.

If you are passionate about delivering top-tier service and enjoy working in a role that requires a high level of organization and adaptability, we would love to hear from you!

PARROT KEY HOTEL & VILLAS IS AN IDYLLIC KEY WEST HIDEAWAY OFFERING SIMPLE LUXURY, COMFORT AND STYLE IN A SERENE WATERFRONT OASIS. Five acres of award-winning tropical gardens surround Parrot Key, with pretty paths meandering through colorful foliage and beautiful landscaping. Four sparkling pools are nestled among their own private sculpture garden with The Grove Kitchen & Bar offering a range of refreshing drinks and delicious food. Each guestroom, suite and villa boasts spectacular views of either the calm ocean or the lush gardens. From your peaceful haven, it’s hard to believe that the energetic and eclectic vibe of Old Town Key West, is just a 3 miles away.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. 

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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