Opportunity: Event Coordinator
To provide efficient and accurate administrative and coordinator support for event planning functions in support of property sales leaders.
Potential Career Path
Sales Manager - Director of Sales or General Manager
Essential Job Functions
- Serve as meeting planning advocate and liaison to all operational departments.
- Prepare detailed resumes for groups prior to arrival and review resumes and banquet event orders (BEO’s) during weekly meetings.
- Ensure all site inspections and client visits to the hotel are successful by planning and communicating accurate details in advance to all departments.
- Coordinate and verify all aspects of conferences to include but not limited to food and beverage, banquet set-up, room requirements such as: lighting, temperature, AV equipment and internet, entertainment and leisure activities, billing, décor and other duties to meet client expectations and hotel standards.
- Work to continually improve Guest Voice scores through establishing good rapport with the client and being readily available for the guest during conferences.
- Conduct formal pre and post conference meetings when agreeable with the client.
- Ensure banquet event orders are accurate and provide all relevant information to departments in a timely manner.
- Maintain knowledge of departmental revenue and up sells as opportunities become available.
- Partner with operational team to identify and resolve issues for all groups to ensure customer satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Previous hotel or sales experience preferred, but not required.
Work Environment and Context
- Work schedule varies and may include occasionally working on holidays, weekends.
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
