Opportunity: Task Force - Front Office Manager
HHM Hotels is seeking a Task Force Front Office leader to lead and manage the front office team on property and provide short-term and/or long-term coverage when needed. This individual is expected to work in a fast-paced, results-driven environment and adapt to different properties including full-service, luxury, select-service, and boutique hotels.
Potential Career Path
Task Force Assistant General Manager – Task Force General Manager
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
- Supervise all guest services department managers.
- Review correspondence from guests and incident logs and direct staff according to information obtained.
- Oversee all vendor and personnel contracts throughout the hotel.
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Follow sustainability guidelines and practices.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Associate’s or Bachelor’s degree preferred.
- 4 to 5 years hospitality related experience preferred, management experience required.
- Required ability to stay on-site for short-term or long-term coverage.
- Marriott and Hilton experience.
- Brand and system administrator experience.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- 100% travel to hotels throughout the United States is required.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
