Director of Banquets

Opportunity: Director of Banquets  

The Westin Philadelphia is excited to announce an opportunity for a dynamic and passionate Director of Banquet to join our esteemed hospitality team. In this pivotal role, you will be the driving force behind delivering exceptional banquet experiences, ensuring each event is executed flawlessly and every guest leaves with lasting memories. Your expertise in managing banquet operations, coordinating with cross-functional teams, and providing unparalleled customer service will set the stage for our continued success in creating unforgettable occasions. If you are a leader dedicated to the art of hospitality and thrive in a fast-paced, celebratory environment, we invite you to bring your talents to our prestigious venue where your efforts will be celebrated and your career can flourish.

Potential Career Path   

Restaurant Manager – Director of Catering –Director of Food and Beverage

Essential Job Functions

- Oversee the planning, execution, and breakdown of all banquet events.
- Manage banquet staff hiring, training, scheduling, and performance evaluations.
- Ensure exceptional guest service by addressing and resolving any issues or complaints promptly.
- Coordinate with the kitchen staff to ensure timely and high-quality food service.
- Work with event planners and clients to understand and execute specific requirements for each event.
- Develop and manage the banquet event budget, ensuring cost-effective operations.
- Maintain inventory control for all banquet equipment and supplies.
- Monitor the cleanliness and maintenance of the banquet hall and related facilities.
- Enforce compliance with health, safety, and alcohol regulations.
- Implement standard operating procedures for all banquet services.
- Collaborate with the sales and marketing team to promote banquet services and maximize revenue.
- Monitor guest feedback and implement improvements to banquet services based on this feedback.
- Ensure that all banquet setups, including audio/visual equipment, meet the event specifications.
- Work closely with the culinary team to design menus and offer a variety of dining options.
- Regularly review and update banquet service offerings to stay competitive in the market.
- Conduct pre-event briefings with staff and post-event debriefings to assess performance and identify areas

Job Requirements

- Bachelor's degree in Hospitality Management, Business Administration, or related field; or equivalent experience
- Minimum of 3-5 years of experience in banquet management or event planning, in a full-service hotel or event venue

- Proven track record managing staff, including hiring, training, and performance management
- Strong understanding of banquet event orders (BEOs) and event planning processes
- Knowledge of food and beverage service standards and best practices
- Experience with budget management and cost control measures
- Ability to work collaboratively with culinary teams to design menus and ensure quality food service
- Proficiency in event management software and Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Strong leadership and communication skills
- Availability to work a flexible schedule, including nights, weekends, and holidays
- Familiarity with safety and sanitation regulations within a banquet setting
- Ability to manage multiple events simultaneously with a guest-first mindset
- Capacity to handle high-stress situations calmly and effectively
- Ability to lift and carry objects weighing up to 30 pounds
- Current certification in alcohol service and food safety, or ability to obtain upon hire

Work Environment and Context

• Work schedule varies and may include working on holidays, alternate shifts and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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