General Manager

Opportunity: General Manager

Located in the vibrant heart of Bozeman, MT, we are in search of a dedicated and dynamic General Manager to lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. This role offers an exciting opportunity to join the leadership team of a new TownePlace Suites set to open in June 2025. Currently under construction, the hotel is designed to offer a perfect blend of comfort, modern amenities and local charm and is being developed by a proven and experienced ownership group based in Bozeman.

Potential Career Path
Dual General Manager – Regional Director of Operations – Vice President of Operations

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout the hotel.
• Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
• In conjunction with a sales leader, develop and implement sales and marketing plans.
• Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
• Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
• Handle associate issues appropriately and in conjunction with human resources following HHM policies.
• Participate in community affairs and maintain a positive public image for HHM and hotel.
• Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
• Travel to attend corporate meetings, sales trips and serve on committees.
• Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.
• Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
• Oversee sales department operations, and regularly participate in sales calls/client visits.
• Participate in the Chamber of Commerce and local associations to network with members of the neighborhood/community.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
  Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.