Opportunity: Email & CRM Marketing Associate
The Email & CRM Marketing Associate is responsible for executing and measuring all email marketing initiatives for HHM’s Luxury and Lifestyle Collection of independent hotels. The position supports all Email and Customer Relationship Management strategies, and manages the day-to-day administrative operations of the department. The Associate will oversee all customer facing communications including transactional (inclusive of reservation confirmations, cancellations, modifications), triggered and promotional emails. The position supports a comprehensive email marketing program in alignment with portfolio and property-specific goals and objectives to increase guest acquisition and engagement. The Associate supports the portfolio’s email acquisition strategy by executing go-to-market plans for email address capturing across digital and on-property touchpoints. The Associate collaborates with cross-functional teams, such as eCommerce, Marketing and third-party vendors to ensure alignment of strategies to optimize the digital customer journey. The role is the email software platform administrator and serves as an email vendor central point of contact. The Email & CRM Marketing Associate ensures email hygiene, deliverability and is a steward of CAN-SPAM compliance.
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Your Background and Skills
HHM Benefits and Perks
Work Environment and Context
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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