Guest Service Agent

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path   

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

• Immediately greet guest and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish method of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary. 
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Follow sustainability guidelines and practices related to HHM’s EarthView program. 
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Experience

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Discover style and space redefined at SpringHill Suites Orlando Theme Parks/Lake Buena Vista. Nestled in the heart of the "Thrill Capitol of the World", our Walt Disney World Good Neighbor® hotel puts guests near iconic attractions like Disney Springs®, Walt Disney World®, SeaWorld® & ESPN Wide World of Sports! We're located near Orange County Convention Center hotel and Orlando International Airport, making out-of-town business travel easier than ever! Whether you're searching for an Orlando weekend getaway or extended stay hotel in Lake Buena Vista, you'll feel all the comforts of home at our SpringHill Suites Orlando Theme Parks/Lake Buena Vista, with nice amenities like our free park shuttles!